Convergent Outsourcing Inc

To whom it may concern,Convergent Outsourcing, Inc. is attempting to investigate this complaint. Convergent Outsourcing does not attempt to defraud consumers or phish for information.Due to the vast number of accounts, I am unable to identify an account for Ms. [redacted] with the information provided....

To further investigate this complaint, please provide additional information. In the complaint, Ms. [redacted] references a notice that was received from Convergent Outsourcing. We are asking Ms. [redacted] to please provide one or more of the following: Convergent Outsourcing, Inc. account number or client account number located on our letter or her full social security number.We look forward to further assisting Ms.[redacted] in this matter and appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. We  appreciate him notifying us that we have reached the wrong party. We have removed his address from this file so he will no longer receive mail for the incorrect person.We apologize for any inconvenience we may have...

caused.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Convergent still hasn't provided me with a contract or any documentation bearing my signature. Supplying a doctored Sprint bill is in no way any form of verification or validation of a debt. Once again if Convergent is unable to provide me with valid proof and not a doctored sprint bill bearing phone numbers I was never associated with. I'd like to have this account removed from my credit report immediately! 
Sincerely,
[redacted]

Convergent Outsourcing, Inc. has investigated this complaint.T-Mobile placed an account in our office on05/31/2013,to collect a balance of $333.11 their behalf. We are sorry to hear Mr.[redacted] has had difficulty reaching someone in our office. Convergent Outsourcing only collects on balance placed in...

our office by our clients,we do not buy debts.When we  receive accounts in  our  office, we  attempt  to  verify  that  they  have not  been included  in a bankruptcy. No information was found for this account. On 1/14/2014,Mr. [redacted] spoke with an agent in our office and advised this had been included in a chapter  13 bankruptcy. On 02/02/2014, we requested our information be removed from the credit bureaus.To date this account still does not reflect that it was included in a bankruptcy.  However, we have closed this account in our system.We will forward a copy of this complaint and or response to our client. If Mr. [redacted] has any further questions or information regarding this account please have him contact T-Mobile directly,as we are no longer handling the account.

Convergent Outsourcing, Inc. has received Ms. [redacted]'s additional information. In regards to Ms.[redacted]'s concerns, we would like to state that Convergent Outsourcing does not send notices to everyaddress matching the name [redacted].Ms. [redacted] received information to her address because we received updated information throughthe credit bureaus identifying that this was a match for the person we were attempting to reach.Ms. [redacted] has asked; what processes do we have in place to identify if we have sent the notice tothe correct party. There are several factors that are used to Identify and match the correct person tothe accounts in our office, from name match, social security number match, date of birth match, etc.Also included within the notice received by Ms. [redacted], are federal law requirements that speakdirectly to the consumer's right to dispute the account information should she not agree with or needfurther account validation regarding the information provided within the letter.Convergent Outsourcing has apologized for the error and we appreciate Ms. [redacted] contacting ouroffice to advise that we mailed information to the wrong party.These types of concerns are taken very seriously and we work fervently to ensure our data isaccurate as possible. We cannot guarantee perfection; however, improvement is a consistentstandard in ensuring efficient customer service.We hope that our answers have satisfied Ms. [redacted]'s concerns.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Complaint: [redacted]I am rejecting this response because:
 
 
"The phone number provided in this complaint of [redacted] did not locate any information in our system. Is this the phone number Mr. [redacted] is receiving calls to?"
Either that number or my toll free number : [redacted]
"In this complaint, Mr. [redacted] states that he keeps receiving calls from Convergent Outsourcing. There was reference to a phone number that is calling him in this complaint of 661-873-0373. While attempting to investigate this matter we called 661-873-0373 and received a personal voice mail. This number is not affiliated with Convergent Outsourcing. "
That call was from February. Yesterday(6/29) I received a call from 559 515-8344 and today(6/30) one from 661 380-4172, both times the recorded message was :
"This message is from convergent outsourcing, a debt collector. Please return our call at 855 343-7890"
 
Sincerely,[redacted]

Dear Mrs. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. DirecTV placed this account in our office 11/03/15 to collect$295.00  on their behalf.   To date this is the first communication we have received from Mr. [redacted], informing us that he is disputing the balance.In...

response to this complaint, we have closed the account from our office and returned it to our client. We have requested our information for the above referenced account to be removed from the credit bureaus. We do not own the account therefore cannot guarantee resolution. If there are any further inquiries, please have Mr. [redacted] contact DirecTV to ensure this matter is resolved.Convergent is no longer handling this account.We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]             I want to thank you folks for your timely response to this.  I will follow up and contact Direct TV as I do not Have Direct TV.  Thanks again.

Convergent Outsourcing, Inc.has Investigated your complaint.PayPal, llc. placed this account in our office to collect a balance on their behalf [redacted].On 03/01/2016, we received an email from notifying us of your dispute. On [redacted], the account was closed in our office and returned to our...

c6entIn response to your complaint, the account is closed In our office and has been returned it to our client We have not reported this account to the credit bureaus. We do not own the account the re we cannot make any guarantee. We will forward a copy of this complaint and our response to our client. If you have any additional inquiries you may contact PayPal's customer support at [redacted], and reference the client account number above.We appreciate the opportunity to respond.

Re: Case #: [redacted], [redacted] Convergent Outsourcing account#: R-[redacted] PayPal, Inc. account#:[redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. PayPal, Inc. placed this account in our office 01/25/2016, to collect a balance on...

their behalf. On 02109/2016, Ms. [redacted] spoke with an agent in our office and requested her phone number be added to our "do not call list" and advised that she did not believe the account to be hers. I found that the agent failed to add Ms. [redacted]'s number to our "do not call list'' and take the necessary steps to place the account in a fraud status. We will ensure the agent will be counselled on this matter In response to Ms. [redacted]'s complaint, we have added her phone number of 909-282-9680 to our 'do not call list'. We have closed the account from our office and returned it to our client, PayPal, Inc. We have not reported the above referenced account to the credit bureaus. We do not own the account therefore we cannot guarantee resolution. If Ms. [redacted] has any further inquiries please have her contact PayPal's customer support, at 1-877-380-6578 referencing the client account number listed above. We appreciate the opportunity to respond.

Complaint: [redacted]I am rejecting this response because: Please provide me with Mr. [redacted] contact information as noted in your response so that I can follow up with confirmation.

June 08, 2016Revdex.comP.O. Box 1000DuPont, WA 98327Re: Complaint ID #: [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. is attempting to investigate this complaint. With the informationprovided I was unable to locate an account in our system.I was unable to...

locate an account in our system with the name of [redacted].I also attempted to locate information with the address listed in the complaint and did not find anymatching information.The phone number provided in this complaint of [redacted] also did not locate any information inour system.In this complaint, Mr. [redacted] states that he keeps receiving calls from Convergent Outsourcing.To further investigate this matter we need additional information. Please have Mr. [redacted] providethe telephone number the calls are being received at.I have placed the number in this complaint of [redacted] our "do not call list' to ensure we donot call this number. To have phone numbers being called removed from our system, ConvergentOutsourcing, Inc. has a Do Not Call Line at 1-855-728-9701 or on our website atwww.convergentusa.com.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Dear Mrs. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me  as long as the account is removed IMMEDIATELY! and does not reappear on my consumer report. 
Sincerely,
[redacted]

Convergent  Outsourcing, Inc. is attempting to investigate this complaint. With the information provided, I was unable to locate an account in our system.I was unable to locate an account with the name [redacted] listed in the amount of $149.00.I also attempted to locate information with...

the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of [redacted], also did not locate any information in our system.In this complaint, [redacted] is requesting a statement from Convergent Outsourcing. To locate the account [redacted]'s request is for we need additional information. Please provide one or more of the following: Convergent Outsourcing account number, who is the creditor, what is the client account number or the full social security number.We appreciate the opportunity to respond and look forward assisting [redacted] with resolution.

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. To date this is the firstcommunication we have received from Mr. [redacted].
Upon investigating Mr. [redacted]'s complaint, I found that we were attempting to reach a differentparty.
In response to Mr....

[redacted]'s complaint, we have placed his telephone number [redacted] onour "Do Not Call list.
We apologize for any inconvenience we may have caused.We appreciate the opportunity to respond.
Respectfully,
Mattie G[redacted]