Convergent Outsourcing Inc

Convergent Outsourcing, Inc. has investigated this complaint. Worldwide Asset Purchasing II, LLC placed this account in our office 12/12/2014 to collect a balance on their behalf. To date this is the first communication we have received from Mr. [redacted] indicating that  he believes the account...

to  be fraudulent.In response to receiving this information, Convergent Outsourcing has ceased communication and placed the account in a disputed status so that this may be investigated. We will forward a copy of this complaint and our response to our client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Convergent Outsourcing, Inc. has received [redacted] fraud dispute. [redacted] placed this account in our office 08/15/2013, to collect a balance on their behalf.The validation notice mailed to [redacted] on 04/24/2014 included his right to dispute the debt. On 09/15/2016,...

[redacted] phoned Convergent Outsourcing, nc. notifying us that he disputed the account as fraud. The account was noted as a dispute and collection activity was suspended.On 10/12/2016,[redacted] phoned Convergent Outsourcing, Inc. advising that he had received the fraud packet,and did not agree that he should complete it.We are sorry to hear that [redacted] is experiencing difficulty finding resolution in this matter. The account has remained in a disputed status and we have ceased communications per [redacted] request. Convergent Outsourcing, nc. has not reported the above mentioned account to the credit bureaus. We will forward a copy of this communication and our response to our client,[redacted].We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted] fraud dispute. Dish Network placed this accountin our office 01/15/2016, to collect a balance on their behalf. To date this is the first communication wehave received notifying us that Ms. [redacted] believes the account to be...

fraudulentIn response to receiving this information, Convergent Outsourcing has ceased communication. We willrequest our information be removed from the credit bureaus. In an effort to help Ms. [redacted] findresolution we will forward a copy of this communication and our response to our client Ms. [redacted] mayfile a fraud claim with Dish Network directly at 1-800-333-DISH or [email protected] appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Dear Mr. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Please view the attached PDF file.
ConvergentAugust 19, 2016Revdex.comP.O.Box 1000 DuPont, WA 98327Re: Case ID: [redacted], [redacted] To Whom It May Concern,Convergent Outsourcing, Inc. is has received the additional information provided by [redacted].  With the additional information provided we believe we have located the account inquestion.The information on file was provided by Comcast. Convergent Outsourcing will request our information be removed from the credit bureaus. We have also closed the Comcast account [redacted] in our office and returned it to Comcast. We do not own the account and therefore cannot guarantee resolution.We will forward a copy of this information to Comcast along with our response. To ensure this matter is resolved we suggest [redacted] contact Comcast directly.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has received Ms. [redacted]'s additional information. We are sorry to hear that Ms. [redacted] has had difficulty finding resolution in this matter. We do not own the account and therefore we cannot guarantee resolution. In an effort to assist Ms. [redacted] in this matter, we have forwarded the additional information our office has received from the Revdex.com to our client for further review. Convergent Outsourcing has closed this account in our office and returned it to our client. Respectfully,Sarah K[redacted]

Re: Case #: [redacted], [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. is attempting to investigate this complaint. With the information provided I was unable to locate any information in our system. We are unable to locate an account in our system with the name of [redacted]...

[redacted]. I also attempted to locate information with the address listed in the complaint and did not find any matching information. The phone number provided in this complaint of [redacted] also did not locate any information in our system. In this complaint, [redacted] states that they keep receiving mail and would like it to stop. To fulfill this request we need additional information. Is [redacted] receiving the mail to the address listed in the complaint? Please provide the Convergent account number, client account number or the full social security number so we may locate the information. I have placed the number in this complaint of [redacted] to our "do not call list' to ensure we do not call this number. We appreciate the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because:Unable to verify debt 
Sincerely,
[redacted]

June 01, 2016Revdex.comP .0. Box 1000DuPont, WA 98327
Re: [redacted]Complaint ID # [redacted]Convergent Outsourcing account#: [redacted]Sprint account #: [redacted]To Whom It May Concern,Convergent Outsourcing has received Mr. [redacted]'s fraud dispute. Sprint placed this account in...

