Convergent Outsourcing Inc

Convergent Outsourcing, Inc. has received [redacted] fraud dispute.[redacted] placed this account in our office to collect a balance of $4996.94 on their behalf 07/24/2016. We are sorry to hear [redacted] has had difficulty reaching someone in our office.To date, this is the first communication we...

have received on behalf of this account, notifying us that [redacted] believes the account to be fraudulent.We are sorry to hear [redacted] has been a victim of fraud. In response to receiving this information, we have closed the account in our office and returned the account to our client, [redacted]. We will request our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. In an effort to assist [redacted] with resolution, she may email a copy of her police report and fraud affidavit to [redacted]; please have her place her first and last name in the subject line. Any documentation pertaining to fraud from [redacted] will be sent to our client on her behalf, or she may contact [redacted] directly, to ensure resolution is found.We appreciate the opportunity to respond.

Dear [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

.
Convergent Outsourcing, Inc. has received the additional information provided by Mr. [redacted]. The new telephone number Mr. [redacted] has provided also did not locate any account in our system.Mr. [redacted] states that on 6/29/2016, he received a call from us at a number of 559-515-8344. Upon investigating this complaint, the telephone number was called and was not a number that was able to reach any party.On 06/30/2016, Mr. [redacted] states that he received a call from 661-380-4172. When calling this number we reached a Locksmith company.I provided the telephone numbers listed in this complaint to our telephony administer,who confirmed these are not phone numbers that are owned by Convergent Outsourcing nor have they been prior.The number in the message Mr. [redacted] is receiving is a call  back number for Convergent Outsourcing and we would like to assist Mr. [redacted] in finding resolution. ft is possible that calls are being forwarded from a different phone number entirely to one of Mr. [redacted]'s lines; however with the information provided we are unable to determine the cause at this time.If Mr. [redacted] receives any additional calls please have him track the dates of the calls, the time the calls were received, the phone number that appeared on the caller identification, and send them to me directly at [redacted]@convergentusa.com so I can have this matter investigated further.We apologize for any inconvenience Mr. [redacted] may be experiencing in this matter and hope to find a resolution.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Mrs. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  I have paid the debt to Sprint through Convergent when Convergent first bought the debt from the previous creditor Pinnacle. It's not my fault that Sprint, Convergent and Pinnacle cant keep their records kept up to date. The Minnesota Attorney General told me to simply contact Convergent to have them remove it from my credit report. I can't believe this is happening. Attached please find the letter from Convergent that the debt is paid in full to Sprint. I had only one account with them. WHAT ELSE DO I HAVE TO DO. SPRINT HAS BEEN PAID.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please be advised, should Convergent Outsourcing contact me about an unpaid debt that I do not know, I will go to the police with names and dates and file an official report.
Sincerely,
[redacted]

Please view the attached PDF file.
To Whom It May Concern,Convergent Outsourcing has received [redacted] complaint. [redacted] placed this account in our office on 03/21/16,to collect a balance of $1445.12 on their behalf. Convergent Outsourcing has mailed three notices to the address we have...

file.Convergent Outsourcing does not believe It has violated any laws. Attached is the first validation notice Convergent Outsourcing mailed to [redacted],at the address provided by [redacted] This noticeinduded [redacted] right to dispute the balance.In response to [redacted] communication, the account has been placed in a disputed status and the collection activity has been suspended. We will update the credit bureaus accordingly. I have attached statement copies provided by [redacted], for [redacted] reference.We appreciate the opportunity to respond.

Re: [redacted] Case #: [redacted] Convergent account#:R-[redacted] T-Mobile account#:[redacted] To Whom it May Concern, Convergent Outsourcing, Inc. has investigated this complaint. T-Mobile placed an account in our office on 12/27/2015,to collect a balance of $622.90 on their behalf. To...

date, we do not reflect any payments have been received to T-Mobile or convergent Outsourcing on behalf of this account. In response to this information, we have placed the account in a suspended status. If Ms. Diaz­ [redacted] has any documentation showing this was paid she may fax it to 206-322-4838 ,so we may attempt to help her resolve this matter. We have not reported the above referenced account to the credit bureaus. We will forward a copy of this complaint and or response to our client. If Ms.[redacted] has any further questions or information regarding this account please have her contact T­ Mobile directly. We appreciate the opportunity to respond.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded documents for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Dear [redacted] Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Complaint: [redacted]
I am rejecting this response because:As the one reporting this account to my credit, you must ensure all information is correct/the debt has been validated. It is your job to provide me with the materials I have previously asked for. If you have not done so within 30 days I can and will take legal action. I have spoken with Sprint on this account, and have received the fraud packet. However, Sprint wants a police report which my state DOES NOT DO FOR CREDIT REPORTS. Sprint resold this debt to you after round one with them which resulted in the account being deleted from my credit report. Once again this is a fraudulent account, I can not do the fraud packet you send due to my state laws. Please provide me with a signature showing I agreed to services within 15 days or I will be taking legal action.
Sincerely,
[redacted]

