Convergent Outsourcing Inc

May 27, 2015 Revdex.comStation DrSte222DuPont, WA98327 Re: ID # *** *** ***Convergent account #: ***Charter Communications account #:
*** To whom it may concern, Convergent Outsourcing, Increceived the complaintWe do apologize that Ms*** was unable to connect to one of our representatives in a timely fashionIf anyone is unable to connect to one of our agents, we have a website where payments can be made at ***.comYou may also submit your payment to P.OBox *** Renton, WA98057. After reviewing Ms*** account, it appears she was able to get through to a live representative and schedule her paymentAt this point, the account is resolved. Respectfully, *** ***Compliance Representative T: *** *** | ***@ConvergentUSA.com ConvergentUSA.com

August 10,2016Revdex.comP.O.Box DuPont, WA 98327Re: *** ** ** *** *** *** *** *** *** ** *** *** *** ***To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** fraud disputeOn 06/16/2016,
T-Mobile placed this account in our office to collect a balance on their behalf.To date, we have mailed two notices to the address on file that matches the address listed in this complaintThe first notice mailed on 06/20/2016, included *** *** right to dispute the balance.This is the first communication we have received on behalf of this account, notifying us that the account is believed to be opened fraudulently.We are sorry to hear that *** *** may be a victim of fraudIn response to receiving this information, we have closed the account in our office and returned it to our client, T-MobileConvergent Outsourcing will request our information be removed from the credit bureaus.We do not own the account and therefore cannot guarantee resolutionWe will forward a copy of this communication and our response to our clientTo ensure this matte ris resolved, please have *** *** contact T-Mobile directly and reference the T-Mobile account number listed above.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated Mr***'s complaint Ever source placed this account in our office 05/09/2013, to collect $on their behalf.On 01/09/2015, a validation notice was sent to the address we have on file for Mr
*** that is the same as the address provided in this complaintTo date this is the first communication we have received informing us that Mr*** is disputing the balance.In response to this complaint, Convergent Outsourcing Inchas ceased collection activityWe have requested our information for the above referenced account be removed from the credit bureauWe do not own the account therefore we cannot guarantee the outcomeWe will forward a copy of this complaint and our response to our clientIf Mr*** has any further inquiries please have him contact Ever source directly

Complaint: ***
I am rejecting this response because: The total balance reporting as of today is $1,The original creditor shows "Sprint"
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr***'s disputeVerizon placed this account in ouroffice on 10/12/2016, to collect a balance of $on their behalf.On 10/31/2016, Mr*** spoke with an agent in our office and notified us that he disputed theaccountThe
account was noted as a disputed account, placed into a cease communications status,and the collection activity was suspendedConvergent Outsourcing, Incdid not report this accountto the credit bureaus.We are sorry to hear that Mr*** had difficulty in resolving this account before it was placed withConvergent Outsourcing, IncIn an effort to help Mr*** find resolution in this matter, we willforward a copy of his dispute and our response to VerizonWe do not own the account and thereforec***ot guarantee resolutionIf Mr*** has any further inquiries regarding this matter, pleasehave him contact Verizon directly.We appreciate the opportunity to respond.Respectfully,Mattie G***Compliance representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Complaint: ***I am rejecting this response because:
First and foremost, it is unlawful to report a debt/collection on a person's credit file that is invalidated and without the proper documentation or proof to do soBefore reporting a collection to someone's credit file you must first validate that it is the correct personIn this case you have not done so because this is not my accountPlease REMOVE this account from my TransUnion, Experian and Equifax credit fileYou can send the fraud paperwork to be completed but more importantly the immediate action I'm requesting of your company is to send me a letter confirming that you have closed this account in my name and have removed your tradlines from all of the credit bureaus I have listed aboveAny resolution other than the removal of this account from my TransUnion, Equifax and Experian credit reports is unacceptable to me and will be rejected. Sincerely,*** ***

Complaint: ***
I am rejecting this response becauseThat is the issue that is the address you have on the other account is not my address and has never been my address I am not sure how you obtain see this info I have not received a correspondence so I do not have the information you are requesting only the screen shot I record from credit karma showing it’s been added to my credit report
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing, Inchas received *** *** complaint*** *** placed this account inour office 02/2512016, to collect a balance of $on their behalf
On 06/24/2016, we received notification from *** *** that the amount of $had been paid to
themThe account was closed in our office and returned to our clientWe requested our information to be removed from the credit bureaus on 06/25/2016.On 07/12/2016, *** *** called to see why the account was being reported to the credit bureaus.The agent obtained *** *** social security number and placed her on hold.The call disconnected while *** was on hold.We do not believe this was intentional however we do apologize for the inconvenience.In response to this communication, Convergent Outsourcing has not continued to report this account as unpaid to the credit bureausAttached is a letter of credit bureau deletion for *** *** records.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas reviewed the additional information received from Mr***The phone number 1-877-380-6578, has been provided to Convergent from PayPalThis number is for their Customer support for consumers who have inquiries or possible disputes with PayPal, so PayPal may aide in finding resolution.In response to receiving this information, our response remains the sameThe account has been closed from our office and returned to PayPalWe do not own the account and therefore, cannot make any guaranteesWe will forward a copy of this complaint and our response to our clientIf Mr*** has any further inquiries please have him contact PayPal's customer support at *** referencing the above PayPal account number

Convergent Outsourcing, Inchas investigated this complaintWe responded to a similar complaint made by Mr*** to the Consumer Financial Protection Bureau on 12/18/Our Position remains the same.We are sorry to hear Mr*** has been experiencing fraudI have requested a fraud packet
be mailed to Mr***, at the address we have on file for himPlease ask Mr*** to complete the fraud packet and return it to Convergent Outsourcing, IncWe have placed the account in a disputed status and suspended collection activity at this time,so the account may be reviewed for fraud

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr***'s complaintT-Mobile placed this account in our office 10/29/We mailed a validation notice to the address on file that matches the information provided in the complaint on 11/18/To date this is the first communication we have received for this account indicating that Mr.*** believes the account to be fraudulent.In response to receiving this information, we have closed the account in our office and returned it to our client T-MobileWe have requested our information be removed from Mr***'s credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our client.If Mr.*** has any further inquiries, please have him contact T-Mobile directly as we are no longer handling this account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document sfor further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms*** dispute and request that we no longer contact herComcast placed two separate accounts in our office for Ms*** to collect on their behalfThe account number Ms*** provided in her dispute to your office
of* was placed with Convergent Outsourcing on 05/27/2015, with a balance of $for the Comcast account ***On 05/13/2016, Ms*** contacted our office in regards to a validation notice she received, which included a settlement amount offered at $Ms*** scheduled two payments to settle the account *** for a total of $The first payment was made on 5/13/for $with her VisaThe second payment Ms*** scheduled for 5/20/for $with her VisaOn 05/16/2016, Ms*** contacted our office and requested the final payment be made on that day for $with her VisaOn 08/15/2016, we sent Ms*** a letter confirming that the account was settled in fullThe second account for Comcast of *** was placed with our office on 01/10/2017, to collect a balance of $
On 1/18/2017, Ms*** notified our office that she disputed the account *** as paidThe account was placed in a disputed status and collection activity was suspendedIn response to receiving the Ms*** request through the Revdex.com that Convergent no longer contact her; we have ceased communication and closed account *** in our officeThis account has been returned to our client, ComcastI have attached the validation notices mailed to Ms*** for both of the Comcast accounts and the settled in full receipt for you're the Comcast account *** for your referenceIf Ms*** has any further inquiries, please have her contact Comcast directlyWe appreciate the opportunity to respondRespectfully, ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Please view the attached PDF file
Convergent Outsourcing, Inchas received Mr***'s disputeOn 04/20/2016, Dish Network placed this account in our office to collect a balance of $on their behalfTo date this is the first communication we have received from Mr*** notifying us
that he disputes owing a balance.In response to receiving this information,we have ceased communication and notified our client, Dish Network.We will request our information be removed from the credit bureaus.We do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries, please him contact Dish Network directly

To whom this may concern,Convergent Outsourcing Inchas investigated Mr.***'s complaint*** *** placed this account in our office 6/18/2011to collect $on their behalfConvergent collects on balances placed in our office by our clients.We do not attempt to scam consumers.To protect
consumer information, our company policy is to ensure that we are speaking to the correct party over the phone so that we do not disclose personal informationAsking for the last four digits of the social security number and address are forms of identification we useDuring the phone conversation between Mr*** and our agent, he informed us that he does not agree with this debt.Our agent placed the account in a dispute status to suspend collection activity.In response, we have now closed the account from our office and returned it to our client.We have not placed our information regarding the above referenced account on Mr.***'s credit reportWe do not own the account,and therefore cannot guarantee the outcome. If there are any further inquiries, please inform Mr*** to contact *** *** at *** *** to ensure this matter is resolved.Convergent is no longer handling this account.We appreciate the opportunity to respond