Convergent Outsourcing Inc

Dear Mr[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response?

Please view the attached PDF file
To Whom It May Concern,Convergent Outsourcing has received *** *** complaint*** placed this account in our office on 03/21/16,to collect a balance of $on their behalfConvergent Outsourcing has mailed three notices to the address we have
file.Convergent Outsourcing does not believe It has violated any lawsAttached is the first validation notice Convergent Outsourcing mailed to *** ***,at the address provided by *** This noticeinduded *** *** right to dispute the balance.In response to *** *** communication, the account has been placed in a disputed status and the collection activity has been suspendedWe will update the credit bureaus accordinglyI have attached statement copies provided by ***, for *** *** reference.We appreciate the opportunity to respond.?

Convergent Outsourcing, Inc.has Investigated your complaint.PayPal, llcplaced this account in our office to collect a balance on their behalf ***.On 03/01/2016, we received an email from notifying us of your disputeOn ***, the account was closed in our office and returned to our
c6entIn response to your complaint, the account is closed In our office and has been returned it to our client We have not reported this account to the credit bureausWe do not own the account the re we cannot make any guaranteeWe will forward a copy of this complaint and our response to our clientIf you have any additional inquiries you may contact PayPal's customer support at *** ***, and reference the client account number above.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Dear Ms[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? ? Sarah K[redacted]Lead Compliance Rep

Dear Mr[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K[redacted]Compliance Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meI had already contacted PayPal by email and they confirmed that I did not owe them any moneyI don't believe that convergent actually received a notice from PayPal since PayPal never tried to contact me and I have been doing business with them all of
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]Dear Revdex.com I accept the business response even though they still haven't been honest!The only reason they are giving me the receipt I have been asking them for OVER and OVER again, is because Revdex.com stepped in.Which shouldn't of been necessary had they taken care of the compliant directly through them.They have lied to Revdex.com alsoThey never sent it to my email, and they know they don't have proof of it ever delivered or sent to my email on 04/as they say they did.Thank you Revdex.com for stepping in and getting this handledI know it wouldn't of been handled through them without your help.Convergent Outsourcing is a VERY dishonest business!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***? ***

To Whom It May Concern,Convergent ? Outsourcing, Incis attempting to investigate ? this complaintDue to the vast number of accounts, I am unable to identify an account for Mr*** with the information he has provided.In this complaint, Mr*** states that we have reported information
to his Experian credit bureauTo further investigate this complaint ? we require additional information to locate an accountPlease provide one of the following; the Convergent ? Outsourcing account number, client account number or the full social security number.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because: the letter covers one account, the agency is currently reporting accounts on my report for the same clientOne account for $and one for $Please create a letter for both accounts
Sincerely,
*** ***

August 13, 2015Revdex.com1000Station Drive, SteDuPont, WA98327Re:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ID #[redacted]Convergent account #:[redacted]To whom
this may concern,Convergent Outsourcing, Inchas investigated this complaint We had our collection manager Matt B[redacted] call Ms[redacted] at the number providedHe apologizedto Ms[redacted] and explained why the agent would not speak with herWe apologizefor any inconvenience and hope that MrB[redacted] was able to resolve any questions or concerns Ms[redacted] may have had.We appreciate the opportunity to respond
Respectfully,Sarah K[redacted]Compliance RepresentativeT: ? 206.322.4500[redacted]@ConvergentUSA.com

Dear Mr[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? Respectfully submitted,Sarah K[redacted]Lead Compliance Rep

Dear Mr[redacted], ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie [redacted] Compliance Representative

Convergent Outsourcing, Inchas reviewed Ms.[redacted];s responseThe information referenced in our response reflects the information we have for Ms[redacted]Convergent outsourcing did not provide Ms[redacted] with account information that did not belong to her
In response to the information, our position remains the sameConvergent Outsourcing did not report the above mentioned account to the credit reporting agenciesWe will forward a copy of this complaint and our response to our clientIf Ms[redacted] has any further inquiries regarding this account please have her contact [redacted] Wireless, as we are no longer handling the account

Dear Ms[redacted]? ? ? ? ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document
for further information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

Convergent Outsourcing, Increceived Ms***'s complaint*** *** placed this account in our office 09/21/to collect $on their behalfWe do apologize about inconvenience we may have caused by contacting her at her place of employmentUpon investigation of this complaint I
did not find we have made contact with anyone on this account.We have options to stop phone calls, or to have phone numbers removed from our system, Convergent has ? a? ? Do? ? Not ? Call ? line ? at? ? 1-855-728-or ? visit ? our ? web? ? site ? at www.convergentusa.com and use the link that we are calling in error.In response to your complaint, we have ceased communication, closed and returned your account to our clientIf you have any inquiries please have Ms*** contact *** ***, as we are no longer handling the accountShe may reach *** *** at their recovery department, (800) 289-

Convergent Outsourcing, Inchas received Ms*** disputeT-Mobile placed this account in our office on10/17/2016, to collect a balance on their behalf
On 11/2812016, we received an email from Ms*** requesting a lower settlement amount than wasoffered on the letter she received
On
11/30/2016, Ms*** spoke to one of our agents and she was offered a settlement of $Ms.*** stated she wanted to receive a new settlement letter first
On 11/30/2016, Ms*** called our office again requesting a settlement letter be emailed to her
On 11/30/2016, an email was sent to Ms*** with the settlement offer
On 11/30/2016, we received Ms*** credit card payment via our website for the amount of $
The recording of the telephone call from 12101/was reviewedMs*** phoned our office requestinga receipt showing account was settledHer email address was verified and the call dropped in the middle ofthe agent speaking with Ms***We were unable to substantiate Ms*** statement that the agenthung up the phone on her
This account has been settled with Convergent Outsourcing and we will request our information be updatedwith the credit bureausIf Ms*** has any further inquiries, please have her contact T-Mobile directly
We appreciate the opportunity to respond

Dear Mr***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

Please view the attached PDF file
January 05,2017Revdex.comP.O.Box ? DuPont, WA 98327Re: Case ID:[redacted], [redacted]To Whom It May Concern,Convergent Outsourcing, Inchas received your additional information and located the account in question.We appreciate Mrs.[redacted] notifying us that we have reached the incorrect party.We have removed her address so she does not continue to receive mail for the incorrect party.Upon investigation of Mrs[redacted]'s complaint, we found that a fraud packet was mailed to her address in error.We apologize for the inconvenience this may have caused.In response to Mrs[redacted]'s request we have ceased communication in reference to this matter
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