Convergent Outsourcing Inc

Convergent Outsourcing has received and investigated Ms. [redacted]'s complaint T-Mobileplaced this account in our office on 9 /24/2016, to collect a balance of $550.36, on their behalf.Upon investigation of Ms. [redacted]'s complaint we found that two payments were submitted onour online payments system on...

10/12/2016 in the amount of$275.18. This paid the account infull; and the account in our office was closed with a zero balance.On 10/26/2016, one of the payments in the amount of $275.18 where reversed. The systemrecognized this as a remaining amount owed on the account of $275.18.On 04/03/2017, Ms. [redacted]'s contacted our office and explained her stated issue on behalf ofthe account The account was then submitted to be closed as a settlement in our office.In response to Ms. [redacted]'s complaint, we have closed the account in our office accordingly. Wewill request our information for this account, be removed from the credit bureaus.Thank you for the opportunity to respond.

Convergent Outsourcing, Inc. has the reviewed Mr. [redacted]'s complaint.Verizon Wireless placed this account in our office 12/16/2015 to collect $3920.90 on their behalf. Convergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to scam consumers.We are...

sorry to hear Mr. [redacted] may be a victim of fraud.On 12/19/2015, Mr. [redacted] spoke with an agent from our office and stated he believed the account to be fraudulent.   On that call Mr. [redacted] also requested no further contact from Convergent Outsourcing. The account was then placed in a cease communication status.We are sorry to hear you have had difficulty reaching us. On 12/21/2015, we did receive an email from Mr. [redacted] requesting that we contact him or he would file a complaint.A supervisor from our office attempted to call Mr. [redacted], however there was no answer.In response to this complaint, Convergent Outsourcing has suspended this account from collection activity in our office.We do not own the account there fore we cannot guarantee resolution. Mr. [redacted] may file a fraud claim with Verizon Wireless by visiting www.verizon.com/fraud or calling [redacted] We will forward a copy of this complaint and our response to our client. If Mr. [redacted] has any further inquiries, please have him contact Verizon Wireless directly to ensure resolution is found.We appreciate the opportunity to respond.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie Gann-Harris Compliance Representative

Complaint: [redacted]
I am rejecting this response because: Because Convergents response to my resolution is vague. I see nothing about deleting or removing negative information from my credit report. If there response means this I will accept the response.My desired settlement was to cease collection activity and remove all negative information from my credit report. Experian, TransUnion and Equifax. Delete all information connected to to Convergent Outsourcing and other company names they go by. And NOT to Reinstate this information at a later date to my credit report.

[redacted]  First of all, I am not Ms.  [redacted]! What is the reason for sending me SOMEONE ELSE's information? This seems to not be legit, and I feel like I am being set up. 
[redacted] Complaint: I am rejecting this response because:Sincerely,[redacted]

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

[redacted]File#:[redacted]Convergent account#:[redacted] account#:[redacted]To whom this may concern,Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted] placed this account in our office 8/18/12 to collect$142.89 on their behalf....

Convergent collects on balances placed in our office by our clients.We attempted to  reach Mr. [redacted] several times  by phone. We also mailed letters to him8/20/12, 10/14/13,12/2/13 and 10/19/15 to the address we have on file for him. We feel we have done our due diligence in attempting to reach Mr. [redacted] regarding this matter.In response, we have now closed the account from our office and returned it to our client. We have requested the  removal of our information regarding the above listed account from Mr. [redacted]'s credit report. We do not own the account,and therefore cannot guarantee the outcome. If there are any further inquiries, please inform Mr. [redacted] to contact [redacted], and provide the above client account number to ensure this matter is resolved. Convergent is no longer handling this account.We appreciate the opportunity to respond.

Convergent Outsourcing Inc. has investigated Ms. [redacted] dispute. DirecTV placed this accountin our office 07/23/2015 to collect $1046.47 on their behalf.
On 03/21/2016, we received an email from Ms. [redacted] disputing the balance. The account wasplaced in a disputed status and collection activity...

had been suspended. We forwarded Ms.[redacted] dispute to our client, DirecTV. On 04/05/2016, we received documents from DirecTVexplaining the charges. This information was mailed to Ms. [redacted] at the address that is on thisdispute.
We are sorry to hear Ms. [redacted] may have been a victim of fraud. In response to thisinformation, we have closed the account from our office and returned to our client. We haverequested our information be removed from Ms. [redacted] credit bureaus. We do not own theaccount therefore we cannot guarantee resolution.
If there are any further inquiries, please have Ms. [redacted] contact DirecTV to ensure this matteris resolved. Convergent is no longer handling this account. Ms. [redacted] may file a fraud claimdirectly with DirecTV by visiting www.directv.com/notmyaocount or calling 1·800-860-8542 Ext[redacted]
We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inc. has investigated this complaint. Orion Portfolio Services, LLC placed thisaccount in our office 05/27/ 2016, to collect a balance on their behalf.Upon investigation of this complaint, the phone call on 06/17/2016 was reviewed. We found that...

