Convergent Outsourcing Inc

Convergent Outsourcing, Inc? is attemptingto investigate this complaintWith the information provided I was unable to locate an account in our system.The phone number provided in this complaint of [redacted] did not locate any information in our systemIs this the phone number Mr[redacted]
is receiving calls to?Mr[redacted] states that we are attempting to reach another party at this phone numberDoes Mr[redacted] have the parties name our system and or agent is asking for?In this complaint, Mr[redacted] states that he keeps receiving calls from Convergent OutsourcingThere was reference to a phone number that is calling him in this complaint of 661-873-While attempting to investigate this matter we called 661-873-and received a personal voice mailThis number is not affiliated with Convergent Outsourcing.To further investigate this matter we need additional informationPlease have Mr[redacted] provide the telephone number the calls are being received atIn addition Mr[redacted] states that this is a business phone lineIs it possible the company has a different number we might be calling and it is being routed to Mr[redacted]?The number in this complaint of [redacted] was already added to our "do not call list' to ensure we do not call this numberTo have phone numbers being called removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa .com.If Mr[redacted] has any additional information that may be helpful in investigating this matter such as the dates of the calls, the time the calls were received,the phone number that appeared on the caller identification, he may send them to me directly at [redacted]@convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience Mr[redacted] may be experiencing in this matter

To whom it may concern,Convergent Outsourcing, Incis attempting to investigate this complaintConvergent Outsourcing does not attempt to defraud consumers or phish for information.Due to the vast number of accounts, I am unable to identify an account for Ms[redacted] with the information provided
To further investigate this complaint, please provide additional informationIn the complaint, Ms[redacted] references a notice that was received from Convergent OutsourcingWe are asking Ms[redacted] to please provide one or more of the following: Convergent Outsourcing, Incaccount number or client account number located on our letter or her full social security number.We look forward to further assisting Ms.[redacted] in this matter and appreciate the opportunity to respond

Convergent Outsourcing, Inchas received [redacted] fraud dispute.[redacted] placed this account in our office to collect a balance of $on their behalf 07/24/We are sorry to hear [redacted] has had difficulty reaching someone in our office.To date, this is the first communication we
have received on behalf of this account, notifying us that [redacted] believes the account to be fraudulent.We are sorry to hear [redacted] has been a victim of fraudIn response to receiving this information, we have closed the account in our office and returned the account to our client, [redacted]We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIn an effort to assist [redacted] with resolution, she may email a copy of her police report and fraud affidavit to [redacted]; please have her place her first and last name in the subject lineAny documentation pertaining to fraud from [redacted] will be sent to our client on her behalf, or she may contact [redacted] directly, to ensure resolution is found.We appreciate the opportunity to respond

well that werido because I have T-Mobile on my account right now it active so that's full of [redacted].? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Dear Mrs[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie G[redacted]Compliance Representative

Convergent Outsourcing has received [redacted] complaintOn 07/26/2016,[redacted] made a payment of $to settle the account in fullt is unclear to Convergent Outsourcing why our system did not automatically generate a receipt when the account was settledThis matter is currently being
investigated.On 08/08/2016,[redacted] called and stated she had not received a receipt and requested one besent to the bank.The representative updated the email address and requested one be sent.Upon investigation,we found due to our companies error the email was not sent to [redacted] until 08/18/We sincerely apologize for this error and any inconvenience this may have causedAttached is a copy of the receipt for [redacted] records.Thank you for the opportunity to respond

To whom it may concern,? Convergent Outsourcing has received [redacted]'s dispute complaintDirecTV placed this account in our office on 12/02/2016, to collect a balance of $on their behalfTo date, this is the first notification we have received on behalf of this account notifying
us, that Ms[redacted] disputed this account.? Ms[redacted] stated in her complaint that she was contacted on 05/27/2016, 09/09/2016, and 11/21/Furthermore Ms[redacted] stated that she continued to receive calls after notifying Convergent to stop calling and that she disputed the accountWe were unable to substantiate these claims as this account was not placed with Convergent until 12/02/2016, and this complaint was the first communication we have had with anyone in reference to this account.? Convergent Outsourcing has requested the billing statements from DirecTVOnce received, these will be mailed to Ms[redacted]'s addressConvergent Outsourcing has closed this account with our office and returned it to our clientWe will request that our information for this account be removed from the credit bureausIf Ms[redacted]s has any further questions regarding this account she may contact DirecTV directly as we are no longer handling the account.? We appreciate the opportunity to respond.Respectfully,Mattie G[redacted]Compliance Representative

Dear [redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response?

