Convergent Outsourcing Inc

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Complaint: [redacted]
I am rejecting this response becauseI am sending this on behalf of [redacted]. Attached please find a copy of Convergent's May 22, 2017 correspondence to you, the Revdex.com of DuPont, WA, and a copy of the latest June 8, 2017 correspondence to [redacted] from Convergent.Mr. [redacted] is still requesting assistance for the fake collection effort against him by Convergent Outsourcing, Inc.Mr. [redacted]'s original request for assistance from the Revdex.com was submitted on 05/16/2017.Mr. [redacted] states:The account in question was not and is not mine. Convergent cannot demonstrate it was or is my account and the stated origin of the account in question is more than 10 years old, March 2007, which I understand that even under the most stringent state collection laws, collections are to end after 7 years, so it seem that Convergent is simply running after dollars it may not be legally entitled to collect from anyone. The chronology of is as follows:  May 1, 2017:      I received a collection notice from Convergent.May 8, 2017:      I responded to Convergent disputing the validity of the debt and requested proof it was my account.May 18, 2017:    Convergent responds stating I requested a fraud package from Sprint and include Sprint bills dated March 7, 2008, April 7, 2008 and May 7, 2008. None of the items demonstrate the account is mine. No copy of a contract or other ‘sign-up’ document is furnished.May 22, 2017:    Convergent responds to the Revdex.com that “information for this account was requested to be removed from the credit bureaus on October 11, 2014.”May 23, 2017:    I again request proof from Convergent the account is mine.June 8, 2017:     I received correspondence from Convergent stating “This debt is valid, attached is verification of the debt” and the attachments are Sprint bills addressed to [redacted] of [redacted] dated June 24, 2014. July 24, 2014 and August 2014, with a different account number and telephone number for the other bills sent to me.  This is not my debt. Neither Convergent nor Sprint can demonstrate or prove it is my debt. I want my name and credit cleared of this issue. Please help me rectify this issue, remove this debt as being attached to me, and have Convergent stop contacting me.Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie Gann-Harris Compliance Representative

Complaint: [redacted]
I am rejecting this response because: Because Convergents response to my resolution is vague. I see nothing about deleting or removing negative information from my credit report. If there response means this I will accept the response.My desired settlement was to cease collection activity and remove all negative information from my credit report. Experian, TransUnion and Equifax. Delete all information connected to to Convergent Outsourcing and other company names they go by. And NOT to Reinstate this information at a later date to my credit report.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

[redacted]  First of all, I am not Ms.  [redacted]! What is the reason for sending me SOMEONE ELSE's information? This seems to not be legit, and I feel like I am being set up. 
[redacted] Complaint: I am rejecting this response because:Sincerely,[redacted]

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Convergent Outsourcing Inc. has investigated Ms. [redacted] dispute. DirecTV placed this accountin our office 07/23/2015 to collect $1046.47 on their behalf.
On 03/21/2016, we received an email from Ms. [redacted] disputing the balance. The account wasplaced in a disputed status and collection activity...

had been suspended. We forwarded Ms.[redacted] dispute to our client, DirecTV. On 04/05/2016, we received documents from DirecTVexplaining the charges. This information was mailed to Ms. [redacted] at the address that is on thisdispute.
We are sorry to hear Ms. [redacted] may have been a victim of fraud. In response to thisinformation, we have closed the account from our office and returned to our client. We haverequested our information be removed from Ms. [redacted] credit bureaus. We do not own theaccount therefore we cannot guarantee resolution.
If there are any further inquiries, please have Ms. [redacted] contact DirecTV to ensure this matteris resolved. Convergent is no longer handling this account. Ms. [redacted] may file a fraud claimdirectly with DirecTV by visiting www.directv.com/notmyaocount or calling 1·800-860-8542 Ext[redacted]
We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]Compliance Representative

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

[redacted]File#:[redacted]Convergent account#:[redacted] account#:[redacted]To whom this may concern,Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted] placed this account in our office 8/18/12 to collect$142.89 on their behalf....

Convergent collects on balances placed in our office by our clients.We attempted to  reach Mr. [redacted] several times  by phone. We also mailed letters to him8/20/12, 10/14/13,12/2/13 and 10/19/15 to the address we have on file for him. We feel we have done our due diligence in attempting to reach Mr. [redacted] regarding this matter.In response, we have now closed the account from our office and returned it to our client. We have requested the  removal of our information regarding the above listed account from Mr. [redacted]'s credit report. We do not own the account,and therefore cannot guarantee the outcome. If there are any further inquiries, please inform Mr. [redacted] to contact [redacted], and provide the above client account number to ensure this matter is resolved. Convergent is no longer handling this account.We appreciate the opportunity to respond.

Re: [redacted] File#:[redacted] Convergent account#:T-[redacted] Service address: [redacted] Atlanta, GA.30341 To whom this may concern, Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint [redacted] placed this account in our office 7/23/15...

to collect $563.13 on their behalf. Mr. [redacted] expressed he was unhappy by the lack of contact made by our office to alert him of this debt. We did try to reach Mr. [redacted] via phone call attempts and we mailed a letter validating the debt 7/27/15. We are sorry to hear Mr. [redacted] had difficulty reaching one of our agents by phone. Mr. [redacted] shared that he was previously paid up to date with [redacted]; it seems he may be experiencing identity theft/fraud. We suggest he contacts [redacted]'s fraud department at[redacted] In response to this complaint, we have closed the above account from our office and returned it to our client. We have requested our information be removed from Mr. [redacted]'s credit report If there are any further inquiries, please contact [redacted] to ensure this matter is resolved. Convergent is no longer handling this account. We appreciate the opportunity to respond.

To Whom It May Concern, Convergent Outsourcing has received the additional inquiry from Mr. [redacted]. We have electronically submitted for the credit bureau deletion on today's date 04/29/2016.I have attached a copy of the credit deletion request for your reference. We appreciate the opportunity to respond.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com [redacted]

To Whom It May Concern,Convergent Outsourcing, Inc. has investigated this complaint. Orion Portfolio Services, LLC placed thisaccount in our office 05/27/ 2016, to collect a balance on their behalf.Upon investigation of this complaint, the phone call on 06/17/2016 was reviewed. We found that...

theagent acted professional in handling Mr. [redacted]'s call. The agent placed the account in a disputed statusand collection activity was suspended.We were unable to substantiate Mr. [redacted]'s claim that there was unprofessional conduct in thebackground of this call.In response to this complaint, Convergent Outsourcing has closed the account in our office and returned itto our client. We do not own the account and therefore cannot guarantee resolution. We will forward acopy of this complaint and our response to our client. If Mr. [redacted] has any further inquiries please havehim contact Orion Portfolio Services, LLC directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

On 03/14/2017, PayPal placed this Comenity Capital Bank account in our office to collect abalance of $167.88 on their behalf. This was the only notification we received that this accountwas being disputed.Convergent Outsourcing has closed this account in our office and returned it to our...

client,PayPal. We have not reported our information for this account to the credit bureaus. We willforward a copy of the communication received through the Revdex.com and ourresponse to our client. If Mr. [redacted] has any further inquiries please have him contact PayPaldirectly as Convergent Outsourcing is no longer handling this account.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has received [redacted] dispute. [redacted] placed this account in our office on 06/17/2016 to collect a balance of $134.47 ontheir behalf.On 06/29/16, [redacted] spoke with an agent in our office and advised that she disputed owing a balance. The account was placed...

in a disputed status and the collection activity was suspended. On 07/01/2016, we received [redacted]'s written letter of dispute requesting an itemized bill.Convergent Outsourcing notified [redacted] of [redacted]'s dispute and requested documentation of the balance owed, on [redacted]'s behalf. On 07/20/2016,we received the information requested from our client and mailed the information to [redacted].To date Convergent Outsourcing has not received a payment on behalf of this account or documentation that the modem had been returned.We are sorry to hear that [redacted] is having difficulty  finding resolution in this matter. Convergent Outsourcing is no longer handling accounts on behalf of [redacted]. Convergent Outsourcing can confirm that we have not reported this account to the credit bureaus. If [redacted] has any further inquiries regarding this matter, please have her contact [redacted] Directly.We appreciate the opportunity to respond.

Convergent Outsourcing has received Ms. [redacted]'s request for validation. Sprint placed thisaccount in our office on 11/07 /2013, with a last name of [redacted], to collect a balance of $1308.84 ontheir behalf.Convergent Outsourcing has not received a request for validation on behalf of this account,...

prior tothis communication received from your office.In response to Ms. [redacted]'s request, attached is a copy of the statements obtained from Sprintvalidating the balance owed. This account has been placed in a disputed status and collection activityhas been suspended. The disputed status of the account has been reported to the credit bureausaccordingly.We appreciate the opportunity to respond

To Whom It May Concern,
Convergent Outsourcing has received the additional information provided and from Ms. [redacted] Sprintplaced this account in our office on 03/21/2016, to collect a balance of$180.70 on their behalf.This is the first communication we have received on behalf of this account, stating that Ms. [redacted]disputes owing the balance.
In response to receiving this information, we have placed the account in a disputed status so this mattermay be investigated. The collection activity has been suspended We will update the credit bureauaccordingly.
We have requested documentation on Ms. [redacted]'s behalf from our client Sprint Once this documentationis received we will mail them to the address provided in this complaint. We do not own the accounttherefore we cannot guarantee resolution. We will forward a copy of this communication and ourresponse to client.
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted] Compliance Representative

Dear MS. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded documents for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Complaint: [redacted]
I am rejecting this response because:This Company is Not Being Truthful They Have Not Mailed Me anything  I Have Yet to recieve The Fraud affidavit  I also contacted sprint and was told to contact they no longer have my account  This account must be deleted within  5 days    
Sincerely,
[redacted]