Convergent Outsourcing Inc

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr[redacted]'s communication through the Better BusinessBureauThis account was placed in our office on 1/24/2017, to collect a balance of $on behalfof Figi's.In response to receiving this communication from the RevDex.com, we have closed thisaccount in our office and returned it to our clientWe have not reported our information for the abovementioned account to the credit bureausIf Mr[redacted] has any further inquiries regarding this matterhe may contact Figi's directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Lead Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Please send this in writing to my address
Sincerely,
*** ***

***, ***File #:***Convergent account #:*** *** account#:***To whom this may concern,Convergent Outsourcing Inchas investigated Ms***'s complaint*** *** placed this account in our office10/18/to collect $47.21on their behalfConvergent
collects on accounts that have been placed in our office by our clients.Ms*** shares she did ? not provide verification information so that ? our agents may disclose detailed information as to why we are calling.To protect consumer information, our company policy is to complete verification to ensure that we are speaking to the correct party so that ? we do not disclose personal informationThe recorded phone calls were reviewed,our agents did state who they were calling for,their name, as well as our company name.On 10/21/15, Ms*** spoke with one of our agents, there was no request during the phone call to stop calling.On 10/28/15, Ms*** spoke to another one of our agents, during this phone call she requested the calls to ceaseIt was at that time, her phone number was placed on our 'do not call' list and we have ceased communication.The account remains in a cease communication status;we suggest contacting *** *** to ensure a resolution is found with this account

Dear Ms***,
Convergent Outsourcing Inchas received your request to cease communicationSynchrony Bankplaced this account in our office to collect a balance on their behalf on 03/ 01/2016.On 04/13/2016, we received a payment to settle your account at a reduced amount of$The account
is no longer active in our office.In response to this information, I have added the phone number of 201-206-to our "do notcall list"We apologize for any inconvenience we may have caused.We appreciate the opportunity to respond
Respectfully, Sarah K***Compliance Representative

Dear Dr[redacted],? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

Please view the attached PDF file
?
***, ***Case# : ***Convergent Account#:R-*** *** #: ***To whom it may concern,Convergent Outsourcing, Inchas investigated the complaint? On 07/26/2015, *** placed this account in our office to collect
$1324.81on their behalf.We are sorry to hear Ms*** may be a victim of identity theftThis is the first notification that we have received that Ms*** believes the account to be fraud.In response to this complaint, we have closed the account in our office and returned it to our client ***We do not own the account there fore we cannot guarantee resolutionWe will for a copy of this complaint and our response to our clientIf Ms*** has any further inquiries please have her contact *** as we are no longer handling the account.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received *** ***'s request for validation*** placed thisaccount in our office on 03/25/2016, to collect a balance of $on their behalf.We have sent four validation notices to the email address on file ***.The
emails were opened using the last four numbers of the social security number on this account.These notices included Mr***'s right to dispute the balance owedTo date, this is the firstnotification we have received on behalf of this account notifying us, that Mr*** disputes theaccount.Convergent Outsourcing has requested the billing statements from ***Once we receive thesethey will be mailed to Mr***'s addressConvergent Outsourcing has closed this account with ouroffice and returned it to our clientWe will request that our information for this account be removedfrom the credit bureausIf Mr*** has any further questions regarding this account he maycontact *** directly as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully,Mattie G***Compliance Representative

Dear *** ***,? ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ?

To Whom It May Concern, Convergent Outsourcing has received the additional inquiry from Mr***We have electronically submitted for the credit bureau deletion on today's date 04/29/2016.I have attached a copy of the credit deletion request for your referenceWe appreciate the opportunity to respond
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com? ***

