CottageCare

July 22,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for ** *** *** *** *** *** *** ***, following
a purchase she made at a *** *** storeThe offer allowed her
to choose from a selection of magazines and receive the first days of a
14-month subscription without charge. After the
trial period, her subscriptions would continue automatically and be charged to
the same credit card used for her *** *** transaction, unless she called our toll-free customer service
number to cancel.
Prior to
any billing event, a notice would be mailed to her reminding her of the
upcoming billing, the amount that would be charged and the date by which to
cancel to avoid being charged
*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders.
On November 10, 2013, Ms*** contacted our automated customer service center
line, and cancelled her subscriptions to *** *** and ***Please note, her account was not charged for these
subscriptions
Ms
*** contacted our customer service
center on July 19, 2015, and cancelled her subscriptions to *** *** and ** ***, generating a
full refund in the total amount of $to her account.
Upon receipt of your correspondence on July 20, 2015, we issued
the remaining refund for her subscriptions to *** *** and ** ***, in the amount
of $170.50, which includes the previous year’s chargesIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all
charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is mostly satisfactory to mehowever, I request that they remove any and all of *** *** billing information from their recordswe were never informed at the store that they would be using his credit card information for thisI appreciate that this was worked out, but won't be doing business at the music shop again because of this whole thingthanks again
Sincerely,
*** ***

*** *** ***
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely
regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records indicate that we received an order in the name of
*** ***, for *** *** * *** *** *** *** *** and *** *** ***, when she accepted our promotional offer after
making a purchase at a *** *** The offer allowed him to choose
from a selection of magazines and receive the first days of a 14-month
subscription without charge. After the
trial period, his subscriptions would continue automatically and be charged
semi-annually to the same credit card used for his *** ***
unless he called our toll-free customer service number to cancelIn addition,
it is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge
*** sales associates are instructed to inform customers
of the terms of the offer and provide them with a copy of the brochure to keep
Customers are also informed that the credit or debit card provided for their
purchase will be forwarded to us for processing the magazine orders.
On February 11, 2016, *** *** contacted our
automated customer service and placed his subscription to *** *** * *** on “do not renew” status. This would allow him to continue receiving
the issues in his current term, however no renewal would be processedDuring
this same inquiry, *** *** cancelled his subscriptions to *** *** *** *** *** *** *** *** Please note, *** *** was not charged for these
subscriptions
Upon
receipt of your correspondence on February 12, 2016, we cancelled *** ***’s subscription to *** *** * *** generating a
full refund in the amount of $back to his account
*** *** can be assured that his subscriptions
have been cancelled and all charges refunded to his account. Also, *** *** may continue to receive one
or two more issues of his magazines since they were in process at the time of
cancellationHe may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

January 8,
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*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms* ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, ***, and *** ***, when she accepted our promotional offer, which was presented by The *** ***, Inc. The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On January 2, 2015, Ms*** contacted our service center via our online website and cancelled her subscription to ***, generating a full refund in the amount of $to her account During that same inquiry, Ms*** placed her subscriptions to *** *** and *** *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence, on January 7, 2015, we cancelled Ms***’s subscription to *** *** and *** ***, generating a full refund in the amount of $to her accountIn addition, we issued the remaining refund for her balance on ***, in the amount of $20.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

March 24,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for ***, *** *** and ** ***, following a purchase made at a *** *** storeThe offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without chargeAfter the trial period, her subscriptions would continue automatically and she would be charged semi-annually to the same credit card used for her *** *** transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
On March 20, 2015, Ms*** contacted our customer service center via our online website and placed her subscription to *** on “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal feesThat same day, Ms*** cancelled her subscriptions to *** *** and ** *** Please note that her account was not charged for these subscriptions
Upon receipt of your correspondence, on March 23, 2015, we cancelled Ms*** subscription to ***, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms*** can be assured that her subscriptions have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 8, *** ***
*** ***
*** *** ***
** *** ***
*** ** *** Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** *** *** *** *** *** ***, when he accepted our promotional offer following a phone call he had with LiveOps. The offer allowed him to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless he notified us that he wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Please note that on April 4, 2010, we received notification from the publisher of ***, that they were unable to process the renewal order and therefore her subscription was cancelled *** *** contacted our automated customer service line on May and placed her subscriptions to Southern Living and Rachel Ray Every Day on “do not renew” statusThis would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal fees Upon receipt of your correspondence on July 28, 2017, we cancelled *** *** subscriptions to Southern Living and Rachel Ray Every Day, generating a full refund of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is worth mentioning for the benefit of other customers of this business that "accepting the offer" is done as part of a survey and the details of the subscription and associated cost are not easily visible to the consumerI was lured into an offer of "free" issues (with a charge for processing) but the information regarding recurring billing, cost per issue and that the subscription would continue "automatically" was intentionally obscured, hidden in illegible small print and otherwise kept from immediate viewThere is no justification for bait and switch tactics and this type of clear deception when dealing with customers.
Sincerely,
*** ***

July 11,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThe first order was placed for ** *** *** *** *** * *** *** *** ***This offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe second order was for placed for *** *** *** *** *** ***This offer allowed her to receive the first days of her subscriptions risk freeBoth of the offers provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On April 23, 2014, *** *** contacted our service center via our online website and cancelled her subscriptions to *** *** *** *** *** ***Please note her account was not charged for these subscriptions
*** *** contacted our automated customer service line on July 7, and placed her subscription to People on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew, nor would she be charged renewal fees
That same day, *** *** contacted our service center via our online website and requested to cancel her subscription to ***. Her request was honored and a full refund in the amount of $was issued back to her account
Upon receipt of your correspondence on July 10, 2014, we cancelled *** ***’s subscriptions to ** *** *** *** *** * *** *** *** generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all charges have been refunded Also, *** *** may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation. She may keep these with our compliments
Regarding reimbursement of overdraft fees, although it is not our standard practice, *** *** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####.
We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

May 13, 2016*** ***Complaint ConsultantRevdex.com Berlin RoadCromwell, CT Re: Complaint Case #: *** Consumer: Patrick
A***Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.Our records show that *** placed an order for *** *** *** *** *** *** *** *** when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from *** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account. Upon receipt of your correspondence on May 9, 2016, we cancelled *** subscription’s to *** *** *** *** *** *** *** ***t, generating a full refund in the amount of $to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.*** can be assured that his subscriptions have been cancelled. Also, *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our complimentsWe apologize for any inconvenience *** may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####.Sincerely yours,David K***Manager, Customer Service

June 5,
*** ** ***
*** *** ***
Revdex.com,
Inc
South Turnpike Road
Wallingford, CT
Re: Complaint
Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, *** *** and ***, when she accepted our promotional
offer, which was presented by The *** *** ***. The offer allowed her to choose from a selection of magazines and
receive the first days of a 15-month subscription without being
charged. After the trial period, her
subscriptions would continue automatically following
the initial term and that the same credit card would be charged if she did not
call us to cancel. In addition, it is
our policy that customers who wish to cancel may do so at any time by calling
our toll-free customer service number, which is provided on our renewal notice
and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her trial period, the annual subscription charges were
posted to her account
On February 6, 2014, Ms*** contacted our customer
service center via our online website and
placed her subscriptions to *** *** and *** *** on “do not renew” status. This would allow her to continue receiving
the issues in her current free term, however her subscriptions would not renew,
nor would she be charged renewal feesDuring that same inquiry, Ms***
cancelled her subscription to ***Please
note, she was not charged for this subscription
Ms*** contacted our customer service center via our
online website again on February 20, and
cancelled her subscription to *** *** and *** ***, generating
a full refund in the total amount of $back to her account
Our company does not handle the billing for The
*** *** ***ordersWe took the liberty of contacting The ***
*** ***and they confirmed Ms*** refunds for her subscriptions to *** *** and *** ***, were issued back to her account on February 21, Please inform Ms
*** she
can contact her bank with the following reference
numbers to confirm receipt of her refunds(*** *** ***
If Ms*** is not showing these refunds posted
to her account, she may email *** *** who is the Senior Manager of Customer
Support at The *** *** ***at ***
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

November 21,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** ordered *** *** *** ***, when she accepted our promotional offer, which was presented by The Active Network, Inc. The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On December 12, 2014, *** *** contacted our customer service center and cancelled her subscriptions to *** *** ***, generating a full refund in the amount of $to her account
Upon receipt of your correspondence, on November 16, 2016, we cancelled *** *** subscriptions to *** generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
*** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I wouls also like to add that there was never any notifications or anything from them via mail or email concerning up coming renewals and subseqyent chargesThey never provided any contact informationThe only way I hot contact information on this company was when my credit card was charged gor the renewals it posted a phone number for the transaction
This company is a bait and switch companyUpon searching them on the internet, they run numerous different sites for magazines and it takes 30+ minutes through automated phone system to get a live person to talk to
They may have a high rating as a Revdex.com memeber but they are not a consumer friendly company
Sincerely,
*** ***

July 18,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed two orders with our company, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchase. The first order was placed for ** *** *** *** *** *** ***The second order was placed for *** ***The offers allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the semi-annual charges were posted to her account
On July 15, 2014, *** *** contacted our service center via our online website and cancelled her subscription to *** ***, generating a refund for unserved issues in the total amount of $to her accountDuring that same inquiry, *** *** also accepted a new offer to receive *** *** at a low promotional rate of $for issues
*** *** contacted our service center via our online website again on July 16, and placed her subscriptions to ** *** *** *** *** *** *** on “do not renew” statusThis would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for renewals
That same day, *** *** contacted our automated customer service line and cancelled her new subscription to *** ***Please note her account was not chargedIn addition, she requested the remaining refund for her balance on *** ***Her request was honored and we issued the refund back to her account in the amount of $21.58, which includes the previous year’s charges
Upon receipt of your correspondence on July 16, 2014, we cancelled *** *** subscriptions to ** *** *** *** *** *** ***, generating a full refund in the amount of $to her account, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we have added *** *** to our purged customer listWe have also requested to have *** ***’s name to be removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

November 26,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Due to a processing error with ***, all refunds were incorrectly posted to Ms***’s account as chargesOur system shows refunds were issued, and the merchant processor also confirmed the refunds were issued, unfortunately, *** posted the refunds as charges
The error has been rectified and we have issued the refunds back to Ms***’s accountThe first set of refunds for the original charges, and another set of refunds for the charges that were improperly posted as charges
The refunds should be posted to her account within business hoursThe refunds will still be posted back to her account, even though Ms*** stated she closed her *** credit cardIf by any chance Ms*** does not see these refunds in her account, she may contact me directly at ###-###-####.
We apologize for the unsatisfactory experience Ms*** had with our customer service representative. We have listened to the calls and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.
Sincerely yours,
*** ***
*** *** ***

Complaint: ***
I am rejecting this response because:Their statement about making everything clear is, one again, misleading It is only after spending time taking the time to take their survey and go through their site selecting magazines do they reveal the $subscription charge and ask for your credit card - only to then find it is $PER SUBSCRIPTION If they claim to make it SO clear - why do they not divulge all of this at the first request that you take their survey? I DO NOT want to have to call an number and spend more time on this I want everything canceled and a full refund
Sincerely,
*** ***

December 21,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns
Our
records show that Ms*** placed two orders with our company when she accepted our promotional offer, which was
presented by ***, ***The first order was placed for *** *** *** *** *** *** *** ***The second
order was placed for *** *** *** *** *** *** ***These
offers allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancelIn addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
Unfortunately, Ms***’s
order for *** *** *** *** *** *** *** *** is currently pending and has not
yet been processedFor the inconvenience, we have
cancelled the order and placed a new complimentary order to *** ***, *** *** *** *** *** *** on her behalfShe should begin to
receive her selection to *** *** in six to eight weeksThe other
magazine titles will be processed as a renewal and Ms***’s updated
expiration date will appear on her magazine labels after the publishers receive
the renewal orders
We apologize for the
unsatisfactory experience Ms*** had with our companyPlease be assured
that customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

April 1,
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for ***, *** ***, *** *** and *** * ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions, the annual charges were posted to her account
On March 26, 2014, Ms*** contacted our customer service center and cancelled her subscription to ***, generating a full refund in the amount of $to her account
Upon receipt of your correspondence, on March 28, 2014, we cancelled Ms***’s subscriptions to *** ***, *** *** and *** * *** generating a full refund in the amount of $to her account, which includes the previous year’s refundsIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Regarding reimbursement of overdraft fees, although it is not our standard practice, Ms*** should fax a copy of her bank statement to my attention showing the magazine charge and the overdraft feesGiven the concern she expressed in her letter regarding her private information, she can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ###-###-####.
Ms*** can be assured that her subscriptions have been cancelled and all charges refund to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

September 10,
size="3">
***
***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
We regret that a processing issue associated with
our *** offer prevented customers from submitting their order online
If Mr*** would like to like to place an order, he may
contact our customer service center directly at ###-###-####One of our
representatives will be happy to assist him
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Did I see correctly? This company has an a+ rating? How could it with lots of negative complaints and none positive? Anyway, yes, they give you "free" magazines and I know I marked that I did not want to continue with the subscriptions Sure enough, there are the charges on my credit card bill, a higher price than I know I could get from the magazine directlyWhen I called they only wanted to refund part, I said I wanted it all refunded, they put me on hold and then said they would refund the whole partSplendid of themThey did refund the entire amount within two days

November 18,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Ms*** experienced, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, *** and *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account
On November 15, 2014, Ms*** contacted our service center via our online website and accepted a “more time” offer that was extended for her subscription to *** ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge.
During that same inquiry, Ms*** cancelled her subscription to ***, generating a refund for unserved issues in the total amount of $back to her account
On November 16, 2014, we received notification from Ms*** bank that she disputed the charges for her subscriptions to *** ***, *** and *** ***, resulting in her subscriptions being cancelled and a full refund in the amount of $being processed to her account
Ms*** can be assured that her subscriptions have been cancelled and the renewal charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsIn addition, we have added Ms*** to our purged customer listWe have also requested to have Ms***’s name removed from our promotional mailing lists
Despite multiple searches, we regret that we cannot locate an order for *** in our system with the information provided in her complaint. If Ms*** can provide us with additional information regarding her magazine subscription, it would help us locate her account. We request that she forward to us the billing descriptors (alpha-numeric codes beginning with “***”, “***” or “***”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***