Convergent Outsourcing Inc

From: *** * Sent: Friday, April 28, 10:AM Subject: Fwd: You have a new message from the Revdex.comAs I have told the last collection Agency that I am unaware of such an account and charges with the Original creditor SprintThis account was originally put on my credit report in under a different collection agency (Enhanced Recovery) This was the same document provided by the previous collection agency as the provided .pdf document has no Signature on it that verifies this was an account that I ownedThis is one of the reasons why this account was removed from the credit reporting agency, The other being Statue of Limitation according to FCRAOutsource convergent bought this illegitimate debt from Enhanced Recovery and reestablished it as an account that was opened and reported in This is what my current credit report reflects and has caused Damage to my credit score and fileI would like this account removed completely from my consumer credit report and this company investigated company for what I believe are illegal practices.

Convergent Outsourcing has received Mr***'s communication through your officeFrom theinformation provided it does not appear that Mr***'s stated issue is not with ConvergentOutsourcing; rather it is with the service provider.In response to Mr***'s requested, Convergent
Outsourcing has requested our information forthe above referenced account be deleted from the credit bureausThe a-Oscar AUD# provided forthis request is ***We hope this helps Mr*** find resolutionWe will also forward acopy of the communication received from your office, and our response to Comcast directly

Complaint: ***
I am rejecting this response because:First of all, this debt collector is in the business of collecting, and as such they have an obligation to validate the debt in a timely manner if requested to do so by the consumer if they plan to continue collection activity on the account. As I mentioned in my original complaint, I never received debt collector's response to my request for validation of the account they continue to collect on. There is no evidence to support their claim. Due to their negligence, I have been extremely damaged. I am respectfully requesting Convergent Outsourcing delete the invalidated account immediately. I am making every effort to resolve this matter without presenting my case to a courtroom jury in my community.

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Complaint: ***
I am rejecting this response because:
The response you have provided isn't sufficient enoughYou have purchased this account from somewhere but PSEG has no record of this accountI have asked that you provide documentation because you are now attempting to collect on an account that isn't minesWithout valid documentation/contract for me to observe the validity of the contract than there is no contract and I ask that you remove all negative information that you have associated with this account to the credit bureaus be removed immediatelyIf you have obtained an account you should be able to provide the Revdex.com or myself a contract stating the services renderedWithout that you could easily falsely created an account in my name or with my SSN but you are unable to furnish any documentation I would like for you to reach out to the original account holder and obtain some form of valid documentation stating that this account solely belongs to me because they have declined that this account is minesAgain please provide documentation to the Revdex.com or myself or remove any and all negative information associated with this account reported to the credit bureaus.
Sincerely,
*** ***

Convergent Outsourcing has received *** *** complaint and apologizes for the delay in our response.Upon investigation of *** complaint we were able to determine the following:*** *** *** has no connection with Convergent Outsourcing*** assigned the account ***
to Convergent Outsourcing to collect a balance of $on 06/06/2016, in the name of *** ***.We have confirmed on ***'s iCare support, that the account was previously assigned with *** *** Support, and assigned in *** *** name*** *** Support received a complaint through the Revdex.com and had previously mailed bill copies validating the balance owed.Convergent Outsourcing mailed a validation notice to *** *** on 06/13/*** *** states that Convergent Outsourcing has refused to provide her with validation.To date,*** *** has not requested documentation of the balance owed.Convergent Outsourcing did not report this account to the credit bureaus using a account numberThe number listed in this complaint of *** is the Convergent Outsourcing account numberWe are unable to substantiate the claim that we have failed to respond to a FTC complaint, as we have not received one on behalf of this account.We understand with the information received that *** *** refuses to pay the balancen response to this communication, Convergent Outsourcing has ceased communicationWe have updated the credit bureaus accordinglyAttached are bill copies for you to view.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: The Convergent Account # is *** The Client Account # is *** Sincerely,*** ***

To Whom It May Concern,Convergent Outsourcing has received Mr***'s request for validationDirecTV placed thisaccount in our office on 12/02/2016, to collect a balance of $1,on their behalfTo datethis is the first communication we have had regarding this accountConvergent Outsourcing has
placed this account in a disputed status and we have requestedvalidation from DirecTVWe will mail the documents to Mr*** once they are received.In response to this communication, Convergent Outsourcing has closed this account andreturned it to DirecTVWe will request our information for this account be removed from thecredit bureausIf Mr*** needs further assistance he may contact DirecTV directly asConvergent Outsourcing is no longer handling this accountWe appreciate the opportunity to respondRespectfully,Mattie G***Compliance Representative

Revdex.com:
Even though I disputed the whole amount I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: This is not reportable so stop bothering me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
As stated previous, although communication may have been attempted, it was not received by myselfI sincerely appreciate the prompt action on this matter.Very Respectfully, *** ***

Complaint: ***
I am rejecting this response because:I have never received ANY notices from this company.

Please view the attached PDF file
Convergent Outsourcing Inc.has received Ms***'s additional informationOur position remains the same;we have not reported our information to the credit bureausConvergent Outsourcing does not believe it has violated any laws.On 06/06/we received an email from Ms*** requesting an itemized billWe have requested proof of the balance owed on Ms***'s behalf.When we receive the documentation requested from Verizon Wireless we will mail the information to the address provided in this complaint.It appears from the information provided in this complaint that Ms***'s issue is not with Convergent Outsourcing and is with the original service providerIf Ms*** has any further inquiries, please have her contact Verizon Wireless as Convergent Outsourcing no longer holds interest in collecting the balance

Re: Case #*** ***,*** Convergent Account# R-*** Comcast Account# *** To whom this may concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintOur client, Comcast placed the account in our office on 02/16/to collect a balance of $on their behalf
On 02/26/2016,Mrs.***'s husband contacted someone in our office and informed us at that time the account was believed to be fraudulentThe account was placed in a disputed statusCollection activity was suspendedOn 02/29/a fraud packet was mailed to the address on fileWe are sorry to hear that Mrs*** may be a victim of fraudIn response to receiving this information, we have closed the account in our office and return it to our client ComcastWe do not own the account therefore, we cannot guarantee resolutionIf Mrs.*** fills out and returns the fraud packet, we will forward it to our client in an attempt aiding in resolutionWe have not reported our information to the above referenced account to the credit bureausWe will forward a copy of this complaint and response to our clientIf Mrs*** has any further inquiries please have her contact Comcast directly, as we are no longer handling the accountThank you for the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Convergent Outsourcing, Inchas received *** *** dispute*** placed this account in our office on 09/29/2015, to collect a balance on their behalfConvergent Outsourcing does not purchase debt we only collect on balances placed in our office by our clients.Convergent Outsourcing has
mailed several validation notices to *** *** at the address on *** StreetThese notices included ***'s right to dispute the balance owedTo date, this is the first communication we have received on behalf of this account, notifying us that *** *** disputes owing a balance.In response to receiving *** *** communication from the Revdex.com, we have ceased communication and returned the account to our client,***.We do not own the account and therefore cannot guarantee resolution.If *** has any further inquiries regarding this matter, please have her contact *** directly.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourc*** Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am re**cting this response because: They are playing in my face, asking for personal information this is annoying how is it you act like you can't find your fake account with my name but you have the audacity to report on my credit report - ***! I provided the information to you my first and last name, that is enough to verify the 'account' you put on my credit report - it didn't list acct #I will not provide you any personal information I don't know who you are or why you are on my credit report! ***
Sincerely,
Dr** ***