Convergent Outsourcing Inc

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

***DOCUMENT ATTACHED***
August 09,2016Revdex.comP.O.Box DuPont, WA 98327*** *** *** *** *** *** *** *** ** *** *** *** *** ***To Whom It May Concern,Convergent Outsourcing, Inchas received *** ***
complaint*** placed this account in our office on 03/06/to collect a balance on their behalf.Upon investigation of this complaint we have reviewed the phone calls for this fileWe were able to identify the issues *** *** has voiced in her complaint and thank her for notifying us of these concernsWe ensure the agents will be counselled, and apologize for any inconvenience this may have caused.In response to this communication, we have closed the account in our office and returned it to our client, ***.We have added the phone numbers associated with this file to our "do not call"listIf *** *** has any further inquiries regarding this matter, please have her contact *** directly, and reference the *** account number listed above.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s dispute* *** placed this account in our officeon 11/04/2016, to collect a balance of$on their behalf.Convergent Outsourcing mailed a validation notice to Ms*** on 01/19/This notice includedMs
***'s right to dispute the balance owedTo date, this communication through the Better BusinessBureau, is the first communication we have received on behalf of this account.Convergent Outsourcing has ceased communication and returned the above mentioned account back to* ***We do not own the account and therefore cannot guarantee resolutionWe will forward a copyof the communication received by your office and our response to ***.We appreciate the opportunity to respond.Respectfully,Sarah K***Lead Compliance Representative

Convergent Outsourcing Inchas investigated Mr***'s complaintGalaxy Asset Purchasing, LLC placed this account in our office11/20/13, to collect on their behalf.In response to this complaint, we have ceased collection activity.We will provide a copy of the complaint and our response to our
client.We do not own the account therefore ? we cannot guarantee resolutionWe suggest contacting Galaxy Asset Purchasing, LLC to ensure this matter is resolved

Dear Mrs***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie ***-H***Compliance Representative

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May27, 2016Revdex.comStation Drive, Ste222DuPont, W A
Case# ***, ***Convergent Outsourcing, Incaccount#: R - ***First Choice Power account#: ***To whom this may concern,Convergent Outsourcing, Inchas received Ms***'s fraud disputeOn
11/19/2012, FirstChoice Power placed this account in our office to collect $on their behalfTo date this isthe first communication we have received on this account notifying us that Ms*** believesthis account was opened fraudulently.We are sorry to hear Ms*** may have been a victim of fraudIn response to thiscommunication we placed the account in a disputed status so this matter may be investigated.The collection activity has been suspendedWe requested our information be removed from thecredit bureaus on 04/26/We will forward a copy of this communication and our response toour client.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Convergent ? Outsourcing, ? Inchas? investigated? Mr***'s ? complaint? Ever source ? placed ? this account in our office 05/09/2013, to collect $on their behalf.On 01/09/2015, a validation notice was sent to the address we have on file for Mr
*** that is the same ? as the address ? provided in this complaintTo date ? this is the first communication ? we have received informing us that Mr*** is disputing the balance.In response ? to this complaint, Convergent ? Outsourcing ? Inchas ceased collection activityWe have requested our information for the above referenced account be removed from the credit bureauWe do not own the account therefore we cannot guarantee ? the outcomeWe will forward a copy of this complaint ? and our response ? to our clientIf Mr*** has any further inquiries please have him contact Ever source directly

This company has been sending me collection letters for over months with a company I have never done business withNow, today they have sent me another one for a debt I do not oweI did deal with the company but there was no balance I owed when I leftI have tried to contact them, but to no availI am going to try and send them a certified letter next to tell them to quit sending me letters and threatening meI need this company to stop contacting me and remove any negative information they might have on my credit report

To Whom It May Concern,Convergent Outsourcing has received the additional infonnation provided by Dr** ***With theinformation provided, we believe we have identified the account in questionThe infonnation on theaccount we have identified does not match the name ** ***Convergent Outsourcing hasrequested our infonnation for the account we believe Dr** *** is referencing to be removed fromthe credit bureausThe e-OSCAR AUD control number for the credit deletion request is 4.We apologize for any inconvenience Dr** *** has experienced, and appreciate the opportunity torespond.Respectfully,Sarah K***Lead Compliance Representative

Complaint: ***
I am rejecting this response because: as I stated before I have no contract with Convergent OutsourcingWhen Srpint sold my contract to them the original contract became void
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to thank all parties involved for your support and prompt attention to this matter
Sincerely,
*** ***

Dear Ms***,? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded documents for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Sarah K***Compliance Supervisor

Please view the attached PDF file
August 03,2016Revdex.com P.O.Box 1000DuPont, WA 98327Re: *** *** *** ? *** *** *** *** ** *** *** *** *** * ***To Whom It May Concern,Convergent Outsourcing Inchas received *** ***
complaint*** *** placed this account in our office on 07/22/2016, to collect a balance of $on their behalfConvergent Outsourcing is a licensed collection agency, who only collects on balances placed in our office by our clientsWe do not attempt to scam consumers,Upon investigation in this complaint that our agent hung up on *** *** the call on 08/01/was reviewedOn 08/01/2016, a female called and said they had received a letter from us and provided the client account numberThe agent asked who he was speaking withThe party on the phone asked who's name the account came up underThe agent advised he could not disclose the information and requested the first and last name of the party calling in to verify whom he was speaking with.The female on the line declined to provide the information and then stated she would be filling a Revdex.com complaint and she disconnected the call.To protect consumer's personal and private information we are unable to disclose account information to an unauthorized party.Convergent Outsourcing believes the agent handied the call in ? a professional manner.In response to this communication the account has been placed in a disputed status so validation of the balance may be requested from *** ***When the infonnation we have requested is received from our client, we will mail the documents to the address on file and cease communication.If *** *** has any further inquiries regarding this matter, please have him contact *** *** directly referencing the *** *** account number above.We appreciate the opportunity to respond

Convergent Outsourcing Inchas received *** *** complaint and the request that we cease communication.Upon investigation of *** *** complaint, we found that on 06/14/*** *** called and advise one of our agents that we had reached the wrong number for the party we were attempting to
reach.The agent did not take the necessary steps to ensure that ***'s phone number was removedWe apologize for this error and ensure the agent will be counselled on this matter.In response to this communication,we have placed the phone number of *** on our "do not call" listWe apologize for the inconvenience we may have caused.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Ms***, ? Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.? Please review the uploaded document for further
information.? If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response? ? ? ? Respectfully submitted,? Mattie ***-H***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Sprint was paid by check a sum of $made out to their collection agency IC SystemsA copy of the front and back of the check was provided to convergentSprint does not reflect this payment on their invoice, in fact the invoice just states previous balance when I specifically asked what period they're billing me for
Sincerely,
*** ***

Convergent Outsourcing, Inchas received Ms***'s complaintOn 04/17/2017, Ms*** calledour office in response to a letter that she received at her addressWhen the agent pulled up theaccount she asked Ms*** to verify the last four digits of her social security number to ensure
wewere speaking with the correct party.The last four numbers Ms*** provided did not match the information on fileThe agent thenapologized to Ms***, and advised that her address would be removedIt is ConvergentOutsourcing's polity to ensure we have the correct person on the phone; we do not attempt to Phishfor information.We apologize for any inconvenience our letter may have caused and have since removed Ms.***'s address from the file