Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

I filed a report on Revdex.com on 9/01/16 regarding this company for violating the FDCPA, not notifying me of an alleged debt, and instead placing the alleged debt on my credit report with Equifax. The debt was over an alleged [redacted] account. As previously discussed, I've never had an account with [redacted] for anything. This is fraudulent activity and the collection practices with this company are illegal. This company responded to my dispute on 9/06/16 stating that they have removed this account from their office and will remove their reporting from my credit report. They advised that I no longer have an open account in their office. On 9/10/16, I got an alert on my credit report that this company added this alleged debt to my TransUnion credit report, literally 4 days after notification that they no longer losses my account and closed it due to fraudulent activity in my name. My credit has now been hit twice by this scam of a company. It's dropped more than 20 points, because this company did not abide what they claimed they would do, and by not practicing the regulations held by the FDCPA.
I demand that this agency remove their reporting from ALL major credit reporting agencies, and close and remove my account from their office as agreed on 9/06/16 due to fraudulent activity and my never owning an account with [redacted], immediately.

Complaint: [redacted]
I am rejecting this response because: The email address [redacted] has not been in use since November 2013. I've stated before, I have never received any form of notice from your company. I understand you have ceased collecting on the account, I will like for your information be removed from the credit bureau.

Convergent Outsourcing, Inc. has received [redacted] dispute. [redacted] placed this account in our office on 09/29/2015, to collect a balance on their behalf. Convergent Outsourcing does not purchase debt we only collect on balances placed in our office by our clients.Convergent Outsourcing has...

mailed several validation notices to [redacted] at the address on [redacted] Street. These notices included [redacted]'s right to dispute the balance owed. To date, this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes owing a balance.In response to receiving [redacted] communication from the Revdex.com, we have ceased communication and returned the account to our client,[redacted].We do not own the account and therefore cannot guarantee resolution.If [redacted] has any further inquiries regarding this matter, please have her contact [redacted] directly.We appreciate the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: this is not acceptable, I provided the steps we can follow than in accordance with the fair credit reporting act. Your company is the one with the collections on my credit report, not sprint. If you do not want to remove the account and close it, I will go to the media and law officials if needed as I know my rights and how you collections companies work. I do not authorize you to share any of my personal info with Sprint and if you do that will be more action taken. Your company is the one who reported to my credit you will need to fix this as its your issue! If I receive anything in the mail from sprint I will know my personal information was shared after ordering you to not. You can choose the route we go from here.Sincerely,[redacted]

Convergent Outsourcing, Inc. has investigated this  complaint. Sprint placed this  account in our office02/25/2013, to collect a balance of $733.34 on their behalf. To date,this is the first communication that we have received from Ms.[redacted] in reference to this account.Upon investigating...

this complaint, we were unable to substantiate Ms. [redacted]'s complaint that we have threatened  to  take  legal action.Convergent Outsourcing does not find  it has had  any prior phone communication with Ms.[redacted] and does not pursue legal action against consumers.In March of 2015, Sprint asked for a reconciliation of any accounts that reported to the credit bureaus. In June 2015 the account was placed back on Ms. [redacted]'s credit report. We find the account is reporting both fairly and accurately. The statute  of limitations for a written contract is five years in the state  of Virginia.We do not find that this account is reporting past the statute of limitations.In response  to this  complaint,  we see Ms. [redacted]'s  has  stated she will not pay this balance.  The account has been placed in a cease communication status.We appreciate the opportunity to respond.

To Whom ItMay Concern,Convergent Outsourcing,Inc. has investigated this complaint. RBS Citizens,N.A. placed this account in our office to collect a balance on their behalf 08/07/2015.On 09/03/2015 we received notification from Mr. [redacted] requesting validation. On 09/11/2015, we requested this...

information from RBS Citizens, NA. As of 11/11/2015, we did not receive the validation requested. On 11/11/2015 the account was closed from our office and returned to our client.Mr. [redacted] also states that we are attempting to collect on the same debt. Upon investigation we show we have had no further collection attempts after the account was disputed on 09/03/2015.In response to this complaint, attached is a copy of the letter indicating the account had been closed and returned to RBS Otizens, N.A. per Mr. [redacted]'s request.If Mr. [redacted] has any further inquiries, please have him contact  RBS Citizens, N.A. directly, as we are no longer handling the account.We appreciate the opportunity to respond.

Convergent Outsourcing has received [redacted] complaint. On 07/26/2016,[redacted] made a payment of $297.00 to settle the account in full. t is unclear to Convergent Outsourcing why our system did not automatically generate a receipt when the account was settled. This matter is currently being...

investigated.On 08/08/2016,[redacted] called and stated she had not received a receipt and requested one besent to the bank.The representative updated the email address and requested one be sent.Upon investigation,we found due to our companies error the email was not sent to [redacted] until 08/18/2016. We sincerely apologize for this error and any inconvenience this may have caused. Attached is a copy of the receipt for [redacted] records.Thank you for the opportunity to respond.

Please see attached PDF file.
To Whom It May Concern,Convergent Outsourcing, Inc.has received [redacted] complaint. [redacted] placed this account in our office on 08/16/2016.On 09/30/2016, Convergent Outsourcing, Inc. received a certified letter from [redacted] notifying us that he has never had any...

dealings with [redacted], and that he had disputed this account with a previous agency a year earlier. [redacted] requested all documentation for the account be sent to him within 30 days.On 9/30/2016, the account was placed into a dispute status and collection efforts were suspended. Convergent Outsourcing, Inc. ordered the requested documentation from our client.We are sorry to hear [redacted] may have been a victim of fraud. We have closed the account in our office and returned the account to our client, [redacted]. Convergent Outsourcing, Inc. will request our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing has Mr. [redacted]'s complaint and request that we cease communicationconcerning the above referenced account. Jefferson Capital Systems, LLC placed this account in ouroffice 01/19/2017, to collect a balance of $688.15.Upon researching Mr. [redacted]'s...

complaint that our agents are rude and do not follow collection laws;the phone calls were reviewed.On 02/09/2017, Mr. [redacted] spoke with an agent in our office. Mr. [redacted] advised the agent he hadreceived many Verizon Wireless bills in the past, and had disregarded the information, because he neverhad Verizon Wireless. The agent Mr. [redacted] spoke with was professional and advised that she wouldplace the account in a fraud status, so this matter may be investigated. Prior to the call ending, the agentasked Mr. [redacted] if he had any further questions. The call was concluded when Mr. [redacted] verifiedhe did not have anything further the agent could assist him with.Convergent Outsourcing has ceased communication on the above referenced account. In an effort to helpMr. [redacted] find resolution we have forwarded his complaint to our client. Our client has also notified usthat, in order to resolve Mr. [redacted]'s stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond.Sincerely,Sarah K[redacted]

Please view the attached PDF file.
Convergent  Outsourcing, Inc. has received  [redacted] complaint. Upon investigation of this complaint, we were  unable to  substantiate  [redacted]  claim that  she has  complained toConvergent Outsourcing prior,...

concerning her receiving mail for this party. To date this is the first communication we have received on this file.In response to this communication, we have removed [redacted] address from this file to ensure she no longer receives mail in regards to this account. We appreciate her notifying us that we have reached the wrong person and apologize for any inconvenience we may have caused.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Convergent Outsourcing, Inc.has investigated this complaint. We are sorry to hear Ms.[redacted] is havingdifficulty reaching us.In response to the complaint we have removed the address provided by Ms. [redacted], so she does not continue to receive correspondence from Convergent Outsourcing. We...

apologize for any inconvenience we may have caused.We appreciate the opportunity to respond.

Dear Mr. [redacted]:   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted]-H[redacted] Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint. T-Mobile placed this account inour office on 01/24/2015, to collect a balance of $348.60 on their behalf. On 02/10/2016, the mostrecent letter was mailed for this account, to the address provided in this...

complaint. The letterConvergent Outsourcing sent, notified Ms. [redacted] there was a balance showing owed for aT-Mobileaccount and her right to dispute this balance. To date, this is the first communication we havereceived on behalf of this account.
In response to Ms. [redacted]'s inquiry, we do have an office located in Texas.
In response to this communication, we have closed the account in our office and returned it to ourclient, T-Mobile. We will request our information be removed from the credit bureaus. We do not ownthe account and therefore cannot guarantee resolution. If Ms. [redacted] has any further inquiriesregarding this matter please have her contact T-Mobile directly.
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Complaint: [redacted]I am rejecting this response because:TThe company didn't answer to my complaint of them getting my credit multiple times, as shown on when I checked my credit report! Why are they pulling up my credit reports SEVERAL TIMES? They said they had a debit I owe, that I don't have on my report, and they say they have had no contact with me. So, why is the reason they are looking into my private information? If they are debit collectors, they are not legally able to get credit my or anyone's credit report.iSincerely,[redacted]

To Whom It May Concern,Convergent Outsourcing, Inc. has received and investigated Ms. [redacted]'s complaint.Upon investigation of this complaint, Convergent Outsourcing was unable to substantiate Ms.[redacted]'s complaint that Convergent Outsourcing makes calls to her using fake names...

andpositions.Convergent Outsourcing was also unable to substantiate the claims that we have provided falseand misleading information or called a California number prior to eight am.Upon investigating this complaint, we called the phone number provided in this complaint of855·623·5290. When calling this number we reached a Mr. [redacted] who identified his company asG.C.S. Convergent Outsourcing is not G.C.S nor do we have any affiliation with this company.Upon doing a Google search on the phone number 855-623-5290, it was also found that similarcases to Ms. [redacted]'s have been reported online.With the information provided, we were able to locate an account placed in our office byDirecTV.In response to this communication, we have ceased communication. The account with DirecTVhas been closed in our office and returned to our client. We will request our information beremoved from the credit bureaus. If Ms. [redacted] has any further inquiries regarding this matterplease have her contact DirecTV directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

Dear Mr. C[redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor