Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have never received ANY notices from this company.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

Convergent Outsourcing has received Ms. [redacted]'s complaint concerning the abovereferenced account. [redacted], LLC placed this account in our office12/05/2016, to collect a balance on their behalf.Upon review of the call recordings we found that Ms. [redacted] was given incorrect...

informationregarding how long it may take to receive a receipt after a settlement payment has been made.Our Compliance department requested a receipt to be mailed to Ms. [redacted] at the addresson this complaint. The letter was mailed to Ms. [redacted] on 03/21/2017.Convergent Outsourcing would like to apologize to Ms. [redacted] for any inconvenience shemay have experienced.Thank you for the opportunity to respond.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Subject: Complaint #[redacted]
To Whom It May Concern:This complaint has been resolved with Convergent and I’m happy with the outcome.

Re: Case # [redacted] To whom this may concern, Convergent Outsourcing, Inc. has investigated this complaint and we have found two accounts that are with Convergent. Convergent is a collection agency that collects on behalf of our clients. Inquiries on Ms.[redacted] credit bureau can only be...

seen by her; it does not lower or affect her credit score. In response to this complaint, we have suspended collection activity on both accounts. If there are any further questions, we suggest contacting the above listed servicers to ensure a resolution is found. We appreciate the opportunity to respond.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I wanted to let you know Convergent Outsourcing sent me an email with the letter I requested at 5:19 pm on August 16, 2017. I appreciate your help in this matter. This case may be closed. Thank  You. Have a great day. If you have any questions or need more information please feel free to contact me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  I appreciate the quick response, however, this account is on my all four of my credit reports, I need a deletion letter to delete this account off my credit reports, first and foremost.  After I receive the deletion letter then and only then I will be satisfied.  Because I never had a [redacted] account, this situation has already caused me enough heartache and trouble, I just had a baby, I cannot obtain the things I need for my new born baby on credit due to this negative account on my credit.  To add insult to injury, this [redacted] account does not belong to me.Sincerely,[redacted]

Please see attached PDF file.
Convergent Outsourcing has received [redacted] rejection to our response from October 10,2016.After further review of [redacted] rejection of our response, it appears this is a fraud dispute. Convergent Outsourcing will be sending [redacted] a fraud packet.Convergent Outsourcing will notify [redacted] that this may have been a case of fraud. Convergent Outsourcing has suspended collection efforts on this account, and will update the credit bureaus accordingly.We appreciate the opportunity to respond.

Convergent Outsourcing has received and investigated Mr. [redacted]'s complaint Jefferson CapitalSystems, LLC placed this account in our office 12/16/2016, to collect a balance of $1833.50.On 3/24/2017, Mr. [redacted] contacted our office to inquire about settling the account for a lesseramount in exchange for...

the account being removed from his credit Upon review of this call, wefound that the agent did not adequately convey to Mr. [redacted], that Convergent Outsourcing did notreport this account to the credit bureaus; and therefore we could not advise that the accountcould be deleted. We apologize for this error and ensure the agent will be counselled in thismatter.In an effort to help Mr. [redacted] find resolution in this matter, we have forwarded a copy of Mr.[redacted]'s complaint to Jefferson Capital Systems, LLC. In response our client has notified us thatthey have requested that their trade line be deleted from the credit bureaus.We apologize for any inconvenience that we may have caused and appreciate the opportunity torespond.

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. Galaxy Asset Purchasing, LLC placed this account in our office11/20/13, to collect on their behalf.In response to this complaint, we have ceased collection activity.We will provide a copy of the complaint and our response to our...

client.We do not own the account therefore  we cannot guarantee resolution. We suggest contacting Galaxy Asset Purchasing, LLC to ensure this matter is resolved.

Convergent Outsourcing, Inc. has received Mr. [redacted]' s complaint. Sprint placed this account in ouroffice on 08/29/2016, to collect a balance of$1,513.05 on their behalfConvergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on...

03/31/2017. Our position in this matter remains the same. Attached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/31/2017 forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate information. We will forward a copy of this communication from the BetterBusiness Bureau and this response to our client. This account remains in a disputed status and thecollection efforts have been suspended. The credit bureau has been updated accordingly. Mr. [redacted]may contact Sprint directly if he has any further questions regarding this matter.

Convergent Outsourcing has received [redacted] complaint. [redacted] placed this account in our office on 05/09/16, to collect a balance of $1141.37 on their behalf. Convergent Outsourcing has mailed three notices to the address we have file.To date this is the first communication we have received on...

behalf of this account requesting validation of the balance.In response to this communication, the account has been placed in a disputed status and the collection activity has been suspended. We will update the credit bureaus accordingly. I have attached statement copies for [redacted] reference. Convergent Outsourcing believes that it is licensed and or bonded appropriately.We appreciate the opportunity to respond.

Complaint: [redacted]
I am re**cting this response because: They are playing in my face, asking for personal information this is annoying how is it you act like you can't find your fake account with my name but you have the audacity to report on my credit report  - [redacted]! I provided the information to you my first and last name, that is enough to verify the 'account' you put on my credit report - it didn't list acct #I will not provide you any personal information I don't know who you are or why you are on my credit report! [redacted] 
Sincerely,
Dr. [redacted]