Convergent Outsourcing Inc

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Convergent Outsourcing has received [redacted] complaint. [redacted] placed this account in our office on 05/09/16, to collect a balance of $1141.37 on their behalf. Convergent Outsourcing has mailed three notices to the address we have file.To date this is the first communication we have received on...

behalf of this account requesting validation of the balance.In response to this communication, the account has been placed in a disputed status and the collection activity has been suspended. We will update the credit bureaus accordingly. I have attached statement copies for [redacted] reference. Convergent Outsourcing believes that it is licensed and or bonded appropriately.We appreciate the opportunity to respond.

Complaint: [redacted]I am rejecting this response because:I am unable to make contact with [redacted] without a phone number.
 Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:I believe I spoke to [redacted] and also I cannot give out my personal info according to the Revdex.com so sprint is the one that made me aware of this account and the people at this company is very rude they were also contacted by sprint and they still haven't resolved the problem.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint T-Mobile placed this account in ouroffrce on 11/01/2016, to collect a balance on their behalf.On 12/29/2016, we received Ms. [redacted]'s dispute and request for proof of the balance owed. Theaccount was placed into a...

dispute status, collection efforts were suspended; so this information couldbe requested from T -Mobile on Ms. [redacted]'s behalf.On 01/10/2017 we received the documentation requested from T-Mobile, and mailed the informationto Ms. [redacted]. I have attached a copy of the statement mailed on 01/10/2017, for your reference.In response to receiving Ms. [redacted]'s complaint, we have closed the account in our office and returnedit to our client, T-Mobile. We requested our information for this account be removed from the creditbureaus on 1/21/2017. We do not own the account and therefore cannot guarantee resolution. If Ms.[redacted] has any further inquiries, please have her contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Lead Compliance Representative**Attachments redacted by Revdex.com staff**

Convergent Outsourcing has received Mr. [redacted]'s complaint concerning the above referencedaccount. [redacted], LLC placed this account in our office 10/14/2016, to collecta balance of $838.14.On 03/29/2017 Mr. [redacted], settled the account in our office, for the amount of $460.98....

On04/03/2017, Mr. [redacted] contacted our office to advise that a receipt had not been received. Theagent he spoke with placed an expedited request for the email to be sent. Before the close ofbusiness on 4/3/2017, the receipt was emailed to Mr. [redacted].Convergent Outsourcing would like to apologize to Mr. [redacted] for any inconvenience he mayhave experienced. Attached is a copy of the emailed receipt that was sent on 4/3/2017 for Mr.[redacted]'s convenience.Thank you for the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I find the company to be telling you a lie I have three children and they have reached out to them all numerous times if I need to print out my phone list I will and as for sprint I have yet to receive my final bill I have no idea how and where these charges have come from however I will accept this response.
Sincerely,
[redacted]

To Whom it May Concern,Convergent Outsourcing has received [redacted] fraud dispute. We are sorry to hear that [redacted] may have been a victim of fraud.[redacted] placed this account in our office on 07/07/2016, to collect a balance of $613.95 on their behalf. We have mailed a validation notice...

to [redacted] at the same address provided by [redacted].We were able to verify through [redacted]'s iCare Support that a fraud claim has not previously been filed with them. ·In response to receiving this information,Convergent Outsourcing has mailed a fraud packet to the address [redacted] has provided in this communication. Please have [redacted] fill out and gather the requested information. Once completed [redacted] may return the fraud packet to [redacted]'s fraud management team located in the directions. We have updated the credit bureaus accordingly.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has received [redacted] dispute. [redacted] placed this account in our office on 11/10/2016, to collect a balance of $156.93 on their behalf. To date this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes...

owing a balance.On 11/1412016, the account was closed in our office and returned to [redacted] per their request. We have not reported the above referenced account to the credit bureaus. If [redacted] has any furtherinquiries regarding this matter, please have him contact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mr. [redacted]'s complaint. T-Mobile placed this accountin our office on 01/26/2015, to collect a balance on their behalf.On 02/27/2017, we were notified by Mr. [redacted] that he disputed this account. The dispute wasnoted on the...

account and collection efforts were suspended so the matter could be looked into.In response to receiving Mr. [redacted]'s complaint, we have closed the account in our office andreturned it to our client, T-Mobile. We will request our information for this account be removed fromthe credit bureaus. We do not own the account and therefore cannot guarantee resolution. If Mr.[redacted] has any further inquiries, please have him contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Mattie G[redacted]Compliance Representative

Please view the attached PDF file.
To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted] communication. [redacted] placed this account in our office 09/06/2016, to collect a balance on their behalf.On 10/24/2016, [redacted] spoke with an agent in our...

office and advised that she disputed the account as fraud. The agent placed the account in a disputed status and collection activity was suspended.In response to [redacted] communication, we have not ·reported the above mentioned account to the credit bureaus. Convergent Outsourcing has closed this account in our office and returned it to our client. We do not own the account and therefore cannot guarantee resolution. We will forward a copy of this communication and our response to our client. If [redacted] has any further inquiries please have her contact [redacted] directly.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent  Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. PayPal, Inc. placed this account in our office 04/17/2015, to collect a balance on their behalf. Convergent Outsourcing only collects on balances placed in our office by our clients.To date this is the...

first communication we have received on this account from Mr. [redacted], indicating that he believed the balance to be fraudulent.In response to Mr. [redacted]'s complaint, we have closed the account from our office and returned it to our client. We do not own the account therefore we cannot guarantee resolution. If Mr. [redacted] has any further inquiries please have him contact PayPal's customer support,at 1-877-380-6578 referencing the client account number listed above.We appreciate the opportunity to respond.

Dear Mrs. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Please view the attached PDF file.
January 05,2017Revdex.comP.O.Box  1000 DuPont, WA 98327Re: Case ID:[redacted], [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has received your additional information and located the account in question.We appreciate Mrs.[redacted] notifying us that we have reached the incorrect party.We have removed her address so she does not continue to receive mail for the incorrect party.Upon investigation of Mrs. [redacted]'s complaint, we found that a fraud packet was mailed to her address in error.We apologize for the inconvenience this may have caused.In response to Mrs. [redacted]'s request we have ceased communication in reference to this matter

To Whom It May Concern, Convergent Outsourcing has investigated Ms. [redacted] complaint. Upon investigation of Ms. [redacted] complaint, the calls on 01/13/2017 were reviewed. We agree the agent Ms. [redacted] initially spoke with did not handle the call in a professional manner. We take complaints...

very seriously and thank her for bringing this matter to our attention. This matter will be addressed. Convergent Outsourcing has ceased communication as requested by Ms. [redacted] in this communication to the Revdex.com. We sincerely apologize for any inconvenience and appreciate Ms. [redacted] contacting our office in regards to this matter. Respectfully,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Convergent Outsourcing Inc. has received Mr. [redacted]'s dispute. Comcast placed this account inour office on 12/05/2013, to collect a balance on their behalf.We were first notified by the credit bureaus of Mr. [redacted]'s dispute on 1/12/2017. The accountwas then placed in a disputed status and the...

collection activity was suspended. On 1/13/2017,we mailed Mr. [redacted] a letter requesting additional information to assist him with his dispute.On 01/19/2017, Mr. [redacted] contacted our office to provide the date he had paid the account.The account remained in a disputed status.In response to receiving this communication from your office, we have closed and returned theaccount to our client, Comcast. We will request our information for the above referenced accountto be removed from the credit bureaus. We will forward a copy of the communication receivedfrom your office and our response to our client. If Mr. [redacted] has any further inquiries, pleasehave him contact Comcast directly, as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

To Whom It May Concern,Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. T-Mobile placed this account in our office 10/29/2015. We mailed a validation notice to the address on file that  matches the information provided in the complaint on 11/18/2015. To date this is the first communication we have received for this account indicating that Mr.[redacted] believes the account to be fraudulent.In response to receiving this information, we have closed the account in our office and returned it to our client T-Mobile. We have requested our information be removed from Mr. [redacted]'s credit bureaus. We do not own the account therefore we cannot guarantee resolution. We will forward a copy of this complaint and our response to our client.If Mr.[redacted] has any further inquiries, please have him contact T-Mobile directly as we are no longer handling this account.

To Whom It May Concern, Convergent Outsourcing, Inc. has received Ms. [redacted] dispute and request that we no longer contact her. Comcast placed two separate accounts in our office for Ms. [redacted] to collect on their behalf. The account number Ms. [redacted] provided in her dispute to your office...

of[redacted] was placed with Convergent Outsourcing on 05/27/2015, with a balance of $279.82 for the Comcast account [redacted]. On 05/13/2016, Ms. [redacted] contacted our office in regards to a validation notice she received, which included a settlement amount offered at $139.91. Ms. [redacted] scheduled two payments to settle the account [redacted] for a total of $139.91. The first payment was made on 5/13/2016 for $69.96 with her Visa. The second payment Ms. [redacted] scheduled for 5/20/2016 for $69.95 with her Visa. On 05/16/2016, Ms. [redacted] contacted our office and requested the final payment be made on that day for $69.95 with her Visa. On 08/15/2016, we sent Ms. [redacted] a letter confirming that the account was settled in full. The second account for Comcast of [redacted] was placed with our office on 01/10/2017, to collect a balance of $183.46.
On 1/18/2017, Ms. [redacted] notified our office that she disputed the account [redacted] as paid. The account was placed in a disputed status and collection activity was suspended. In response to receiving the Ms. [redacted] request through the Revdex.com that Convergent no longer contact her; we have ceased communication and closed account [redacted] in our office. This account has been returned to our client, Comcast. I have attached the validation notices mailed to Ms. [redacted] for both of the Comcast accounts and the settled in full receipt for you're the Comcast account [redacted] for your reference. If Ms. [redacted] has any further inquiries, please have her contact Comcast directly. We appreciate the opportunity to respond. Respectfully, [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]