Convergent Outsourcing Inc

Convergent Outsourcing Inchas received and investigated Mr*** complaintOn12/13/15, Reliant Energy Services, LLC placed this account in our office to collect a balance ontheir behalf.Upon investigating Mr*** complaint, I have reviewed all the calls on the 28th of January2016, the call
on 2/29/and 03/03/I found that none of the agents Mr***spoke with made a guarantee that the account would not report on his credit reportPrior to theMr*** payment he was advised that the account was at the time frame that the accountwould be reported and if he made the settlement payment in two months it could still bereportedMr*** was advised if he did pay the settlement we would remove our informationfrom the credit bureaus after the settlement had been completed.In response to Mr*** complaint the account is settled and is no longer active in our office.We will request our information be removed from the credit bureaus.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because: The information they provided is not enough, first of all the information is incorrectSecond I need to see a copy of the contractI also want to see that they have a license and the rights to collect this debtSince this was not provided it, I ask for them to delete this from the credit report

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would also like to ask that a copy of each letter sent to each Credit Bureau for deletion of this account be sent to me within the days

Please see attached PDF file
Convergent Outsourcing has received the additional inquiry from *** ***In response to *** *** questions, the address *** * *** ** *** ** *** was removed from this account, along with the social security number ending in ***Convergent Outsourcing, Incis not pursuing any further collection efforts against *** *** for this accountAlthough *** *** name is the same, he was not the person we were trying to locate.Again, we would like to apologize for any inconvenience that the misinformation has caused *** ***.We appreciate the opportunity to respond

Re: Case #: *** ***, *** To Whom It May Concern, Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Mr*** with the information he has providedI have placed the phone number provided in
the complaint of *** on our "do not call list"In this complaint, Mr*** states that he found our information on his credit reportTo further investigate this complaint we require additional information to locate an accountPlease provide one of the following; the Convergent Outsourcing account number, client account number or the full social security numberWe appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut, I did not receive anything from this said company at all I've never heard of this company before and *** is not even on my credit report in which I monitor all of the time (weekly basis).Sincerely, *** ***

Convergent Outsourcing has received Mr***'s additional informationConvergent Outsourcingdoes not believe we have violated any laws, including the FDCPA Convergent Outsourcing mailedMr*** a fraud packet based on the information provided in his emailed fraud dispute on1/27/This
emailed communication received from Mr*** is attached for your reference.Additionally in an attempt to help Mr*** find resolution on behalf of this matter, ConvergentOutsourcing provided a copy of Mr***'s complaint to T-MobileConvergent Outsourcing doesnot own this account, therefore we cannot guarantee resolution.Should Mr*** have any further inquiries regarding this matter, he may contact T-Mobile directly,as we are no longer handling this matter.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because: The email address *** has not been in use since November I've stated before, I have never received any form of notice from your companyI understand you have ceased collecting on the account, I will like for your information be removed from the credit bureau

Please view the attached PDF file
November03, 2015Revdex.comstation Drive, Ste.222DuPont, WA 98327Re: Case# ***, ***Convergent Account#: ***PayPallncAccount#:
***To whom this may concern,Convergent Outsourcing Inchas Mr***'s complaintOn 09/03/2015, *** ***placed an account in our office, to collect a balance of $on their behalfConvergent Outsourcing Incis a licensed collection agency who only collects on balances placed in our offices by our clients.In response to Mr***'s complaint, the account has been closed in our office and returned to *** *** We will forward a copy of this complaint and our response to *** ***If Mr*** has any further inquiries, please have him contact *** customer support at *** We appreciate the opportunity to respond
Sarah K***Compliance Representative

