Convergent Outsourcing Inc

Complaint: [redacted]
I am rejecting this response becauseI am sending this on behalf of [redacted]Attached please find a copy of Convergent's May 22, correspondence to you, the Revdex.com of DuPont, WA, and a copy of the latest June 8, correspondence to [redacted] from Convergent.Mr[redacted] is still requesting assistance for the fake collection effort against him by Convergent Outsourcing, Inc.Mr[redacted]'s original request for assistance from the Revdex.com was submitted on 05/16/2017.Mr[redacted] states:The account in question was not and is not mineConvergent cannot demonstrate it was or is my account and the stated origin of the account in question is more than years old, March 2007, which I understand that even under the most stringent state collection laws, collections are to end after years, so it seem that Convergent is simply running after dollars it may not be legally entitled to collect from anyone.? The chronology of is as follows:? ? May 1, 2017: ? ? ? I received a collection notice from Convergent.May 8, 2017: ? ? ? I responded to Convergent disputing the validity of the debt and requested proof it was my account.May 18, 2017: ? ? Convergent responds stating I requested a fraud package from Sprint and include Sprint bills dated March 7, 2008, April 7, and May 7, None of the items demonstrate the account is mineNo copy of a contract or other ‘sign-up’ document is furnished.May 22, 2017: ? ? Convergent responds to the Revdex.com that “information for this account was requested to be removed from the credit bureaus on October 11, 2014.”May 23, 2017: ? ? I again request proof from Convergent the account is mine.June 8, 2017: ? ? I received correspondence from Convergent stating “This debt is valid, attached is verification of the debt” and the attachments are Sprint bills addressed to [redacted]? of [redacted]? dated June 24, July 24, and August 2014, with a different account number and telephone number for the other bills sent to me.? ? This is not my debtNeither Convergent nor Sprint can demonstrate or prove it is my debtI want my name and credit cleared of this issuePlease help me rectify this issue, remove this debt as being attached to me, and have Convergent stop contacting me.Thank you,? [redacted]
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Convergent Outsourcing, Inchas investigated Mr[redacted]'s complaintOn 9/11/2015, [redacted] placed this account in our office to collect a balance of $on their behalf.Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the
incorrect party.Mr[redacted] declined to provide any information as he believed this to be a scamConvergent Outsourcing onlycollect on balances placed in our office by our clientsWe do not attempt to scam consumers.Upon investigation of Mr[redacted]'s complaint, I have reviewed the phone calls on 10/20/2015,10/27/and 11/05/for this accountI have found,at no point in these phone calls was Mr[redacted] denied the ability to speak with a managerOn 10/27/2015, Mr[redacted] did advise the agent not to contact that number again and requested a managerOn10/27/the number [redacted] was placed on our "do not call list"The agent asked Mr[redacted] to hold while the supervisor became availableAt that time Mr[redacted] said he believed the call to be a scam and decline to stay on the phone.In response to receiving this information, the account has been closed from our office and returned to [redacted]We do not own the account and therefore, cannot make any guarantees.We will forward a copy of this complaint and our response to our clientIf Mr[redacted] has any further inquiries please have him contact [redacted]'s customer support at 1-877-380-6578, referencing the above [redacted] account number

