Convergent Outsourcing Inc

Complaint: [redacted]
I am rejecting this response because: This is not reportable so stop bothering me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although I disagree with their timeline which states contact was made by me on only one occasion.  I wrote the business on 3 occasions and provided them with proof of my disputes since this issue originated on June 9, 2017.  To assure no further action in the future, I am attaching the last contract I had with Dish Network back in 2013.  To make it abundantly clear to this collection agency that my contract expired in 2015 and thereafter this account was kept open only because I felt like it with no further obligation.  Their client owes me money!  
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:I have no debt with Verizon, my position stays the same.... Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: What are the dates of the said (2) validation correspondences to dispute and may copies be provided. I think this is an Error on the part of [redacted] orsome type of scam.Again, it is my opinion that many years have since past from my involvement with DirecTVand I have not been billed by [redacted] for anything in many years and  I find this claim to be incorrect.it is possible that [redacted] is taking advantage of the fact that customers may or may not retain past documentation on Control Box returns and using that in an unfair fashion to get more money from previous customers like myself 
Sincerely,
[redacted]

Convergent Outsourcing has received Ms. [redacted]'s complaint. T-Mobile placed this account in ouroffice as a pre-collection account on 03/07/2017, to collect a balance of $749.45 on their behalf. Avalidation notice was mailed to the address matching what was provided in the communication to theBetter...

Business Bureau.Upon investigation of this complaint the call on 03/16/2017 was reviewed. We do not find the agentwas rude or evasive. The agent provided her name, our company name on our location. The party onthe phone would not confirm if she was [redacted].Due to privacy, Convergent Outsourcing is unable to disclose personal and private informationwithout identifying we are speaking to the correct person. When the party on the phone declined toconfirm if she was, or was not Ms. [redacted], the agent had to professionally end the call.In response to receiving this communication from your office,the account with T-Mobile has beenclosed in our office. Should Ms. [redacted] have any inquiries regarding this account, she may contact TMobiledirectly.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mr. [redacted]'s complaint. T-Mobile placed this account inour office on 03/06/16, to collect a balance of $141.77 on their behalf. To date this is the firstcommunication we have received from Mr. [redacted] notifying us that he disputes...

owing the balance.In this complaint Mr. [redacted] states that Convergent Outsourcing is also known as DynamicRecovery. Convergent Outsourcing, Inc. is not Dynamic Recovery nor do we have any affiliation withthis company. Upon researching this complaint, we conducted a google search. We found that thereis a company identified as Dynamic Recovery Solutions, LLC located in South Carolina.In response to this communication, we have closed the account in our office and returned it to ourclient, T-Mobile. We will request our information be removed from the credit bureaus. If Mr. [redacted]has any further inquiries regarding this matter, please have him contact T-Mobile directly, as we areno longer handling the account.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. has received Mr. [redacted] additional information. We are sorry to hear Mr. [redacted] was not satisfied with our resolution in this matter. The information reported to the credit bureaus was believed to be reported with both fair and accurate information. Convergent Outsourcing updated this account accordingly, as a paid collection, as stated in our previous response to the Revdex.com. On 01/30/2017, we received a request from our client to have the credit reporting deleted. We are attaching a copy of the deletion request, done by Convergent Outsourcing on 01/30/2017. If Mr. [redacted] has any further inquiries, please have him contact Sprint directly as this account was closed with Convergent Outsourcing on 01/14/2017. We appreciate the opportunity to respond. Respectfully,

Re: [redacted],[redacted]
ID #:[redacted] Convergent Account#:[redacted] Galaxy Asset Purchasing,LLC Account#: [redacted] Dear Ms. [redacted], Convergent Outsourcing has investigated Ms. [redacted]'s complaint. Galaxy Asset Purchasing, LLC placed this account in our office 08/16/2013 to collect a balance...

of $1284.28 on their behalf. The statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiated. It is not unlawful to request payment on a past statute account. We have first spoke with Ms. [redacted] on 03/01/2016; at this time she requested we send her a bill. Our next contact was on 03/11/2016 after she received the bill; she called into our office to dispute the bill. The account was then placed in to a dispute status. Our last contact with Ms. [redacted] was on 03/23/2016 where she advised the debt could not be collected, because the account was past the statute of limitations. Ms. [redacted] also asked for a status on her dispute. We advised we are still waiting for the information from our client. In response to this complaint, we are currently suspending collection activity. If Ms. [redacted] has any inquiries she may contact Galaxy Asset Purchasing, LLC directly. We appreciate the opportunity to respond.

Complaint: [redacted]
Hi Sarah,Thank you for responding to my complaint. All I ask is for the account to be remove until the investigation is complete. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and then will find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom this may concern,Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint.   Our client, Jefferson Capital Systems, LLC,  placed  the  above-referenced  Bank  of  America  Checking  account  with us  for collections on...

their behalf in 4/13/2015to collect a balance of $542.27.Although Mr. [redacted] indicates this is the first communication he has received from Convergent Outsourcing, we mailed a validation notice on 5112/2015 and1/6/2016. This is the first communication we have received from Mr. [redacted] indicating that he disputes owing the balance.In response to Mr. [redacted]'s communication, we have closed our file and returned the account to our client.We have not reported the Bank of America Checking account to the credit bureaus. Jefferson Capital Systems, LLC, has notified us they have terminated collection efforts.The account with T-Mobile was placed in our office on 1/24/15,to collect a balance of $608.64 on their behalf.To date this is the first communication we have received from Mr. [redacted] indicating that he is disputing owing this balance.In response to receiving this communication we have closed the account from our office and returned it to our client, T-Mobile.We have requested our information be removed from the credit bureaus. We do not own the account there fore we cannot guarantee resolution. We will forward a copy of the complaint and our response to our client. If you have any further inquiries please contact T-Mobile directly as we are no longer handling the account.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

To Whom It May Concern,Convergent Outsourcing has received Mr. [redacted]'s complaint. We recently responded to a similar complaint Mr. [redacted] filed through the Consumer Financial Protection Bureau. Our response in this matter remains the same. We have attached the response made to the Consumer Fiinancial Protection Bureau on 03/1412017, an explanation of the account provided by T-Mobille, as well as validation of the balance owed.Convergent Outsourcing is no longer handling this account. Should Mr. [redacted] have any further inquiries regarding this matter, he may contact T-Mobile directly.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has investigated this complaint. Sprint placed this account in our office07/09/2012, to collect a balance of $214.64 on their behalf. To date,this is the first communication that we have received from [redacted], notifying us that this account is believed to be...

fraudulent.We are sorry to hear that [redacted] may be a victim of fraud. I have requested a fraud packet be mailed to [redacted], at the address that was provided in this complaint.Please ask [redacted] to complete the fraud packet and return it to Convergent Outsourcing once it is received.We have placed the account in a disputed status  and suspended collection activity at this time, so the account may be reviewed for fraud.The credit bureaus will be updated accordingly.

Dear Miss [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s dispute. This account was placed in our office on08/19/2016, to collect a balance of $6636.52 on behalf of our client.We received communications through email and our website from Ms. [redacted], on 01/17/ 2017. In...

thesecommunications Ms. [redacted] advised that she disputed the account, and requested validation of thebalance. The account was placed in a disputed status and the collection activity was suspended so thisinformation could be requested from our client on her behalf.In response to receiving this communication through the Revdex.com, Convergent Outsourcinghas not reported the above referenced account to the credit bureaus. Convergent Outsourcing isrequesting documentation of the balance owed from our client and will mail the information to Ms. [redacted]once it is received.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

Convergent Outsourcing, Inc. has investigated  Ms.[redacted]'s complaint T-Mobile placed this account in our office 12/26/2015 to collect a balance of $109.72 on their behalf.On 01/11/2016, Ms. [redacted] spoke with an agent in our office and advised she was disputing the balance as  she believed...

 the  account to  have  been  paid.The account  was placed  in  a  disputed  status  and collection activity had been suspended while we investigated this matter.In response to receiving this information, we have closed the account in our office and returned  it to our client T-Mobile.We do not own the account therefore  we cannot guarantee resolution. We will forward a copy of this complaint and our response to our client If Ms. [redacted] has any further inquiries, please have her contact T-Mobile directly as we are no longer handling this account

Complaint: [redacted]I am rejecting this response because:
Convergent says they cannot find an account in my name, and they want an account number in order to proceed.  I do not have such a number, because I've never been contacted by Convergent in the first place.  I've only learned their name because they falsely reported a delinquency in my name.  They certainly reported a delinquency to Equifax, yet miraculously don't have a record of my account when it comes time to correct their mistake.  They ended their initial response by asking for my full Social Security Number.  As if I would simply give them my SSN when they have already fraudulently reported me to the credit bureaus and "cannot find a Convergent account in my name".  Convergent can contact me with a secure email, and I would consider giving them more information.  However, considering they have never contacted me in the first place, I will not hold my breath now. I have no faith that this company is even legitimate, other than the fact they responded to the Revdex.com. Unless they take further steps to rectify this situation, the next contact they receive from me will be from my attorney.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I have not been able to make contact with [redacted] via phone or text because they keep asking for a phone number, and I do not have a phone number associated with the account; in addition, I never received a bill from [redacted], just a collection notice from Convergent...Do they have the phone number associated with the account?  And When was services  supposedly used?  [redacted] is associated with [redacted] but they will not address anything...they referred me to call [redacted]...I have attempted to contact them many times and will continue to try...Perhaps I should bring a claim against [redacted]?Sincerely,[redacted]