Convergent Outsourcing Inc

Dear Mr***,Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If
we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah ***Compliance Supervisor

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Re: Case#: *** ***, *** Convergent account #:R-*** Comcast account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintWe responded to a similar complaint made through the Consumer Financial Protection Bureau on 02/19/Our
position remains the sameI have included a copy of our response made to the Consumer Financial Protection Bureau for your referenceIf Ms*** has any further inquiries please have her contact Comcast directly, as we are no longer handling the accountWe appreciate the opportunity to respond
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Convergent Outsourcing, Inchas investigated Mr***'s complaintOn 9/11/2015, *** placed this account in our office to collect a balance of $on their behalf.Our company policy is to ensure that we are speaking to the correct party so that we do not disclose personal information to the
incorrect party.Mr*** declined to provide any information as he believed this to be a scamConvergent Outsourcing onlycollect on balances placed in our office by our clientsWe do not attempt to scam consumers.Upon investigation of Mr***'s complaint, I have reviewed the phone calls on 10/20/2015,10/27/and 11/05/for this accountI have found,at no point in these phone calls was Mr*** denied the ability to speak with a managerOn 10/27/2015, Mr*** did advise the agent not to contact that number again and requested a managerOn10/27/the number *** was placed on our "do not call list"The agent asked Mr*** to hold while the supervisor became availableAt that time Mr*** said he believed the call to be a scam and decline to stay on the phone.In response to receiving this information, the account has been closed from our office and returned to ***We do not own the account and therefore, cannot make any guarantees.We will forward a copy of this complaint and our response to our clientIf Mr*** has any further inquiries please have him contact ***'s customer support at 1-877-380-6578, referencing the above *** account number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do however want an explanation as to what the last statement meansThat they cannot guarantee the outcome? What does that mean specifically? Does that mean that Convergent Outsourcing will sell this debt to another company? Please explain
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The response you have provided isn't sufficient enoughYou have purchased this account from somewhere but PSEG has no record of this accountI have asked that you provide documentation because you are now attempting to collect on an account that isn't minesWithout valid documentation/contract for me to observe the validity of the contract than there is no contract and I ask that you remove all negative information that you have associated with this account to the credit bureaus be removed immediatelyIf you have obtained an account you should be able to provide the Revdex.com or myself a contract stating the services renderedWithout that you could easily falsely created an account in my name or with my SSN but you are unable to furnish any documentation I would like for you to reach out to the original account holder and obtain some form of valid documentation stating that this account solely belongs to me because they have declined that this account is minesAgain please provide documentation to the Revdex.com or myself or remove any and all negative information associated with this account reported to the credit bureaus.
Sincerely,
*** ***

Convergent Outsourcing, Inchas investigated this complaintWith the additional information received, I was able to locate an account for *** ***.On 12/02/2015, Ms*** advised one of our agents that the number *** *** was the number to her place of business and stated she was not allowed to have calls to that phone numberAt that time our agent marked the phone number as bad so we would not continue to call.This letter will confirm Convergent Outsourcing, Inchas placed the phone number *** *** on our "Do Not Call List"We apologize for the inconvenience we may have caused

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing, Inchas received *** fraud dispute*** placed this account in our office to collect a balance of $on their behalf 7/11/Convergent Outsourcing does not believe it has violated any laws.We are sorry to hear *** *** may have been a victim of fraud
In response to receiving this information,we have closed the account in our office and returned the account to our client, ***We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf *** *** has any further inquiries, please have her contact *** directly.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr***'s complaint ConvergentOutsourcing investigated and responded to this identical complaint through the ConsumerFinancial Protection Bureau on 02/23/2017.Our position in this matter remains the sameAttached is a copy
of the response provided to theConsumer Financial Protection Bureau on 2/23/for referenceIn addition the statementcopies provided to Mr*** on behalf of the above mentioned T-Mobile account havealso been included for your reference.We appreciate the opportunity to respond.Respectfully,Mattie G***Compliance Representative ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because:
How will this fraud packet correct your error? Once this packet is completed what steps will you take?
Please in your response address the following:
I am disputing the validity of this debtYou are required to provide me with verification of this debt.
Per the FTC it states that "Debt collectors may not: give information about you to anyone, including a credit reporting company; "
If you can not validate this is my debt it must be removed from my credit file.
You cannot just put a collection on a persons credit file when they do not owe the debt
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I do not believe that Convergent Outsourcing can just place the blame and responsibility back on Palisades Collection, LLCI have only received one document from Convergent stating a balance and offerI have never received any documentation from Palisades CollectionI will open a complaint with Palisades Collection, LLC to determine who is responsible for this alleged debt.Sincerely,*** ***

To Whom It May Concern, Convergent Outsourcing has received Mr*** complaintSprint placed this account in our office on 06/05/to collect a balance of $on their behalfOn 08/17/2016, Mr*** spoke with an agent in our office and requested additional information pertaining to
the accountThe agent placed the account in a disputed status and collection activity was suspended, so this information could be requested from Sprint on Mr.*** behalfThe statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute accountIn response to this communication, the account is in a disputed status so that we may request validation of the balance on Mr*** behalfWhen this documentation is received from our client we will mail the information to the address on fileWe appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Convergent Outsourcing Inchas investigated this complaint We have added the phone number of *** *** to our "do not call list"We apologize for any inconvenience we may have caused.Convergent Outsourcing does offer two options for consumers to remove their phone number form our system
Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-9701or they may add their phone number on our website at www.convergentusa.com.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***