Convergent Outsourcing Inc

Convergent Outsourcing, Inchas investigated Mr***'s complaint.Convergent Outsourcing only collects on balances placed in our office by our clientsWe ? do not attempt to scam consumersVerizon placed this account in our office on 02/25/16for *** *** to collect a balance
of$106.24.Our records indicate the account was placed in a cease communication status and phone numbers were removed on 03110/In our first phone call on 03/10/to Mr*** ***, Mr*** handed the phone to a female speaker who refused to verify or allowing us to speak to consumerShe told us not to callShe then terminated the conversationThe female contacted us a few moments later to reiterate no further calls were to be madeAt that point the account was placed in a cease communication status and phone numbers on account were removed after conversation with one of our managers

To Whom It May Concern,Comcast placed this account in our office on 01/10/to collect a balance of $on theirbehalfThis is the first notification we have received that Ms*** was disputing the accountIn response to receiving this information, convergent Outsourcing has closed this
account in ouroffice and returned it to ComcastWe will request our information for the above referenced accountbe removed from the credit bureausWe do not own the account and therefore cannot guaranteeresolutionIf Ms*** has any further inquiries please have her contact Comcast directly.We appreciate the opportunity to respond

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie ***-H*** Compliance Representative

Complaint: ***I am rejecting this response because:This is unacceptable? There is no account number on my credit? My full as number is *** Sincerely,*** ***

To Whom It May Concern,
Convergent Outsourcing has received Mr***'s fraud disputeWe are sorry to hear that Mr.*** may have been a victim of fraud*** placed this account in our office on 10/31/2016,to collect a balance of $on their behalf
On 11/21/2016, we mailed a
validation notice to the address on file matching the address providedthrough the Revdex.comThis notice included Mr***'s right to dispute thebalanceTo date, this is the first communication we have received on behalf of this account;notifying us that Mr*** disputes the account as fraud
In response to receiving this information, Convergent Outsourcing has requested a fraud packet bemailed to the address Mr*** has provided in this communicationPlease have Mr***fill out and gather the requested informationOnce completed Mr*** may return the fraudpacket to ***'s fraud management team located in the directionsWe will request our informationbe removed from the credit bureaus
We appreciate the opportunity to respond
Respectfully,Sarah K***

Complaint: ***
I am rejecting this response because: I was in contact with Lisa B***She sent me the attachment; however, has SAMPLE on it
Sincerely,
*** ***

Please see attached PDF file
Convergent Outsourcing has received *** *** rejection to our response from October 10,2016.After further review of *** *** rejection of our response, it appears this is a fraud disputeConvergent Outsourcing will be sending *** *** a fraud packet.Convergent Outsourcing will notify *** that this may have been a case of fraudConvergent Outsourcing has suspended collection efforts on this account, and will update the credit bureaus accordingly.We appreciate the opportunity to respond

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted, ? Mattie G*** Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr*** disputeWe responded to a similar complaint Mr*** made to the Consumer Financial Protection BureauOur position remains the sameI have attached a copy of our response to the Consumer Financial Protection
Bureau for Mr*** referenceWe appreciate the opportunity to respond
Convergent Outsourcing, Inchas received your disputeOn 04/14/PayPal, Incplaced this account in our office to collect a balance on their behalfOn 04/18/2016, the account was closed and returned to our client per their requestIn response to your communication, the account is closed in our office and has been returned to our client, PayPal, IncWe will forward a copy of this complaint and our response to our client We do not own the account and therefore cannot guarantee resolutionIf you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number aboveWe appreciate the opportunity to respond

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms ***'s fraud disputeT-Mobile placed this account in our office on 10/27/This communication was the first notification we received that the account was disputed as fraud
In response to receiving this information,
Convergent Outsourcing has closed the account in our office and returned it to T-MobileWe did not report our information to the credit bureaus for this accountA copy of this information has bene sent to T-MobileWe do not own the account and therefore we cannot guarantee resolutionIf Ms*** has any further inquiries, please have her contact T-Mobile directly.?
We appreciate the opportunity to respond
Respectfully,
Mattie G**-***
Compliance Representative?

? To Whom It May Concem, Convergent Outsourcing, Inchas received Mr*** complaintT-Mobile placed this account in our office to collect a balance of $on their behalf 12/22/On 01/19/2016, we mailed a validation notice to the address on the account, matching what was
provided in this complaintThe validation notice included Mr*** right to dispute the balanceOn 08/18/2016, we were advised that Mr*** disputed a portion of the balance owedThe account was placed in a disputed status and the collection activity had been suspended so this matter may be investigatedMr*** was advised that validation of the balance owed would be requested on his behalf from T-MobileConvergent Outsourcing believes it reported the account to the credit bureaus with both fair and accurate informationIn response to this complaint, we have closed the account in our office and returned the account to our client, T-MobileWe will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries, please have him contact T-Mobile directly We appreciate the opportunity to respond

Please view the attached PDF file
ConvergentDecember 06, 2016Revdex.comP.O.Box DuPont, WA 98327Re: Complaint ? ID#: *** *** ***To Whom It May Concern,Convergent ? Outsourcing, ? Incis ? attempting to ? investigate ? this ? complaint
? I ? was unable ? to ? locate ? any account in our office with the information *** *** has provided.To locate an account in our office we need additional information*** states that she has not received a letter from Convergent Outsourcing nor has she found our information on her credit bureau How was *** notified of this matter in our office?If *** *** received a call from Convergent Outsourcing please have her provide the telephone number she received the call at The telephone number she has provided of *** did not locate an account for *** in our office.*** *** may also provide her full social security number that the information is tied to, in order to locate the accounts in question.We look forward to assisting *** in resolution to this matter

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie G***Compliance Representative

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing, Increceived Ms***'s complaintRegions Bank placed this account in our office 09/21/to collect $on their behalf.To date this is the first communication we have received from Ms.***We are sorry to hear she maybe a victim of fraud.In response to
receiving this information, we have ceased communication, closed and returned the account to our clientIf there are any inquiries, please have Ms*** contact Regions Bank directly, as we are no longer handling the accountShe may reach Regions Bank at their recovery department, *** ***

Convergent Outsourcing, Inchas received Mr***'s complaintSprint placed this account in ouroffice on 02/22/2017, to collect a balance of$1,on their behalf Convergent Outsourcing onlycollects on balances placed in our office by our clients; we do not buy debts.Convergent Outsourcing
believes the information we have reported to the credit bureaus was reportedwith both fair and accurate informationAttached are statement copies obtained from Sprint,validating the balance owed.We will forward a copy of this communication from the Revdex.com and this response toour clientThis account has been placed in a disputed status and the collection efforts have beensuspendedThe credit bureaus will be updated accordingly

Complaint: ***I am rejecting this response because:
Convergent says they cannot find an account in my name, and they want an account number in order to proceed.? I do not have such a number, because I've never been contacted by Convergent in the first place.? I've only learned their name because they falsely reported a delinquency in my name.? They certainly reported a delinquency to Equifax, yet miraculously don't have a record of my account when it comes time to correct their mistake.? They ended their initial response by asking for my full Social Security Number.? As if I would simply give them my SSN when they have already fraudulently reported me to the credit bureaus and "cannot find a Convergent account in my name".? Convergent can contact me with a secure email, and I would consider giving them more information.? However, considering they have never contacted me in the first place, I will not hold my breath nowI have no faith that this company is even legitimate, other than the fact they responded to the Revdex.comUnless they take further steps to rectify this situation, the next contact they receive from me will be from my attorney
Sincerely,*** ***

Seems like convergent is trying to buy time on this issueI am certain that there is not many *** *** that have a claim with convergent that claim Reliant energy as the original debtorI have provided a copy of the image from my kredit karmaplease stop running around in circles and delete this account

Re: Case #: *** ***, *** Convergent Outsourcing account#: R-*** PayPal, Incaccount#:*** To Whom It May Concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintPayPal, Incplaced this account in our office 01/25/2016, to collect a balance on
their behalfOn 02109/2016, Ms*** spoke with an agent in our office and requested her phone number be added to our "do not call list" and advised that she did not believe the account to be hersI found that the agent failed to add Ms***'s number to our "do not call list'' and take the necessary steps to place the account in a fraud statusWe will ensure the agent will be counselled on this matter In response to Ms***'s complaint, we have added her phone number of 909-282-to our 'do not call list'We have closed the account from our office and returned it to our client, PayPal, IncWe have not reported the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionIf Ms*** has any further inquiries please have her contact PayPal's customer support, at 1-877-380-referencing the client account number listed aboveWe appreciate the opportunity to respond

Please view the attached PDF file
Convergent Outsourcing, Inchas received *** *** fraud dispute*** *** placed this account in our office 12/22/2014, to collect a balance on their behalfWe are sorry to hear *** *** has had difficulty reaching someone in our office to
discussthis matter.On 06/23/2016, the account was closed in our office and returned to our client*** *** Convergent Outsourcing did not report the above reference account tothe credit bureaus.In response to this communication we are no longer handling the account If *** *** has any further inquiries regarding this matter please have her contact *** *** directly.We appreciate the opportunity to respond