Convergent Outsourcing Inc

To Whom It May Concern, Convergent Outsourcing Inchas received the additional information provided by Mr***In the initial communication sent to our office from Mr***, did not provide the name of the original creditor nor did the contact information provided in his dispute match our recordsReliant Energy Retail Services, LLC placed this account in our office 08/18/to collect a balance of $on their behalfTo date we have not received any prior communication Mr*** disputes owing the balanceIn response to this complaint, the account has been placed in a cease communication statusWe will request our information for the above referenced account be removed from the credit bureausWe will forward a copy of Mr***'s complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact Reliant Energy Retail Services, LLC directlyWe appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***-*** Compliance Representative

Convergent Outsourcing Inchas investigated Mr***'s complaintGalaxy Asset Purchasing, LLC placed this account in our office 11/22/13, to collect on their behalf Convergent Outsourcing, Inc.is a collections agency that
onlycollects on accounts placed in our office by our clients.We do not attempt to scam consumers.We have reviewed the recorded call on 01/04/ and found our agents did identify themselves by first and last name as well as our company name.However, to protect consumer information our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information. Asking for the last four digits of the social security number and address are forms of identification we use.Ms*** declined to provide the last four digits of her social security number and stated she would provide our information to her attorney.The account at that time was placed in a cease communication statusThe account was closed and returned to Galaxy Asset Purchasing, LLC on 01/04/2016.In response to this complaint, we no longer have the accountWe will provide a copy of the complaint and our response to our clientWe have not placed our information regarding the above referenced account on Ms***'s credit reportWe suggest contacting Galaxy Asset Purchasing, LLC to ensure this matter is resolved

Thank you for providing the additional information, if Mr*** has anything showing this was a settlement amount we are happy to forward any supporting documents to Sprint.Our response remains the same, we have requested statements be mailed to Mr*** at the address we have on file validating the balance The account has been placed in a cease communication statusOur information was requested to be removed from the credit bureaus on06/06/2015.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:As the one reporting this account to my credit, you must ensure all information is correct/the debt has been validatedIt is your job to provide me with the materials I have previously asked forIf you have not done so within days I can and will take legal actionI have spoken with Sprint on this account, and have received the fraud packetHowever, Sprint wants a police report which my state DOES NOT DO FOR CREDIT REPORTSSprint resold this debt to you after round one with them which resulted in the account being deleted from my credit reportOnce again this is a fraudulent account, I can not do the fraud packet you send due to my state lawsPlease provide me with a signature showing I agreed to services within days or I will be taking legal action
Sincerely,
*** ***

: ***, ***File #: ***Convergent account#*** *** account#:***To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaint*** ***
placed this account in our office 6/28/to collect $on their behalfOn 10/1/15, Mr*** disputed this account with the credit bureau; we requested to have our information deleted at that time.In response to this complaint, we have closed the account and returned it to our clientIf Mr*** has any questions regarding this account,we suggest contacting *** *** to ensure a resolution is found.We appreciate the opportunity to respond

teverything letter is for the wrong amount and addressed to me ***This is unacceptableThe amount is and my name is *** *** Complaint: ***I am rejecting this response because:Sincerely,*** ***

Re: *** *** Case #:*** Convergent account#: R-*** *** *** *** *** *** account #: *** To whom this may concern, We have investigated Ms*** complaint*** *** *** *** *** placed this account in our office 05/12/14, to collect $on their
behalfConvergent Outsourcing, Inchas sent a total of three validation notices on behalf of this matterThe last notice was mailed on 07/10/to the address that is provided in the complaintIn response to the Ms*** complaint, we have closed and returned the account to our clientWe have requested our information regarding the above referenced account to be removed from the credit reporting agenciesIf Ms*** has any questions or inquiries, please have her contact *** *** *** *** ***, Convergent is no longer handling this account We appreciate the opportunity to respond

Re: *** *** case#:*** Convergent account #:*** *** *** *** account#: *** Debt description:*** To whom this may concern, Convergent Outsourcing, Inchas investigated this complaintWe have an account in our office from *** *** *** involving a debt
from *** which went delinquent 7/24/This account was listed with us 7/1/Convergent is a collection agency that collects on behalf of our clientsIn response to this complaint, we have closed the account from our office and returned it to our clientWe suggest contacting *** *** *** to ensure this matter is resolvedConvergent is no longer handling this accountWe appreciate the opportunity to respond

Complaint: ***I am rejecting this response because:
The business has been calling me on my house phone in CaliforniaI have no idea how they received this information, because we moved here last September. My maiden name is ***, and they have been inquiring about a sprint account under my maiden name up for collectionsI have not had a sprint account under my name for over years nowPlease let the company know that the apparent account is under my maiden nameI will emphasize that the allegations they have brought up are falseAgain, any charges I had on my Sprint account were taken care of before my account was closed due to my moving overseas for military serviceSincerely,*** ***

Dear Mr***. Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will review my credit reports to ensure that this information is removed from my reports
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***
I appreciate the prompt response from Convergent however, upon pulling all three of my credit reports I still show that this mark is still showing within my reportsIn order to be sure that this was not just an error I made contact with all three Credit Bureaus and they have all indicated that there has been no update received from Convergent to dateHow long will it take for this to be corrected within my credit reports? I appreciate your assistance with this matter
Sincerely,*** ***

Re: ***,*** Complaint ID # *** Convergent Outsourcing account#: * *** Sprint account #: *** To Whom It May Concern, Convergent Outsourcing has received Ms***'s fraud disputeSprint placed this account in our office 02/01/to collect a balance on their behalf
To date this is the first communication we have received from Ms.*** advising that she believes the account to be fraudulent We are sorry to hear Ms*** may have been a victim of fraudIn response to receiving this information, we have requested a fraud packet be mailed to Ms*** at the address provided In this communicationThe account has been placed In a disputed status while this matter Is InvestigatedThe credit bureaus will be updated accordinglyPlease have Ms*** fill out the information requested in the fraud packet as well as gather any information required, and provide them to Sprint's fraud managementThe packet will have instructions Ms*** can follow to help her resolve this matterWe appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Convergent Outsourcing has received Ms***'s additional informationWe are sorry to hear thatMs*** may be a victim of fraudPlease have Ms*** contact T-Mobile directly, referencingthe T-Mobile account number above, to file a fraud claim with them directlyConvergent Outsourcingis no longer handling the accountThe version of events provided in our initial response was based upon review of the phone callrecordingOur response in this matter remains the same.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided the items are removed from my three credit reports as the company stated they would do

To Whom It May Concern,Dish Network placed this account in our office on 02/11/2017, to collect a balance of $167.05on their behalf.Convergent Outsourcing mailed two validation notices to Ms*** at the P.OBox addressshe listed with Dish Network These notices included Ms***'s right to
dispute the balanceowedWe have attached copies of the notices mailed to Ms***To date, this is the firstcommunication received in regards to Ms***'s accountIn response to receiving Ms***'s communication with your office, we have suspendedcollection effortsWe will request our information for this account be removed from the creditbureausIf Ms*** has any further inquiries regarding this matter she may contact DishNetwork directly.We appreciate the opportunity to respond

***, ***File#: ***Convergent account#:***Midland Funding, LLC account#:***To whom this may concern,Convergent Outsourcing Inchas investigated Ms.***'s complaintMidland Funding, LLC placed this account in our office 11/02/to collect $on their behalf.Convergent
is a collection agency that collects on past due balances placed in our office by our clientsWe do not attempt to scam consumers.The statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute account.On 11/10/2015, Ms*** spoke with an agent in our officeAt that time Ms*** advised the agent she did not believe the account to be hersThe account was placed in a dispute status and collection activity had been suspended as of 11110/2015/In response to Ms.***'s complaint, we have closed and returned the account to our client Midland Funding, LLCIfMs.*** has any further inquiries, please have her contact Midland Funding, LLC to ensure a resolution is foundConvergent is no longer handling this account.We appreciate the opportunity to respond