theagent acted professional in handling Mr. [redacted]'s call. The agent placed the account in a disputed statusand collection activity was suspended.We were unable to substantiate Mr. [redacted]'s claim that there was unprofessional conduct in thebackground of this call.In response to this complaint, Convergent Outsourcing has closed the account in our office and returned itto our client. We do not own the account and therefore cannot guarantee resolution. We will forward acopy of this complaint and our response to our client. If Mr. [redacted] has any further inquiries please havehim contact Orion Portfolio Services, LLC directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Re: [redacted] File#:[redacted] Convergent account#:T-[redacted] Service address: [redacted] Atlanta, GA.30341 To whom this may concern, Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint [redacted] placed this account in our office 7/23/15...

to collect $563.13 on their behalf. Mr. [redacted] expressed he was unhappy by the lack of contact made by our office to alert him of this debt. We did try to reach Mr. [redacted] via phone call attempts and we mailed a letter validating the debt 7/27/15. We are sorry to hear Mr. [redacted] had difficulty reaching one of our agents by phone. Mr. [redacted] shared that he was previously paid up to date with [redacted]; it seems he may be experiencing identity theft/fraud. We suggest he contacts [redacted]'s fraud department at[redacted] In response to this complaint, we have closed the above account from our office and returned it to our client. We have requested our information be removed from Mr. [redacted]'s credit report If there are any further inquiries, please contact [redacted] to ensure this matter is resolved. Convergent is no longer handling this account. We appreciate the opportunity to respond.

To Whom It May Concern, Convergent Outsourcing has received the additional inquiry from Mr. [redacted]. We have electronically submitted for the credit bureau deletion on today's date 04/29/2016.I have attached a copy of the credit deletion request for your reference. We appreciate the opportunity to respond.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com [redacted]

Complaint: [redacted]I am rejecting this response because:This is unacceptable.  There is no account number on my credit.  My full as number is [redacted] Sincerely,[redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. has received Mrs. [redacted]'s complaint Eversource placed this account in our office to collect a balance of $4954.55 on their behalf. Convergent Outsourcing has attempted to reach Mrs. [redacted] by mail and by phone. The address on file that our...

validation notice was mailed to is the same address provided in this complaint. The phone number we attempted to reach was not the phone number provided in this complaint. In response to receiving this Revdex.com complaint, Convergent Outsourcing has ceased communication on behalf of this account. We will request our information be removed from the credit bureaus. We do not own this account therefore we cannot guarantee resolution. We will forward a copy of this complaint and our response to our client. To ensure this matter is resolved please contact Eversource directly at 1-800-286-2000. We appreciate the opportunity to respond. Respectfully,

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Complaint: [redacted]I am rejecting this response because: this is not true period.  I have NO outstanding credit obligations on my credit report.  if I owed on a debt it would show up on my credit report and the only items on my credit report are current and up to date items.  Convergent and [redacted] are both scamming and I will now file a complaint against [redacted] as well.  Sincerely,[redacted]

Please view the attached PDF file.
ConvergentDecember 06, 2016Revdex.comP.O.Box 1000 DuPont, WA 98327Re: Complaint  ID#: [redacted]To Whom It May Concern,Convergent  Outsourcing,  Inc. is  attempting to  investigate  this  complaint...

 I  was unable  to  locate  any account in our office with the information [redacted] has provided.To locate an account in our office we need additional information. [redacted] states that she has not received a letter from Convergent Outsourcing nor has she found our information on her credit bureau . How was [redacted] notified of this matter in our office?If [redacted] received a call from Convergent Outsourcing please have her provide the telephone number she received the call at The telephone number she has provided of [redacted] did not locate an account for [redacted] in our office.[redacted] may also provide her full social security number that the information is tied to, in order to locate the accounts in question.We look forward to assisting [redacted] in resolution to this matter.

Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint. On 04/17/2017, Ms. [redacted] calledour office in response to a letter that she received at her address. When the agent pulled up theaccount she asked Ms. [redacted] to verify the last four digits of her social security number to ensure...

wewere speaking with the correct party.The last four numbers Ms. [redacted] provided did not match the information on file. The agent thenapologized to Ms. [redacted], and advised that her address would be removed. It is ConvergentOutsourcing's polity to ensure we have the correct person on the phone; we do not attempt to Phishfor information.We apologize for any inconvenience our letter may have caused and have since removed Ms.[redacted]'s address from the file.