Convergent Outsourcing, Inchas the reviewed Mr[redacted]'s complaint.Verizon Wireless placed this account in our office 12/16/to collect $on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to scam consumers.We are
sorry to hear Mr[redacted] may be a victim of fraud.On 12/19/2015, Mr[redacted] spoke with an agent from our office and stated he believed the account to be fraudulent.? ? On that call Mr[redacted] also requested no further contact from Convergent OutsourcingThe account was then placed in a cease communication status.We are sorry to hear you have had difficulty reaching usOn 12/21/2015, we did receive an email from Mr[redacted] requesting that we contact him or he would file a complaint.A supervisor from our office attempted to call Mr[redacted], however there was no answer.In response to this complaint, Convergent Outsourcing has suspended this account from collection activity in our office.We do not own the account there fore we cannot guarantee resolutionMr[redacted] may file a fraud claim with Verizon Wireless by visiting www.verizon.com/fraud or calling [redacted] We will forward a copy of this complaint and our response to our clientIf Mr[redacted] has any further inquiries, please have him contact Verizon Wireless directly to ensure resolution is found.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received Mr[redacted]'s dispute with Comcast placed this accountin our office on 10120/2016, to collect a balance of $on their behalf.On 01/24/2017, Mr[redacted] spoke with an agent on our office, he advised that us that he disputedthe balanceThe account was
placed in a disputed status and collection activity was suspendedOn02/09/2016, we mailed Mr[redacted] a letter requesting additional information in order to assist himwith his stated dispute.On 03/06/2017, Mr[redacted] emailed our office with additional information pertaining to his dispute.On 03/07/2017, we obtained validation of the balance owed from ComcastThe documentation of thebalance was mailed to Mr[redacted].03/2112017, Mr[redacted] emailed our office requesting that we cease communicationThe accountwas placed in a cease communication status.This account has been closed in our office and returned to our client, ComcastWe did not report theabove referenced account to the credit bureausWe do not own this account and therefore cannotguarantee resolutionShould Mr[redacted] have any further inquiries regarding this matter, he maycontact Comcast directly.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Convergent Outsourcing Inchas received and investigated Mr[redacted] complaintOn12/13/15, Reliant Energy Services, LLC placed this account in our office to collect a balance ontheir behalf.Upon investigating Mr[redacted] complaint, I have reviewed all the calls on the 28th of January2016, the call
on 2/29/and 03/03/I found that none of the agents Mr[redacted]spoke with made a guarantee that the account would not report on his credit reportPrior to theMr[redacted] payment he was advised that the account was at the time frame that the accountwould be reported and if he made the settlement payment in two months it could still bereportedMr[redacted] was advised if he did pay the settlement we would remove our informationfrom the credit bureaus after the settlement had been completed.In response to Mr[redacted] complaint the account is settled and is no longer active in our office.We will request our information be removed from the credit bureaus.We appreciate the opportunity to respond

Dear [redacted]? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

Convergent Outsourcing,Inchas received [redacted] requestThis account was placed in our office on 07/13/to collect a balance of $on behalf of our clientThis is the first communication we have received on behalf of this accountIn response to this communication, Convergent
Outsourcing has ceased communication for this account We will forward a copy of this communication and our response to our clientWe do not own the account and therefore cannot guarantee resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: This response was not factual I have attached a copy of the 2nd letter that I sent certified and it shows that this company is in receiptYou are violation FCRA Section as I stated before I have no knowledge of this account you just typing a response on your company letterhead is not a proper nor legal validationI specifically requested that you provide me with ? a contract or documentation bearing my signature specifying the terms and conditions regarding this accountYour failure to do so is a violationIf I bring a lawsuit and I will if this matter is not properly resolved you will have to provide the court with the very document that I am requesting and if you cannot you will have to close this account and at best return it to the original creditorI will use this as proof as well as my other request to show your company is willfully being negligent.?
Sincerely,
[redacted]

Complaint: [redacted]
I disputed it times and both the company and the CBs never provided me with a signed contract with my signatureA collection bill is not a validation and I have a right to be provided with proof or it needed to be removed!!!!!

Dear Miss [redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie G[redacted]Compliance Representative

Convergent Outsourcing, Inchas received the additional information provided by Mr[redacted]The new telephone number Mr[redacted] has provided also did not locate any account in our system.Mr[redacted] states that on 6/29/2016, he received a call from us at a number of 559-515-Upon investigating this complaint, the telephone number was called and was not a number that was able to reach any party.On 06/30/2016, Mr[redacted] states that he received a call from 661-380-When calling this number we reached a Locksmith company.I provided the telephone numbers listed in this complaint to our telephony administer,who confirmed these are not phone numbers that are owned by Convergent Outsourcing nor have they been prior.The number in the message Mr[redacted] is receiving is a call ? back number for Convergent Outsourcing and we would like to assist Mr[redacted] in finding resolutionft is possible that calls are being forwarded from a different phone number entirely to one of Mr[redacted]'s lines; however with the information provided we are unable to determine the cause at this time.If Mr[redacted] receives any additional calls please have him track the dates of the calls, the time the calls were received, the phone number that appeared on the caller identification, and send them to me directly at [redacted]@convergentusa.com so I can have this matter investigated further.We apologize for any inconvenience Mr[redacted] may be experiencing in this matter and hope to find a resolution

Dear Ms[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie [redacted]Compliance Representative

Re: [redacted] Case #: [redacted] Convergent account#: T-[redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inchas received Ms[redacted] disputeT-Mobile placed this account in our office on 12/26/to collect a balance of $on their behalfOn
01/04/2016, a validation notice was mailed to Ms[redacted] at the address we had on fileIt appears from the information provided in this dispute, that the apartment number that we had on file at that time was not correctIn response to Ms[redacted] dispute, we have closed the account in our office and returned it to our client, T-MobileWe have requested our information be removed from the credit bureausWe do not own the account therefore we cannot guarantee resolutionIf Ms[redacted] has any further inquiries, please have her contact T-Mobile directly as we are no longer handling the accountWe appreciate the opportunity to respond

May11,
Revdex.comP.OBox 1000DuPont, WA
Re: Complaint ID #: [redacted]To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate Ms[redacted]'s complaint We are unable tolocate information for Ms[redacted] with the information
provided in this complaintIn this complaint Ms[redacted] states that Convergent Outsourcing has been making inquiries on hercredit bureauInquiries to the credit bureaus are only able to be viewed by the consumer, and do notaffect their credit rating.I was unable to locate an account in our system with the name provided, address or telephone number.In order to locate the account we were making inquiries on and investigate this complaint, please haveMs[redacted] provide Convergent Outsourcing with one of the following, the full social security number,Convergent Outsourcing account number or client account number.We appreciate the opportunity to respond
Respectfully,Sarah K[redacted]Compliance Representative

Please view the attached PDF file
Convergent Outsourcing has received [redacted] communication[redacted] placed this account in our office on 05/10/to collect a balance of $on their behalf.To date, we have mailed ? two validation ? notices to the address that matches what is
provided ? in this communication.In response to receiving this communication, Convergent Outsourcing has closed the account in our office and returned it to our clientWe will request our information be removed from the credit bureausIf [redacted] has any further inquiries please have him contact [redacted] directly, as we are no longer handling this matter.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received Mr[redacted] fraud disputeEntergy placed this account inour office 08/06/2007, to collect a balance of $on their behalf.On 04/04/ 2016, Mr[redacted] spoke with someone in our office and advised us that this account wasfraudulent
We are sorry Mr
[redacted] may be a victim of fraudIn response to this communication we have closedthe account in our office and returned it to our client, EntergyWe have not reported the above referencedaccount to the credit bureausWe do not own the account and therefore cannot guarantee resolutionIfMr[redacted] has any further inquiries or to file a fraud claim please have him contact Entergy at 1-800-ENTERGY
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

To Whom It May Concern,
Convergent Outsourcing has received the additional information provided and from Ms[redacted] Sprintplaced this account in our office on 03/21/2016, to collect a balance of$on their behalf.This is the first communication we have received on behalf of this account, stating that Ms[redacted]disputes owing the balance
In response to receiving this information, we have placed the account in a disputed status so this mattermay be investigatedThe collection activity has been suspended We will update the credit bureauaccordingly
We have requested documentation on Ms[redacted]'s behalf from our client Sprint Once this documentationis received we will mail them to the address provided in this complaintWe do not own the accounttherefore we cannot guarantee resolutionWe will forward a copy of this communication and ourresponse to client
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]? Compliance Representative?

Re: [redacted] Case #:[redacted] Convergent account#: R-[redacted] Midnight Velvet account #:[redacted] To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr[redacted] complaint We recently responded to a similar complaint Mr[redacted] made to the Washington State Attorney
General's office, Consumer Financial Protection Bureau and the Revdex.comOur position remains the sameI have attached our previous responses made to Mr[redacted] in response to this matter for his review
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]