CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me
Sincerely,
*** **

March 25,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an
order for *** *** *** *** *** *** ***, when she accepted our
promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchaseThis offer allowed her to receive the
first term of her magazine selections for a nominal fee of $for each
subscriptionThe offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel. In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
On August 24, 2015, *** *** contacted our automated
customer service center line, and cancelled her subscription to *** ***
generating a refund
reflecting the value of unserved issues in the amount of $to her account
During this inquiry, *** *** also accepted a new offer to receive *** ***
at a low promotional rate of $for issues
*** *** contacted our automated customer service center line
again on August 26, 2015, and cancelled her subscription to *** ***
generating a full refund in
the amount of $to her accountDuring this inquiry, *** *** also accepted a new offer to receive *** *** at a
low promotional rate of $for issues
We
received notification from *** *** bank on
August 27, 2015, that we could not obtain authorization on her credit card for
her subscription to *** *** resulting in her order being cancelled
On March 10, 2016, *** *** contacted our automated customer service line and
placed her subscriptions to *** *** *** *** *** on “do not renew”
statusThis would allow her to continue receiving the issues in her current
term, however at the end of the term, her subscriptions would not renew nor
would she be charged for any renewal fees
Upon receipt of your correspondence on March 22,
2016, we cancelled *** ***’s subscription to *** *** generating a full refund in
the amount of $to her accountIt should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
*** *** can be assured that all of her
subscriptions have been cancelled. Also,
*** *** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellationShe may
keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

October 30,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records indicate that Ms*** placed an order for *** *** ***, *, *** *** *** and *** ***, when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her *** transaction, unless she called our toll-free customer service number to cancel. *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account
On September 23, 2014, Ms*** contacted our automated customer service line and accepted a “more time” offer that was extended for her subscriptions to *** *** ***, *, *** *** *** and *** ***This would allow her to continue to receive her subscriptions for an additional two months. If, at the end of that period, she decided to cancel her subscriptions, she would still be entitled to receive a full refund of the renewal charge
Ms*** contacted our automated customer service line again on October 27, 2014, and cancelled her subscriptions to *** *** *** *, the *** *** and *** ***, generating a full refund to her account in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
*** *** ***

July 3,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
As previously stated, the offer *** *** responded to states “a one-time nominal fee of $for each subscription.” *** *** can be assured that the $fee is for the subscription term, not each issue.
It is never our intention to mislead our customers and we sincerely regret that *** *** was unhappy with her experience. Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision. We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

","sans-serif">September 28,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for ***, ***, *** and *** *** * ***, when he accepted our promotional offer, which was
presented by *** after he had completed a survey following an online
purchaseThis offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if he did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to his
account
On September 17, 2015, Mr*** contacted our customer service
center via our online website and placed his subscriptions to ***, ***, and *** *** * *** on “do not
renew” statusThis would allow him to continue receiving the remaining issues
in his current term, however, at the end of his term the subscriptions would
not renew, nor would he be charged any renewal fees
Upon receipt of your correspondence on September 25,
2015, we cancelled Mr***’s subscriptions
to ***, ***, *** and *** *** * ***, generating a
full refund in the amount of $to his account. It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been
cancelled. Also, Mr*** may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at *** ***
Sincerely yours,
David K***
Manager, Customer Service

December 7,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We
genuinely regret the inconvenience that Mr*** experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order
for ***,
*** and ***, when he
accepted our promotional offer, which was presented by *** after he had
completed a survey following an online purchaseThis offer allowed him to
receive the first days of his subscriptions risk freeThe offer also
provided that his subscriptions would automatically continue following the
initial term and that the same credit card would be charged if he did not call
us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from Mr*** that he
wished to cancel his subscriptions at the end of his first term, the annual
charges were posted to his account.
On November 21, 2006, Mr*** contacted our automated
customer service line and cancelled his subscription to ***, generating a full refund to his account in the amount of $
Mr*** contacted our automated customer service line again
on November 10, and cancelled his subscription to ***, generating a full refund in the amount of $to his account
On November 23, 2015, Mr*** contacted our customer service
center and cancelled his subscription to ***,
generating
a refund to his account reflecting the value of unserved issues in the amount
of $
Upon receipt of your correspondence, on November 24,
2015, we processed a refund for the remaining balance for Mr***’s subscription
to *** in the amount of $589.13,
which includes all of the previous year’s chargesIt should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions
have been cancelledAlso, Mr*** may continue to receive one or two
more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

April 1,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for ***, *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On March 28, 2015, Ms*** contacted our service center via our online website and placed her subscriptions to *** *** ***, *** *** *, the *** *** on “do not renew” statusThis would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged any renewal fees
Upon receipt of your correspondence, on March 30, 2015, we cancelled Ms*** subscriptions to ***, *** ***, ***, *, the *** *** *** *** *** *** *** *** *** *** *** ***, generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Complaint: ***
I am rejecting this response because: I don't believe that Synapse cannot find any information at all on my accountI just believe they are just trying to avoid responsibilities for their actionsI just want them to stop opening magazines account under my name and cancel any remaining accounts
Sincerely,
*** ***

June 4,
*** ** ***
*** *** ***
Revdex.com,
Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms ***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, ***’s ***, *** *** and *** ***
***, when she accepted our promotional offer, which was presented by
*** after she had completed a survey following an online purchaseThis
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscription. The offer provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms*** that she
wished to cancel her subscriptions, the annual subscription charges were posted
to her account
On May 30, 2014, Ms*** contacted our service
center via our online website and placed her subscriptions to ***’s *** and *** *** on “do not renew” status. This would allow her to continue receiving
the issues in her current paid term; however no renewal would be processed
During that same inquiry, Ms*** cancelled her subscriptions to *** *** *** and *** ***, generating
a full refund to her account in the amount of $
Ms*** can be assured that her subscriptions
to *** *** *** and *** *** have been cancelled
Also, Ms*** may continue to receive one or two more issues of these magazines
since they were in process at the time of cancellation. She may keep these with our complimentsIn
addition, we have also requested to have Ms***'s name be removed from our promotional mailing lists
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

October 26,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** ***r ordered *** *** *** *** *** when she accepted our promotional offer, which was presented by The Active Network, Inc. The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account
On October 21, 2016, *** *** contacted our customer service center and cancelled her subscription to *** *** generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Upon receipt of your correspondence, on October 21, 2016, we cancelled *** *** subscriptions to *** *** ***, please note her account was not charged these subscriptions
*** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

*** *** ***
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that *** *** placed an order for *** *** *** *** *** ** *** following a purchase she made
at a *** *** storeThe offer allowed her to choose from a
selection of magazines and receive the first days of a 14-month subscription
without charge. After the
trial period, her subscriptions would continue automatically and be charged
semi-annually to the same credit card used for her *** *** transaction,
unless she called our toll-free customer service number to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge
*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her trial
period, the annual subscription charges were posted to her account.
On January 18, 2016, *** *** contacted our customer service
center via our online website and placed her subscriptions to *** *** *** *** *** ** *** on a “do not renew” status.
This would allow her to continue receiving the remaining issues in her
current paid term, however, at the end of her term her subscriptions would not
renew, nor would she be charged renewal fees
Upon receipt of your correspondence on January 19, 2016, we
cancelled *** ***’s subscriptions to *** *** *** *** *** ** *** generating
a full refund in the amount of $to her account, which
includes the previous year’s chargesIt should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her
subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellationShe may keep these with our complimentsIn addition, we added Ms
*** to our purged customer listWe have also requested
to have *** ***’s name to be removed from our
promotional mailing lists
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

July 15,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On July 8, 2014, *** *** contacted our customer service center and accepted a “more time” offer that was extended for her subscriptions to *** *** *** ***. This would allow her to continue to receive her subscriptions for an additional two months. If, at the end of that period, she decided to cancel her subscriptions, she would still be entitled to receive a full refund of the renewal charge
*** *** contacted our automated customer service line on July 14, and cancelled her subscription to ***, generating a full refund to her account in the amount of $
That same day, *** *** contacted our customer service center and cancelled her subscriptions to *** *** ***, generating a full refund to her account in the amount of $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
We apologize for the unsatisfactory experience *** *** had with our customer service representatives. We have listened to the calls and feedback has already been provided to the representatives and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

