Convergent Outsourcing Inc

On 03/14/2017, PayPal placed this Comenity Capital Bank account in our office to collect abalance of $167.88 on their behalf. This was the only notification we received that this accountwas being disputed.Convergent Outsourcing has closed this account in our office and returned it to our...

client,PayPal. We have not reported our information for this account to the credit bureaus. We willforward a copy of the communication received through the Revdex.com and ourresponse to our client. If Mr. [redacted] has any further inquiries please have him contact PayPaldirectly as Convergent Outsourcing is no longer handling this account.We appreciate the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because:This Company is Not Being Truthful They Have Not Mailed Me anything  I Have Yet to recieve The Fraud affidavit  I also contacted sprint and was told to contact they no longer have my account  This account must be deleted within  5 days    
Sincerely,
[redacted]

Convergent Outsourcing has received Ms. [redacted]'s request for validation. Sprint placed thisaccount in our office on 11/07 /2013, with a last name of [redacted], to collect a balance of $1308.84 ontheir behalf.Convergent Outsourcing has not received a request for validation on behalf of this account,...

prior tothis communication received from your office.In response to Ms. [redacted]'s request, attached is a copy of the statements obtained from Sprintvalidating the balance owed. This account has been placed in a disputed status and collection activityhas been suspended. The disputed status of the account has been reported to the credit bureausaccordingly.We appreciate the opportunity to respond

Convergent Outsourcing, Inc. has received [redacted] dispute. [redacted] placed this account in our office on 06/17/2016 to collect a balance of $134.47 ontheir behalf.On 06/29/16, [redacted] spoke with an agent in our office and advised that she disputed owing a balance. The account was placed...

in a disputed status and the collection activity was suspended. On 07/01/2016, we received [redacted]'s written letter of dispute requesting an itemized bill.Convergent Outsourcing notified [redacted] of [redacted]'s dispute and requested documentation of the balance owed, on [redacted]'s behalf. On 07/20/2016,we received the information requested from our client and mailed the information to [redacted].To date Convergent Outsourcing has not received a payment on behalf of this account or documentation that the modem had been returned.We are sorry to hear that [redacted] is having difficulty  finding resolution in this matter. Convergent Outsourcing is no longer handling accounts on behalf of [redacted]. Convergent Outsourcing can confirm that we have not reported this account to the credit bureaus. If [redacted] has any further inquiries regarding this matter, please have her contact [redacted] Directly.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s fraud dispute. Our client placed thisaccount in our office on 10/10/2016, to collect a balance of $395.53 on their behalf. Thiscommunication from your office is the first notification we have received on behalf of...

this account;notifying us that Ms. [redacted] disputes the account as fraud.In response to this communication, we have closed this account in our office as a dispute andreturned it to our client. We have not reported our information for the above mentioned account to thecredit bureaus. Ms. [redacted]'s may file a fraud dispute with Stoneberry directly at 1-800-704-5480. Convergent Outsourcing is no longer handling this matter.

Dear MS. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded documents for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Convergent Outsourcing, Inc. has received [redacted] complaint. On 05/16/2016, [redacted] placed this account with [redacted] in our office to collect a balance of $349.04, on their behalf.On 05/23/2016, a validation notice was mailed to [redacted]. This notice included an offer to...

settle this account with Convergent Outsourcing, Inc. for $174.52.On 08/04/2016, [redacted] phoned our office and paid the $174.52 settlement. This account was closed in our office on 08/04/2016 as a settlement.In [redacted] complaint she stated that she phoned Convergent Outsourcing, Inc. on 09/30/2016 and on 10/04/2016, and that the agents were rude. During our investigation we reviewed the call recordings for this account. We are unable to substantiate [redacted] claims that our agents acted rude or unprofessional. In addition we do not show [redacted] contacted our office on 09/30/2016 on behalf of this account.Convergent Outsourcing, Inc. has sent two receipts, to the email address, [redacted] provided to us by [redacted]e.  We have attached a copy of the receipt for [redacted]'s records.The account has been closed in our office and returned to our client. [redacted] has been notified that this account has been settled with Convergent Outsourcing, Inc.We will forward a copy of this communication and our response to our client. If [redacted] has any further inquiries she may contact [redacted]directly.We appreciate the opportunity to respond.

Re: Case ID#:[redacted] Convergent Outsourcing account#: R-[redacted] PayPal, Inc. account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated received Mr. [redacted]'s dispute. We responded to a similar complaint Mr. [redacted] made to the...

Consumer Financial Protection Bureau on 04/07/2016. Our response remains the same. I have attached the response to the Consumer Financial Protection bureau for Mr. [redacted]'s for reference. We appreciate the opportunity to respond.
 
Consumer Financial Protection Bureau Re: Case#: [redacted],[redacted] Convergent Outsourcing account#: R[redacted] PayPal, Inc. account#:[redacted] Dear Mr.[redacted], Convergent Outsourcing, Inc. has Investigated your complaint. On 03101/2016 PayPal, Inc. placed this account in our office to collect a balance on their behalf. On 0410612016, we received an email from you disputing that you owe a balance. The account was placed in a disputed status and the collection activity had been suspended. In response to your complaint, the account has been closed in our office and returned to our client, PayPal, Inc. We will forward a copy of this complaint and our response to our client. We do not own the account and therefore cannot guarantee resolution. If you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number above. We appreciate the opportunity to respond.

