Convergent Outsourcing Inc

Convergent Outsourcing has received Mr. [redacted]'s complaint. DirecTV placed this account in ouroffice on 12/02/2016 to collect a balance of$274.13 on their behalfWe have mailed two validation notices to Mr. [redacted]'s address on file. These notices included Mr.[redacted]'s right to dispute the balance owed. To...

date, this is the first notification we have received onbehalf of this account notifying us, that Mr. [redacted] disputes this account as fraud.Convergent Outsourcing believes the information we have reported to the credit bureaus was reportedwith both fair and accurate information; we do not believe we have violated any laws.In response to this complaint, Convergent Outsourcing has closed this account in our office andreturned to our client. We have requested that our infonnation for this account be removed from thecredit bureaus. Mr. [redacted] may file a fraud claim directly with DirecTV by visitingwww.directv.com/notmyaccount or calling 1-800[redacted] Ext [redacted]. We will forward a copy ofthis communication and our response to DirecTV in an effort to help Mr. [redacted] find resolution.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. PayPal, Inc. placed this account in our office to collect a balance on their behalf.To date this is the first communication we have received on this account from Ms. [redacted], indicating that she believed the balance to be...

fraudulent.In response to Ms. [redacted]'s complaint, we have closed the account from our office and returned it to our client. We do not own the account there fore we cannot guarantee resolution.If Ms. [redacted] has any further inquiries please have her contact PayPal's  customer support at 1-877-380-6578 referencing the client account number listed above.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Re: [redacted] Case #:[redacted] Convergentaccount#: T-[redacted]#:[redacted] Debt description: [redacted] [redacted] To whom it may concern, Convergent Outsourcing, Inc. has investigated the complaint. This account was placed in our office on 11/29/13 by [redacted]...

[redacted] to collect $351.68 on their behalf. We are sorry to hear that Ms. [redacted] has been unable to reach us and apologize for any inconvenience. In the complaint it references that the web address provided on our notice, WWW.convergentusa.com is for medical debt collection only. This site services companies owned by Convergent; [redacted] Center Solutions, Healthcare Revenue Cycle Management, Receivables Management and Commercial Solutions. On the website, when you access the home field in the top right hand side, there is a box that is for consumer assistance. Consumer assistance lists the phone number for Convergent Outsourcing, a calling in error field to stop calls to a specific number and a field to make a payment. I have enclosed a screen print for reference of our website. In response to Ms. [redacted] complaint Convergent has closed the above mentioned account in our office. Convergent has not reported the above mentioned account to the credit bureaus. We will forward a copy of Ms. [redacted] complaint and our response to our client. If Ms. [redacted] has any further inquiries, please have her [redacted] at[redacted], Convergent is no longer handling the account. We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased that the Compliance Representative took an extra step to review the call.  I am very pleased with the resolution of this matter.  Thank you as well Revdex.com for looking into this matter for me.  Your service provides great resources. Sincerely, [redacted]

Revdex.com:
Even though I disputed the whole amount I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com 1000 Station Drive, Ste. 222 DuPont,WA 98327 Re: [redacted], [redacted] Case #: [redacted] Convergent account#: [redacted] Debt description: [redacted] To whom it may concern, Convergent Outsourcing, Inc. has investigated the...

complaint. This account was placed in our office on 11/09/11 by [redacted] to collect $4268.01 on their behalf. On 07/16/2015 we received a call from Ms. [redacted] requesting proof of debt on this account. At that time we suspended [redacted] activity to request the documents from our client. In response to Ms. [redacted]'s complaint Convergent has closed the above mentioned account in our office. We will forward a copy of Ms. [redacted]'s complaint and our response to our client. If Ms. [redacted] has any further inquiries, please contact [redacted] at [redacted] Convergent is no longer handling the account. We appreciate the opportunity to respond.

To Whom It May Concern, Convergent Outsourcing, Inc. has received Mr. [redacted] complaint, and request that we cease communication. H&R Block placed this account in our office on 09/22/2014 to collect a balance of $4110.00 on their behalf. The statute of limitations sets forth the maximum period...

of time, after certain events, that legal proceedings based on those events may be initiated. It is not unlawful to request payment on a past statute account. Convergent Outsourcing has ceased communication on behalf of this account. The above referenced account has been closed in our office and returned it to our client, H&R Block. We do not own the account therefore we cannot guarantee resolution. We will forward a copy of Ms. [redacted] complaint and our response to our client. If Ms. [redacted] has any further inquiries please have her contact H&R Block directly, as we are no longer handling the account. We appreciate the opportunity to respond.

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Dear Mrs. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inc. has investigated this complaint. [redacted] placed this account in ouroffice 05/13/2013 to collect a balance on their behalf.On 02/19/2016, Ms. [redacted] spoke with an agent in our office and advised the account was openfraudulently when she was under...

age. The collection activity was suspended and the account wasplaced in a disputed status. On 02/24/2016, we mailed a fraud packer to Ms. [redacted] in an attempt toaide her in resolution to this matter.We are sorry to hear Ms. [redacted] has been a victim of Identity theft. If Ms. [redacted] would like to fill outand retum the fraud packet we will forward this information to our client. In response to this complaint,we have closed the account in our office and returned it to our client, [redacted]. We do not own theaccount and therefore cannot guarantee a resolution. We will forward a copy of this complaint andour response to our client. If Ms. [redacted] has any further inquiries please have her contact [redacted]directly.We appreciate the opportunity to respond.

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted]-H[redacted] Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ok to me. Sincerely, [redacted]

To Whom It May Concern,
Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint. We received an identical complaintMs. [redacted] made to the Consumer Financial Protection Bureau on 12/27/2016. [redacted] placed thisaccount in our office on 11/01/2016, to collect a balance of $997.76 on their...

behalf.
Convergent Outsourcing does not believe we have violated any laws. On 12/16/2016, a validationnotice was mailed to the address we have on file matching what was provided in Ms. [redacted]'scomplaint. This notice included her right to dispute the balance.
In response to Ms. [redacted]'s request for validation a copy of her complaint was forwarded to [redacted].In response, [redacted] has provided an explanation of the account as well as statement copies. Thisinformation has been attached for her review. Please note that [redacted] made an adjustment to thebalance on 12/28/2016, by removing the collection fee of $199.55.
In response to receiving the Consumer Financial Protection Bureau complaint, we closed the accountin our office and returned it to our client, [redacted]. We will request our information be removed fromthe credit bureaus. We do not own the account and therefore cannot guarantee resolution. If Ms.[redacted] has any further inquiries, please have_ her contact [redacted] directly.We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]

To Whom It May Concern,
Convergent Outsourcing, Inc. has received Ms. [redacted]'s dispute and request that we ceasecommunication. Galaxy International Purchasing, LLC placed this account in our office 11/24/15, tocollect a balance on their behalf.
The statute of limitations sets forth the maximum...

period of time, after certain events, that legalproceedings based on those events may be initiated. It is not unlawful to request payment on a paststatute account.
We have mailed two validation notices to the address on file. These notices included Ms. [redacted]'s right todispute the balance owed. To date, this is the first communication we have received on behalf of thisaccount, notifying us that Ms. [redacted] disputes owing a balance.
In response to this communication, Convergent Outsourcing has ceased communication. We have notreported the above mentioned account to the credit bureaus. We will forward a copy of thiscommunication and our response to our client. If Ms. [redacted] has any additional inquiries, please have hercontact Galaxy International Purchasing, LLC.
We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re: ID # [redacted] Convergent Outsourcing account #: B-[redacted] Verizon account #: [redacted] To whom this may concern, Convergent Outsourcing has received the additional information from Ms. [redacted].In the document Ms. [redacted] provided it shows a payment history from 07/21/2015 to 01/15/2016. The account number on this payment history does not match the account number in our office. In response to this information, our response remains the same. We have requested an explanation of charges from Verizon that will be mailed to Ms. [redacted] at the address we have on file. The account has been placed in a disputed status. We have not reported the above referenced account to Ms. [redacted]'s credit. We will forward a copy of this complaint and our response with the information Ms. [redacted] has provided to our client Verizon. We appreciate the opportunity to response and apologize for any inconvenience.

Complaint: [redacted]
I am rejecting this response becauseI am sending this on behalf of [redacted]. Attached please find a copy of Convergent's May 22, 2017 correspondence to you, the Revdex.com of DuPont, WA, and a copy of the latest June 8, 2017 correspondence to [redacted] from Convergent.Mr. [redacted] is still requesting assistance for the fake collection effort against him by Convergent Outsourcing, Inc.Mr. [redacted]'s original request for assistance from the Revdex.com was submitted on 05/16/2017.Mr. [redacted] states:The account in question was not and is not mine. Convergent cannot demonstrate it was or is my account and the stated origin of the account in question is more than 10 years old, March 2007, which I understand that even under the most stringent state collection laws, collections are to end after 7 years, so it seem that Convergent is simply running after dollars it may not be legally entitled to collect from anyone. The chronology of is as follows:  May 1, 2017:      I received a collection notice from Convergent.May 8, 2017:      I responded to Convergent disputing the validity of the debt and requested proof it was my account.May 18, 2017:    Convergent responds stating I requested a fraud package from Sprint and include Sprint bills dated March 7, 2008, April 7, 2008 and May 7, 2008. None of the items demonstrate the account is mine. No copy of a contract or other ‘sign-up’ document is furnished.May 22, 2017:    Convergent responds to the Revdex.com that “information for this account was requested to be removed from the credit bureaus on October 11, 2014.”May 23, 2017:    I again request proof from Convergent the account is mine.June 8, 2017:     I received correspondence from Convergent stating “This debt is valid, attached is verification of the debt” and the attachments are Sprint bills addressed to [redacted] of [redacted] dated June 24, 2014. July 24, 2014 and August 2014, with a different account number and telephone number for the other bills sent to me.  This is not my debt. Neither Convergent nor Sprint can demonstrate or prove it is my debt. I want my name and credit cleared of this issue. Please help me rectify this issue, remove this debt as being attached to me, and have Convergent stop contacting me.Thank you, [redacted]