Convergent Outsourcing Inc

Complaint: [redacted]
I am rejecting this response because: I am disputing the validity of this debt. I have no knowledge of this is an account. I never stated anything other than this is not my account 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

Complaint: [redacted]
I am rejecting this response because:I am requesting the original documentation from Household Finance and from Velocity which is a second party.  It is not clear from the response that they are obtaining the original documentation that they say is the original debtor.  These two document(s) need to be provided.  I vaguely remember having a dispute with Velocity many many many years ago and I will look for those papers in order to file suit if need be.  If they believe this is a legitimate debt, these documents should be easy for them to provide.  
Sincerely,
[redacted]

To Whom It May Concern,
Convergent Outsourcing Inc. has investigated [redacted]'s complaint. Palisades Collection, LLC placed this account in our office 02/05/2014 to collect $1648.59 on their behalf.
On 12/21/2015, we spoke to [redacted] and were advised at the time the account was believed...

to be fraud. The account was placed in a disputed status and collection activity has been suspended. On 12/24/2015, Convergent Outsourcing mailed a fraud packet to the address we have on file. 
We are sorry to hear that [redacted] may be a victim of fraud. In response to this complaint, have have ceased communication, closed and returned the account to our client. We suggest [redacted] contacts Palisades Collection, LLC at (800) 414-8319 to ensure this matter is resolved. We will forward a copy of this complaint and our response to our client. We have not placed our information regarding the above mentioned account on [redacted]'s credit report.
We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]
Compliance Representative

Complaint: [redacted]I am rejecting this response because:  In those recordings you should have noted that I had originally spoke to another agent with whom I had made the agreement.  I mentioned his proposed amounts in that second conversation to which you are referring.  He is the one who made the agreement with me regarding the account staying off my credit report.  The amounts that were proposed by the woman in the recording you are referring to had another amount and I had asked her and she looked up the previous agreement.  Sincerely,[redacted]

Convergent Outsourcing, Inc. has received [redacted] request that we cease communication. We are sorry to hear [redacted] has had difficulty reaching someone in our office to discuss this matter. Convergent Outsourcing is a licensed collection agency that only collects on balances placed in our...

office by our clients. We do not attempt to scam consumers.In response to receivingthis request, we have ceased communication.This matter has been closed in our office and returned to our client.

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourdng has received [redacted]'s additional information. In responseto this new Information, we have noted the account as a fraud dispute.We are sorry to hear they may have been a victim of fraud. In an effort to assist [redacted] with this matter, Convergent Outsourcing has requested a fraud packet to be mailed tothem. When they receive the fraud packet, please fill it out and return it directly to Sprint.Convergent Outsourcing has updated the credit bureaus accordingly. We will forward a copy of thiscommunication and our response to our client.We appreciate the opportunity to respond.Respectfully,Mattie G[redacted]Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inc. has received Ms. [redacted]'s fraud dispute. [redacted] placed this accountin our office on 10/15/2016 to collect a balance of $1964.45 on their behalf.
Convergent Outsourcing mailed a validation letter to the same address we have on file matchingwhat...

was provided in this communication received through the Revdex.com. This noticeincluded Ms. [redacted] right to dispute the balance. To date, this is the first communication we havereceived notifying us that Ms. [redacted] disputes the account as fraud.
In response to receiving this information, we have closed the account in our office and returned it toour client, [redacted]. We will request our information be removed from the credit bureaus. We do notown the account and therefore cannot guarantee resolution. If Ms. [redacted] has any further inquiries,please have her contact [redacted] directly.
We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Lead Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in the fact that Cocnvergent doesn't have it anymore.
But in my searches for contacting paypal I have been unsuccessful. nobody will call me back or I have a wrong number or I sit on hold. I have no idea how to get ahold of anyone on this matter especially since it has been paid and this is from over 3 years ago and this is the first I have heard about this since then. I want this balance zeroed out as I don't owe it.
Sincerely,
[redacted]

[redacted], [redacted]File#: [redacted]Convergent account#:[redacted]Midland Funding, LLC account#:[redacted]To whom this may concern,Convergent Outsourcing Inc. has investigated Ms.[redacted]'s complaint. Midland Funding, LLC placed this account in our office 11/02/15 to collect $1410.83 on their behalf.Convergent...

is a collection agency that collects on past due balances placed in our office by our clients. We do not attempt to scam consumers.The  statute of  limitations sets  forth  the  maximum  period of time,  after certain  events, that  legal proceedings based on those events may be initiated. It is not unlawful to request payment on a past statute account.On 11/10/2015, Ms. [redacted] spoke with an agent in our office. At that time Ms. [redacted] advised the agent she did not believe the account to be hers. The account was placed in a dispute status and collection activity had been suspended as of 11110/2015/In response to Ms.[redacted]'s complaint, we have closed and returned the account to our client Midland Funding, LLC. IfMs.[redacted] has any further inquiries, please have her contact Midland Funding, LLC to ensure a resolution is found. Convergent is no longer handling this account.We appreciate the opportunity to respond.

Dear Mrs. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted]-H[redacted] Compliance Representative

Complaint: [redacted]
I am rejecting this response because:
An itemized bill is not REAL proof of a validation of debt. Under the FCRA, it is up to your company to provide a signature. How were the final costs calculated. What was your method of verification. What did you send the credit bureau to verify that this account is accurate. Are you authorized to collect on this  debt?? Are you authorized to collect in my State?? So without further adieu, I'd like the original contract please and your validation process, or I'd like this account deleted from ALL 3 major credit bureaus.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mr. [redacted]'s dispute. Verizon placed this account in ouroffice on 10/12/2016, to collect a balance of $64.69 on their behalf.On 10/31/2016, Mr. [redacted] spoke with an agent in our office and notified us that he disputed theaccount. The...

account was noted as a disputed account, placed into a cease communications status,and the collection activity was suspended. Convergent Outsourcing, Inc. did not report this accountto the credit bureaus.We are sorry to hear that Mr. [redacted] had difficulty in resolving this account before it was placed withConvergent Outsourcing, Inc. In an effort to help Mr. [redacted] find resolution in this matter, we willforward a copy of his dispute and our response to Verizon. We do not own the account and thereforec[redacted]ot guarantee resolution. If Mr. [redacted] has any further inquiries regarding this matter, pleasehave him contact Verizon directly.We appreciate the opportunity to respond.Respectfully,Mattie G[redacted]Compliance representative

Convergent Outsourcing, Inc. is attempting to investigate this complaint. With the informationprovided I was unable to locate any information in our system.I was unable to locate an account in our system with the name of [redacted] that matches theinformation provided in this complaint.I also...

attempted to locate information with the address listed in the complaint and did not find anymatching information.The phone number provided in this complaint of [redacted] also did not locate any information inour system.In this complaint, Mr. [redacted] states that he keeps receiving calls and has asked that he no longer becontacted. To further investigate this matter we need additional information. Is Mr. [redacted] receiving thephone calls to number listed in the complaint?I have placed the number in this complaint of [redacted] to our "do not call list' to ensure we donot call this number.We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]

Convergent Outsourcing, Inc. has received Ms. [redacted] complaint and request for a receipt. Upon investigating this complaint, we reviewed the call on 07/05/2016. We do not believe the agent intentionally ended the call prior to completion, as the agent did than Ms. [redacted] for calling.We...

apologize if Ms. [redacted] was not done discussing the account.Due to a systemic issue the receipt requested on 07/05/2016, was canceled by our system. We apologize for any inconvenience this has caused Ms. [redacted]. We will request our information be removed from the credit bureaus. Attached is Ms. [redacted] receipt letter we apologize for the delay.We appreciate the opportunity to respond.

Please view the attached PDF file.
ConvergentDecember 14,2016Revdex.comP.O. Box 1000 DuPont,WA 98327Re: Complaint I.D. #: [redacted]Convergent Outsourcing account #: [redacted] Jefferson Capital Systems,LLC. account #: [redacted] Debt Description: Verizon WirelessTo Whom it...

May Concern,Convergent Outsourcing has Ms. [redacted]'s request that we cease communication concerning the above referenced account. Jefferson Capital Systems, LLC placed this account in our office 10/20/2016, to collect a balance of $648.12.We obtained Ms. [redacted]'s work phone number of [redacted],on 11/18/2016 when she called us to discuss her account. However we were not informed at that time that it was a work phone number.On 11/23/2016,we received Ms. [redacted]'s request not to call phone number [redacted], we had listed as a contacted number on the account. The phone number [redacted] was placed on our "do not call" list.In an attempt to reach Ms. [redacted] regarding the referenced account we called the phone number [redacted]. On 12/08/2016 we spoke with Ms. [redacted] at phone number [redacted] and she advised us that this was her work phone number and requested that we no longer call her.Convergent Outsourcing has ceased communication on the above referenced account on 12/08/2016. n an effort to help Ms. [redacted] find resolution we have forwarded her complaint to our client. Our client has also notified us that, in order to resolve Ms. [redacted]'s stated dispute, they too have terminated collection efforts.We apologize for any inconvenience we may have caused and thank you for the opportunity to respond.Respectfully,Sarah K[redacted]Compliance  Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12610869, and fiyrsnd that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re: [redacted],[redacted] case #:[redacted] Convergent Outsourcing account#:T-[redacted] Palisades Collection, LLC account#:[redacted] Debt Description: Verizon To Whom It May Concem, Convergent Outsourcing Inc. has investigated this complaint. Palisades Collection, LLC placed this account in our office...

to collect a balance of $193.16 on their behalf. The original creditor for this balance was Verizon, and it is now owned by Palisades Collection, LLC. Upon investigating this complaint, we have reviewed the phone calls that took place on 01/26/2016.Upon review of those calls, we were unable to substantiate Ms.[redacted]'s claim that the agent was rude and attempted to get money from her. The agent advised her that the information she had provided of never having the account, would be documented and sent back to the client. The agent did not request a payment from Ms.[redacted] at any time during these calls. The agent placed the account in a fraud status and collection activity had been suspended. We do apologize that the agent did not further explain, that the account would be placed in a disputed status, and the collection activity would be suspended while this matter was investigated. In response to receiving this complaint, the account has been closed in our office. We have not reported the above referenced account to the credit bureaus. We do not own the account therefore cannot guarantee resolution. We will forward a copy of this complaint and our response to our client. If Ms.[redacted] has any further inquiries please have her contact Palisades Collection, LLC directly at 1-800-414-8319 as we are no longer handling the account. We appreciate the opportunity to respond.