Convergent Outsourcing Inc

To Whom It May Concern,Comcast placed this account in our office on 01/10/2017 to collect a balance of $100.39 on theirbehalf. This is the first notification we have received that Ms. [redacted] was disputing the accountIn response to receiving this information, convergent Outsourcing has closed this...

account in ouroffice and returned it to Comcast. We will request our information for the above referenced accountbe removed from the credit bureaus. We do not own the account and therefore cannot guaranteeresolution. If Ms. [redacted] has any further inquiries please have her contact Comcast directly.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has received Mr. [redacted]' s complaint. Sprint placed this account in ouroffice on 08/29/2016, to collect a balance of$1,513.05 on their behalfConvergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on...

03/31/2017. Our position in this matter remains the same. Attached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/31/2017 forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate information. We will forward a copy of this communication from the BetterBusiness Bureau and this response to our client. This account remains in a disputed status and thecollection efforts have been suspended. The credit bureau has been updated accordingly. Mr. [redacted]may contact Sprint directly if he has any further questions regarding this matter.

Complaint: [redacted]I am rejecting this response because:  I appreciate the quick response, however, this account is on my all four of my credit reports, I need a deletion letter to delete this account off my credit reports, first and foremost.  After I receive the deletion letter then and only then I will be satisfied.  Because I never had a [redacted] account, this situation has already caused me enough heartache and trouble, I just had a baby, I cannot obtain the things I need for my new born baby on credit due to this negative account on my credit.  To add insult to injury, this [redacted] account does not belong to me.Sincerely,[redacted]

Convergent Outsourcing has received Ms. [redacted]'s complaint concerning the abovereferenced account. [redacted], LLC placed this account in our office12/05/2016, to collect a balance on their behalf.Upon review of the call recordings we found that Ms. [redacted] was given incorrect...

informationregarding how long it may take to receive a receipt after a settlement payment has been made.Our Compliance department requested a receipt to be mailed to Ms. [redacted] at the addresson this complaint. The letter was mailed to Ms. [redacted] on 03/21/2017.Convergent Outsourcing would like to apologize to Ms. [redacted] for any inconvenience shemay have experienced.Thank you for the opportunity to respond.

Complaint: [redacted]
I am re**cting this response because: They are playing in my face, asking for personal information this is annoying how is it you act like you can't find your fake account with my name but you have the audacity to report on my credit report  - [redacted]! I provided the information to you my first and last name, that is enough to verify the 'account' you put on my credit report - it didn't list acct #I will not provide you any personal information I don't know who you are or why you are on my credit report! [redacted] 
Sincerely,
Dr. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have never received ANY notices from this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I wanted to let you know Convergent Outsourcing sent me an email with the letter I requested at 5:19 pm on August 16, 2017. I appreciate your help in this matter. This case may be closed. Thank  You. Have a great day. If you have any questions or need more information please feel free to contact me.
Sincerely,
[redacted]

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern, Convergent Outsourcing has received Ms. [redacted] request that we cease communication. We are sorry to hear Ms. [redacted] has had difficulty reaching someone in our office. In response to this request we have added the contact phone numbers listed [redacted]...

to our "do not call list". Listed below are ways to add additional phone numbers to our "do not call list'' in the even Ms. [redacted] has any additional phone numbers that she would like to include. To have phone numbers being called in error removed from our system, Convergent Outsourcing, Inc. has a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.com. We appreciate the opportunity to respond and apologize for any inconvenience we may have caused.

Re: Case#: [redacted] Convergent Account#:[redacted] National Collegiate Trust account#:[redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has previously investigated a similar complaint from the Consumer Financial Protection Bureau on 02/16/2016. Our response remains the same....

I have attached the response what was sent to Ms. [redacted] for reference. We appreciate the opportunity to respond.
 
Dear Ms. [redacted], Convergent Outsourcing, Inc. has investigated your complaint National Collegiate Trust placed this account in our office 12/09/2015, to collect a balance on their behalf.On 02/12/2016, we received an email from you providing proof the account was past the statute of limitations; requesting proof of debt and requesting we cease communication. The account was placed in a disputed status and collection activity had been suspended. In response to your complaint we have closed the account from our office and returned it to our client, National Collegiate Trust. We have forwarded you copy of your complaint and the proof you have provided, to our client. We have requested our information be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. lf you have any further Inquiries please contact National Collegiate Trust, directly as we are no longer handling the account We appreciate the opportunity to respond.

Dear [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Convergent Outsourcing has received and investigated Mr. [redacted]'s complaint Jefferson CapitalSystems, LLC placed this account in our office 12/16/2016, to collect a balance of $1833.50.On 3/24/2017, Mr. [redacted] contacted our office to inquire about settling the account for a lesseramount in exchange for...

the account being removed from his credit Upon review of this call, wefound that the agent did not adequately convey to Mr. [redacted], that Convergent Outsourcing did notreport this account to the credit bureaus; and therefore we could not advise that the accountcould be deleted. We apologize for this error and ensure the agent will be counselled in thismatter.In an effort to help Mr. [redacted] find resolution in this matter, we have forwarded a copy of Mr.[redacted]'s complaint to Jefferson Capital Systems, LLC. In response our client has notified us thatthey have requested that their trade line be deleted from the credit bureaus.We apologize for any inconvenience that we may have caused and appreciate the opportunity torespond.

Please see attached PDF file.
Convergent Outsourcing has received [redacted] rejection to our response from October 10,2016.After further review of [redacted] rejection of our response, it appears this is a fraud dispute. Convergent Outsourcing will be sending [redacted] a fraud packet.Convergent Outsourcing will notify [redacted] that this may have been a case of fraud. Convergent Outsourcing has suspended collection efforts on this account, and will update the credit bureaus accordingly.We appreciate the opportunity to respond.

Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. Galaxy Asset Purchasing, LLC placed this account in our office11/20/13, to collect on their behalf.In response to this complaint, we have ceased collection activity.We will provide a copy of the complaint and our response to our...

client.We do not own the account therefore  we cannot guarantee resolution. We suggest contacting Galaxy Asset Purchasing, LLC to ensure this matter is resolved.

Re: Case # [redacted] To whom this may concern, Convergent Outsourcing, Inc. has investigated this complaint and we have found two accounts that are with Convergent. Convergent is a collection agency that collects on behalf of our clients. Inquiries on Ms.[redacted] credit bureau can only be...

seen by her; it does not lower or affect her credit score. In response to this complaint, we have suspended collection activity on both accounts. If there are any further questions, we suggest contacting the above listed servicers to ensure a resolution is found. We appreciate the opportunity to respond.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Subject: Complaint #[redacted]
To Whom It May Concern:This complaint has been resolved with Convergent and I’m happy with the outcome.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]