Convergent Outsourcing Inc

Dear Ms[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further information
? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Sarah K[redacted]Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meI am satisfied with the removal of this information from my credit reportI will await to be contacted by email from Comcast
Sincerely,
[redacted]

Dear Mrs[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie [redacted]-H[redacted]Compliance Representative

Complaint: [redacted]
I am rejecting this response because:
I'm not sure if you are acknowledging you use a call forwarder or not, but I do not feel like you are taking this very seriouslyYou are using a call forwarder, and that is why the phone numbers I see are not yoursIf you know this, then why are you trying to call those numbers when you know they will not route back to you, and then putting it into your response ? That makes me feel like you think I am dumbYou are continuing to call me and if you do not clear this up I will report you to the FTC and your state attorney general, and then take legal action, and your comments in there responses will be shown to the judgeIf I have to sue you to stop calling me I will ask for damages on every one of the phone calls I have received since FebruaryTake this seriously, investigate why I am being called
June call occurred at 10:AM
June call occurred at 10:AM
Both calls came through on my number.? Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:the number I gave you may not be the one they are callingWe have two business numbers so it's probably [redacted]Submit this number and tell them to quit harassing me on my job pleaseSincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Those are? the letters that were sent so I have been in communication with your office regarding this matter.?
Sincerely,
[redacted]

Dear Mr[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information
? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted] Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms[redacted]'s disputeThis account was placed in our office on08/19/2016, to collect a balance of $on behalf of our client.We received communications through email and our website from Ms[redacted], on 01/17/ In
thesecommunications Ms[redacted] advised that she disputed the account, and requested validation of thebalanceThe account was placed in a disputed status and the collection activity was suspended so thisinformation could be requested from our client on her behalf.In response to receiving this communication through the Revdex.com, Convergent Outsourcinghas not reported the above referenced account to the credit bureausConvergent Outsourcing isrequesting documentation of the balance owed from our client and will mail the information to Ms[redacted]once it is received.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

Convergent Outsourcing, Inchas received [redacted] dispute[redacted] placed this account in our office on 11/10/2016, to collect a balance of $on their behalfTo date this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes
owing a balance.On 11/1412016, the account was closed in our office and returned to [redacted] per their requestWe have not reported the above referenced account to the credit bureausIf [redacted] has any furtherinquiries regarding this matter, please have him contact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond

Complaint: [redacted]I am rejecting this response because:
These types of business practices should not be legal and are not right to go after hardworking people after a debt is longer validThese are the bottom feeders of the world and the world should know they are just legal scammers!!!?
?

Complaint: [redacted]
I am rejecting this response because:? Although the representative asked for the last four of my social security number, I would ask WHY my address was used?? ? What is the purpose of this company sending this notice, along with enticement to reduce the amount you have to pay to settle this balance, to every person with my same name?? What if I had given a fake last four SS?? Would they still have taken my address off the list?? Of course they would have, cause it would not have matched their records.They can deny phishing but I maintain that if you send out a credit collection notice to enough people there will be people sending in payment.? This company does not ask you to verify your last of your SS? when you submit the payment.? ? So please tell me what processes they have in place to identify a payment made by the wrong person with the same name on the collection notice??
Sincerely,
[redacted]

August 10, 2016Revdex.comP.OBox DuPont, WA 98327Re: [redacted]To Whom It May Concern,Convergent Outsourcing, Inchas received [redacted] disputeT-Mobile placed
this account in our office on 06/15/2016, to collect a balance on their behalfConvergent Outsourcing does not believe it has violated the Fair Credit Reporting Act.In response to this communication, we have closed the account in our office and returned it to our client, T-MobileWe will request our information be removed from the credit bureausIf [redacted] has any further inquiries please have her contact, T-Mobile directly and reference the T­ Mobile account number listed above.We appreciate the opportunity to respond

Dear Ms[redacted]:? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K[redacted]Lead Compliance Rep

Dear Mr[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint? Please review the uploaded document for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie [redacted]-H[redacted]Compliance Representative

