Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please note that I have never purchased anything that would result in a debt.  Thank you for placing my telephone number on your permanent Do Not Call list.  It will be lovely now, to be able to get unbroken sleep without the daily phonecalls from your company.  I appreciate your rapid response to this matter.Sincerely, [redacted]

Re: [redacted] Case #:[redacted] Convergent account#: R-[redacted] Midnight Velvet account #:[redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated Mr. [redacted] complaint We recently responded to a similar complaint Mr. [redacted] made to the Washington State Attorney...

General's office, Consumer Financial Protection Bureau and the Revdex.com. Our position remains the same. I have attached our previous responses made to Mr. [redacted] in response to this matter for his review.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]I am rejecting this response because: They were forwarded a debt which had not been authenticated by the referring business. This company is the collection company, however, they acknowledge that they did not have the correct information on file. Verizon placed the debt with them, not allowing 30 days for the dispute process to take place and never contacting me and simultaneously reported me to the credit bureau in violation of the FDCPA. Convergent is aware of this, yet this information remains on my credit report. This is a violation under FTC regulations. This is not an offer of resolution, but an excuse and admission that they did not follow the FDCPA. However, the adverse event remains and nothing has been offered except an apology. I want my opportunity to dispute the debt, because Verizon has lied about it and has not provided me with any details regarding how this amount became due. The credit report reflects that I did not make a payment since April 2015, which is a lie and the amount is a result of ????, they have not yet provided me with an itemized bill.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I do not have a landline with Verizon.  The account number referenced on the collections account, is for cellular service.  The bill mentioned, covered the period when my service began with Verizon Wireless.  The only other relationship I have had with Verizon, is for internet service.  The account was closed with a $0 balance, when I moved.  More so, the account number provided by the collections agency, is my current Verizon wireless account and not for that internet service.Sincerely,[redacted]

To Whom It May Concern,Convergent Outsourcing has received Mr. [redacted]'s communication through your office. We believe we have identified the account in question, based off the address and account number provided in this communication of [redacted].However the name on fille does not match the...

name [redacted]Convergent Outsourcing iis unable to disclose personal and private iinformation without the expressed consent of the consumer. Convergent Outsourcing can say that we have ceased communication.

Please view the attached PDF file.
ConvergentAugust 12,2016Revdex.comP.O.Box 1000 DuPont,WA 98327Re: [redacted] Complaint l.D.#: [redacted]Client Client Account # Date Placed Convergent Account # Amount...

owedComcast [redacted] 06/30/2014 R-[redacted] $635.08T-Mobile [redacted] 06/17/2013 T-[redacted] $343.36T-Mobile [redacted] 01119/2015 T-[redacted] $518.89 To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint. On 06/30/2014, Comcast placed an account in our office to collect a balance of $635.08 ontheir behalf.To date,this is the first communication we have received on this account requesting validation of the balance. In response to this communication we have closed the account in our office and returned it to Comcast. Convergent Outsourcing requested any negative reporting be removed from the credit bureaus on 09/13/2015.While investigating this complaint Ms. [redacted] also indicates that she had called and spoke with an agent in our office. While investigating this complaint we were unable to substantiate Ms.[redacted] complaint as we do not have record of any verbal communication received on any of these accounts.If Ms. [redacted] has any further inquiries regarding the Comcast account, please have her contact Comcast directly as we are no longer handling the account.T-Mobile placed two accounts for Ms. [redacted] in our office.The first account for T-Mobile was placed in our office on 06/17/2013, to collect a balance of $343.36 on their behalf.On 12131/2013, we received a credit bureau dispute. The account was placed in a disputed status and the collection activity had been suspended.On 01/0412014, we requested our negative trade line for this account be removed from the credit bureaus.The second T-Mobile account was placed in our office 01/19/2015,to collect a balance of $518.89. To date,this is the first communication we have received on this account requesting validation of the balance.On 08/29/2015, we requested our negative trade line for this account be removed from the credit bureaus.In response to this communication, we have closed both T-Mobile accounts in our office and returned them to our client, T-Mobile. We will forward this communication and our response to our client. If Ms. [redacted] has any further inquiries please have her contact T-Mobile directly.We appreciate the opportunity to respond.

July 14, 2015 Revdex.com 100 Station Drive, Ste. 222DuPont WA. 98327   Re:                  Case #:...

[redacted]                       [redacted]       ...⇄ account #: T-[redacted] account #: [redacted]                       Convergent account #: T-[redacted] account #: [redacted]   To whom this may concern,   Convergent Outsourcing, Inc. has investigated this complaint. We located two [redacted] accounts for Ms. [redacted] within our office. The [redacted] account number, [redacted] was placed in our office 3/5/14 to collect on their behalf. The other account, [redacted] was placed in our office 8/19/14. Both accounts were placed with Convergent directly from [redacted]. The companies Ms. [redacted] refers to in her complaint, [redacted] and [redacted] did not place these accounts with Convergent.  We appreciate Ms. [redacted] bringing this issue to our attention. The account, [redacted], is now in the process of being settled in full; please allow up to 60 days to reflect the update on Ms. [redacted]’s credit report. In regards to the account number, [redacted], this account was not resolved with our office, please inform Ms. [redacted] to contact [redacted] Convergent is no longer handling the account.  We appreciate the opportunity to respond and apologize for any inconvenience.     Respectfully,  Lindsay [redacted]Compliance Representative T: [redacted] | [redacted]@ConvergentUSA.com ConvergentUSA.com

Dear Ms. [redacted],Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If...

we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Convergent Outsourcing, Inc., has investigated Ms. [redacted]' complaint.   Our client, Jefferson Capital Systems,  LLC,  placed  the  above-referenced  Career  Choices  Meta bank  account  with  us  for collections on their behalf  in...

 September 2015  to collect  a balance  of $858.71  on their behalf. Although Ms. [redacted] indicates the letter she received did not provide information regarding the debt, the letter we sent did provide the debt description and the balance.In response to Ms. [redacted]'s communication, we have closed our file and returned the account to our client.We have not reported the Career Choices Meta bank account to the credit bureaus. Jefferson Capital Systems, LLC, has notified us they have closed their file and terminated collection action. They have also confirmed they have not reported any information regarding the account to the credit bureaus.

Re: [redacted] File #:[redacted] Convergent account #: S-[redacted] To whom this may concern, Convergent Outsourcing Inc. has investigated Ms. [redacted] complaint. [redacted] placed this account in our office 8/31/15 to collect $2,369.83 on their...

behalf. [redacted] is a debt buyer and purchased this debt from [redacted]. The last date of service is 10/23/2007. Convergent is a collection agency that collects on past due balances placed in our office by our clients. We do not attempt to scam consumers. In response to Ms.[redacted] complaint, we have closed and returned the account to our client. If there are any further questions, please contact [redacted] to ensure a resolution is found. Convergent is no longer handling this account. We appreciate the opportunity to respond.

To Whom It May Concern, Convergent Outsourcing has received [redacted] complaint. Upon investigation of [redacted] complaint we were able to determine the following: Sprint assigned the account [redacted] to Convergent Outsourcing to collect a balance of $523.65 on 08/05/2016. We have confirmed on...

Sprint's iCare support, that the account was previously assigned with ERC. ERC received a complaint through the Revdex.com on 07/20/2015,stating that [redacted] was a victim of identity theft and she could provide the police report upon request. ERC had mailed documentation for fraud, so this matter may be investigated upon return of the information requested. Sprint's iCare notes indicate that no fraud packet has ever been received from [redacted]. We understand with the information received that [redacted] states she has been a victim of identity theft. In response to this communication, Convergent Outsourcing has ceased communication. We have not reported the above mentioned account to the credit bureaus. We appreciate the opportunity to respond and apologize for any inconvenience out communication may have caused.

Convergent Outsourcing, Inc.has investigated this complaint.This account was placed in our office12/31/2015 to collect a balance of $1152.55 on behalf of LVNV Funding, LLC.On 01/20/2015,Ms. [redacted] spoke with an agent in our office and advised that she has an attorney handling this matter.The agent...

placed the account in a cease communication status on 1/20/2015.In response to receiving this information, the account is in a cease communication status.We will forward a copy of this  complaint and  our response to our client. We have not reported the above referenced account to the credit bureaus.If Ms. [redacted] has any further  inquiries regarding the  above referenced account, we suggest contacting Resurgent Capital Services at (888)665-0374. Convergent Outsourcing no longer has interest in collecting payment on this balance.We appreciate the opportunity to respond.

Please view the attached PDF file.
To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s fraud dispute. On 07/0812016 PayPal, Inc.placed this account in our office to collect a balance on their behalf.On 07/11/2016, a validation notice was mailed to Ms. [redacted]. This...

notice included Ms. [redacted]'s right to dispute the balance. To date this is the first communication we have received notifying us of Ms. [redacted]'s dispute.In response to this communication, the account has been closed in our office and returned to our client, PayPal,Inc. We will forward a copy of this complaint and our response to our client. We do not own the account and therefore cannot guarantee resolution. If Ms. [redacted] has any additional inquiries she may contact PayPal's customer support at 1-877-380-6578, and reference the client account number above.We appreciate the opportunity to respond.

Please view the attached PDF file.
August 16, 2016Revdex.comP.O.Box 1000 DuPont, WA 98327Re: Case ID: [redacted] To Whom It May Concern,Convergent  Outsourcing,  Inc.  is attempting to  investigate  this  complaint. With the  information...

provided Iwas unable to locate an account in our system.We are unable to locate a Comcast account in our system with the name [redacted].I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of ([redacted], also did not locate any information in our system.In this complaint, Mr.[redacted] states that Convergent Outsourcing is reporting an account on his credit bureau. To locate the account in question and help resolve this matter, we need additional information to locate an account. Please provide one or more of the following information.What is the Convergent Outsourcing account number, client account number or a full social security number?We appreciate the opportunity to respond.Respectfully, Sarah K[redacted]Compliance Representative

Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. PayPal, Inc. placed this account in our office to collect a balance on their behalf. Convergent Outsourcing only collect on balances placed in our office by our clients.We do not attempt to scam consumers.To date this is the first...

communication we have received on this account from Ms. [redacted], indicating that she believed the balance to be fraudulent.In response to Ms. [redacted]'s complaint, we have closed the account from our office and returned it to our client. We do not own the account therefore we cannot guarantee resolution.If Ms. [redacted] has any further inquiries please have her contact PayPal's customer support at  1-877-380-6578 referencing the client account number listed above.We appreciate the opportunity to respond.

[redacted]DOCUMENT ATTACHED[redacted]
June 03, 2016Revdex.comP.O. Box 1000 DuPont, WA 98327Re: Complaint ID #: [redacted], [redacted]Convergent Outsourcing account #: S-[redacted] Jefferson Capital Systems, LLC account #: [redacted] Debt Description: Chase Manhattan BankTo Whom It May Concern,Convergent Outsourcing has received Ms. [redacted] response including new details to help identify the account in question.In the first communication we received on 05/11/2016 from the Revdex.com, Ms. [redacted] had stated that we "were pulling regular inquiries on her credit bureau". With that statement we were attempting to locatean account that was currently orrecently receiving inquiries to the credit bureaus.On 05/11/2016, we did not locate any active accounts that matched the information Ms. [redacted] had provided and requested additional information.On 05/13/2016, Ms. [redacted] responded to our request for the additional information requested to locate an account. In the response made by Ms. [redacted] she referenced speaking with a person by the name of Jason W[redacted]. She also referenced that it was for a medical provider and a company called Commercial Recovery Services.On 05/13/2016, Convergent Outsourcing was not able to locate any active accounts in our system with the information provided.We were able to confirm we did not have an employee by the name of Jason Wi** and that we were not affiliated with this company referenced of Commercial Recovery Services. Upon researching we were able to identify that the company mentioned was located in Sterling Height, Michigan. In our response to Ms. [redacted] we again requested additional information to locate the account in question.On 05/26/2016, Ms. [redacted] requested that we stop inquiring on her credit bureau and that she did not feel comfortable providing the additional information to help us locate an account, so we may ascertain why we were inquiring on her credit bureau. With this communication Ms. [redacted] also provided a document from the credit bureaus showing we were inquiring on her credit bureau. The document listed many dates up to April 29,2016 and appeared as if it was a continuous list of inquiries from the oldest date to newest date.With the information provided, it appeared that we still needing to locate an account that was currently being inquired. We responded that we were still unable to locate an account in our system that matched the information provided.On 05/27/2016, Ms. [redacted] responded that she had provided proof that we had been inquiring on her credit bureau. She also again stated that she did not feel comfortable providing her information through the internet In this communication we were also asked to not contact the credit bureaus for Ms. [redacted].On 05/27/2016, we responded that we were unable to locate the account in question that was receiving the inquiries to the credit bureau, and that we have continually tried to locate the account in question.In this communication Ms. [redacted] was provided alternatives to send the information necessazy to help us locate an account sowe may resolve the issue.On 06/01/2016, Ms. [redacted] responded that she had provided proof and that we are unable to access her information because the inquiry was from 2014.With this new information provided, we no longer needed to look for an account that had current inquiries taking place;rather an account that had inquiries from 2014.Upon searching our archived records, we were able to locate an account for Ms. [redacted] that was placed in ouroffice by Jefferson Capital Systems, LLC.on 12/16/2013 in the amount of $3402.92.Convergent Outsourcing, Inc. had permissible purpose at that time to pull the credit report as we are a collections agency and our client placed this account for Ms. [redacted] in our office for collections. Convergent Outsourcing, Inc. did not report this account to the credit bureaus. Credit inquiries did take place, which are private and viewable only by the consumer and does not affect their credit score.On 05/29/2014, Convergent Outsourcing received a letter from a third party on behalf of Ms. [redacted]. In this communication the third party explained Ms.[redacted] was permanently disabl since 2001 and requested that we cease communication.The account was then placed in a cease communication status. On 05/30/2014,the account was closed in our office and returned to our clientWhen the account was closed and no longer in our possession, we no longer had permissible purpose to inquire to the credit bureaus. Convergent Outsourcing has not inquired to the credit bureaus since 04/16/2014 nor will we be inquiring to the credit bureaus on this account as we no longer have the account in our office.Our client has notified us that when we returned this account to them in May of 2014, that they ceased collection efforts atthat time.We sincerely apologize for any inconvenience Ms. [redacted] has experienced in dealing with this matter. Convergent Outsourcing hopes that this information will both clarify and resolve the issue at hand.Respectfully, Sarah K[redacted]Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In reference to said letter; please note letter states as follows:  Convergent Outsourcing mailed validation of the balance OWED to Ms. [redacted] on 2/22/17. (in which I never received letter or funds). 
Sincerely,
[redacted]

Convergent Outsourcing Inc.has investigated Ms.[redacted]'s complaint. This account was placed in our office by our client on 06/09/15 to collect $501.29. Convergent Outsourcing is a licensed collection agency who only collects on balances placed in our office by our clients. We do not...

attempt to scam consumers.Upon investigation of Ms. [redacted]'s complaint,we do not show any telephone attempt made on this account.To date,this is the first communication we received from Ms. [redacted] notifying us that she disputes owing the balance. In response to receiving this information,we have closed the account in our office and returned it. Our client has also notified us that,in order to resolve Ms. [redacted]'s stated dispute,they too have terminated collection efforts.We appreciate the opportunity to respond.

Convergent Outsourcing has received Mr. [redacted]'s complaint. Verizon Wireless placed this account in our office on12/28/2016 to collect a balance of $1788.96 on their behalf.Mr. [redacted] contacted our office on 03/09/2017 to settle the account for a lesser amount. The agreement was tosettle this...

account in our office for $894.48. Mr. [redacted] made a Visa card payment in the amount of $894.48 on03/09/2017.Upon investigation we found that our system did not send Mr. [redacted] a receipt for his payment. This matter is beinginvestigated and we apologize for the inconvenience he may have experienced.In response to Mr. [redacted]'s request we are refunding the amount of $894.48 to the Visa used to make his payment.Please allow 3 to 5 business days for the process to complete. Once the refund has been completed the balance inour office will re-instate for the amount of $1788.96.Convergent Outsourcing will cease communication on behalf of this account. If Mr. [redacted] has any further inquiriesregarding this matter please have him contact Verizon Wireless directly.We apologize for the inconvenience, and appreciate the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because:I don't have an account with T-Mobile. I would like to report a potential identity theft fraud. I have a family account with mother on AT&T and have been on this plan for over four years. I do not utilize T-Mobile wireless services nor have I authorized anyone else to obtain services in my name. I also contest the compliance officer's version of the events in that her representative refused to give her full name or address and refused to tell me why she was calling. Why would anyone in this day and age give out personal information without obtaining information on who is calling? I receive countless calls each day that are nothing more than scams telling me about IRS tax relief or a new credit card plan. Additionally, the representative did not clarify that she was calling from a company called "Convergent" and not "Conversion". 
Sincerely,
[redacted]