Convergent Outsourcing Inc

Re: [redacted],[redacted]
ID #:[redacted] Convergent Account#:[redacted] Galaxy Asset Purchasing,LLC Account#: [redacted] Dear Ms[redacted], Convergent Outsourcing has investigated Ms[redacted]'s complaintGalaxy Asset Purchasing, LLC placed this account in our office 08/16/to collect a balance
of $on their behalfThe statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute accountWe have first spoke with Ms[redacted] on 03/01/2016; at this time she requested we send her a billOur next contact was on 03/11/after she received the bill; she called into our office to dispute the billThe account was then placed in to a dispute statusOur last contact with Ms[redacted] was on 03/23/where she advised the debt could not be collected, because the account was past the statute of limitationsMs[redacted] also asked for a status on her disputeWe advised we are still waiting for the information from our clientIn response to this complaint, we are currently suspending collection activityIf Ms[redacted] has any inquiries she may contact Galaxy Asset Purchasing, LLC directlyWe appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received Ms[redacted]'s complaintWith the information provided in? this communication from your office, I was unable to deduce the account in question.Ms[redacted] states in her communication to your office that she has logged in to
Convergent? Outsourcing's websitePlease have Ms[redacted] provide one or more of the following information? to locate the accountin question; the Convergent Outsourcing account number, Client account number? or the full mailing address that Convergent' s notice was mailed to.We look forward to help Ms[redacted] find resolution in this matter

Complaint: [redacted]I am rejecting this response because:
?
?
"The phone number provided in this complaint of [redacted] did not locate any information in our systemIs this the phone number Mr[redacted] is receiving calls to?"
Either that number or my toll free number : [redacted]
"In this complaint, Mr[redacted] states that he keeps receiving calls from Convergent OutsourcingThere was reference to a phone number that is calling him in this complaint of 661-873-While attempting to investigate this matter we called 661-873-and received a personal voice mailThis number is not affiliated with Convergent Outsourcing"
That call was from FebruaryYesterday(6/29) I received a call from? 515-and today(6/30) one from? 380-4172, both times the recorded message was :
"This message is from convergent outsourcing, a debt collectorPlease return our call at? 343-7890"
?
Sincerely,[redacted]

Dear Mr[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information
? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Sarah K[redacted] Lead Compliance Rep

Dear Ms[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response?

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr[redacted]’s complaintCenturylink placed this account in our office 11/25/2015, to collect $368.01on their behalfIt appears, from the information I have read in the complaint that, Mr[redacted]'s dispute is with CenturyLink.In
? response ? to ? the ? complaint, ? we ? have ? closed ? the ? account ? from ? our ? office ? and ? returned ? it to CenturyLinkWe do not own the account, therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr[redacted] has any further inquiries please have him contact Centurylink directly, as we are no longer handling this account

To whom this may concern,Convergent Outsourcing,Inchas investigated Ms[redacted]'s complaintWith the information provided we were unable to locate an account for a [redacted] or [redacted]Due to the vast number of account we are unable to identify an account using their first and last names.The
address provided in this complaint did not locate an account in our office.To date, we do not have any record of a cease communication being received by any method with the Information providedI was able to locate an account with the phone number provided in this complaint; however the information was for a different personWe have added the phone number provided[redacted] to "do not call list'' This phone number was marked bad on 02/03/2016,as we were advised it was the incorrect number to reach the party we were asking for.In response to this complaint,we have added the number of [redacted] to our "do not contact'' listTo have phone numbers being called in error removed from our system, Convergent Outsourcing,Inc? has a Do Not C'DII Une at 1-855-728-9701or on our website at www.convergentusa.com.If we attempted to reach a [redacted] or [redacted]via phone or address please ask them to provide us with additional Information so we may investigateThis Information would include the address they received the letter at or phone number they received calls to other than the [redacted]

Dear Ms[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,

Convergent Outsourcing has received Mr[redacted]'s complaintDirecTV placed this account in our office on 02/28/2016to collect a balance of $on their behalf.Mr[redacted] contacted our office on 03/24/requesting a settlement on his accountThe agreement was to settlethis account for
$Mr[redacted] set up a debit card payment for $on 03/24/That payment wasposted to this account on 03/27/2017.Mr[redacted] stated in his complaint that he was told that he would receive a receipt but it may take up to businessdaysWe reviewed all of the call recordings and this is correct, Mr[redacted] was advised correctly that it could take up tobusiness days to receive the receipt.On the call recording from 04//2017, Mr[redacted] advised the agent that if he did not have the receipt in one hour hewould be filing a complaint with your office.Convergent Outsourcing did send the email receipt to Mr[redacted] on the 10th business dayWe have attached a copy ofthe email from 04//and the letter attached to the email that was sent to Mr[redacted].This account was closed with Convergent Outsourcing after the settlement payment was posted to Mr[redacted]'saccountConvergent Outsourcing has requested our information for this account to be removed from the creditbureausWe have attached a copy of the request for Mr[redacted]'s records.Convergent Outsourcing will forward a copy of the communication from your office and this response to our client,DirecTVShould Mr[redacted] have any further questions regarding this account he may contact DirecTV as we are nolonger handling this account.We appreciate the opportunity to respond

Dear Ms[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms[redacted] disputePayPal, Incplaced this account in our office on 03/17/to collect a balance on their behalfTo date this is the first communication we have received from Ms[redacted] advising us that she disputes owing the
balanceIt appears from the information provided in the complaint that the dispute is with the original service providerIn response to receiving the information, the account has been closed in our office and returned to our client PayPal, IncWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this communication and our response to our clientIf Ms[redacted] has any additional inquiries please have her contact PayPal's customer support at 1-877-380-6578, and reference the PayPal Incaccount number aboveWe appreciate the opportunity to respondRespectfully,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]
I will again contact Century Link;? I called Century Link first when I initially received a collection notice from Convergent.? I can't imagine why Century Link told me I have a zero balance, but have supposedly turned me over to collection in April, 2016.? I will again call Century Link to try and figure out what happened with my accounjt.? I have had no correspendence or phone calls, or communications of any kind from Century Link saying that I have a balance since I closed my account last November,
Thank you for helping me to resolve whatever this problem may turn out to be
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.? I will put an eye in my credit report to make sure the bureau remove take action after the letter submitted by Convergent Outsourcing
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:? The issue is that the name on the letter isn't me.? My complaint is the fact that the letter they issue shows:? [redacted].? That is not me.? This how it's addresses:? Dear [redacted].Please read what you send out to individuals.? I'm not [redacted]

Subject: [redacted]To my knowledge this issue has not been resolvedI have yet to receive anything from the Company therefore I want this account removed from my credit report effective immediately[redacted]

Dear [redacted]? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

To Whom It May Concern,Convergent Outsourcing has received Mr[redacted]'s complaintWe recently responded to a similar? complaint Mr[redacted] filed through the Consumer Financial Protection BureauOur response in this? matter remains the sameWe have attached the response made to the Consumer Fiinancial Protection? Bureau on 03/1412017, an explanation of the account provided by T-Mobille, as well as validation? of the balance owed.Convergent Outsourcing is no longer handling this accountShould Mr[redacted] have any further? inquiries regarding this matter, he may contact T-Mobile directly.We appreciate the opportunity to respond

Dear Ms[redacted],Convergent Outsourcing, Incis attempting to investigate your complaintDue to the vast number of accounts we have, we are unable to locate you in our system with the information provided in the complaint? In ? the ? complaint ? you ? state ? that
? you ? are ? receiving ? phone ? calls ? from ? Convergent OutsourcingPlease provide the phone number that you are receiving the phone calls at, so we may further investigate this matterI was unable to locate the number provided in the complaint of (864)[redacted] however I did add this phone number to our "do not call list" to ensure no calls are made tothis number.Convergent Outsourcing, Inchas a Do Not ? Call Line at 1-855-728-or on our website at www.convergentusa.comThis allows anyone who does not wish to receive calls, to add their phone number to our Do not call listWe apologize for any inconvenience we may have caused

Convergent Outsourcing Inchas investigated [redacted]'s complaint DirecTV placed this account in our office 10/06/to collect $543.15on their behalfTo date,this is the first communication we have received on this account notifying,Convergent Outsourcing that this account is believed
to be fraud.It seems from the ? information ? received in the ? complaint they ? may be experiencing identity theft/fraudWe suggest that Mindaugas Lekarauskas contacts DirecTV's fraud department at{800) 860-ext.[redacted].In response to receiving this information, we have closed the above account from our office and returned it to our client.We have requested our information be removed from the credit report.If there are any further inquiries, please contact DireclVto ensure this matter is resolvedConvergent is no longer handling this account

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]