Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will contact PayPal again to resolve the details of this caseSincerely, *** ***

Convergent Outsourcing, Inchas received Ms***'s complaintSprint placed this account in ouroffice on 11/14/2014, to collect a balance of $on their behalf.Convergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on
03/30/Our position in this matter remains the sameAttached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/30/forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate information.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: Once again they have ignored what I requested, simply sending a copied statement of an invoice is not providing validationThey have not responded to the validation request, simply sending a bill of a debt I do not recall is not validationI also requested more information as noted in the validation letterI have never received a bill or any documentation from *** that I owed any balance.

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: ***I am rejecting this response because: I received letters regarding these accounts that's showing account have not been closedPlease review the letters that I have attached to this responseSincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Convergent Outsourcing Inc.has investigated Mr*** complaint*** ***,LLC placed this account in our office 03/14/14,to collect $on their behalfConvergent Outsourcing,Incis a collections agency that only collects on accounts placed in our office by our clientsWe
do not attempt to defraud consumers.On 11/05/2015, Mr*** spoke with an agent in our officeDuring the call on 11/05/2015, Mr*** stated he believed our company to be a scam and stated that he wanted us to stop sending him noticesAt that time the account was placed in a cease communication status.In response to this complaint, we have closed and returned the account to our clientWe suggest Mr*** contact *** ***, LLC at *** *** to ensure this matter is resolvedWe will forward a copy of this complaint and our response to our client

Convergent Outsourcing Inchas investigated Ms***'s complaintComcast placed this account in our office 06/05/to collect $on their behalf
On 01/12/2016, we received an email from Ms.*** requesting we no longer contact herThe account was placed in cease communication
In response to this complaint, the account has been closed and returned to our client ComcastConvergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus.If you have any further inquiries please contact Comcast as we are no longer handling the account

Dear Ms***,
Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded documents for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response
Respectfully submitted,
Sarah K***
Compliance Supervisor

Re: Case # *** ***, *** To whom this may concem, Convergent Outsourcing, Inchas investigated Ms***'s complaintOn 08/31/2015, *** placed an account in our office, to collect a balance of $on their behalfIn response to Ms***'s complaint, the account has been
closed in our office and returned to ***Convergent Outsourcing has not reported our information for the above referenced account to the credit bureausWe do not own the account and therefore cannot guarantee the outcomeWe will forward a copy of this complaint and our response to ***If Ms*** has any further inquiries please have her contact ***'s customer support at*** We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated Ms***'s complaintPayPal, Incplaced this account in our office to collect a balance on their behalfConvergent Outsourcing only collect on balances placed in our office by our clients.We do not attempt to scam consumers.To date this is the first
communication we have received on this account from Ms***, indicating that she believed the balance to be fraudulent.In response to Ms***'s complaint, we have closed the account from our office and returned it to our clientWe do not own the account therefore we cannot guarantee resolution.If Ms*** has any further inquiries please have her contact PayPal's customer support at 1-877-380-referencing the client account number listed above.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just wanted to state that your company is listed on my credit reportsSo if you did remove it its not goneThank you for your help on this matter

Convergent Outsourcing, Inchas investigated *** *** complaint Upon investigation of this complaint the call on 10/26/was reviewedWe apologize that the call had been disconnected prior to *** *** being finished with the conversation.In response to *** *** complaint that he
wants the points restored to his credit, Convergent Outsourcing had requested our information be removed from the credit bureaus on 06/12/Convergent Outsourcing only has the ability to add, update or delete a trade line.We do not have any affiliation with the credit bureaus point system.We appreciate the opportunity to respond

Convergent Outsourcing, Inc.is confused why Mr*** is now asking we validate a debt, he originally was stating is not his and is fraudulentIf Mr*** is requesting validation we will change the status of the account to request validation documents from our client.If Mr*** returns the fraud packet we will submit this packet to our client Sprint, so they may investigate the fraud claimWe do not own the accountSprint will notify Convergent of their decision, after the investigation is completeThis information would be forwarded to Mr.***

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will contact PayPal again to resolve the details of this caseSincerely, *** ***

Complaint: ***
I am rejecting this response because: You are alleging that you cannot locate information, yet you are verifying the debt with the credit bureau The partial account number I am providing is the same account number as it appears on my credit reports You should cross reference my name and account number with the number you continue to verify with the bureau The last digits of my social is ***
Sincerely,
*** ***

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr*** inquiryT-Mobile placed this account in our office on 05/04/to collect a balance of $on their behalfOn 08/31/T-Mobile made an adjustment to the balance in our office of $ 168.63.This left a
remaining balance of $We are sorry to hear Mr*** has had difficulty reaching someone to discuss this matter in our officeWe attempt to have a supervisor call Mr*** at the number provided in this complaint on 4/21/and 4/22/We were unable to make contact with Mr***In response to Mr*** inquiry, he may call and speak with our collection supervisor Francisco Villanueva at extension*** We would be happy to discuss this matterWe appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Dear MS***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor