Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Complaint: [redacted]I am rejecting this response because:I have no account with you so I don't have an account number, I will not provide my SSN, the amount shown on my credit report is 716.00 and I want it removed now or you need to follow the steps previously stated according to the fair credit reporting act!Sincerely,[redacted]

Dear [redacted]
*Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Complaint: [redacted]I am rejecting this response because:the address they have on file is illegal and it dont right how would I give right information for something that isn't mine I'm sorry but I never had t mobile I been with [redacted] and then switch to [redacted] witch the phone are not in my name also my credit report there no T-Mobile at all and the lady refuse to escalate to a supervisor at all I asked several times before we both started getting upset I have proof that I never been with T-Mobile I can give access to my credit report this place has not stop calling my cell phone also I'm on the do not call listed Sincerely,[redacted]

Dear [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Please view the attached PDF file.
Convergent Outsourcing Inc.has received Ms. [redacted]'s additional information. Our position remains the same;we have not reported our information to the credit bureaus. Convergent Outsourcing does not believe it has violated any laws.On 06/06/2016 we received an email from Ms. [redacted] requesting an itemized bill. We have requested proof of the balance owed on Ms. [redacted]'s behalf.When we receive the documentation requested from Verizon Wireless we will mail the information to the address provided in this complaint.It appears from the information provided in this complaint that Ms. [redacted]'s issue is not with Convergent Outsourcing and is with the original service provider. If Ms. [redacted] has any further inquiries, please have her contact Verizon Wireless as Convergent Outsourcing no longer holds interest in collecting the balance.

August19,2016Revdex.comP.O. Box 1000 DuPont,WA 98327[redacted]To Whom It May Concern,Convergent Outsourcing has received [redacted] complaint. Convergent Outsourcing received a similar...

complaint made by [redacted] to the Consumer Financial Protection Bureau. Our response remains the same. Attached is the response to the Consumer Financial Protection Bureau for you reference.If  [redacted] has any additional inquiries, please have her contact [redacted] directly as Convergent Outsourcing is no longer handling this account.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Dear Ms. [redacted],
Convergent Outsourcing Inc. has received your request to cease communication. Synchrony Bankplaced this account in our office to collect a balance on their behalf on 03/ 01/2016.On 04/13/2016, we received a payment to settle your account at a reduced amount of$1071.00. The account...

is no longer active in our office.In response to this information, I have added the phone number of 201-206-6187 to our "do notcall list". We apologize for any inconvenience we may have caused.We appreciate the opportunity to respond.
Respectfully, Sarah K[redacted]Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. is attempting to investigate Mr. [redacted] complaint. We found an account that I believe may possibly be a match, however with the information provided in Mr. [redacted] complaint did not match our records and I was unable to deduce this was the...

correct file to communication information on. In order to investigate this complaint, please have Mr. [redacted] provide additional information. How was Mr. [redacted] contacted by Convergent Outsourcing? Who is the client? Mr. [redacted] states he wants the information removed from the credit bureau, did he find our information on his credit report? Please have Mr.[redacted] provide a Convergent Outsourcing account number, the client account number or the full social security number so we may locate the information. We appreciate the opportunity to respond.

Convergent Outsourcing Inc. has received Mr. [redacted] request that we cease communication. On03/22/15, [redacted] placed this account in our office to collect a balance ontheir behalf.On 01/28/2016, Mr. [redacted] notified us, that the account was created fraudulently. Thecollection...

activity was suspended and the account was placed in a disputed status. On02/11/2016, we mailed a fraud packet to the address on file.In response to Mr. [redacted] request, the account has been placed in a cease communicationstatus. We have requested our information for the above referenced account be removed fromthe credit bureaus. We will forward a copy of your complaint and our response to our client. Wedo not own the account therefore cannot guarantee resolution. If Mr. [redacted] has any furtherinquiries please have him contact [redacted] directly as we no longer haveinterest in the balance.We appreciate the opportunity to respond.

Re: ID #: [redacted] Convergent account#: T-[redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated this complaint. T-Mobile placed this account in our office on 12/25/2015 to collect a balance of $465.66 on their behalf. We are...

sorry to hear Ms. [redacted] has been a victim of fraud. Ms. [redacted] numbers have been added to our do not call list. We have also requested for removal of the collection on her credit reports. In response to this complaint, we have closed the account in our office and returned it to our client, T­ Mobile. We do not own the account and therefore cannot guarantee a resolution. We will forward a copy of this complaint and our response to our client. If Ms. [redacted] has any further inquiries please have her contact Comcast directly. We appreciate the opportunity to respond.

Re: [redacted] Case #: [redacted] Convergent account #: R-[redacted] Swiss Colony account#: [redacted] To whom this may concern, Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. This account was placed in our office 01/13/2014 to collect a balance of $423.44 on behalf of...

Swiss Colony. In review of this complaint, we found that the check number provided of [redacted] in the amount of$ 287.00 was dispersed incorrectly. This resulted in a payment in the amount of$ $129.56 being applied to Mr. [redacted]'s Midnight Velvet account that was also in our office at the time. We found that the correct allocation would have been $15.00 toward the Midnight Velvet account and $114.56 towards the Swiss Colony account. We find that all payments were applied to accounts that Mr. [redacted] had in our office. Removing the payment from the Midnight Velvet account to apply to the Swiss Colony account, would cause the Midnight Velvet account to have a balance due; as it has been paid in full as a result of the $114.56 payment that was applied to it in error. In response to our error, Convergent Outsourcing is in the process of applying a payment in the amount of $99.56 to the Swiss Colony account, so that it may close with a zero balance. We apologize for any inconvenience our error has caused, and hope this is a resolution that Mr. [redacted] would find satisfactory. We appreciate the opportunity to respond.

To Whom It May Concern,
Convergent Outsourcing has received Mr. [redacted]'s fraud dispute. We are sorry to hear that Mr.[redacted] may have been a victim of fraud. [redacted] placed this account in our office on 10/31/2016,to collect a balance of $546.63 on their behalf.
On 11/21/2016, we mailed a...

validation notice to the address on file matching the address providedthrough the Revdex.com. This notice included Mr. [redacted]'s right to dispute thebalance. To date, this is the first communication we have received on behalf of this account;notifying us that Mr. [redacted] disputes the account as fraud.
In response to receiving this information, Convergent Outsourcing has requested a fraud packet bemailed to the address Mr. [redacted] has provided in this communication. Please have Mr. [redacted]fill out and gather the requested information. Once completed Mr. [redacted] may return the fraudpacket to [redacted]'s fraud management team located in the directions. We will request our informationbe removed from the credit bureaus.
We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]

Complaint: [redacted]I am rejecting this response because: Again, they can't run my credit report. After looking into this more, this account was closed over 12 + years ago. Why would they have access to my private information? This happen  multiple occasions, and they never sent me mail about a debt, until they called recently. Which they deny calling! I'm sure they have me recorded telling them to stop f calling me! My phone would ring off the hook!
It is very deceptive, and I would like an explanation! Their company pulls credit reports, to do nothing? So are they scamming me or scamming the company who hired them? Maybe they do this to show they are working to collect a closed account?
I am insulted that they think I have nothing better to do than deal with their lies. Deny, deny, deny. Their company denies contact, or multiple inquiries on my credit report. So after all this time, why would I take the steps to find out who they were?
Everyone is scared of credit fraud, and should be. Now my personal information can be passed around. My medical information is harder for me to get, than any company who wants to look at my financials. Sincerely,[redacted]

Dear [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

:                 [redacted]Case #:[redacted]Convergent account#:[redacted]Comcast account#: [redacted]To whom this may concern,Convergent Outsourcing Inc. has  investigated Mr. [redacted]'s...

complaint. Comcast placed this account in our office 08/14/2014 to collect $146.29  on their behalf.To date this is the first communication we have had with Mr. [redacted].I have thoroughly investigated Mr. [redacted]'s complaint. Convergent Outsourcing records all calls for quality assurance purposes.There has been no outbound or inbound telephone contact with Mr. [redacted]. Convergent Outsourcing is unable to substantiate any of Mr. [redacted]'s claims; perhaps Mr. [redacted] is being contacted by another collection agency.In response to Mr.[redacted]'s complaint, we have closed the account from our office and returned the account to our client. We have requested our information regarding the above mentioned account be removed from the credit bureaus. We do not own the account therefore cannot guarantee resolution.We will forward a copy of this complaint and our response to Comcast. If Mr. [redacted] has any further inquiries please have him contact Comcast, as we are no longer handling the account.

Convergent Outsourcing has received Mr. [redacted] dispute. Sprint placed this account in our office on06/05/2008, to collect $429.62 on their behalf. Convergent Outsourcing requested our information bedeleted from the credit bureaus 5 /26 /2009.
On 03/14/2016, Mr. [redacted] called and spoke with...

someone in our office and advised that he had neverhad a Sprint account The collection activity was then suspended and the account was placed in adisputed status. On 03/22/2016, we mailed a fraud packet to the same address Mr. [redacted] has providedin this dispute.
We are sorry to hear Mr. [redacted] may have been a victim of fraud. In response to Mr. [redacted] disputeplease have him fill out and return the fraud packet When we receive the returned fraud packet we willforward it to our client, Sprint in an effort to help resolve this matter.
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]