ouroffice 01/26/2016 to collect a balance on their behalf.On 4/14/2016, we received an email from Mr. [redacted] stating that he had not had an account withSprint for 5 years. Mr. [redacted] included in his email that his former does and believes we are lookingfor her. Mr. [redacted] requested that we cease communication. The account was then placed in a ceasecommunication status.We are sorry to hear that Mr. [redacted] may have been a victim of fraud. In response to receiving thisinformation, we have attached a fraud packet in an effort to help Mr. [redacted] find resolution.The account will remain in a cease communication status. The credit bureaus will be updatedaccordingly. Please have Mr. [redacted] fill out the information requested in the fraud packet as well asgather any information required, and provide them to Sprint's fraud management. The packet hasinstructions Mr. [redacted] can follow to help resolve this matter.We appredate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they do as they say and remove the collection.Sincerely, [redacted]

January 18, 2017Revdex.comP.O. Box 1000 DuPont, WA 98327Re: Complaint ID #: [redacted]Convergent Outsourcing account #: [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted] complaint. [redacted] placed this...

account in our office on 02/18/2015, to collect a balance of $332.86 on their behalf.There has been no payment made to Convergent Outsourcing or to [redacted] for this account since it was placed here on 02118/2015.On 01/13/2017,we received notification that [redacted] disputed this account with the credit bureaus. The account was placed into a dispute status, collection efforts were suspended.In response to receiving [redacted]'s complaint, we have closed the account in our office and returned it to our client, [redacted].We will request our information for this account be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If Ms. Allen has any further inquiries, please have her contact [redacted] directly.We appreciate the opportunity to respond.

Dear Mr. [redacted]:   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

Complaint: [redacted]I am rejecting this response because: I do not believe that the account has been closed and I believe that they can guarantee that matter does not happen again seeing how I am just one of the many hundreds who have been outraged by this false or should I say scam attempt to collect a sum on poor unknowing people is ridiculous and I believe with all the complaints that have been made their should be some type of punishment towards scam companies like this. I believe the Revdex.com should make note of all of these complaints and either punish them to the point that they will no longer run these scams or shut them down. But we as consumers of a product that was never purchased to be harassed and belittled into paying a scam company is ridiculous and honestly I do not feel safe knowing that the Revdex.com has not tried to shut them down yet! I want a written letter that the account is closed and not sent back to the original culprits in which during my research have noticed that this original collection agency [redacted] has been thought to be the true owners of this supposed Convergent Outsourcing so if this is true then this vicious cycle will not stop but only lay dormant for a few and then pop back off. Revdex.com please take action against scam companies like these.

Hi ,
This is my rebuttal . I think they are lying. They hung up the phone after I gave my social security number. I have some identity coverage from  U.S. OPM . If something ever comes up, Revdex.com has my record of  this and  the government program will assist me clearing my name in the event of something sneaky going on.
[redacted]

Convergent Outsourcing, Inc. has received Mr. [redacted] fraud dispute. Entergy placed this account inour office 08/06/2007, to collect a balance of $333.46 on their behalf.On 04/04/ 2016, Mr. [redacted] spoke with someone in our office and advised us that this account wasfraudulent.
We are sorry Mr....

[redacted] may be a victim of fraud. In response to this communication we have closedthe account in our office and returned it to our client, Entergy. We have not reported the above referencedaccount to the credit bureaus. We do not own the account and therefore cannot guarantee resolution. IfMr. [redacted] has any further inquiries or to file a fraud claim please have him contact Entergy at 1-800-ENTERGY.
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Complaint: [redacted]I am rejecting this response because: I will be awaiting documentation on said account to view attempts at contact, full itemization of the debt, contract giving rise to the debt, breakdown of the total principle and several other items. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Convergent Outsourcing, Inc. is attempting to investigate this complaint. Due to the vast number of accounts, I am  unable to identify an account  for Ms. [redacted] with the information provided. In the complaint, Ms. [redacted] states she receives calls every day from Convergent Outsourcing. We are...

asking Ms. [redacted] to please provide the phone number that she is receiving the phone calls to, so we may further investigate this matter.We appreciate the opportunity to respond.