Convergent Outsourcing Inc

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms***'s complaintT-Mobile placed this account inour office on 01/24/2015, to collect a balance of $on their behalfOn 02/10/2016, the mostrecent letter was mailed for this account, to the address provided in this
complaintThe letterConvergent Outsourcing sent, notified Ms*** there was a balance showing owed for aT-Mobileaccount and her right to dispute this balanceTo date, this is the first communication we havereceived on behalf of this account
In response to Ms***'s inquiry, we do have an office located in Texas
In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe will request our information be removed from the credit bureausWe do not ownthe account and therefore cannot guarantee resolutionIf Ms*** has any further inquiriesregarding this matter please have her contact T-Mobile directly
We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear Mr***s, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing Inchas investigated Ms***'s complaintMidland Funding, LLC placed this account in our office 09/30/to collect $on their behalf.The statute of limitations sets forth the maximum period of time, after certain events,that legal proceedings based on those
events may be initiatedIt is not unlawful to request payment on a past statute account.On 10/30/we received Ms***'s requested for validation by mailOn 11/19/2015, we mailedthe validation that was received from our client to the address we have an file.In responseto Ms***'s complaint, we have closedand returned the account toour client Midland Funding, LLCConvergent Outsourcing did not report our information for the above referenced account to Ms***'s credit If Ms*** has any further inquiries, please have her contact Midland Funding, LLCto ensure a resolution is found .Convergent is no longer handling this account.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

ID # ***, ***To whom this may concern,Convergent Outsourcing, Inchas received Mr***'s complaint and attempted to investigateDue to the vast number of accounts, we were unable to locate an account for Mr*** with the information that was provided.Please inform Mr***
to provide us with one or more of the following: *** account number he is referencing, the Convergent account number or his full social security number.We look forward to receiving the necessary information to address any issuesWe appreciate the opportunity to respond

Dear Ms*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms***'s complaint and request for a receipt.The validation notice sent to Ms*** on 12/09/had a reduced amount offered of $if Ms*** contacted our office by 1/23/Unfortunately, when Ms*** contacted our
office on 02.23.2017, that offer was no longer validIn response to Ms***'s request for a receipt, Convergent Outsourcing has mailed a receipt to the address we have for her on file, as well as attached a copy for Mr***'s convenience.We appreciate the opportunity to respond. Respectfully,Sarah K***Lead Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted,Sarah K***Lead Compliance Rep

***, ***File #:***Convergent account#:R-*** account#:***To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaint*** placed this account in our office 11/13/to collect $on their behalfOn 4/16/15, *** made a
credit adjustment of $650, which lowered the balance to $Mr*** secured a settlement offer of $to resolve the account.Mr*** shares his credit report still shows a balance of $but should show $ The credit bureau is reflecting the original amount that was due when the account came to collections.I have reviewed the phone conversations between our agents and Mr***Our agents did inform Mr.*** that our trade line will be removed from his credit report after days from securing the settlement offerWe do regret any misunderstanding that transpiredWe will counsel our agents to be clearer regarding how the credit report will reflect before the deletion on or around daysPlease see the attached E*Oscar form, we have requested the deletion of our trade line from Mr.***'s credit report as of today.In regards to Mr*** stating our agent sounded irritated during his conversation with her, after listening to the phone recording, I did come to the same conclusionWe appreciate Mr*** for bringing this to our attention, we will use this as an opportunity to better train our agents

Re: ***, *** Case #:*** Convergent account#:T-*** Pinnacle Credit Services, LLC account#:*** Original Creditor: AT&T Wireless To Whom It May Concern, Convergent Outsourcing Inchas investigated Mr***'s complaintPinnacle Credit Services, LLC placed
this account in our office 09/25/to collect a balance of $on their behalfTo date we have sent two notices to the address on*** *** *** **The most recent notice that was mailed to Mr*** and it did offer a settlement amount to close out the balance at a reduced rate of$ if paid by 04/10/2016.There were also two other repayment options available on that noticeOn 02/16/2016, we received a phone call from Mr***'s spouse *** *** who stated the account was past the statute of limitationThe statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute accountIn response to this complaint, the collection activity has been suspended and we have added Mr***'s phone number to our "do not call list"We have not reported our information for the above referenced bill to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientShould Mr*** have any further inquiries regarding this matter, we suggest contacting Pinnacle Credit Services, LLCWe appreciate the opportunity to respond

Convergent Outsourcing, Inchas received Ms***'s additional informationIn regards to Ms.***'s concerns, we would like to state that Convergent Outsourcing does not send notices to everyaddress matching the name *** ***.Ms*** received information to her address because we received updated information throughthe credit bureaus identifying that this was a match for the person we were attempting to reach.Ms*** has asked; what processes do we have in place to identify if we have sent the notice tothe correct partyThere are several factors that are used to Identify and match the correct person tothe accounts in our office, from name match, social security number match, date of birth match, etc.Also included within the notice received by Ms***, are federal law requirements that speakdirectly to the consumer's right to dispute the account information should she not agree with or needfurther account validation regarding the information provided within the letter.Convergent Outsourcing has apologized for the error and we appreciate Ms*** contacting ouroffice to advise that we mailed information to the wrong party.These types of concerns are taken very seriously and we work fervently to ensure our data isaccurate as possibleWe cannot guarantee perfection; however, improvement is a consistentstandard in ensuring efficient customer service.We hope that our answers have satisfied Ms***'s concerns

August 31, 2016Revdex.comP.O.Box DuPont, WA 98327Re: *** ** ** *** *** *** *** *** *** ** * * *** *** *** *** *** *** *** *** ***To Whom It May Concern,Convergent Outsourcing, Inchas
received *** *** dispute*** *** *** placed this account in our office on 07/27/2016, to collect a balance on their behalf of $ 1633.52.The statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute account.On 08/24/2016, we received a letter of dispute requesting proof of the balance owed and that we cease communicationConvergent Outsourcing ceased communication and requested validation of the balance on behalf of *** from our client.On 08/25/2016, we received the information requested from our client, and mailed the documentation to *** ***The account was then closed in our office and returned to our client, *** *** *** on 08/25/2016.In response to this communication, the account is closed and no longer in our officeConvergent Outsourcing has not reported the above referenced account to the credit bureausWe will forward a copy of this communication and our response to our client.If *** *** would like to send us a copy of the satisfactory letter referenced in this complaint we would be happy to forward the information to *** *** *** in an attempt to help her resolve this matterAny documentation may be faxed attention to *** *** ** *** or sent by email to *** ***.If *** *** has any further inquiries regarding this matter please have her contact *** *** *** directly.We appreciate the opportunity to respond

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I will contact dish since Convergent claim about the letters and phone calls (which was untruthful to the fullest)I would like to continue my complaintI have trouble with Convergent fro sometime nowTruth I am tired of them claimimg I owe monies when I don'tLooked on your website nad convergent has 1,complaoints from Convergent no answer phone want u send monies to a P.O Box instead of the companyI beleive them to be a SCAM along with other pple also.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am satisfied with the removal of this information from my credit reportI will await to be contacted by email from Comcast
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing has investigated *** *** complaint*** *** *** *** placed this account in our office 06/15/2016, to collect a balance of $955.58.In this complaint,*** *** states that this debt is outside seven years and is no longer validThe statute of limitations
sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute account.In response to this communication,on 06/21/2016, *** *** spoke with an agent in our office and requested that we no longer contact himThe agent placed the account in a cease communication status.Our client has also notified us that, in order to resolve your stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me