Convergent Outsourcing Inc

Complaint: ***Here's the information they requested: Convergent Outsourcing Acct#***Sincerely,*** ***

Re: ***,*** Complaint ID # *** Convergent Outsourcing account#: * *** Sprint account #: *** To Whom It May Concern, Convergent Outsourcing has received Ms***'s fraud disputeSprint placed this account in our office 02/01/to collect a balance on their behalf
To date this is the first communication we have received from Ms.*** advising that she believes the account to be fraudulent We are sorry to hear Ms*** may have been a victim of fraudIn response to receiving this information, we have requested a fraud packet be mailed to Ms*** at the address provided In this communicationThe account has been placed In a disputed status while this matter Is InvestigatedThe credit bureaus will be updated accordinglyPlease have Ms*** fill out the information requested in the fraud packet as well as gather any information required, and provide them to Sprint's fraud managementThe packet will have instructions Ms*** can follow to help her resolve this matterWe appreciate the opportunity to respond

Re: *** *** case#:*** Convergent account #:*** *** *** *** account#: *** Debt description:*** To whom this may concern, Convergent Outsourcing, Inchas investigated this complaintWe have an account in our office from *** *** *** involving a debt
from *** which went delinquent 7/24/This account was listed with us 7/1/Convergent is a collection agency that collects on behalf of our clientsIn response to this complaint, we have closed the account from our office and returned it to our clientWe suggest contacting *** *** *** to ensure this matter is resolvedConvergent is no longer handling this accountWe appreciate the opportunity to respond

teverything letter is for the wrong amount and addressed to me ***This is unacceptableThe amount is and my name is *** *** Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***
I appreciate the prompt response from Convergent however, upon pulling all three of my credit reports I still show that this mark is still showing within my reportsIn order to be sure that this was not just an error I made contact with all three Credit Bureaus and they have all indicated that there has been no update received from Convergent to dateHow long will it take for this to be corrected within my credit reports? I appreciate your assistance with this matter
Sincerely,*** ***

Thank you for providing the additional information, if Mr*** has anything showing this was a settlement amount we are happy to forward any supporting documents to Sprint.Our response remains the same, we have requested statements be mailed to Mr*** at the address we have on file validating the balance The account has been placed in a cease communication statusOur information was requested to be removed from the credit bureaus on06/06/2015.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because: While I am not rejecting the response in its entirety I am wanting to provide clarityConvergent Outsourcing received the letter on 04/18/per the attached certified mail numberThis means they would have needed to provide a notice of dispute to the credit reporting agencies on or after that dateConvergent Outsourcing still continued to provide updates to the credit reporting agencies with the last one dated 05/07/which is a violationI will continue to watch my reports to ensure this account is removed from the credit bureausThank you
Sincerely,
*** ***

Convergent Outsourcing has received Ms***'s additional informationWe are sorry to hear thatMs*** may be a victim of fraudPlease have Ms*** contact T-Mobile directly, referencingthe T-Mobile account number above, to file a fraud claim with them directlyConvergent Outsourcingis no longer handling the accountThe version of events provided in our initial response was based upon review of the phone callrecordingOur response in this matter remains the same.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

To Whom It May Concern,Dish Network placed this account in our office on 02/11/2017, to collect a balance of $167.05on their behalf.Convergent Outsourcing mailed two validation notices to Ms*** at the P.OBox addressshe listed with Dish Network These notices included Ms***'s right to
dispute the balanceowedWe have attached copies of the notices mailed to Ms***To date, this is the firstcommunication received in regards to Ms***'s accountIn response to receiving Ms***'s communication with your office, we have suspendedcollection effortsWe will request our information for this account be removed from the creditbureausIf Ms*** has any further inquiries regarding this matter she may contact DishNetwork directly.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received Mr***'s complaintLaclede Gas Company placed thisaccount in our office on 11/27/to collect a balance of$on their behalf.On 03/28/2017, Mr*** spoke with Convergent and advised the agent that he was disputing
thisaccount and would contact the Revdex.comThe account was placed into a disputed statusand collection efforts were suspended while we forwarded the information to our client.In this complaint Mr*** states that the debt is past statute and that we cannot collect on the debtanymoreThe statute of limitations sets forth the maximum period of time, after certain events, that legalproceedings based on those events may be initiatedIt is not unlawful to request payment on a paststatute account.In response to this complaint, we have closed this account and returned it to our client Laclede GasCompanyConvergent Outsourcing can confirm that we have never reported our information to thecredit bureaus for the above mentioned account Mr*** may contact the client directly should hehave any further inquiries.We appreciate the opportunity to respond

: ***, ***File #: ***Convergent account#*** *** account#:***To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaint*** ***
placed this account in our office 6/28/to collect $on their behalfOn 10/1/15, Mr*** disputed this account with the credit bureau; we requested to have our information deleted at that time.In response to this complaint, we have closed the account and returned it to our clientIf Mr*** has any questions regarding this account,we suggest contacting *** *** to ensure a resolution is found.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***-*** Compliance Representative

Complaint: ***
I am rejecting this response because:As the one reporting this account to my credit, you must ensure all information is correct/the debt has been validatedIt is your job to provide me with the materials I have previously asked forIf you have not done so within days I can and will take legal actionI have spoken with Sprint on this account, and have received the fraud packetHowever, Sprint wants a police report which my state DOES NOT DO FOR CREDIT REPORTSSprint resold this debt to you after round one with them which resulted in the account being deleted from my credit reportOnce again this is a fraudulent account, I can not do the fraud packet you send due to my state lawsPlease provide me with a signature showing I agreed to services within days or I will be taking legal action
Sincerely,
*** ***

Convergent Outsourcing Inchas investigated Mr***'s complaintGalaxy Asset Purchasing, LLC placed this account in our office 11/22/13, to collect on their behalf Convergent Outsourcing, Inc.is a collections agency that
onlycollects on accounts placed in our office by our clients.We do not attempt to scam consumers.We have reviewed the recorded call on 01/04/ and found our agents did identify themselves by first and last name as well as our company name.However, to protect consumer information our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information. Asking for the last four digits of the social security number and address are forms of identification we use.Ms*** declined to provide the last four digits of her social security number and stated she would provide our information to her attorney.The account at that time was placed in a cease communication statusThe account was closed and returned to Galaxy Asset Purchasing, LLC on 01/04/2016.In response to this complaint, we no longer have the accountWe will provide a copy of the complaint and our response to our clientWe have not placed our information regarding the above referenced account on Ms***'s credit reportWe suggest contacting Galaxy Asset Purchasing, LLC to ensure this matter is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Re: Case #: *** ***, ***ck Convergent Outsourcing account #: *** Jefferson Capital Systems, LLC account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr***'s complaintOn 03/21/2016, Mr*** called and authorized a payment of $
Upon investigation, I found the agent did not enter the amount correctly and a payment in the amount of $was processingMr*** called back the same afternoon to advise that the incorrect amount was being processedAccording to our records we were able to stop the payment before it fully processed from Mr***'s bank accountWe apologize for any inconvenience this error may have caused Mr*** and ensure our agent will be counselled on this matterIf our actions caused Mr*** fees, we would be happy to reimburse himPlease have Mr*** provide Convergent Outsourcing with a copy of his bank statements showing our initial transaction resulted in him receiving overdraft feesHe may fax this information to 206-322-attention to Sarah King compliance department or he may email it to ***@convergentusa.comWe appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in the fact that Cocnvergent doesn't have it anymore
But in my searches for contacting paypal I have been unsuccessfulnobody will call me back or I have a wrong number or I sit on holdI have no idea how to get ahold of anyone on this matter especially since it has been paid and this is from over years ago and this is the first I have heard about this since thenI want this balance zeroed out as I don't owe it
Sincerely,
*** ***

To whom this may concern,Convergent Outsourcing Inchas investigated Mr.***'s complaint*** *** placed this account in our office 6/18/2011to collect $on their behalfConvergent collects on balances placed in our office by our clients.We do not attempt to scam consumers.To protect
consumer information, our company policy is to ensure that we are speaking to the correct party over the phone so that we do not disclose personal informationAsking for the last four digits of the social security number and address are forms of identification we useDuring the phone conversation between Mr*** and our agent, he informed us that he does not agree with this debt.Our agent placed the account in a dispute status to suspend collection activity.In response, we have now closed the account from our office and returned it to our client.We have not placed our information regarding the above referenced account on Mr.***'s credit reportWe do not own the account,and therefore cannot guarantee the outcome. If there are any further inquiries, please inform Mr*** to contact *** *** at *** *** to ensure this matter is resolved.Convergent is no longer handling this account.We appreciate the opportunity to respond