Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Convergent Outsourcing, Inchas investigated *** *** complaint Upon investigation of this complaint the call on 10/26/was reviewedWe apologize that the call had been disconnected prior to *** *** being finished with the conversation.In response to *** *** complaint that he
wants the points restored to his credit, Convergent Outsourcing had requested our information be removed from the credit bureaus on 06/12/Convergent Outsourcing only has the ability to add, update or delete a trade line.We do not have any affiliation with the credit bureaus point system.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintI was unable to locate anyaccount in our office with the information Mrs*** has provided.We did not find any matching information for the first and last name provided of *** ***.We were
unable to identify an account in our office with the address provided of* * *** *** *** ** ***In this communication Mrs*** states that she received correspondence from ConvergentOutsourcingPlease have Mrs*** provide one or more of the following information so we mayidentify the account in question; Convergent account number, the client account number, the address orphone number Mrs*** has received communications from Convergent Outsourcing.I have placed the phone number provided in this complaintof716-461-on our"do not call" listWe look forward to receiving the additional information necessary to locate the account in question andhelp Mrs*** find a resolution to this matter
Sincerely,
Sarah K***
Lead Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
PSI have received the paid in full letters for all accounts from convergient Out by mail to date and I am satisfied with the outcomeFinally it's over withThank you kindly for all of your help.

Please view the attached PDF file
ConvergentAugust 02, 2016Revdex.com P.O.Box 1000DuPont, WA 98327*** *** ** *** *** *** *** ** *** *** *** ***To Whom It May Concern,Convergent Outsourcing, Inchas
received *** *** complaintConvergent Outsourcing responded to a similar compla int made by *** *** to the Consumer Financial Protection Bureau on 07/29/Our position in this matter remains the same.Attached is a copy of the response provided tothe Consumer Financial Protection Bureau on 07/29/2016,for your reference.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern, Convergent Outsourcing has received Mr*** complaint Comcast placed this account in our office on 07/20/to collect a balance of$on their behalfUpon investigation of this complaint we have reviewed the phone calls for this account We found that no
request to cease communication was received until 08/19/2016.On 8/19/2016, Mr.*** stated that he disputed owing any balance and had paid the account a year priorMr*** requested that we cease communicationOn 08/19/2016, the account was placed in a cease communication status and no further attempts have been madeWe are unable to substantiate Mr*** claim that we have continued to contact him after he had requested that we cease communicationConvergent Outsourcing honored Mr.*** verbal request on 08/19/We have not received any written communication prior to today's date on behalf of this account In response to receiving this communication, Convergent Outsourcing has closed the account as a dispute in our office and returned it to our clientComcast We do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries, please have him contact Comcast directly, as we are no longer handling this matterWe appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Convergent Outsourcing Inc.has investigated your complaintComcast placed this account in our office 03/16/to collect $on their behalf.On 11/16/2015, Comcast notified us that the amount of $had been satisfiedThe account was closed with a zero balance in our office on
11/16/We updated the credit bureaus and reported the account as paid on 11/22/2015.In response to your complaint, we find that we have reported the information to the credit bureaus both fairly and accuratelyOn 11/29/2015, Convergent Outsourcing requested our information for the above referenced account be removed from the credit bureausIf you have any further inquiries please contact Comcast as we are no longer handling the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just wanted to state that your company is listed on my credit reportsSo if you did remove it its not goneThank you for your help on this matter

Convergent Outsourcing, Inchas investigated Mr***'s complaintConvergent Outsourcing only collects on balances placed in our office by our clientsWe do not attempt to scam consumers.To date this is the first communication we have received from Mr*** indicating that he disputes the
balanceUpon investigating Mr***'s complaint, I found that we did request information from the credit bureaus; however we did not reported a negative trade line on Mr.***'s credit.In response to Mr***'s complaint, we have closed the account from our office and returned it to our client.We regret any inconvenience we may have caused

Please view the attached PDF file
***, ***Case#: ***Convergent Account#: *** account#:***To whom this may concern,Convergent Outsourcing, Inchas Mr***'s complaint On 08/1812015, *** placed an account in our office, to collect a
balance of $on their behalfConvergent Outsourcing,Incis a licensed collection agency who only collects on balances placed in our offices by our clients.In response to Mr***'s complaint,the account has been closed in our office and returned to ** *** per their request on09/22/We will forward a copy of this complaint and our response to ***If Mr.*** has any further inquiries, please have him contact *** as we are no longer handling this account.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received** *** request that we do not callThis has been the first communication we have received requesting that we do not call ***We have added the phone number provided of *** to our "do not call" list To have
phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.comWe appreciate the opportunity to respond and apologize for any inconvenience we may have caused

Convergent Outsourcing has received Ms*** request that we cease communicationWith theinformation provided, I was able to locate two accounts placed in our office.Pacific Gas and Electric placed this account in our office on 11/23/2015, to collect a balance on theirbehalfIn response to
receiving this request we have added Ms*** phone number to our "do not calllist"The account has been closed in our office and returned to our client Pacific Gas and Electric.On 12/28/2015, our client Sprint placed this account in our office to collect a balance on their behalfOn03/02/2016, we sent out an email validation noticeDue to the sensitive nature of the email it doesrequire the last four digits of the consumer's social security number to view the personal and privateinformationIn response to receiving this request we have ceased communication on this accountWeapologize for any inconvenience we may have caused.We appreciate the opportunity to respond

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms*** credit disputeT-Mobile placed this accountin our office on 05/07/to collect a balance on their behalf.On 05/10/2016, Convergent Outsourcing, Incmailed a validation letter to the same address we haveon
file.Convergent Outsourcing, Incdid attempt to contact Ms*** at the telephone number (***) ***-*** but we were unsuccessful in our efforts to reach her
To date, this is the first communication we have received notifying us that Ms*** disputes theaccount
On 11/11/2016, this account was closed in our office and returned to our client, T-MobileWerequested our information be removed from the credit bureaus on 11/13/We do not own theaccount and therefore cannot guarantee resolutionIf Ms*** has any further inquiries, pleasehave her contact T-Mobile directly
We appreciate the opportunity to respond
Respectfully,
Mattie G***-***Compliance Representative

Please view the attached PDF file
Convergent Outsourcing, Incis in receipt of *** *** communicationWe appreciate *** *** advising us that we have reached the incorrect party*** address has been removed from these fi es to ensure she does not continue to receive mail for the
incorrect partyWe apologize for anyinconvenience we may have caused.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms*** complaint and request that we cease communicationIn Ms*** complaint, she states that when she called and spoke with an agent in our office they were rudeUpon investigation of this complaint, the call on
08/11/was reviewed.We were unable to substantiate Ms*** claim the agent was rudeWe believe the agent acted professionallyThe agent advised Ms*** at the time of the call that we would no longer contact herMs*** requested both verbally on the phone call and also by email on 08/11/that we cease communicationIn response to this complaint, we have ceased communication as requested by Ms*** on 08/11/We appreciate the opportunity to respondRespectfully,

Dear MrP***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Convergent Outsourcing Inchas investigated *** ***'s complaint DirecTV placed this account in our office 10/06/to collect $543.15on their behalfTo date,this is the first communication we have received on this account notifying,Convergent Outsourcing that this account is believed
to be fraud.It seems from the information received in the complaint they may be experiencing identity theft/fraudWe suggest that Mindaugas Lekarauskas contacts DirecTV's fraud department at{800) 860-ext.***.In response to receiving this information, we have closed the above account from our office and returned it to our client.We have requested our information be removed from the credit report.If there are any further inquiries, please contact DireclVto ensure this matter is resolvedConvergent is no longer handling this account