Convergent Outsourcing, Inchas received Ms[redacted] disputeT-Mobile placed this account inour office on 12/28/to collect a balance of $on their behalf
On 3/15/2016, we were advised the phone number of [redacted] was not a number to reach Ms.[redacted]The phone number was
marked badOur records reflect we have not attempted to callthat number againAdditionally, I have added the phone number of [redacted] to our "do not calllist"
On 04/13/2016, we received a dispute through the credit bureaus that did not include the details onwhy Ms[redacted] was disputing the balanceOn 04/14/2016, we mailed a letter requestingadditional information from Ms[redacted], so we may assist her in addressing the dispute
In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe have requested our information be removed from the credit bureausWe willforward a copy of this communication and our response to our clientIf Ms[redacted] has any furtherinquiries, please have her contact T-Mobile directly as we are no longer handling the account.We appreciate the opportunity to respond
Respectfully,Sarah K[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintI was unable to locate anyaccount in our office with the information Mrs[redacted] has provided.We did not find any matching information for the first and last name provided of [redacted].We were
unable to identify an account in our office with the address provided of[redacted]In this communication Mrs[redacted] states that she received correspondence from ConvergentOutsourcingPlease have Mrs[redacted] provide one or more of the following information so we mayidentify the account in question; Convergent account number, the client account number, the address orphone number Mrs[redacted] has received communications from Convergent Outsourcing.I have placed the phone number provided in this complaintof716-461-on our"do not call" listWe look forward to receiving the additional information necessary to locate the account in question andhelp Mrs[redacted] find a resolution to this matter
Sincerely,
Sarah K[redacted]
Lead Compliance Representative

Dear Mr[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie [redacted]-H[redacted]Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inchas received Mr[redacted]'s disputeConvergent Outsourcing does not buyor sell debts; we only collect on balances placed in our office by our clients[redacted] placed thisaccount in our office on 12/05/2016, to collect a balance on their
behalf
On 12/19/2016, Mr[redacted] spoke with an agent in our office and advised that he disputed the accountas fraudMr[redacted] also requested that he no longer receive phone callsThe account was placed in acease communication status
In response to receiving this communication through the Revdex.com, we have closed theaccount in our office and returned it to [redacted]We do not own the account and therefore cannotguarantee resolutionWe will forward a copy of this information to [redacted] along with our response.To ensure this matter is resolved we suggest Mr[redacted] contact [redacted] directly
We appreciate the opportunity to respond
Respectfully,?
Sarah K[redacted]

Complaint: [redacted]
?
I am rejecting this response because:Due to the fact that? Convergent outsourcing has admitted that they have been asked for validation on numerous occasions and have yet failed to send an signed contract or agreement stating that I owe the "said debt." They are simply sending a bill that could have been generated by their officeIf I am responsible for this account that they claim they should be able to send me a detailed report of when I missed payments, when the account was first opened and when I defaultedConvergent outsourcing should be able to send me an actual contract between me and "[redacted]." I am continuously asking that Convergent Sourcing to send what ever documents they have in their files used to verify this accountA fraudulent bill will not sufficeUnder FCRA I have the right to demand they disclose all of the documents they have recorded and retained in their files at the time of the request concerning account that at being reported on my credit reportAll unverified accounts must be deletedSo again who verified this account? What documents did they use to verify/validate? Where are the documents used to verify?The only correspondence that I received was a billing statement.? This item does not qualify? as verification per FCRAThis company is in violation for continuing to verify the account with the credit bureaus without providing the evidence as requestedit is my contention that Convergent Outsourcing know that they cannot tie me to this alleged account, otherwise, they would have done so when I made my initial requestConvergent Outsourcing is blatantly disregarding the law.?

Convergent Outsourcing, Inchas received Ms[redacted]'s dispute and complaintT-Mobile placed thisaccount in our office on 10/27/2016, to collect a balance of $on their behalf.Convergent Outsourcing was first notified of Ms[redacted]'s dispute on 03/09/2017, when we receivedan email from her,
disputing the account as fraudThe account was placed in a disputed status andcollection activity was suspended.On 03/21/2017, we received statement copies from T-Mobile validating the balance owedThisinformation was mailed to Ms[redacted] on 3/21/Additionally on 03/22/2017, we also mailed afraud packet to Ms[redacted], in the event she wanted to file a fraud claim with T-Mobile on behalf ofthe account.On 03/25/2017, Convergent Outsourcing requested our information be removed from the creditbureaus.In response to receiving this communication from your office, Convergent Outsourcing has closed theaccount and returned it to T-MobileIf Ms[redacted] has any further inquiries regarding this matter,please have her contact T-Mobile directly.We appreciate the opportunity to respond