Dear Mr. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Convergent Outsourcing Inc. has reviewed Ms.[redacted]'s complaint . [redacted] wireless placed this account in our office 10/14/2015 to collect $217.00 on their behave.
Upon investigating this complaint. I reviewed the call on 10/20/2015 when Ms. [redacted] set up the arrangement to settle the account in...

full. I found that the agent did not make any guarantee the account would not be reported to the credit. The agent advised Ms. [redacted] that Convergent Outsourcing does not report these accounts to the credit bureaus and that a receipt of her payment would be mailed to her upon completion of the payments.
In response to this complaint the account has been settled in full in our office as of 10/30/201. Convergent Outsourcing did not report the above mentioned account to the credit reporting agencies. We will forward a copy of this complaint and our response to our client. If Ms. [redacted] has any inquiries regarding this account please have her contact [redacted] Wireless, as we are no longer handling the account.
We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has received Ms. [redacted] fraud dispute. Dish Network placed this account inour office on 03/25/2016, to collect a balance on their behalf. We are sorry to hear Ms. [redacted] may havebeen a victim of fraud.
On 04/04/2016, Ms. [redacted] advised someone in our office she believed...

the account to be fraudulent. Thecollection activity was suspended and the account was placed in a disputed status.In response to this dispute, we have ceased communication. We do not own the account therefore wecannot guarantee resolution. If Ms. [redacted] has any further inquiries please have her contact Dish Networkdirectly as we are no longer attempting to collect on the balance. A fraud claim may be filed with DishNetwork directly by Phone at 1-800-333-DISH OR their website at [email protected]. The DishNetwork account number is referenced above.
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mr. [redacted] complaint. On 05/29/2009, Sprint placed thisaccount in our office t.o collect a balance of $367.99 on their behalf. Convergent Outsourcing only collectson balances placed in our office by our clients; we do not attempt to...

fraud consumers.Mr. [redacted] stated that this account is not showing on his credit report; a credit report may not be anentirely accurate representation of all past due balances a consumer may owe, as not all creditorschoose to report delinquent balances to the credit bureaus.Mr. [redacted] stated Convergent Outsourcing mailed him a settlement offer on an account that has beenclosed over 10 years. I believe Mr. [redacted] is referring t.o the statute of limitations. The statute oflimitations sets forth the maximum period of time, after certain events, that legal proceedings based onthose events may be initiated. It is not unlawful to request payment on a past statute account.On 03/24/2017, Mr. [redacted] spoke with an agent in our office and requested Convergent Outsourcingcease communications. The account was placed in a cease communication status and collection activitywas suspended.We have forwarded a copy of the complaint and this response to Sprint. Mr. [redacted] may contactSprint directly for further assistance as Convergent Outsourcing has ceased communications on thisaccount.We appreciate the opportunity to respond.

To Whom It May Concern,
Convergent Outsourcing, Inc. has investigated this complaint. Comcast placed this account in our office 11/25/2015 to collect $410.61 on their behalf.
On 12/08/2015, the account was closed from our office and returned to Comcast.
In response to this complaint, the account...

has been closed and returned to our client as of 12/08/2015. If Ms. [redacted] has any further inquiries please have her contact Comcast directly, as we are no longer handling the account.
We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]
Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inc. has received Ms. [redacted] fraud dispute. On 08/11/2016 PayPal, Inc. placed this account in our office to collect a balance on their behalf. The validation notice Ms. [redacted] received dated 08/15/2016, included her right to dispute the validity of...

the balance. Upon investigation of this account the calls on 08/22/2016 and 08/24/2016 were reviewed. We were able to determine the first phone call on 08/22/2016 that was received did in fact drop prior to the agent being able to assist Ms. [redacted]. We do not believe the dropped call was intentional and apologize for the inconvenience. Approximately five minutes later on 08/22/2016, after the first initial call, we received another call from a party who identified herself as Ms. [redacted] mother. The party informed our agent that Ms. [redacted] did not reside at the address on [redacted]. The agent apologized and advised her address would be removed. On 08/24/2016, Ms. [redacted] called and spoke with an agent who explained what the account was for. Ms. [redacted] states she had never used a PayPal account nor did she have a personal email. The agent advised Ms. [redacted] that the account would be placed in a fraud dispute status so an investigation may be done in an attempt to help Ms. [redacted] resolve this matter. In response to this communication, Convergent Outsourcing has closed the account in our office and returned it to PayPal, Inc. We have not reported our information to the credit bureaus. We do not own the account and therefore we cannot guarantee resolution. If Ms. [redacted] has any inquiries regarding this matter, she may contact PayPals customer support at 1-877-380-6578, referencing the PayPal, Inc. account number above. We appreciate the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]