Re: [redacted] File #:[redacted] Convergent account #: S-[redacted] To whom this may concern, Convergent Outsourcing Inchas investigated Ms[redacted] complaint[redacted] placed this account in our office 8/31/to collect $2,on their
behalf[redacted] is a debt buyer and purchased this debt from [redacted]The last date of service is 10/23/Convergent is a collection agency that collects on past due balances placed in our office by our clientsWe do not attempt to scam consumersIn response to Ms.[redacted] complaint, we have closed and returned the account to our clientIf there are any further questions, please contact [redacted] to ensure a resolution is foundConvergent is no longer handling this accountWe appreciate the opportunity to respond

Dear Mr[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

Please view the attached PDF file
ConvergentAugust 19, 2016Revdex.comP.O.Box DuPont, WA 98327Re: Case ID: [redacted], [redacted] To Whom It May Concern,Convergent Outsourcing, Incis has received the additional information provided by [redacted]? With the additional information provided we believe we have located the account inquestion.The information on file was provided by ComcastConvergent Outsourcing will request our information be removed from the credit bureausWe have also closed the Comcast account [redacted] in our office and returned it to ComcastWe do not own the account and? therefore cannot guarantee resolution.We will forward a copy of this information to Comcast along with our responseTo ensure this matter is resolved we suggest [redacted] contact Comcast directly.We appreciate the opportunity to respond

Re: [redacted], [redacted] Case ID #:[redacted] Convergent Outsourcing account#:T-[redacted] Dish Network account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint Upon investigating this complaint, I was unable to locate an account in our office for a pay
day loan as Mr[redacted] has referenced in his complaint I was able to locate an active account in our office for Dish Network with a balance of $147.68, placed in our office 3/29/by our clientI was unable to substantiate Mr[redacted]'s claims that he has asked us not to call himI was not able to find any prior contacts made with Mr[redacted].I was unable to substantiate the claim made by Mr.[redacted] that we have threatened him with jail time or court fee as we do not have prior phone contact with Mr[redacted], nor do we pursue consumers with legal actionWe are unable to substantiate Mr[redacted]'s claims that we call 30-times a dayWe have attempted to reach Mr[redacted] at the phone number provided in this complaint, however we have not attempted to reach him more than once a dayIn response to this complaint, we have added Mr.[redacted]'s phone number of [redacted] to our "do not call list"We have placed the account for Dish Network in a cease communication statusWe appreciate the opportunity to respondRespectfully,

**Attachments redacted by Revdex.com stafConvergentJanuary 5, 2017Revdex.com[redacted]Re: [redacted]Complaint ID #:[redacted]Convergent Outsourcing account #: [redacted] Sprint account #: [redacted]To Whom It May Concern,Convergent Outsourcing has received Ms[redacted]'s
fraud dispute.We responded to a similar complaint made by Ms[redacted] to the Consumer Financial Protection BureauThis is the first communication we have received on behalf of this account notifying us that Ms[redacted] believes the account to be fraudulent Sprint placed this account in our office on 09/29/2015, to collect a balance on their behalf.On 10/06/2016, we received Ms.[redacted]'s dispute that she faxed to our officeThe account was placed into a disputestatus, and collection activity was suspended sothis mattermay be investigatedOn 10/17/2016, Convergent Outsourcing mailed billing statements obtained from Sprint to Ms.[redacted]'s address.The account remained in a disputed status.We are sorry to hear Ms[redacted] has been a victim of fraudIn an effort to assist her with this matter, Convergent Outsourcing has mailed Ms.[redacted] a fraud packet When Ms[redacted] receives the fraud packet, please ask that she fill it out and return it directly to Sprint Convergent Outsourcing has updated the credit bureaus accordingly.We appreciate the opportunity to respond

Dear Mrs[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K[redacted]Lead Compliance Rep

Convergent Outsourcing Inchas received Mr[redacted] request that we cease communicationOn03/22/15, [redacted] placed this account in our office to collect a balance ontheir behalf.On 01/28/2016, Mr[redacted] notified us, that the account was created fraudulentlyThecollection
activity was suspended and the account was placed in a disputed statusOn02/11/2016, we mailed a fraud packet to the address on file.In response to Mr[redacted] request, the account has been placed in a cease communicationstatusWe have requested our information for the above referenced account be removed fromthe credit bureausWe will forward a copy of your complaint and our response to our clientWedo not own the account therefore cannot guarantee resolutionIf Mr[redacted] has any furtherinquiries please have him contact [redacted] directly as we no longer haveinterest in the balance.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:the address your notification was sent to I have never resided at !
You have no proof of sending me a registered certified mail notification of this collection action prior to putting anything on my credit file therefore you are in violation of the FCRA or $per occurrence
Your proof of receiving an email from me is actually an email from yourself recording the phone conversation that had taken place ?
Again I have no sprint account have not authorized any services or had any dealings with this account, clearly your incorrect address and lack of relevant information show your company have clearly communicated with me in error which is why I again demand you show proof of my ownership of this debt , no funds have left my accounts, my actual name and address has not been used therefore I do not need to waste my time working on fraud !?
I demand you Remove any reference o your problem account to the credit bureaus immediately
Tick tock.Sincerely,[redacted]

Dear Mr[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted] Compliance Representative