Convergent Outsourcing has received Mr***'s complaint concerning the above referencedaccountJefferson Capital Systems, LLC placed this account in our office 01/ 19/ 2017, to collect abalance on their behalf.Mr*** stated that he has not received the receipt for the payment he
made on 02/ 14/ 2017.Our records show that the receipt was emailed to Mr*** on 03/03/ It does not showhe has opened the email as of todayWe would suggest Mr*** check his junk mail folderto see if it was routed there.Upon review of the call recordings for this account we were unable to substantiate Mr***'scomplaint that he was hung up on.Convergent Outsourcing would like to apologize to Mr*** for any inconvenience he mayhave experiencedOur Compliance department has requested a duplicate receipt to be mailed to Mr.***'s at the address on this complaintThis account was closed with ConvergentOutsourcing on 02/ 14/and returned to our client as paid in f ullWe referred a copy of thecomplaint to Jefferson Capital Systems, LLC and they verified that they have reported to the creditbureaus that this account is now paid.Thank you for the opportunity to respond

Complaint: ***I am rejecting this response because: they are again wanting personal informationClaiming they cannot find my account.

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms*** disputePayPal, Incplaced this account in our office on 03/17/to collect a balance on their behalfTo date this is the first communication we have received from Ms*** advising us that she disputes owing the
balanceIt appears from the information provided in the complaint that the dispute is with the original service providerIn response to receiving the information, the account has been closed in our office and returned to our client PayPal, IncWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this communication and our response to our clientIf Ms*** has any additional inquiries please have her contact PayPal's customer support at 1-877-380-6578, and reference the PayPal Incaccount number aboveWe appreciate the opportunity to respondRespectfully,

To Whom It May Concern,Convergent Outsourcing has received Ms***'s complaintSprint placed this account in ouroffice on 09/04/2012, to collect a balance of $on their behalfConvergent Outsourcing hasresponded to similar complaints made by Ms*** to the Consumer Rnancial
Protection Bureauon 1/17/and 01/24/2017.Convergent Outsourcing does not believe we have violated any lawsThe information reported to thecredit bureaus was believed to be reported with both fair and accurate information.Our information was requested to be removed from the credit bureaus on 1/28/2017.Convergent Outsourcing has attached validation of the balance for Ms***'s reference, as wellas our previous responses made to the Consumer Rnandal Protection Bureau.We appreciate the opportunity to respond.Sincerely,Sarah K*** ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern,
Convergent Outsourcing, Inchas received Mr***'s disputeConvergent Outsourcing does not buyor sell debts; we only collect on balances placed in our office by our clients*** placed thisaccount in our office on 12/05/2016, to collect a balance on their
behalf
On 12/19/2016, Mr*** spoke with an agent in our office and advised that he disputed the accountas fraudMr*** also requested that he no longer receive phone callsThe account was placed in acease communication status
In response to receiving this communication through the Revdex.com, we have closed theaccount in our office and returned it to ***We do not own the account and therefore cannotguarantee resolutionWe will forward a copy of this information to *** along with our response.To ensure this matter is resolved we suggest Mr*** contact *** directly
We appreciate the opportunity to respond
Respectfully,
Sarah K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough they did not reply with proof that they Are licensed to collect in Indiana, They've not reported to any credit bearu's and released the claimed debt back to the original company.

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr***'s complaintT-Mobile placed this accountin our office on 01/26/2015, to collect a balance on their behalf.On 02/27/2017, we were notified by Mr*** that he disputed this accountThe dispute wasnoted on the
account and collection efforts were suspended so the matter could be looked into.In response to receiving Mr***'s complaint, we have closed the account in our office andreturned it to our client, T-MobileWe will request our information for this account be removed fromthe credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr.*** has any further inquiries, please have him contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Mattie G***Compliance Representative

Convergent Outsourcing Inchas investigated Ms***'s complaintComcast placed this account in our office06/05/to collect $514.28on their behalf.On 01/12/2016, we received an email from Ms.*** requesting we no longer contact herThe account was placed in cease communication.In
response to this complaint, the account has been closed and returned to our client ComcastConvergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus.If you have any further inquiries please contact Comcast as we are no longer handling the account.We appreciate the opportunity to respond

Dear MrP***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor