Convergent Outsourcing Inc

Convergent Outsourcing has investigated Mr***'s complaint Upon investigation of Mr***'scomplaint, the call on 03/23/was reviewed.We have researched the account and were unable to verify Mr***'s claim of our agent's rudeness.To protect consumer information our company policy is
to ensure that we are speaking to the correctparty so that we do not disclose personal informationAsking for the last four digits of the social securitynumber and address are forms of identification we use.Convergent Outsourcing has ceased communication as requested by Mr*** in this communicationto the Revdex.com.In response to Mr***'s complaint, Convergent Outsourcing has closed the account in our office andreturned it to DirecTVWe have requested our information for this account be removed from the creditbureausConvergent Outsourcing does not own the account and therefore we cannot guaranteeresolutionWe will forward a copy of this communication and our response to our clientMr***may file fraud directly with DirecTV via: www.directv.com/notmyaccount or DTV Fraud Dept 800-860-ext ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Re: Case # *** *** *** Convergent account#:s-*** *** *** ** account#:*** To whom this may concern, Convergent Outsourcing, Inchas investigated this complaint *** *** *** placed this account in our office to collect a balance of $3685.26, on their behalf
10/09/In response to this complaint the account with *** *** ***has been closed from our office and returned to our clientWe do not own this account and therefore we cannot guarantee resolutionWe will forward a copy of your complaint and our response to our client If you have any inquiries please contact *** *** ***, as Convergent Outsourcing is no longer handling the account We appreciate the opportunity to respondRespectfully,

To Whom It May Concern,Convergent Outsourcing has received Mr***'s disputeSprint placed this account in ouroffice on 07/25/2016, to collect a balance of$on their behalf.On 08/01/2016, we mailed the validation notice to Mr*** at the same address he provided tothe RevDex.comThis notice included Mr***'s right to dispute the balance owed.To date, this is the first notification we have received on behalf of this account notifying us, that Mr.*** disputed the account.Convergent Outsourcing believes the information we have reported to the credit bureaus was reportedwith both fair and accurate informationAttached are statement copies obtained from Sprint,validating the balance owed.We will forward a copy of the communication from the Revdex.com and this response toour clientThis account has been placed in a disputed status and the collection efforts have beensuspendedThe credit bureau has been updated accordinglyIf Mr*** has any furtherquestions he may contact Sprint directly.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Complaint: ***
I am rejecting this response because:I am requesting that this business provides proof/ validation that this inaccurate account belongs to meOnce again this agency has failed to validate that this inaccurate account belongs to meThis company has blantantly denied my rights as a consumer to be entitled to any validating reason why they would choose to attach/report this inaccurate account to my credit reportsThis company has again insisted that this ONE page bill provides with TWO lines of validation that this account belongs to meAs a business this agency should be able to provide documented telephone recording conversations that truly validates this account was being attempted to be settled by myselfIt is the responsibility of this agency to obtain validating information with the company "SPRINT" such as a form of contract if they are pursuing an important matter as such and destroying my credit worthiness a consumer by reporting inaccurate accounts on my credit report It appears that according to this response Convergent Outsourcing Incis ONLY concern is "collecting money" rather than providing accurate information, for there reasons of not obtaing a contract from SprintThis continues to be an unfair and unlawful pursuit by this company to take advantage of a consumer rightsI request that Convergent Outsourcing provides validating proof of substances that this account belongs to , instead of persistently sending a One page bill as their indication that is account was owed by myself, that services were obtained by mePlease provide a copy copy of the "settlement" and recording that you indicated I was an active participant legally.
Sincerely,
*** ***

Convergent Outsourcing,Inchas received *** *** requestThis account was placed in our office on 07/13/to collect a balance of $on behalf of our clientThis is the first communication we have received on behalf of this accountIn response to this communication, Convergent
Outsourcing has ceased communication for this account We will forward a copy of this communication and our response to our clientWe do not own the account and therefore cannot guarantee resolution

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr*** complaintOn 05/29/2009, Sprint placed thisaccount in our office t.o collect a balance of $on their behalfConvergent Outsourcing only collectson balances placed in our office by our clients; we do not attempt to
fraud consumers.Mr*** stated that this account is not showing on his credit report; a credit report may not be anentirely accurate representation of all past due balances a consumer may owe, as not all creditorschoose to report delinquent balances to the credit bureaus.Mr*** stated Convergent Outsourcing mailed him a settlement offer on an account that has beenclosed over yearsI believe Mr*** is referring t.o the statute of limitationsThe statute oflimitations sets forth the maximum period of time, after certain events, that legal proceedings based onthose events may be initiatedIt is not unlawful to request payment on a past statute account.On 03/24/2017, Mr*** spoke with an agent in our office and requested Convergent Outsourcingcease communicationsThe account was placed in a cease communication status and collection activitywas suspended.We have forwarded a copy of the complaint and this response to SprintMr*** may contactSprint directly for further assistance as Convergent Outsourcing has ceased communications on thisaccount.We appreciate the opportunity to respond

Re: ***, *** Case #:*** Convergent account#:T-*** Pinnacle Credit Services, LLC account#:*** Original Creditor: AT&T Wireless To Whom It May Concern, Convergent Outsourcing Inchas investigated Mr***'s complaintPinnacle Credit Services, LLC placed
this account in our office 09/25/to collect a balance of $on their behalfTo date we have sent two notices to the address on*** *** *** **The most recent notice that was mailed to Mr*** and it did offer a settlement amount to close out the balance at a reduced rate of$ if paid by 04/10/2016.There were also two other repayment options available on that noticeOn 02/16/2016, we received a phone call from Mr***'s spouse *** *** who stated the account was past the statute of limitationThe statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute accountIn response to this complaint, the collection activity has been suspended and we have added Mr***'s phone number to our "do not call list"We have not reported our information for the above referenced bill to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientShould Mr*** have any further inquiries regarding this matter, we suggest contacting Pinnacle Credit Services, LLCWe appreciate the opportunity to respond

Re: ***, *** Case#: *** Convergent account #:R-*** Midnight Velvet account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr***'s complaintWe recently responded to a complaint received in regards to a payment that we had misapplied to
this accountIn our response we explained that the payment that was misapplied to this account would remain posted to this account so he would not have a balance owingThe account we should have posted the payment to was paid off by ConvergentThis was done at our expenseWe are unclear what the issue is with the Midnight Velvet account as the account does not have a balance owingOur position remains the sameI have attached the previous response that was provided to the Revdex.com on 02/10/Mr*** may consider this response an acknowledgment that the Midnight Velvet account placed in our office on 01/13/2014, with a balance of $for account the number *** has been paid in fullConvergent Outsourcing can also confirm the account placed in our office by Swiss Colony 01/1312014, with a balance of $with an account number of ***, has been paid in full
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please see attached PDF file
To Whom It May Concern,Convergent Outsourcing, Inc.has received *** *** complaint*** placed this account in our office on 08/16/2016.On 09/30/2016, Convergent Outsourcing, Increceived a certified letter from *** *** notifying us that he has never had any
dealings with ***, and that he had disputed this account with a previous agency a year earlier*** *** requested all documentation for the account be sent to him within days.On 9/30/2016, the account was placed into a dispute status and collection efforts were suspendedConvergent Outsourcing, Incordered the requested documentation from our client.We are sorry to hear *** *** may have been a victim of fraudWe have closed the account in our office and returned the account to our client, ***Convergent Outsourcing, Incwill request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolution.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:I don't have an account with T-MobileI would like to report a potential identity theft fraudI have a family account with mother on AT&T and have been on this plan for over four yearsI do not utilize T-Mobile wireless services nor have I authorized anyone else to obtain services in my nameI also contest the compliance officer's version of the events in that her representative refused to give her full name or address and refused to tell me why she was callingWhy would anyone in this day and age give out personal information without obtaining information on who is calling? I receive countless calls each day that are nothing more than scams telling me about IRS tax relief or a new credit card planAdditionally, the representative did not clarify that she was calling from a company called "Convergent" and not "Conversion".
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: technically I am accepting the response but want the company to know that I am not the only person living hereThere has been no message left to know which person it was for so I sent thisIf it was meant foe me, *** or ***, they should have left a message stating for whom the call was meant.Sincerely,*** ***

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Mr*** with the information he has provided.In this complaint, Mr*** states that we have reported information
to his Experian credit bureauTo further investigate this complaint we require additional information to locate an accountPlease provide one of the following; the Convergent Outsourcing account number, client account number or the full social security number.We appreciate the opportunity to respond

I'll wait for the responseThem Galaxy Portfolio, LLC is the scammerThey must have got my SSN or other information to make this claimPlease help.

Complaint: ***
I am rejecting this response because:they failed to validate the alleged debt a copy of the bill is not validation I need this removed from all credit bureaus within the next days it's hurting my rating
Sincerely,
*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative