Convergent Outsourcing Inc

Convergent Outsourcing Inchas received the additional information provided by Ms***In response to Ms***'s inquiry, we believed Ms*** is referring to a credit inquiry, which is private and view-able only by Ms. *** and does not affect her credit score.Convergent Outsourcing, Inchad permissible purpose to pull Ms***'s credit report as we are a collection agency and our client placed her account in our office for collections.We appreciate the opportunity to respond

Dear Ms***: Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I have upload my credit report showing that Convergent Outsourcing is on it
Sincerely,
*** ***

Convergent Outsourcing Inc.has investigated Mr*** complaint*** ***,LLC placed this account in our office 03/14/14,to collect $on their behalfConvergent Outsourcing,Incis a collections agency that only collects on accounts placed in our office by our clientsWe
do not attempt to defraud consumers.On 11/05/2015, Mr*** spoke with an agent in our officeDuring the call on 11/05/2015, Mr*** stated he believed our company to be a scam and stated that he wanted us to stop sending him noticesAt that time the account was placed in a cease communication status.In response to this complaint, we have closed and returned the account to our clientWe suggest Mr*** contact *** ***, LLC at *** *** to ensure this matter is resolvedWe will forward a copy of this complaint and our response to our client

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will only be accepted when this fraudulent and negative claim is removed from my credit report at all three Credit BureausThey are Equifax, Experian and TransUnionPlease make note I have filed a police report with the *** *** *** *** Police at *** *** *** *** *** ** *** with Officer *** *** (*** *** *** *** ***The police report number is #***I also filed a Identity Theft Victim's Complaint and Affidavit with the Federal Trade Commission (FTC)The OMB control number is ***The number *** *** said to put on the entry to the FTC is ***The police report number that Convergent Outsourcing Inc instructed me to use is *** in regards to the Fraudulent report filingsPlease note I did FAX this paperwork to *** *** attention Identity Theft using this number given to me ***I would trust Convergent Outsourcing Inc follows up on this to help clear this matter up as they stated they would

Convergent Outsourcing, Inchas received *** *** complaintOn 05/16/2016, *** *** placed this account with *** *** *** in our office to collect a balance of $349.04, on their behalf.On 05/23/2016, a validation notice was mailed to *** ***This notice included an offer to
settle this account with Convergent Outsourcing, Incfor $174.52.On 08/04/2016, *** *** phoned our office and paid the $settlementThis account was closed in our office on 08/04/as a settlement.In *** *** complaint she stated that she phoned Convergent Outsourcing, Incon 09/30/and on 10/04/2016, and that the agents were rudeDuring our investigation we reviewed the call recordings for this accountWe are unable to substantiate *** *** claims that our agents acted rude or unprofessionalIn addition we do not show *** *** contacted our office on 09/30/on behalf of this account.Convergent Outsourcing, Inchas sent two receipts, to the email address, *** provided to us by ***e We have attached a copy of the receipt for ***'s records.The account has been closed in our office and returned to our client*** *** has been notified that this account has been settled with Convergent Outsourcing, Inc.We will forward a copy of this communication and our response to our clientIf *** *** has any further inquiries she may contact *** ***directly.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms*** fraud disputeDish Network placed this accountin our office 01/15/2016, to collect a balance on their behalfTo date this is the first communication wehave received notifying us that Ms*** believes the account to be
fraudulentIn response to receiving this information, Convergent Outsourcing has ceased communicationWe willrequest our information be removed from the credit bureausIn an effort to help Ms*** findresolution we will forward a copy of this communication and our response to our client Ms*** mayfile a fraud claim with Dish Network directly at 1-800-333-DISH or [email protected] appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Convergent Outsourcing, Inchas investigated this complaintSprint placed this account in our office02/25/2013, to collect a balance of $on their behalfTo date,this is the first communication that we have received from Ms.*** in reference to this account.Upon investigating
this complaint, we were unable to substantiate Ms***'s complaint that we have threatened to take legal action.Convergent Outsourcing does not find it has had any prior phone communication with Ms.*** and does not pursue legal action against consumers.In March of 2015, Sprint asked for a reconciliation of any accounts that reported to the credit bureausIn June the account was placed back on Ms***'s credit reportWe find the account is reporting both fairly and accuratelyThe statute of limitations for a written contract is five years in the state of Virginia.We do not find that this account is reporting past the statute of limitations.In response to this complaint, we see Ms***'s has stated she will not pay this balance The account has been placed in a cease communication status.We appreciate the opportunity to respond

Please view the attached PDF file response
Convergent Outsourcing, Inchas received *** *** complaint.We are sorry to hear *** ***initially had difficulty reaching someone in our officeConvergent Outsourcing is a licensed collection agency and does not attempt to scam consumers.On
07/27/2016, *** *** called and spoke with an agent in our officeHe advised the letter he received was addressed to the incorrect party and that he had already filed a complaintThe agent advised *** that she had removed his address from the account so he would not receive mail for the incorrect party.We thank *** *** for advising us that we have reached the incorrect party*** *** address was removed from the account on 07/27/We apologize for anyinconvenience we may have caused

Convergent Outsourcing, Increceived Ms***'s complaint*** *** placed this account in our office 09/21/to collect $on their behalfWe do apologize about inconvenience we may have caused by contacting her at her place of employmentUpon investigation of this complaint I
did not find we have made contact with anyone on this account.We have options to stop phone calls, or to have phone numbers removed from our system, Convergent has a Do Not Call line at 1-855-728-or visit our web site at www.convergentusa.com and use the link that we are calling in error.In response to your complaint, we have ceased communication, closed and returned your account to our clientIf you have any inquiries please have Ms*** contact *** ***, as we are no longer handling the accountShe may reach *** *** at their recovery department, (800) 289-

Convergent Outsourcing Inchas investigated this complaintPalisades Collection, LLC placed this account in our office to collect a balance of $ on their behalf on 05/20/Convergent Outsourcing only collection on balances placed in our office by our clients, we do not attempt to
scam consumers.On 01/29/2016, Mr***'s, spouse called and spoke with someone in our office and advised that they did not recall this account and requested that we send them proof of the balance owed.On 01/29/2016, the account was placed in a dispute status so that we may request this information from our client.The reason the agent was not able to provide all the identifying information is, Convergent Outsourcing does not own the accountTherefore we do not have access to see all of the account information only what is provided by our client.In response to receiving this complaint, the account has been closed in our office.We are sorry to hear you may have been a victim of fraudWe have not reported the above referenced account to the credit bureausWe do not own the account therefore cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr*** has any further inquiries please have him contact Palisades Collection, LLC directly at 1-800414-8319, as we are no longer handling the account

Complaint: ***
I am rejecting this response because:As stated before, this is a fraudulent account that was previous deletedBy not sending correspondence within days of reinsertion you have violated FCRAFurthermore, I have spoken with Sprint and they can not validate this debtI have requested previously, as well as now with your company, A SIGNED CONTRACT OR SIGNATURE FROM MYSELF AGREEING TO TERMS AND CONDITIONSI have never had services with sprintAgain this is a fraudulent account that has previously been deleted for not being able to validate debt (validate NOT verify with address, name etcI need a signature as validation)
Sincerely,
*** ***

To Whom It May Concern, Convergent Outsourcing has received Ms***'s complaintdirecTV placed this account in our office on 01/06/2017, to collect a balance of $on their behalfUpon review of this account we have found that there were two payments for $posted to convergent
Outsourcing on 02/09/Ms*** had made a payment directly to DirecTV that did not post to Convergent Outsourcing immediatelyMs*** then contacted our office and the agent accepted the duplicate payment of $to settle this accountWe have verified with our booking department that the refund check #*** in the amount of $was mailed to Ms*** on 02/16/2017, to the address *** ** *** *** *** ***, ** ***Convergent Outsourcing has closed this account with our office and returned it to our client as "settled-in-full"We apologize for any inconvenience this has caused Ms***Convergent Outsourcing has requested that our information for this account be removed from the credit bureaus (CB DEL AUD #***)If Ms*** has any further questions regarding service she may contact DirecTV directly as this account has been closed with our office. We appreciate the opportunity to respond.Respectfully, Mattie G***-***Compliance Representative

Re: Case ID#:*** ***, *** Convergent Outsourcing account#: R-*** PayPal, Incaccount#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated received Mr***'s disputeWe responded to a similar complaint Mr*** made to the
Consumer Financial Protection Bureau on 04/07/Our response remains the sameI have attached the response to the Consumer Financial Protection bureau for Mr***'s for referenceWe appreciate the opportunity to respond
Consumer Financial Protection Bureau Re: Case#: *** ***,*** Convergent Outsourcing account#: R*** PayPal, Incaccount#:*** Dear Mr.***, Convergent Outsourcing, Inchas Investigated your complaintOn 03101/PayPal, Incplaced this account in our office to collect a balance on their behalfOn 0410612016, we received an email from you disputing that you owe a balanceThe account was placed in a disputed status and the collection activity had been suspendedIn response to your complaint, the account has been closed in our office and returned to our client, PayPal, IncWe will forward a copy of this complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number aboveWe appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because: the letter covers one account, the agency is currently reporting accounts on my report for the same clientOne account for $and one for $Please create a letter for both accounts
Sincerely,
*** ***

Please view the attached PDF file
Convergent Outsourcing, Inchas received *** *** fraud dispute*** *** placed this account in our office 12/22/2014, to collect a balance on their behalfWe are sorry to hear *** *** has had difficulty reaching someone in our office to
discussthis matter.On 06/23/2016, the account was closed in our office and returned to our client*** *** Convergent Outsourcing did not report the above reference account tothe credit bureaus.In response to this communication we are no longer handling the account If *** *** has any further inquiries regarding this matter please have her contact *** *** directly.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: *** *** satisfied satisfied this debt in April in the amount of cleared and satisfied the debt totallyTHIS IS A TOTAL REHASH AND RECYCLE OF OLD CHARGED OFF DEBT THIS COMPANY IS KNOWN FOR TO TARNISH CONSUMERS CREDIT REPORTS HENCE THE NUMEROUS LAWSUITS AGAINST THIS COMPANY

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative