Convergent Outsourcing Inc

Complaint: ***I am rejecting this response because: they lied on response.Sincerely,*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Convergent Outsourcing, Inchas reviewed Ms.***;s responseThe information referenced in our response reflects the information we have for Ms***Convergent outsourcing did not provide Ms*** with account information that did not belong to her
In response to the information, our position remains the sameConvergent Outsourcing did not report the above mentioned account to the credit reporting agenciesWe will forward a copy of this complaint and our response to our clientIf Ms*** has any further inquiries regarding this account please have her contact *** Wireless, as we are no longer handling the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciated the prompt attentionResolved in a classy and professional manner by Mrs Sarah K
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Subject: We have not received your responseI thought I sent you a response Convergent Outsourcing Inc did contact me and said that they will contact the Galaxy portrait in Las Vagus but no response yetI was awaiting your responseWould you please still look into this case as I do not want this company place any kind of debt on my credit reportThank you.Re: ID # ***- Convergent Outsourcing IncDear *** ***

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Re: *** *** Case #:*** Convergent Outsourcing account#: *** *** *** account#:*** Debt description:*** *** *** ***
To whom this may concern, We have investigated Ms*** complaint*** *** *** placed an account in our office 08/31/to
collect $on their behalfConvergent Outsourcing is a licensed collection agency who only collects on balances placed in our office on behalf of our clientsWe are not in the business of scamming consumersUpon investigating this complaint, I have found Convergent Outsourcing received one call from an unidentified party on the 09/14/The agent provided her name and the name of our company at the time of the callThere were no unanswered questions as the party on the phone asked we not call this number anymoreThe agent did mark the number *** bad in our system, so that we would not continue to callIn response to the complaint, we have closed the account in our office and returned it to our clientIf Ms*** has any inquiries please have her contact *** *** *** as Convergent Outsourcing is no longer handling the accountWe appreciate the opportunity to respond

Convergent Outsourcing, Inchas received Ms***'s complaintSprint placed this account in ouroffice on 11/14/2014, to collect a balance of $on their behalf.Convergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on
03/30/Our position in this matter remains the sameAttached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/30/forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate information.We appreciate the opportunity to respond

Re: Case #*** ***,*** Convergent Account# *** Jefferson Capital Systems, LLC Account# *** Debt Description: Citibank Visa To whom this may concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintOur client, Jefferson Capital Systems, LLC, placed
the above-referenced Citibank Visa account with us for collections on 06/08/to collect a balance of$In Ms***'s complaint she states she has previously asked Convergent Outsourcing to stop callingUpon investigation we found that for this account there has only been one communication by phoneThe party on the phone would not identify themselves, nor did they ask that we no longer call themOn 02/15/2016, we mailed a validation notice that offered a reduced amount to close the balance if it was paid 04/15/2016.This notice included Ms.***'s right to dispute the balanceIn response to receiving this communication we have closed the account from our office and returned it to our client, Jefferson Capital Systems, LLCOur client has also notified us that, in order to resolve Ms***'s stated dispute, they have terminated collection effortsThank you for the opportunity to respond

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have paid the debt to Sprint through Convergent when Convergent first bought the debt from the previous creditor PinnacleIt's not my fault that Sprint, Convergent and Pinnacle cant keep their records kept up to dateThe Minnesota Attorney General told me to simply contact Convergent to have them remove it from my credit reportI can't believe this is happeningAttached please find the letter from Convergent that the debt is paid in full to SprintI had only one account with themWHAT ELSE DO I HAVE TO DOSPRINT HAS BEEN PAID

To Whom It May Concern,Convergent Outsourcing has received Mr***'s disputeSprint placed this account in our office on12/05/2016, to collect a balance of $on their behalf.Upon investigation of Mr***'s dispute we were able to identify through Sprint's iCare system thatthe account
*** with Sprint, consisted of three phone linesThe phone lines on this accountwere ***, *** & ***.Sprint's records reflect that the phone lines *** & *** were ported out to a newcarrier on 09/19/The line *** appears to be the same phone number Mr*** hasprovided as a contact phone number to his communication to the Revdex.com.Sprint's records reflect that the third line on Mr***'s account *** remained active untilJanuary 2015.Convergent Outsourcing has placed the account in a disputed status and suspended the collectionactivityWe have attached statements copies obtained from Sprint for Mr***'s reference.We appreciate the opportunity to respond.Respectfully,Sarah K***

To Whom It May Concern,This letter is in response to Mr***'s complaint we recently received from your officeWe appreciate theopportunity to respond Mr***'s concernsWe have reviewed the complaint and the related matterAs aresult of our investigation we have made the following
determinations:Our Compliance Department's review discovered the issue that Mr*** describes in his complaint on04/24/2017.These types of issues are taken very seriously at Convergent OutsourcingWe work diligently to ensure thatour agents maintain the utmost professional behavior at all timesWe appreciate Mr*** bringing this matterto our attention, and ensure you that we have performed any necessary disciplinary action.In response to Mr***'s request we have placed the phone numbers of *** and *** onour "do not call' list.We sincerely apologize to Mr*** on behalf of our agent

RE: *** ***
Case#: ***
Convergent account#: ***
*** *** account#: ***
To whom this may concern,
Convergent Outsourcing Inchas investigated ** *** complaint. This account was placed in our office by our client *** *** on
4/16/to collect $on their behalf. We mailed two validation letters 4/17/and 6/01/to the address we have on file. We are sorry to hear ** *** was unable to get through to an agent to discuss this matter
Convergent Outsourcing, Incis a licensed collections agency that only collects on accounts placed in our office by our clients. We do not attempt to scam consumers
In response to this complaint, we have closed the account from our office and returned it to our client. We have requested our information for the above referenced account to be removed from ** *** credit report. If ** *** has any further inquiries please have him contact *** ***, and provide the account number referenced above to ensure this matter is resolved. Convergent in no longer handling this account
We appreciate the opportunity to respond

Re: ID# *** ***, *** Convergent Outsourcing account#:B-*** Verizon account #: *** To whom this may concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintVerizon placed this account in our office to collect a balance of $on their behalf
In this complaint Ms.*** states this is for wireless serviceThis above referenced account is landline servicesUpon investigation, I have reviewed the phone calls that took place on 01/25/I did find the agent did not explain to Ms*** that we could request the final bill in question on Ms***'s behalf and place the account in a disputed statusWe apologize and ensure this agent will be counselled on this matterIn response to this complaint, we have requested an explanation of charges from Verizon that will be mailed to Ms*** at the address we have on fileThe account has been placed in a disputed statusWe have not reported the above referenced account to Ms***'s creditWe appreciate the opportunity to response and apologize for any inconvenience

Convergent Outsourcing Inc. has investigated *** ***'s complaintGalaxy Asset Purchasing, LLC placed this account in our office 09/27/13, to collect on their behalfTo date this is the first communication we have received indicating that *** *** believes
the account to be fraud.In response to this complaint, we have placed the account in a disputed status.The collection activity has been suspended so that this matter may be investigatedWe have not reported our information for the above referenced account to the credit bureaus.We will provide a copy of this complaint and our response to our client

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep