Convergent Outsourcing Inc

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They have agreed to remove it from Transunion, Experian and EquifaxPlease remove said account immediately
Sincerely,
*** ***

Subject: Complaint ID: ***I wanted to respond to the business's responseI have proof they called me even after I submitted the request to put me on their "do not call" listTwo weeks after I submitted the request, I get a call from Convergent on my cell phoneI want this to be submitted to to Convergent

Complaint: ***I am rejecting this response because:
I repeat my complaint regarding receiving no written communications from convergence regarding their intent to report to the credit bureaus per the FCRA and don't believe " As appropriate ", to be a definitive they will remove the derogatory law breaking remark from my credit file
No email communication was made by me to them regarding a sprint account, I repeat my complaint they should show proof of their attempt to communicate in writing with me days before the 5/27/date they reported to the credit bureau.$for each violation occurrence still stands
I did receive a phone call from an unidentified person who asked that I verify my social which I declined this person then said they were calling regarding my sprint account which I let them now I hadn't had a sprint account in five years perhaps they were looking for my ex wife plaintif
Now that it has been communicated that Sprint think that I owe them money I again quote the law that no communication attempt has been made in writing by sprint to attempt to determine my ownership of a bill or an ownership of the said debt prior to reporting to the credit bureau or since therefore again violating my rights under the FCRA
I have had no accounts with Sprint, made no payments authorized no services from which this debt could have occurred , no attempt has been made to communicate to me by them prior to sending their account to this collection agency , I therefore view this entire affair as frivolous and demand all reference be removed from my credit file immediately
Eight days before I send this to the state Attorneys office, I will not attempt to classify this as fraud , Convergent have broke the law remove the credit bureau filing and send me a letter of apology informing me the matter is closed.Sincerely,*** ***

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms***'s dispute and request that we ceasecommunicationGalaxy International Purchasing, LLC placed this account in our office 11/24/15, tocollect a balance on their behalf
The statute of limitations sets forth the maximum
period of time, after certain events, that legalproceedings based on those events may be initiatedIt is not unlawful to request payment on a paststatute account
We have mailed two validation notices to the address on fileThese notices included Ms***'s right todispute the balance owedTo date, this is the first communication we have received on behalf of thisaccount, notifying us that Ms*** disputes owing a balance
In response to this communication, Convergent Outsourcing has ceased communicationWe have notreported the above mentioned account to the credit bureausWe will forward a copy of thiscommunication and our response to our clientIf Ms*** has any additional inquiries, please have hercontact Galaxy International Purchasing, LLC
We appreciate the opportunity to respond
Respectfully,Sarah K***Compliance Representative

To Whom It May Concern, Convergent Outsourcing has received Ms*** request that we cease communicationWe are sorry to hear Ms*** has had difficulty reaching someone in our officeIn response to this request we have added the contact phone numbers listed *** ***
to our "do not call list"Listed below are ways to add additional phone numbers to our "do not call list'' in the even Ms*** has any additional phone numbers that she would like to includeTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.comWe appreciate the opportunity to respond and apologize for any inconvenience we may have caused

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted,Sarah K***Lead Compliance Rep

Re: Complaint ID #: ***
***, ***
To Whom It May Concern,
Convergent Outsourc***, Inchas received Ms***'s disputeWith the information provided in thiscomplaint we were unable to locate an account for Ms***
We are unable to find any matching records with the name of ***
***In addition the address andtelephone number provided also did not locate any matching records in our system
To address Ms***'s concerns and locate an account in our office we need additional informationMs.*** makes reference to Convergent Outsourcing appearing on her credit report To further investigatethis matter, please provide one or more of the following; Convergent Outsourcing account number, theclient account number or the full social security number
We appreciate the opportunity to respond
Respectfully,Sarah K***Compliance Representative

Re: ***,*** Case ID #: *** Convergent Outsourcing account#: T-*** Sprint account #: *** To Whom It May Concern, Convergent Outsourcing has received Mr***'s complaintSprint placed this account in our office 02/12/to collect a balance on their behalfThis is the
first communication we have received from Ms.*** informing us that he has previously filed bankruptcy on this accountIn response to receiving this information, we have ceased communicationWe will update our information on the credit bureaus accordinglyWe apologize for any inconvenience and thank Mr*** for providing this informationWe appreciate the opportunity to respond

Dear Miss ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Please view the attached PDF file response
Convergent Outsourcing, Inchas received *** *** complaint.We are sorry to hear *** ***initially had difficulty reaching someone in our officeConvergent Outsourcing is a licensed collection agency and does not attempt to scam consumers.On
07/27/2016, *** *** called and spoke with an agent in our officeHe advised the letter he received was addressed to the incorrect party and that he had already filed a complaintThe agent advised *** that she had removed his address from the account so he would not receive mail for the incorrect party.We thank *** *** for advising us that we have reached the incorrect party*** *** address was removed from the account on 07/27/We apologize for anyinconvenience we may have caused

Convergent Outsourcing, Inc.has received *** ***s dispute.*** placed this account in our office to collect a balance of $on their behalf 6/11/On 06/21/2016, we mailed a validation notice to the address on the account, matching what was provided in this communication.The
validation notice included *** ***s right to dispute the balanceTo date, this is the first communication we have received for this account notifying us that *** disputes a balance is owed.In response to this complaint,we have closed the account in our office and returned the account to our client, ***.We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf *** *** has any further inquiries, please have her contact *** directly.We appreciate the opportunity to respond.

To Sara K***
I did receive the letter I did not receive any fraud packet I looked for it and did not receive it ,Please resend the packet so I could fill it out
Thank You....*** ***

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourc*** Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

***DOCUMENT ATTACHED***
August 09,2016Revdex.comP.O.Box DuPont, WA 98327*** *** *** *** *** *** *** *** ** *** *** *** *** ***To Whom It May Concern,Convergent Outsourcing, Inchas received *** ***
complaint*** placed this account in our office on 03/06/to collect a balance on their behalf.Upon investigation of this complaint we have reviewed the phone calls for this fileWe were able to identify the issues *** *** has voiced in her complaint and thank her for notifying us of these concernsWe ensure the agents will be counselled, and apologize for any inconvenience this may have caused.In response to this communication, we have closed the account in our office and returned it to our client, ***.We have added the phone numbers associated with this file to our "do not call"listIf *** *** has any further inquiries regarding this matter, please have her contact *** directly, and reference the *** account number listed above.We appreciate the opportunity to respond.