December 3,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** ***, *** * ***, ***, and ***, when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
Prior to the renewal, Mr*** would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that this postcard was mailed to him on September 21, We apologize if he did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account
On November 28, 2014, Mr*** contacted our service center via our online website and accepted a “more time” offer that was extended for his subscription to ***This would allow him to continue to receive his subscription for an additional two months. If, at the end of that period, he decided to cancel his subscription, he would still be entitled to receive a full refund of the renewal chargeDuring that same inquiry, Mr*** cancelled his subscription to *** ***, generating a refund reflecting the value of unserved issues in the total amount of $to his account
That same day, Mr*** contacted our customer service center and cancelled his subscriptions to ***, *** and *** * ***, generating a refund to his account reflecting the value of unserved issues in the total amount of $
Mr*** contacted our customer service center again on November 28, and requested the remaining balance to be issued on his subscriptions to S*** ***, *** and *** * ***His request was honored and a refund in the amount of $was generated back to his account It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr*** can be assured that his subscriptions have been cancelled and all renewal charges have been refundedAlso, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
We apologize for the unsatisfactory experience Mr*** had with our customer service representative. We have listened to the call and feedback has already been provided to the representative and their superiors
We also regret any inconvenience Mr*** may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

January 24,
*** ***
*** ***
*** *** ***
** *** ***
*** ** *** Re: Complaint Case #: ***
Consumer: *** *** Dear Ms***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms*** placed an order for *** and ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $per subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On October 29, 2016, Ms*** contacted our automated customer service center and placed her subscription to *** on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal fees Ms*** contacted our customer service center on January 12, and cancelled her subscription ***, generating a full refund in the total amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our complimentsWe apologize for the unsatisfactory experience Ms*** had with our customer service representativePlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

August 17,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
*** *** ***
I write in response to the inquiry registered with your office by consumer *** ***aWe genuinely regret the inconvenience tha* *** *** *xperienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ***s, *** and *** when she accepted our promotional offer, which was presented by *** Airlines. The offer allowed her to receive one term of her magazine selections for a points paid subscription
Unfortunately due to a processing error there was a delay in processing Ms***s order. As of August 5, 2016, this issue was resolved and Ms* *** order was sent to the publisher for deliveryShe should begin to receive her magazines in six to eight weeks
This is not a usual occurrence and we understand *** *** frustrationWe apologize for the unsatisfactory experience *** *** had with our company
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 14,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** **We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received an order in the name of *** ** *** *** *** * ***, which was presented by *** *** ***. This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account
On October 7, 2014, *** *** contacted our customer service center and cancelled his subscription to *** * ***, generating a full refund in the amount of $to his account
Upon receipt of your correspondence on November 13, 2014, we issued the remaining refund for the balance on his subscription to *** * *** in the amount of $68.95, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscription has been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments
Despite multiple searches, we regret that we cannot locate any other charges in our systemIn his complaint, *** *** states he was charged $39.95, however our records show his account was charged $for his renewal to *** * ***If he can provide us with additional information regarding his magazine subscription, it would help us locate the chargeWe request that he forward us the billing descriptors (alpha-numeric codes beginning with “TME” , “TWX” or “NSS”) next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

September 12,
"Arial","sans-serif"">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** when she accepted our promotional offer, which was presented online by *** *** *** ***The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On July 8, 2016, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** *** *** *** Please note that her account was not charged for these subscriptions
We received notification from *** ***’s bank on September 4, that we could not obtain authorization on her credit card for her subscription to *** *** resulting in her order being cancelled
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

January 29,
size="3">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the
inquiry registered with your office by consumer *** *** ***We genuinely regret
the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our
records show that Ms*** placed an order for *** when
she accepted our promotional offer, which was presented by Bizrate after she
had completed a survey following an online purchaseThis offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer
provided that her subscription would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancelIn addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge.
When we did not hear from Ms***
that she wished to cancel her
subscription at the end of her first term, the subscription charges were posted
to her account
Upon receipt of your correspondence on January 25,
2016, we cancelled Ms***’s subscription to *** generating a full refund in the
amount of $to her accountIt should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation. She may keep these with our compliments
Regarding reimbursement of overdraft fees, although
it is not our standard practice, Ms*** should fax a copy of her bank statement to my
attention showing the magazine charge and the overdraft feesGiven the concern
she expressed in her letter regarding her private information, she can delete
or blacken out any other information on the pageIf we determine that
reimbursement of the overdrafts is appropriate under the circumstances, we will
do so promptly. My fax number is
###-###-####
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***