Convergent Outsourcing Inc

Re: Case # [redacted] Convergent Outsourcing, Inc. Account #: S-[redacted] Debt Description: [redacted] To whom it may concern, Convergent Outsourcing, Inc. has investigated Ms. [redacted] complaint. The referenced account was placed in our office...

12/21/14 to collect $1,787.82 on behalf of [redacted] In response Ms. [redacted] complaint, Convergent has ceased collection activity. Our records indicate that Convergent has not reported the above mentioned account to the credit reporting agencies. We suggest Ms. [redacted] contact ([redacted] if she has any further inquiries. Thank you for the opportunity to respond.
Respectfully,

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

From: [redacted]  Sent: Friday, April 28, 2017 10:37 AM Subject: Fwd: You have a new message from the Revdex.comAs I have told the last collection Agency that I am unaware of such an account and charges with the Original creditor Sprint. . This account was originally put on my credit report in 2008 under a different collection agency (Enhanced Recovery) This was the same document provided by the previous collection agency as the provided .pdf document  has no Signature on it that verifies this was an account that I owned. This is one of the reasons why this account was removed from the credit reporting agency, The other being Statue of Limitation according to FCRA. Outsource convergent  bought this illegitimate debt from Enhanced Recovery and reestablished it as an account that was opened and reported in 2014. This is what my current credit report reflects and has caused Damage to my credit score and file. I would like this account removed completely from my consumer credit report and this company investigated company for what I believe are illegal practices.

[redacted], [redacted]File #:[redacted]Convergent account #:[redacted] account#:[redacted]To whom this may concern,Convergent Outsourcing Inc. has investigated Ms. [redacted]'s complaint. [redacted] placed this account in our office10/18/15 to collect $47.21on their behalf. Convergent...

collects on accounts that have been placed in our office by our clients.Ms. [redacted] shares she did  not provide verification information so that  our agents may disclose detailed information as to why we are calling.To protect consumer information, our company policy is to complete verification to ensure that we are speaking to the correct party so that  we do not disclose personal information. The recorded phone calls were reviewed,our agents did state who they were calling for,their name, as well as our company name.On 10/21/15, Ms. [redacted] spoke with one of our agents, there was no request during the phone call to stop calling.On 10/28/15, Ms. [redacted] spoke to another one of our agents, during this phone call she requested the calls to cease. It was at that time, her phone number was placed on our 'do not call' list and we have ceased communication.The account remains in a cease communication status;we suggest contacting [redacted] to ensure a resolution is found with this account.

Re: [redacted] Case #: [redacted] Convergent account#: T-[redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has received Ms. [redacted] dispute. T-Mobile placed this account in our office on 12/26/2015 to collect a balance of $894.54 on their behalf. On...

01/04/2016, a validation notice was mailed to Ms. [redacted] at the address we had on file. It appears from the information provided in this dispute, that the apartment number that we had on file at that time was not correct. In response to Ms. [redacted] dispute, we have closed the account in our office and returned it to our client, T-Mobile. We have requested our information be removed from the credit bureaus. We do not own the account therefore we cannot guarantee resolution. If Ms. [redacted] has any further inquiries, please have her contact T-Mobile directly as we are no longer handling the account. We appreciate the opportunity to respond.

Case #:[redacted]Convergent account#:[redacted] account#:[redacted]To whom it may concern,Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. [redacted] placed this account in our office 3/5/12 to collect $638.59 on their behalf.On 4/16/12, Mr. [redacted] requested...

proof of the debt.A statement was mailed on 4/20/12.In 2015, we did place our trade line on Mr. [redacted]'s credit report.. We did not hear from Mr. [redacted] until 10/9/15 when he called into our office and requested our agent send further proof of debt, at that time, the account was placed in a disputed status.10/15/15, a break down of the bill was mailed to Mr. [redacted]. On 10/26/15, Mr. [redacted] requested we cease communication.Attached is a copy of the break down of the [redacted] bill we sent on 10/15/15. We will forward a copy of Mr. [redacted]'s complaint and our response to our client  The account will remain suspended of collection activity by Convergent,and we have ceased communication.We appreciate the opportunity to respond.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response for multiple reasons.  First, it ignores the fact that Convergent Outsourcing called me dozens of times prior to yesterday on July 11.  Second, although Convergent Outsourcing says it is “unable to substantiate” my claim that it would stop calling if I provided my personal information to confirm I was not its intended target, it curiously does not dispute that I in fact provided this information to Convergent Outsourcing.  Given my undisputed chagrin with Convergent Outsourcing does it really think I gladly would have volunteered such information if I did not feel as if I were being extorted into doing so to stop the harassing telephone calls?  Finally, Convergent Outsourcing apparently calls the wrong person with the same name quite frequently because on its website's homepage is a "consumer assistance" link about whether it's "calling in error." (And yes, I've taken a screen grab although I have not attached it.) If Convergent Outsourcing offers corrective action to aggrieved consumers on its homepage, I submit it frequently is "calling in error" due to inadequate safeguards in its job to find purported debtors. Convergent Outsourcing must agree to develop better compliance procedures to ensure it is calling the appropriate party.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s dispute. [redacted] placed this account in our officeon 11/04/2016, to collect a balance of$411.05 on their behalf.Convergent Outsourcing mailed a validation notice to Ms. [redacted] on 01/19/2017. This notice includedMs....

[redacted]'s right to dispute the balance owed. To date, this communication through the Better BusinessBureau, is the first communication we have received on behalf of this account.Convergent Outsourcing has ceased communication and returned the above mentioned account back to[redacted]. We do not own the account and therefore cannot guarantee resolution. We will forward a copyof the communication received by your office and our response to [redacted].We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Lead Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Assuming Convergent Outsourcing Inc. follows through with their promise to remove the delinquency from the credit agencies, I will accept their response.Sincerely, [redacted]

Re: [redacted] Case#: [redacted] To whom this may concern, We have investigated Ms. [redacted] complaint [redacted] placed this account in our office 03/14/14, to collect $384.16 on their behalf. Convergent Outsourcing, Inc. is a collection agency that only collects on accounts...

placed in our office by our clients. On 08/10/2015, Ms. [redacted] spoke with someone in our office and advised us at that time she disputed the balance. As of 08/10/2015, the account was placed in a dispute status and collection activity had been suspended. In response to the complaint, we have closed and returned the account to our client We will forward a copy of Ms. [redacted] complaint and our response to our client. If Ms. [redacted] has any inquiries please have her contact [redacted] at [redacted] to ensure a resolution is found. Convergent is no longer handling this account. We appreciate the opportunity to respond.

Convergent Outsourcing Inc. has investigated Ms. [redacted]'s complaint. Comcast placed this account in our office 06/05/15 to collect $514.28 on their behalf.
On 01/12/2016, we received an email from Ms.[redacted] requesting we no longer contact her. The account was placed in cease communication.
In response to this complaint, the account has been closed and returned to our client Comcast. Convergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus.If you have any further inquiries please contact Comcast as we are no longer handling the account.

Re: Case #[redacted],[redacted] Convergent Account# [redacted] Jefferson Capital Systems, LLC Account# [redacted] Debt Description: Citibank Visa To whom this may concern, Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. Our client, Jefferson Capital Systems, LLC, placed...

the above-referenced Citibank Visa account with us for collections on 06/08/2015 to collect a balance of$2864.99. In Ms. [redacted]'s complaint she states she has previously asked Convergent Outsourcing to stop calling. Upon investigation we found that for this account there has only been one communication by phone. The party on the phone would not identify themselves, nor did they ask that we no longer call them. On 02/15/2016, we mailed a validation notice that offered a reduced amount to close the balance if it was paid 04/15/2016.This notice included Ms.[redacted]'s right to dispute the balance. In response to receiving this communication we have closed the account from our office and returned it to our client, Jefferson Capital Systems, LLC. Our client has also notified us that, in order to resolve Ms. [redacted]'s stated dispute, they have terminated collection efforts. Thank you for the opportunity to respond.

To Whom It May Concern, Convergent Outsourcing, Inc. has received Ms. [redacted] complaint. On 08/04/2016 PayPal, Inc. placed this account in our office to collect a balance on their behalf. On 08/08/2016, a validation notice was mailed to Ms. [redacted]. This notice included Ms. [redacted] right to dispute...

the balance and is the only notice Convergent Outsourcing has mailed. To date, this is the first communication we have received on this account notifying us that Ms. [redacted] disputes owing a balance. In response to receiving this communication, Convergent Outsourcing has closed the account in our office and returned it to PayPal, Inc.We have not reported this account to the credit bureaus. We do not own the account therefore we cannot guarantee resolution. If Ms. [redacted] has any further inquiries regarding this matter, she may contact PayPal's customer support at 1-877-380-6578, referencing the client account number above. We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

To Whom It May Concern,
Convergent Outsourcing has received and investigated Ms. [redacted]'s complaint. Sprint placed thisaccount in our office on 06/20/2016 to collect a balance of $288.24 on their behalf. EnhancedRecovery Corp. has no connection with Convergent Outsourcing.
On 06/27/2016, we...

mailed a validation notice to the address Ms. [redacted] has listed in this complaint.This validation notice included Ms. [redacted] right to dispute the balance owed. On 08/23/2016, weemailed a validation notice to the email address of [redacted]@gmail.com.
On 08/29/2016, Ms. [redacted] unsubscribed from email notifications from Convergent Outsourcing. Inaddition we also received an email from Ms. [redacted] requesting the information being reported to hercredit bureau be removed or she would contact a lawyer. The account was placed in a ceasecommuniration status.
Convergent Outsourdng believes the information that was reported to the credit bureaus wasreported both fairly and accurately. In response to this communication, Convergent Outsourdng hasceased communication. We will request our information be removed from the credit bureaus.We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Compliance Representative

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative