Convergent Outsourcing Inc

Revdex.com:I have received an email from this company resolving my issueThanks! Sincerely, *** ***

To Whom It May Concern,Convergent Outsourcing, Incinvestigated Ms***'s complaintT-Mobile placed this account in ouroffice on 11/29/to collect a balance of $on their behalf.Convergent Outsourcing mailed a validation notice to Ms*** on 12/06/We also made
severlattempts to reach Mr*** by phone prior to our first communication we had made with her on12/12/2016.On 12/12/2016, Convergent made our first phone contact with Ms*** who requested that wecalled her back after 6:p.mSeveral additional attempts were made to reach Ms*** whichresulted in no contact.On 01/14/2017, we reported the above referenced account to the credit bureausThe informationreported to the credit bureaus was reported with both fair and accurate information.On 1/31/2017, Ms*** called our office and paid a settlement in the amount of $On02/01/2017, Ms*** called our office and requested the information be deleted from her creditbureau.On 02/03/2017, Ms*** spoke with a supervisor in our office, who in an attempt to help resolve Ms.***'s stated dispute; advised that Convergent Outsourcing would request our information beremoved from the credit bureaus.We appreciate the opportunity to respond.Respectfully,Sarah K***Lead Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inchas received and investigated Mr*** fraud disputeSprint placed this account in our office on 10/19/2016, to collect a balance on their behalf
On 10/31/2016, Mr*** spoke with an agent in our office and advised that he believed the
account to be fraudThe account was placed in a disputed status and collection activity was suspended to this matter may be investigated
Upon investigation of this matter, we were able to review on Sprint's iCare system, that fraud was not suspected on this account
Convergent Outsourcing has mailed a fraud packet to Mr*** in an attempt to help him find a resolutionHe may fill out and gather the necessary information located in the packet and return it to Sprint's fraud management departmentThe account will remain in a disputed status in our office.
We appreciate the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative

Convergent Outsourcing Inchas reviewed Ms.***'s complaint *** wireless placed this account in our office 10/14/to collect $on their behave
Upon investigating this complaintI reviewed the call on 10/20/when Ms*** set up the arrangement to settle the account in
fullI found that the agent did not make any guarantee the account would not be reported to the creditThe agent advised Ms*** that Convergent Outsourcing does not report these accounts to the credit bureaus and that a receipt of her payment would be mailed to her upon completion of the payments
In response to this complaint the account has been settled in full in our office as of 10/30/Convergent Outsourcing did not report the above mentioned account to the credit reporting agenciesWe will forward a copy of this complaint and our response to our clientIf Ms*** has any inquiries regarding this account please have her contact *** Wireless, as we are no longer handling the account
We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***: Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Dear Ms***-***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

To Whom It May Concem,Convergent Outsourcing, Inchas received Mr***'s complaintT-Mobile placed this account inour office on 02/21/16, to collect a balance of $on their behalf.On 04/11/2016, Mr*** spoke with an agent in our office, and advised that he has been disputingthis
balance and asked that we no longer contact himOn 04/11/2016, the agent placed the accountin a cease communication statusWe are unable to substantiate Mr***'s statement that we havecontinued to attempt to collect the balance as no further contact has been attempted on this accountafter 04/11/2016.On 04/13/2016, the account was closed in our office and retumed to T-Mobile.In response to this communication, the account is closed and no longer in our officeWe have placedthe numbers associated with this account on our "do not call' listIf Mr*** has any furtherinquiries regarding this matter please have him contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Please see attached PDF file
To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** complaint*** placed this account in our office on 06/13/16.On 07/01/2016, *** *** phoned Convergent Outsourcing, Incstating that he received a notice for a *** account in
collections*** *** stated that he never lived at the service address for this *** account.As a result of the account review investigation, it was discovered that the agent inadvertently provided an incorrect response during the verification of the social security numberFurthermore as the investigation progressed we have made the determination that identification information we have on file could not be fully confirmed via the conversation with our representative and ***We would like to apologize for the misinformation provided to *** ***At the conclusion of our investigation we have updated our files accordingly and removed the address and social security number on file.We appreciate the opportunity to respond

Complaint: ***
Very unprofessional company there response is poor business .I am shocked very disappointed why Convergent would not respond in a professional matterThis company refuses to respond to the Revdex.com complaint and take responsibility for there unprofessional actions A company that has to hide there identitie and are not willing to respond for there disonest practices Explains why they have a poor rating with the Revdex.comI am not accepting there responseBy not answering to our questions shows only one thing.GUILTY Also thank you Revdex.com now we know what kind of company there are

Revdex.com:Glory to God! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sincerely, *** ***
Romans 6:

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I need refund asap

Convergent Outsourcing Inc. has investigated *** ***'s complaintGalaxy Asset Purchasing, LLC placed this account in our office 09/27/13, to collect on their behalfTo date this is the first communication we have received indicating that *** *** believes
the account to be fraud.In response to this complaint, we have placed the account in a disputed status.The collection activity has been suspended so that this matter may be investigatedWe have not reported our information for the above referenced account to the credit bureaus.We will provide a copy of this complaint and our response to our client

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms***'s complaintWe received an identical complaintMs*** made to the Consumer Financial Protection Bureau on 12/27/*** placed thisaccount in our office on 11/01/2016, to collect a balance of $on their
behalf
Convergent Outsourcing does not believe we have violated any lawsOn 12/16/2016, a validationnotice was mailed to the address we have on file matching what was provided in Ms***'scomplaintThis notice included her right to dispute the balance
In response to Ms***'s request for validation a copy of her complaint was forwarded to ***.In response, *** has provided an explanation of the account as well as statement copiesThisinformation has been attached for her reviewPlease note that *** made an adjustment to thebalance on 12/28/2016, by removing the collection fee of $
In response to receiving the Consumer Financial Protection Bureau complaint, we closed the accountin our office and returned it to our client, ***We will request our information be removed fromthe credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Ms.*** has any further inquiries, please have_ her contact *** directly.We appreciate the opportunity to respond
Respectfully,
Sarah K***

Dear Ms*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Convergent Outsourcing, Inchas received Mr***'s dispute.On 02/29/2016, Dish Network placed this account in our office to collect $on their behalfIt appears from the information I have read in this dispute that the issue is with the original service provider Dish Network.On 03/07/2016,
Mr*** spoke with an agent in our office and advised that he disputed the amount being billed.The account was placed in a disputed status and the collection activity was suspendedOn 03/17/2016, we mailed documentation to Mr*** with an explanation of the charges.On 03/25/2016, we received a written letter of dispute from Mr***The account had remained in a disputed status.In response to receiving this information, we have ceased communication and notified our client, Dish NetworkWe do not own the account and therefore cannot guarantee resolutionf Mr*** has any further inquiries please have him contact Dish Network directly, as we no longer hold interest in collecting this balance.We appreciate the opportunity to respond.

Convergent Outsourcing, Inchas received Ms*** fraud disputeDish Network placed this account inour office on 03/25/2016, to collect a balance on their behalfWe are sorry to hear Ms*** may havebeen a victim of fraud
On 04/04/2016, Ms*** advised someone in our office she believed
the account to be fraudulentThecollection activity was suspended and the account was placed in a disputed status.In response to this dispute, we have ceased communicationWe do not own the account therefore wecannot guarantee resolutionIf Ms*** has any further inquiries please have her contact Dish Networkdirectly as we are no longer attempting to collect on the balanceA fraud claim may be filed with DishNetwork directly by Phone at 1-800-333-DISH OR their website at [email protected] DishNetwork account number is referenced above
We appreciate the opportunity to respond.Respectfully,Sarah K***

Complaint: ***I am rejecting this response because: I do not have a landline with Verizon The account number referenced on the collections account, is for cellular service The bill mentioned, covered the period when my service began with Verizon Wireless The only other relationship I have had with Verizon, is for internet service The account was closed with a $balance, when I moved More so, the account number provided by the collections agency, is my current Verizon wireless account and not for that internet service.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I have no debt with Verizon, my position stays the sameSincerely,*** ***