Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:This company condones people prank calling! I received calls from this company pranking me from an employee named *** ***This matter has not been addressed nor acknowledged and I find this unacceptable behavior.

Dear Ms***,Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If
we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Revdex.com:I have received an email from this company resolving my issueThanks! Sincerely, *** ***

Re: *** *** Case #: *** To whom it may concern, Convergent Outsourcing Inchas investigated Ms*** complaint*** placed this account in our office on 09/30/to collect a balance of $on their behalfIn response to the complaint, we have closed the account and returned it
to ***We have requested our information regarding the above referenced account be removed from Ms*** credit reportIf there are any further questions, please have Ms*** contact *** to ensure a resolution is foundConvergent is no longer handling this accountWe appreciate the opportunity to respond

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Convergent Outsourcing, Inchas received and investigated *** *** complaintThis account initially began reporting to Trans Union on 08/27/The information updated to the credit bureaus on 9/10/16, was a request for credit deletion per *** previous complaint on 09/06/
The account with *** was closed from our office on 09/06/2016; we are no longer handling this matterIhave attached a copy of our credit deletion request for *** *** recordsConvergent Outsourcing does not believe it has violated any laws.If *** has any further inquiries,please have her contact *** directly to ensure resolution is found.We appreciate the opportunity to respond

Dear Mr***: Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

To Whom It May Concern,Convergent Outsourcing is attempting to investigate Mr***'s disputeWe were unable to identify anaccount for Mr*** with the information that was provided.In this dispute, Mr*** states that Convergent Outsourcing has reported an account to his creditbureauTo locate
the account in question we need additional informationPlease have Mr***provide one or more of the following; Convergent Outsourcing account number, Name of the clientand the client account number or full social security number the information is being reported under.We look forward to assisting Mr*** with resolution in this matter.Respectfully,Sarah K***Lead Compliance Representative

Please view the attached PDF file
Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided I was unable to locate an account in our system.Due to the vast number of accounts in our system that match the name *** ***, we are unable to positively
deduce the account in question with the information provided.I also attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of *** ***, also did not locate any information in our system.In this complaint, *** *** states that she is receiving calls from Convergent OutsourcingTo further investigate this matter we need additional informationPlease have *** *** provide the telephone number the calls are being received at, so that we may place it on our "do not call' list.I have placed the number in this complaint of *** *** to our "do not call list" to ensure we do not call this numberTo have phone numbers being called removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at *** or our website at www.convergentusa.com.We appreciate the opportunity to respond and apologize for any inconvenience

June 01, 2016Revdex.comP Box 1000DuPont, WA
Re: ***, ***Complaint ID # ***Convergent Outsourcing account#: ***Sprint account #: ***To Whom It May Concern,Convergent Outsourcing has received Mr***'s fraud disputeSprint placed this account in
ouroffice 01/26/to collect a balance on their behalf.On 4/14/2016, we received an email from Mr*** stating that he had not had an account withSprint for yearsMr*** included in his email that his former does and believes we are lookingfor herMr*** requested that we cease communicationThe account was then placed in a ceasecommunication status.We are sorry to hear that Mr*** may have been a victim of fraudIn response to receiving thisinformation, we have attached a fraud packet in an effort to help Mr*** find resolution.The account will remain in a cease communication statusThe credit bureaus will be updatedaccordinglyPlease have Mr*** fill out the information requested in the fraud packet as well asgather any information required, and provide them to Sprint's fraud managementThe packet hasinstructions Mr*** can follow to help resolve this matter.We appredate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Complaint: ***
I am rejecting this response because: This is just a billI need a copy of the signed contract with my signature as well as a copy of my photo idIf you are the owner of this said account and not the owner of the Comcast account then you should have all documents that I am requestingI asked your company for validation therefore I will not go to sprint because you are supposedly the owner of this account and your company name is what is being reported on this accountIfthis was valid I would not have an active open account with sprintPlease provide all documents requestedIf you can't provide all documents imcljdongy signature on any contract as well as a copy of my photo ID then this account should be deleted from all of my credit reports because this is inaccurate information & I have never had an account with your company thanks Complaint: ***I am rejecting this response Because: This is just a billI need a copy of the signed contract with my signature as well as a copy of my photo idIf you are the owner of this said account and not the owner of the Comcast account then you should have all documents that I am requestingI asked your company for validation therefore I will not go to sprint because you are supposedly the owner of this account and your company name is what is being reported on this accountIfthis was valid I would not have an active open account with sprintPlease provide all documents requestedIf you can't provide all documents imcljdongy signature on any contract as well as a copy of my photo ID then this account should be deleted from all of my credit reports because this is inaccurate information & I have never had an account with your company thanks Sincerely,*** ***
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourcing has Mr***'s complaint and request that we cease communicationconcerning the above referenced accountJefferson Capital Systems, LLC placed this account in ouroffice 01/19/2017, to collect a balance of $688.15.Upon researching Mr***'s
complaint that our agents are rude and do not follow collection laws;the phone calls were reviewed.On 02/09/2017, Mr*** spoke with an agent in our officeMr*** advised the agent he hadreceived many Verizon Wireless bills in the past, and had disregarded the information, because he neverhad Verizon WirelessThe agent Mr*** spoke with was professional and advised that she wouldplace the account in a fraud status, so this matter may be investigatedPrior to the call ending, the agentasked Mr*** if he had any further questionsThe call was concluded when Mr*** verifiedhe did not have anything further the agent could assist him with.Convergent Outsourcing has ceased communication on the above referenced accountIn an effort to helpMr*** find resolution we have forwarded his complaint to our clientOur client has also notified usthat, in order to resolve Mr***'s stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond.Sincerely,Sarah K***

Convergent has sent me another letterThey say all those calls are recorded I would like to have the calls made to me, heard by Convergent manager or the client first premier bankI have filed a complaint with *** *** bank and also looking into the fdcpa to see if any laws have been broken by Convergent. Have a manager or client hear my callsAnd no more calls or letters to me or my family no emails either

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr***'s complaintPayPal, Incplaced this account in our office 04/17/2015, to collect a balance on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients.To date this is the
first communication we have received on this account from Mr***, indicating that he believed the balance to be fraudulent.In response to Mr***'s complaint, we have closed the account from our office and returned it to our clientWe do not own the account therefore we cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact PayPal's customer support,at 1-877-380-referencing the client account number listed above.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative