Convergent Outsourcing Inc

Re: Case#: [redacted] Convergent Account#:[redacted] National Collegiate Trust account#:[redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has previously investigated a similar complaint from the Consumer Financial Protection Bureau on 02/16/2016. Our response remains the same....

I have attached the response what was sent to Ms. [redacted] for reference. We appreciate the opportunity to respond.
 
Dear Ms. [redacted], Convergent Outsourcing, Inc. has investigated your complaint National Collegiate Trust placed this account in our office 12/09/2015, to collect a balance on their behalf.On 02/12/2016, we received an email from you providing proof the account was past the statute of limitations; requesting proof of debt and requesting we cease communication. The account was placed in a disputed status and collection activity had been suspended. In response to your complaint we have closed the account from our office and returned it to our client, National Collegiate Trust. We have forwarded you copy of your complaint and the proof you have provided, to our client. We have requested our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. lf you have any further Inquiries please contact National Collegiate Trust, directly as we are no longer handling the account We appreciate the opportunity to respond.

To Whom It May Concern, Convergent Outsourcing has received Ms. [redacted] request that we cease communication. We are sorry to hear Ms. [redacted] has had difficulty reaching someone in our office. In response to this request we have added the contact phone numbers listed [redacted]...

to our "do not call list". Listed below are ways to add additional phone numbers to our "do not call list'' in the even Ms. [redacted] has any additional phone numbers that she would like to include. To have phone numbers being called in error removed from our system, Convergent Outsourcing, Inc. has a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.com. We appreciate the opportunity to respond and apologize for any inconvenience we may have caused.

Dear Mrs. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. T-Mobile placed this account in our office 10/29/2015. We mailed a validation notice to the address on file that  matches the information provided in the complaint on 11/18/2015. To date this is the first communication we have received for this account indicating that Mr.[redacted] believes the account to be fraudulent.In response to receiving this information, we have closed the account in our office and returned it to our client T-Mobile. We have requested our information be removed from Mr. [redacted]'s credit bureaus. We do not own the account therefore we cannot guarantee resolution. We will forward a copy of this complaint and our response to our client.If Mr.[redacted] has any further inquiries, please have him contact T-Mobile directly as we are no longer handling this account.

Convergent Outsourcing has received Mr. [redacted]'s complaint concerning the above referencedaccount. [redacted], LLC placed this account in our office 10/14/2016, to collecta balance of $838.14.On 03/29/2017 Mr. [redacted], settled the account in our office, for the amount of $460.98....

On04/03/2017, Mr. [redacted] contacted our office to advise that a receipt had not been received. Theagent he spoke with placed an expedited request for the email to be sent. Before the close ofbusiness on 4/3/2017, the receipt was emailed to Mr. [redacted].Convergent Outsourcing would like to apologize to Mr. [redacted] for any inconvenience he mayhave experienced. Attached is a copy of the emailed receipt that was sent on 4/3/2017 for Mr.[redacted]'s convenience.Thank you for the opportunity to respond.

Please view the attached PDF file.
January 05,2017Revdex.comP.O.Box  1000 DuPont, WA 98327Re: Case ID:[redacted], [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has received your additional information and located the account in question.We appreciate Mrs.[redacted] notifying us that we have reached the incorrect party.We have removed her address so she does not continue to receive mail for the incorrect party.Upon investigation of Mrs. [redacted]'s complaint, we found that a fraud packet was mailed to her address in error.We apologize for the inconvenience this may have caused.In response to Mrs. [redacted]'s request we have ceased communication in reference to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,Convergent Outsourcing, Inc. is attempting to investigate this complaint. Convergent Outsourcing does not attempt to defraud consumers or phish for information.Due to the vast number of accounts, I am unable to identify an account for Ms. [redacted] with the information provided....

To further investigate this complaint, please provide additional information. In the complaint, Ms. [redacted] references a notice that was received from Convergent Outsourcing. We are asking Ms. [redacted] to please provide one or more of the following: Convergent Outsourcing, Inc. account number or client account number located on our letter or her full social security number.We look forward to further assisting Ms.[redacted] in this matter and appreciate the opportunity to respond.

Convergent Outsourcing Inc. has received Mr. [redacted]'s dispute. Comcast placed this account inour office on 12/05/2013, to collect a balance on their behalf.We were first notified by the credit bureaus of Mr. [redacted]'s dispute on 1/12/2017. The accountwas then placed in a disputed status and the...

collection activity was suspended. On 1/13/2017,we mailed Mr. [redacted] a letter requesting additional information to assist him with his dispute.On 01/19/2017, Mr. [redacted] contacted our office to provide the date he had paid the account.The account remained in a disputed status.In response to receiving this communication from your office, we have closed and returned theaccount to our client, Comcast. We will request our information for the above referenced accountto be removed from the credit bureaus. We will forward a copy of the communication receivedfrom your office and our response to our client. If Mr. [redacted] has any further inquiries, pleasehave him contact Comcast directly, as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

To Whom It May Concern, Convergent Outsourcing has investigated Ms. [redacted] complaint. Upon investigation of Ms. [redacted] complaint, the calls on 01/13/2017 were reviewed. We agree the agent Ms. [redacted] initially spoke with did not handle the call in a professional manner. We take complaints...

very seriously and thank her for bringing this matter to our attention. This matter will be addressed. Convergent Outsourcing has ceased communication as requested by Ms. [redacted] in this communication to the Revdex.com. We sincerely apologize for any inconvenience and appreciate Ms. [redacted] contacting our office in regards to this matter. Respectfully,

Convergent Outsourcing, Inc. has investigated this complaint.T-Mobile placed an account in our office on05/31/2013,to collect a balance of $333.11 their behalf. We are sorry to hear Mr.[redacted] has had difficulty reaching someone in our office. Convergent Outsourcing only collects on balance placed in...

our office by our clients,we do not buy debts.When we  receive accounts in  our  office, we  attempt  to  verify  that  they  have not  been included  in a bankruptcy. No information was found for this account. On 1/14/2014,Mr. [redacted] spoke with an agent in our office and advised this had been included in a chapter  13 bankruptcy. On 02/02/2014, we requested our information be removed from the credit bureaus.To date this account still does not reflect that it was included in a bankruptcy.  However, we have closed this account in our system.We will forward a copy of this complaint and or response to our client. If Mr. [redacted] has any further questions or information regarding this account please have him contact T-Mobile directly,as we are no longer handling the account.

Complaint: [redacted]
I am rejecting this response because: Convergent still hasn't provided me with a contract or any documentation bearing my signature. Supplying a doctored Sprint bill is in no way any form of verification or validation of a debt. Once again if Convergent is unable to provide me with valid proof and not a doctored sprint bill bearing phone numbers I was never associated with. I'd like to have this account removed from my credit report immediately! 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I find the company to be telling you a lie I have three children and they have reached out to them all numerous times if I need to print out my phone list I will and as for sprint I have yet to receive my final bill I have no idea how and where these charges have come from however I will accept this response.
Sincerely,
[redacted]

To Whom it May Concern,Convergent Outsourcing has received [redacted] fraud dispute. We are sorry to hear that [redacted] may have been a victim of fraud.[redacted] placed this account in our office on 07/07/2016, to collect a balance of $613.95 on their behalf. We have mailed a validation notice...

to [redacted] at the same address provided by [redacted].We were able to verify through [redacted]'s iCare Support that a fraud claim has not previously been filed with them. ·In response to receiving this information,Convergent Outsourcing has mailed a fraud packet to the address [redacted] has provided in this communication. Please have [redacted] fill out and gather the requested information. Once completed [redacted] may return the fraud packet to [redacted]'s fraud management team located in the directions. We have updated the credit bureaus accordingly.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. We  appreciate him notifying us that we have reached the wrong party. We have removed his address from this file so he will no longer receive mail for the incorrect person.We apologize for any inconvenience we may have...

caused.

Complaint: [redacted]I am rejecting this response because:I believe I spoke to [redacted] and also I cannot give out my personal info according to the Revdex.com so sprint is the one that made me aware of this account and the people at this company is very rude they were also contacted by sprint and they still haven't resolved the problem.

Please view the attached PDF file.
To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted] communication. [redacted] placed this account in our office 09/06/2016, to collect a balance on their behalf.On 10/24/2016, [redacted] spoke with an agent in our...

office and advised that she disputed the account as fraud. The agent placed the account in a disputed status and collection activity was suspended.In response to [redacted] communication, we have not ·reported the above mentioned account to the credit bureaus. Convergent Outsourcing has closed this account in our office and returned it to our client. We do not own the account and therefore cannot guarantee resolution. We will forward a copy of this communication and our response to our client. If [redacted] has any further inquiries please have her contact [redacted] directly.We appreciate the opportunity to respond.

To Whom It May Concern, Convergent Outsourcing, Inc. has received Ms. [redacted] dispute and request that we no longer contact her. Comcast placed two separate accounts in our office for Ms. [redacted] to collect on their behalf. The account number Ms. [redacted] provided in her dispute to your office...

of[redacted] was placed with Convergent Outsourcing on 05/27/2015, with a balance of $279.82 for the Comcast account [redacted]. On 05/13/2016, Ms. [redacted] contacted our office in regards to a validation notice she received, which included a settlement amount offered at $139.91. Ms. [redacted] scheduled two payments to settle the account [redacted] for a total of $139.91. The first payment was made on 5/13/2016 for $69.96 with her Visa. The second payment Ms. [redacted] scheduled for 5/20/2016 for $69.95 with her Visa. On 05/16/2016, Ms. [redacted] contacted our office and requested the final payment be made on that day for $69.95 with her Visa. On 08/15/2016, we sent Ms. [redacted] a letter confirming that the account was settled in full. The second account for Comcast of [redacted] was placed with our office on 01/10/2017, to collect a balance of $183.46.
On 1/18/2017, Ms. [redacted] notified our office that she disputed the account [redacted] as paid. The account was placed in a disputed status and collection activity was suspended. In response to receiving the Ms. [redacted] request through the Revdex.com that Convergent no longer contact her; we have ceased communication and closed account [redacted] in our office. This account has been returned to our client, Comcast. I have attached the validation notices mailed to Ms. [redacted] for both of the Comcast accounts and the settled in full receipt for you're the Comcast account [redacted] for your reference. If Ms. [redacted] has any further inquiries, please have her contact Comcast directly. We appreciate the opportunity to respond. Respectfully, [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]