CottageCare

June 8, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed an order for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted] The offer allowed him to receive one term of his magazine selections for a points paid subscription On March 30, 2015, Mr [redacted] contacted our customer service center and advised he had not received an issue of [redacted] since January 25, We took the liberty of contacting the publisher for [redacted] and they have confirmed that Mr [redacted] was scheduled to receive his next issue by March 28, In addition, the publisher extended his account for the missed issues On April 27, 2015, Mr [redacted] contacted our customer service center again and advised he was still not receiving his subscription to [redacted] We took the liberty of contacting the publisher and they confirmed that Mr [redacted] was scheduled to receive his next issue by May 2, The publisher also confirmed there were no delivery problems reported and his subscription was extended for the missed issues Upon receipt of your correspondence on June 8, 2015, we contacted the publisher for [redacted] and they stated they received an update from the field office that there was an issue with the routing and the carrierThey have assured us this issue has been resolved and Mr [redacted] will receive his next issue by June 13, His subscription has been extended, bringing his expiration date to March 28, This is not a usual occurrence and we understand Mr [redacted] frustration, therefore for the inconvenience, we have placed a complimentary order for issues for Barron’s on June 8, This order will be processed as a renewal and add onto his current subscriptionPlease note, his new expiration date is now March 28, Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

May 7, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $eachThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On March 20, 2015, Ms [redacted] contacted our automated customer service center and placed her subscriptions to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees Ms [redacted] contacted our customer service center on April 18, 2015, and cancelled her subscriptions to [redacted] , generating a refund for unserved issues in the total amount of $to her account On April 20, 2015, Ms [redacted] contacted our customer service center via fax correspondence and requested the remaining balance on her subscriptions and also requested to be reimbursed for her late feesHer request for refund was honored and the remaining refund for her subscriptions in the amount of $was issued to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle We’d like to apologize for the misinformation that MsShankman received when speaking to our representatives regarding her late feesIt is not our standard practice to reimburse these fees, however for the inconvenience; we have issued a refund in the amount of $for the previous year’s charges MsShankman can be assured that we have listened to the calls and feedback has already been provided to the representatives and their superiors To summarize, Ms [redacted] subscriptions have been cancelled and all charges have been refundedAlso, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We sincerely regret that Ms [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

January 11, [redacted] Complaint Consultant RevDex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed two magazine orders with our company, when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchase The first order was placed for [redacted] ***The second order was for [redacted] and [redacted] ***Both offers allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account Upon receipt of your correspondence on December 30, 2015, we cancelled Mr [redacted] ’s subscriptions to [redacted] generating a full refund of $to his account, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Also, Mr [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

April 12, size="3"> [redacted] [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] ***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed two orders for [redacted] through our program when he accepted our promotional offer, which was presented by [redacted] Airlines The offer allowed him to receive one term of his magazine selections for a points paid subscription On March 15, 2016, [redacted] contacted our customer service center and requested the status of his subscriptions to T [redacted] We took the liberty of contacting [redacted] and confirmed his subscriptions were set up for digital delivery onlyWe regret any inconvenience and miscommunication experienced by [redacted] For the inconvenience, we have placed two complimentary subscriptions for [redacted] on his behalf The gift recipients will receive their first issue on April 16, Their new expiration date is April 17, If his gift recipients do not receive any issues to their subscriptions, I would request that [redacted] please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

August 10, [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records indicate that Ms [redacted] placed a magazine order for [redacted] , when she accepted our promotional offer after making a purchase at a [redacted] storeThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account On August 2, 2015, MsCoulter contacted our automated customer service and placed her subscriptions to [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged renewal feesDuring that same inquiry, Ms [redacted] cancelled her subscription to [redacted] , generated a refund reflecting the value of unserved issues in the amount of $back to her account Upon receipt of your correspondence on August 5, 2015, we cancelled Ms [redacted] subscriptions to [redacted] and [redacted] , generating a full refund in the amount of $to her account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelledAlso, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***Would you ask Synapse to clarify what is meant by the "first term" and subsequent "terms and conditions"?Thank you[redacted] ***

December 17, [redacted] Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge Prior to the billing event, a notice was mailed to Ms [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged We have checked our records and found that renewal postcard was mailed to her on September 18, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 14, 2014, Ms [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees Upon receipt of your correspondence, on December 15, 2014, we cancelled Ms [redacted] ’ subscriptions to [redacted] and [redacted] , generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut I would strongly advise customers with this Magazine subscription service that their automated phone number is NOT user-friendly and one can get caught in a neverending loop with this automated systemThis company seems to be trying to save expenses by not have a live customer service representative to resolve their issues of their customersThe automated system dosen't work and needs to be "updated" for user-friendly service for their customers Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Their phone recording said the promotion was for magazines at the rate of $BUT SAIDCUSTOMER would be contacted for renewal, I was never contacted and never authorized thesubscription for the following two years, They automatically put the charges on my [redacted] without notifying me and without authorizationI feel this is fraud I am awaiting credit to my credit card but this policy should be stopped especially when offers are made to senior citizens.thank you for your help Sincerely, [redacted]

August 16, [redacted] Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records indicate that [redacted] ordered [redacted] when he accepted our promotional offer after making a purchase at a Stage storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without being chargedThe offer also provided that his subscriptions would continue automatically and be charged to the same credit card used for his Stage transaction, unless he called our toll-free customer service number to cancel Prior to any billing event, [redacted] would receive a notice by mail reminding him of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged Stage sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders We received notification from [redacted] ’s bank on January 20, 2014, that we could not obtain authorization on his credit card for his subscription to [redacted] resulting in his order being cancelled When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On August 6, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a full refund in the total amount of $to his account Upon receipt of your correspondence, on August 15, 2016, we issued the remaining refund for [redacted] ’s subscriptions in the total amount of $169.00, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

October 14, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by Magazine Discount Center This offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically following the initial term and the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On August 7, 2014, [redacted] contacted our service center via our online website and accepted a special offer to keep her subscriptions to [redacted] *** active [redacted] contacted our service center via our online website again on October 6, and cancelled her subscription to [redacted] ***, generating a full refund in the amount of $to her account That same day, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] ***, generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded to her account Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

August 10, size="3"> [redacted] Complaint Consultant RevDex.com [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented online by [redacted] ***The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically and that the same credit card would be charged if she did not call us to cancel Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account On August 4, 2015, Ms [redacted] contacted our customer service center cancelled her subscriptions to [redacted] generating a refund reflecting the value of unserved issues in the amount of $to her account Upon receipt of your correspondence, on August 5, 2015, we issued the remaining refund to Ms [redacted] account for her subscriptions in the amount of $ It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We apologize for any inconvenience Ms [redacted] may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

May 8, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Despite multiple searches, we regret that we cannot locate an order for [redacted] and [redacted] in our system with the information provided in Ms [redacted] ’s complaint We took the liberty of contacting the publisher for [redacted] and [redacted] to confirm how they received the ordersThe publisher did confirm that the orders were placed directly with their companyMs [redacted] may contact the publisher directly to obtain additional information regarding how the orders were placedFor additional information regarding [redacted] , please use this number ###-###-####For additional information regarding [redacted] , please use this number ###-###-#### As previously stated, our records show that Ms [redacted] placed an order for [redacted] , [redacted] , [redacted] and [redacted] ***, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThe offer provided that her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel To summarize, Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We apologize for any inconvenience Ms [redacted] may have experienced with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

April 22, [redacted] Complaint Consultant [redacted] [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] , for The [redacted] , [redacted] and [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On April 17, 2015, Ms [redacted] contacted our automated customer service line and placed her subscriptions to The [redacted] , [redacted] and [redacted] on “do not renew” status This would allow her to continue receiving the issues in her current term; however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry, Ms [redacted] accepted a new offer to receive The [redacted] at a low promotional rate of $for issuesMs [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $for issuesFollowing the promotional term, the subscriptions would continue and the same terms and conditions would follow as the original order That same day, Ms [redacted] cancelled her new subscriptions to The [redacted] and ***Please note her account was not charged for these subscriptions To summarize, Ms [redacted] will continue to receive her subscriptions until the end of her current termPlease be assured her subscriptions will not renew, nor will she be charged any future fees We also regret that Ms [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use Ms [redacted] can be assured that her comments have been forwarded to the department responsible for our customer service, and they will be considered in future evaluations Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ( [redacted] Sincerely yours, [redacted] Manager, Customer Service

February 11, [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On December 17, 2014, [redacted] contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to [redacted] This would allow her to continue to receive her subscription for an additional two months If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal chargeDuring that same inquiry, [redacted] placed her subscription to [redacted] on a “do not renew” status This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees That same day, [redacted] cancelled her subscriptions to [redacted] , generating a refund in the amount of $back to her account On January 31, 2015, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] , generating a refund to her account reflecting the value of unserved issues in the total amount of $ Upon receipt of your correspondence, we cancelled [redacted] subscription to [redacted] , generating a full refund in the amount of $In addition, we issued the remaining refund for her balance on [redacted] and [redacted] , in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We apologize for any inconvenience [redacted] experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

April 22,
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*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThe first order was placed for *** * *** *** *** *** *** * *** *** *** *** This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was for placed for ***, *** *** *** ***This offer allowed him to receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On April 21, 2015, Mr*** contacted our service center via our online website and cancelled his subscriptions to *** * *** *** *** *** *** * *** *** *** ***, generating a full refund in the amount of $back to his account
Upon receipt of your correspondence, on April 21, 2015, we cancelled Mr*** subscriptions to *** *** *** *** ***, generating a full refund in the amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

November 25,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***tWe genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for *** *** *** *** *** *** *** when she accepted our promotional offer following a phone call she had with LiveOps. The offer allowed her to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On June 9, 2011, *** *** contacted our automated customer service line and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $ *** *** contacted our automated customer service line again on November 15, and cancelled her subscriptions to *** *** *** *** *** *** generating a refund to her account reflecting the value of unserved issues in the total amount of $ Upon receipt of your correspondence, we issued the remaining refund for her balance on *** *** ‘s subscriptions in the amount of $233.41, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsWe apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service Tell us why here

February 11,
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer*** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ** *** *** ***, *** ***, *** *** and *** *** Magazine, when she accepted our promotional offer, which was presented by ***, after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the billing event, a notice was mailed to *** *** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to her on November 25, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On January 27, 2015, *** *** contacted our customer service center via our online website and placed her subscriptions to *** *** and ** *** *** ***, on “do not renew” status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal feesDuring that same inquiry,*** *** cancelled her subscription to *** ***Please note, she was at the end of her term, therefore no refund was due
*** *** contacted our customer service center via our online website again on January 27, 2015, and requested to cancel her subscription to ** *** *** ***. Her request was honored and a full refund in the amount of $was issued back to her account
On February 5, 2015, *** *** contacted our customer service center via our online website and cancelled her subscription to *** *** Magazine, generating a full refund in the amount of $to her account
Upon receipt of your correspondence on February 10, 2015, we cancelled *** *** subscription to *** ***, generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled Also,*** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we have added *** *** to our purged customer listWe have also requested to have *** *** name removed from our promotional mailing lists.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service
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This is one of those companies that thrives on a consumer not keeping tabs on billingThe first year is great, but they count on you not noticing you are being overcharged the following year Scream loud for your total refund on these unauthorized charges and get your money back Do not deal with them again!!!

April 16,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two orders with our company when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThe first order was placed for *** *** *** *** *** *** *** and *** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was for placed for *** *** *** ***This offer allowed him to receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
On April 13, 2015, Mr*** contacted our customer service center and cancelled his subscriptions to *** *** *** *** *** *** ***, *** ***, *** *** *** ***, generating a refund in the amount of $to his accountThe charges for his subscriptions to *** *** and *** are pending approval from his card issuer in the amount of $51.00, therefore he may see this charge on his account. Once we receive an approval response from his bank, a refund will automatically be issued to his account
Upon receipt of your correspondence on April 14, 2015, we processed a refund for the remaining balance for his subscriptions in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all charged have been refunded. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We apologize for the unsatisfactory experience Mr*** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service