Convergent Outsourcing Inc

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms*** fraud disputeOn 08/11/PayPal, Incplaced this account in our office to collect a balance on their behalfThe validation notice Ms*** received dated 08/15/2016, included her right to dispute the validity of
the balanceUpon investigation of this account the calls on 08/22/and 08/24/were reviewedWe were able to determine the first phone call on 08/22/that was received did in fact drop prior to the agent being able to assist Ms***We do not believe the dropped call was intentional and apologize for the inconvenienceApproximately five minutes later on 08/22/2016, after the first initial call, we received another call from a party who identified herself as Ms*** motherThe party informed our agent that Ms*** did not reside at the address on *** ***The agent apologized and advised her address would be removedOn 08/24/2016, Ms*** called and spoke with an agent who explained what the account was forMs*** states she had never used a PayPal account nor did she have a personal emailThe agent advised Ms*** that the account would be placed in a fraud dispute status so an investigation may be done in an attempt to help Ms*** resolve this matterIn response to this communication, Convergent Outsourcing has closed the account in our office and returned it to PayPal, IncWe have not reported our information to the credit bureausWe do not own the account and therefore we cannot guarantee resolutionIf Ms*** has any inquiries regarding this matter, she may contact PayPals customer support at 1-877-380-6578, referencing the PayPal, Incaccount number aboveWe appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Miss ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

ID # ***
*** ***
To whom it may concern,
Convergent Outsourcing, Increceived Ms*** complaintWe apologize if Ms*** received additional callsIn Ms*** complaints, she does provide the number she is receiving calls toI have marked all possible numbers that I have found for her on our "Do Not Call List"The phone number of *** *** has also been updated to our do not call list as of today
We have options to stop phone calls, or to have phone numbers removed from our system, Convergent has a Do Not Call line at 1-855-728-or visit our web site at www.converaentusa.com and use the link that we are calling in error
We apologize for any inconvenience and appreciate the opportunity to respond

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Convergent Outsourcing has received *** *** complaint*** placed this account in our office on 03/28/16,to collect a balance of $on their behalf.Upon investigation of *** *** complaint,the calls on 08/25/were reviewedWe were unable to substantiate *** *** claim that the
agent handled the call unprofessionally and used profanityThe agent did not request for payment on the balance as *** *** stated he disputed owing the balanceThe agent explained the dispute process to *** *** *** became escalated and started using profanity.The agent remained professional.Convergent Outsourcing has ceased communication in reference to this account and our information has been requested to be removed from the credit bureaus.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate Ms*** complaint We are unable tolocate information for Ms*** with the information provided in this complaintIn this complaint Ms*** states that Convergent Outsourcing has been making inquiries
on hercredit bureauInquiries to the credit bureaus are only able to be viewed by the consumer, and do notaffect their credit rating.I was unable to locate an account in our system with the name provided, address or telephone number.In order to locate the account we were making inquiries on and investigate this complaint, please haveMs*** provide Convergent Outsourcing with one of the following, the full social security number,Convergent Outsourcing account number or client account number.We appreciate the opportunity to respond

Convergent Outsourcing, Inc.has reoeived *** inquiry.On 03/0112016, *** *** *** placed this account In our office to collect a balance on their behalfConvergent Outsourcing is a licensed collection agency who only attempts to collect on balances placed in our office by our
clients We do not attempt to scam consumers.On 03/10/2016, *** *** spoke with an agent in our office and advised that he believed the account to be fraudulentThe account was placed in a disputed status and the col ection actMty was suspendedOn 312312016, a fraud packet was malled to *** in an attempt to aide him in resolving this matter.On 03/2812016,*** called and spoke with an agent to inquire on the fraud information he had received If *** would like to fill out the fraud packet and return it to us, we will forward this information to our client in an attempt to help ***find resolution.In response to receiving this infonnation we have closed the account in our office and returned it to our clientWe wi lforward a copy of this oomplalnt and our response to ourclient If *** has any further questions orinquiries please have him contact *** *** ***.directly
We appreciate the opportunity to respond

Dear Ms***-***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***
I am rejecting this response because: I am disputing the validity of this debtI have no knowledge of this is an accountI never stated anything other than this is not my account
Sincerely,
*** ***

To Whom It May Concern, Convergent Outsourcing has received Ms***'s complaintdirecTV placed this account in our office on 01/06/2017, to collect a balance of $on their behalfUpon review of this account we have found that there were two payments for $posted to convergent
Outsourcing on 02/09/Ms*** had made a payment directly to DirecTV that did not post to Convergent Outsourcing immediatelyMs*** then contacted our office and the agent accepted the duplicate payment of $to settle this accountWe have verified with our booking department that the refund check #*** in the amount of $was mailed to Ms*** on 02/16/2017, to the address *** ** *** *** *** ***, ** ***Convergent Outsourcing has closed this account with our office and returned it to our client as "settled-in-full"We apologize for any inconvenience this has caused Ms***Convergent Outsourcing has requested that our information for this account be removed from the credit bureaus (CB DEL AUD #***)If Ms*** has any further questions regarding service she may contact DirecTV directly as this account has been closed with our office. We appreciate the opportunity to respond.Respectfully, Mattie G***-***Compliance Representative

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing Inchas investigated this complaint We have added the phone number of *** *** to our "do not call list"We apologize for any inconvenience we may have caused.Convergent Outsourcing does offer two options for consumers to remove their phone number form our system
Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-9701or they may add their phone number on our website at www.convergentusa.com.We appreciate the opportunity to respond

Complaint: ***I am providing a conditional acceptance response because: I wish to provide additional information for your file
I've received robo calls from since December 14, in which a message was never left on my message machineThis lack of proper business practice on behalf of Convergent required that I perform research to identify who the caller was and where they are locatedThe actions of this company can only be considered callous, unprofessional and intended to harass
Thank you for your rapid settlement of my complaintI provided information to the Federal "DO NOT CALL" site from day and never received a responseYou are to be commendedWe'll see what tomorrow brings
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
How will this fraud packet correct your error? Once this packet is completed what steps will you take?
Please in your response address the following:
I am disputing the validity of this debtYou are required to provide me with verification of this debt.
Per the FTC it states that "Debt collectors may not: give information about you to anyone, including a credit reporting company; "
If you can not validate this is my debt it must be removed from my credit file.
You cannot just put a collection on a persons credit file when they do not owe the debt
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do however want an explanation as to what the last statement meansThat they cannot guarantee the outcome? What does that mean specifically? Does that mean that Convergent Outsourcing will sell this debt to another company? Please explain
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:As you can see by the attachments, the payment was the first of payments which was opportunity #that THEY requestedSo yes, I only paid 30.92, but it was the FIRST of paymentsPlease do the math here, this is not complicatedWhen someone responds to your offer, then you follow through on your end of the dealThank you for admitting that you received the paymentIt is clear now that you are at fault for breaking the dealIf you would like to receive another payment, then you need to remove it from my credit bureaus, and I will pay the balance as I agreed to do in the first placeI have held up my end of the deal, please try to be grownups here, and do the RIGHT thing
Sincerely,
*** ***