Re: ***, *** Case #: *** Convergent account #: R-*** Swiss Colony account#: *** To whom this may concern, Convergent Outsourcing, Inchas investigated Mr***'s complaintThis account was placed in our office 01/13/to collect a balance of $on behalf of
Swiss ColonyIn review of this complaint, we found that the check number provided of *** in the amount of$ was dispersed incorrectlyThis resulted in a payment in the amount of$ $being applied to Mr***'s Midnight Velvet account that was also in our office at the timeWe found that the correct allocation would have been $toward the Midnight Velvet account and $towards the Swiss Colony accountWe find that all payments were applied to accounts that Mr*** had in our officeRemoving the payment from the Midnight Velvet account to apply to the Swiss Colony account, would cause the Midnight Velvet account to have a balance due; as it has been paid in full as a result of the $payment that was applied to it in errorIn response to our error, Convergent Outsourcing is in the process of applying a payment in the amount of $to the Swiss Colony account, so that it may close with a zero balanceWe apologize for any inconvenience our error has caused, and hope this is a resolution that Mr*** would find satisfactoryWe appreciate the opportunity to respond

Convergent Outsourcing Inc.has received *** *** complaint Verizon Wireless placed this account in our office on 06/0812016, to collect a balance of $on their behalf.On 06/28/2016, we received *** *** request for validation of the balanceThe account was placed in a disputed
status and collection activity was suspendedWe have requested the documentation from our client on behalf of *** ***.In response to this communication Convergent Outsourcing does not believe we have violated any lawsThe account has been placed in a cease communication statusWe have not reported our information for the above referenced account to the credit bureaus.When the information we have requested is received from our cl ent,we will mailthe documents to the address onfile.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find this most disturbingI will most definitely await the requested documents and determine the proper course of action.?
I have sought legal advice and as soon as I receive the documents I will look them over and most definitely go from thereLike I stated if I have in fact missed a debt I will happily make right upon it with the documents requested.?
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:This Company is Not Being Truthful They Have Not Mailed Me anything ? I Have Yet to recieve The Fraud affidavit ? I also contacted sprint and was told to contact they no longer have my account ? This account must be deleted within ? days? ? ? ?
Sincerely,
[redacted]

Dear Mrs***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H*** Compliance Representative

Complaint: ***
I am rejecting this response because:I am requesting the original documentation from Household Finance and from Velocity which is a second party? It is not clear from the response that they are obtaining the original documentation that they say is the original debtor? These two document(s) need to be provided? I vaguely remember having a dispute with Velocity many many many years ago and I will look for those papers in order to file suit if need be? If they believe this is a legitimate debt, these documents should be easy for them to provide?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Dear Mr***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Lead Compliance Rep

To Whom ItMay Concern,Convergent Outsourcing,Inchas investigated this complaintRBS Citizens,N.Aplaced this account in our office to collect a balance on their behalf 08/07/2015.On 09/03/we received notification from Mr[redacted] requesting validationOn 09/11/2015, we requested this
information from RBS Citizens, NAAs of 11/11/2015, we did not receive the validation requestedOn 11/11/the account was closed from our office and returned to our client.Mr[redacted] also states that we are attempting to collect on the same debtUpon investigation we show we have had no further collection attempts after the account was disputed on 09/03/2015.In response to this complaint, attached is a copy of the letter indicating the account had been closed and returned to RBS Otizens, N.Aper Mr[redacted]'s request.If Mr[redacted] has any further inquiries, please have him contact ? RBS Citizens, N.Adirectly, as we are no longer handling the account.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing has investigated Ms*** complaintUpon investigation of Ms*** complaint, the calls on 01/13/were reviewedWe agree the agent Ms*** initially spoke with did not handle the call in a professional mannerWe take complaints
very seriously and thank her for bringing this matter to our attentionThis matter will be addressedConvergent Outsourcing has ceased communication as requested by Ms*** in this communication to the Revdex.comWe sincerely apologize for any inconvenience and appreciate Ms*** contacting our office in regards to this matterRespectfully,

Convergent Outsourcing Inchas investigated Ms[redacted]'s complaint Palisades Collection, LLCplaced this account in our office 02/05/to collect on their behalf.On 12/22/2015, Ms[redacted] informed one of our agents that she believed the account to be fraudOn 12/24/2015, a fraud packet was mailed to
Ms.[redacted], in an attempt to help her clear the account with our client.In response to the complaint, Convergent Outsourcing has closed the account in our office.We do not own the account there fore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientWe suggest Ms[redacted] contacts Palisades Collection, LLC at (800) 414-to ensure this matter is resolved