To Whom It May Concern,
Convergent Outsourcing has received the additional information provided and from Ms. [redacted] Sprintplaced this account in our office on 03/21/2016, to collect a balance of$180.70 on their behalf.This is the first communication we have received on behalf of this account, stating that Ms. [redacted]disputes owing the balance.
In response to receiving this information, we have placed the account in a disputed status so this mattermay be investigated. The collection activity has been suspended We will update the credit bureauaccordingly.
We have requested documentation on Ms. [redacted]'s behalf from our client Sprint Once this documentationis received we will mail them to the address provided in this complaint. We do not own the accounttherefore we cannot guarantee resolution. We will forward a copy of this communication and ourresponse to client.
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted] Compliance Representative

Dear Mr. [redacted],Convergent Outsourcing, Inc. has received and investigated Mr. [redacted]'s complaint. [redacted]placed this account in our office 03/04/2016, to collect a balance of $267.42 on their behalf. Uponinvestigation of this complaint we were unable to substantiate Mr. [redacted]'s claim that we...

have calledten times and have spoken with him repeatedly in one day. To date on this account we have madeone outbound phone call to a number that was not in service.On 03/14/2016 we received an inbound call from Mrs. [redacted] who did advise us that she wasdisputing the balance. She stated that she had paid [redacted] and had a credit balance that shouldhave gone toward [redacted] bill. The account was placed in a disputed status and collectionactivity had been suspended. We have made no further attempts to collect on this balance.In response to this complaint, the account is in a disputed status and validation has been requestedfrom our client. We will forward a copy of this communication and our response to our client. Oncethe requested documentation has been received from our client we will forward it to Mr. [redacted] at theaddress we have on file. If Mr. [redacted] has any further inquiries please have him contact [redacted]as we are no longer attempting to collect on this balance.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Re: [redacted] Re #: [redacted] Convergent account#:[redacted] account#:[redacted] To whom this may concern, Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted] placed this account in our office 4/28/15 to collect $362.10 on their behalf. On 4/30/15 a payment was...

made to [redacted] for $289.68 leaving a residual balance of $72.42.We contacted [redacted] and found that this account was not settled, and the remaining balance is due. Convergent is a collection agency that collects on past due balances placed in our office by our clients, we do not attempt to scam consumers. In response to Mr.[redacted]'s complaint, we have closed and returned the account to our client. We have also requested our information be removed regarding the above referenced account from Mr. [redacted]'s credit report. We do not own this account, and therefore, cannot guarantee this account is resolved, we suggest contacting to [redacted] to ensure a resolution is found. Convergent is no longer handling this account. We appreciate the opportunity to respond. Respectfully,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: [redacted]
I do not have an account from [redacted] with that account number- I have a bill that shows I am paid up & current. You got the wrong guy.

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inc. hasreceived Mr. [redacted]'s complaint Upon investigation of Mr.[redacted] complaint we reviewed the phone call on 05/09/2016 at 3:22 easterntime.Mr. [redacted] called and spoke with a lead in our office. Due to the personaland private information we handle,...

it is our policy to ensure we have the correct personon the phone prior to disclosing confidential information. The lead asked Mr. [redacted] to verify the full mailingaddress or the last four of the social security number.The lead did not ask for Mr. [redacted]'s full social security number at any time. Mr. [redacted] declinedto provide the full addressthat the noticewas mailed to.When the lead advised Mr. [redacted] that she could not go further in the call without the verification Mr. [redacted] becameupset and startedusing profanity.Mr. [redacted] did request to speak with asupervisor, however when the agent attempted to advise Mr. [redacted] that she did not have a supervisor availableand could have one returnhis call, he only continuedto use profanity toward the lead. We believeour agent handledthe call professionally.In response to this complaint, we have ceased communication as requested. We have added thephone number providedin this complaintof [redacted] to our "do not call" list.We appreciate the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because:As stated before, this is a fraudulent account that was previous deleted. By not sending correspondence within 5 days of reinsertion you have violated FCRA. Furthermore, I have spoken with Sprint and they can not validate this debt. I have requested previously, as well as now with your company, A SIGNED CONTRACT OR SIGNATURE FROM MYSELF AGREEING TO TERMS AND CONDITIONS. I have never had services with sprint. Again this is a fraudulent account that has previously been deleted for not being able to validate debt (validate NOT verify with address, name etc. I need a signature as validation).
Sincerely,
[redacted]

Convergent Outsourcing Inc. has received [redacted] complaint and the request that we cease communication.Upon investigation of [redacted] complaint, we found that on 06/14/2016 [redacted] called and advise one of our agents that we had reached the wrong number for the party we were attempting to...

reach.The agent did not take the necessary steps to ensure that [redacted]'s phone number was removed. We apologize for this error and ensure the agent will be counselled on this matter.In response to this communication,we have placed the phone number of [redacted] on our "do not call" list. We apologize for the inconvenience we may have caused.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted] additional information. With information provided, we were able to locate the account in question.This account was placed in our office on 07/02/2016, by our client [redacted] in the name of [redacted]. The personal information Convergent Outsourcing has onfile was provided by [redacted] when the account was placed with our office.We are sorry to hear [redacted] may have been a victim of fraud. In response to receiving this information, we have closed the account in our office and returned it to [redacted]. We have requested our information be removed from the credit bureau. Attached is the credit deletion request to the credit bureaus for [redacted] records. We do not own the account and therefore we cannot guarantee resolution. We will forward a copy of this communication and our response to our client. If [redacted] has any further inquiries please have her contact [redacted] directly, referencing the [redacted] account number listed above.Thank you for the opportunity to respond.

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative