Convergent Outsourcing Inc

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

To Whom It May Concern,Convergent Outsourcing, Inchasreceived Mr***'s complaint Upon investigation of Mr.*** complaint we reviewed the phone call on 05/09/at 3:easterntime.Mr*** called and spoke with a lead in our officeDue to the personaland private information we handle,
it is our policy to ensure we have the correct personon the phone prior to disclosing confidential informationThe lead asked Mr*** to verify the full mailingaddress or the last four of the social security number.The lead did not ask for Mr***'s full social security number at any timeMr*** declinedto provide the full addressthat the noticewas mailed to.When the lead advised Mr*** that she could not go further in the call without the verification Mr*** becameupset and startedusing profanity.Mr*** did request to speak with asupervisor, however when the agent attempted to advise Mr*** that she did not have a supervisor availableand could have one returnhis call, he only continuedto use profanity toward the leadWe believeour agent handledthe call professionally.In response to this complaint, we have ceased communication as requestedWe have added thephone number providedin this complaintof *** to our "do not call" list.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr***’s complaintCenturylink placed this account in our office 11/25/2015, to collect $368.01on their behalfIt appears, from the information I have read in the complaint that, Mr***'s dispute is with CenturyLink.In
response to the complaint, we have closed the account from our office and returned it to CenturyLinkWe do not own the account, therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr*** has any further inquiries please have him contact Centurylink directly, as we are no longer handling this account

Complaint: ***
I am rejecting this response because:
Sincerely,I disagreeYouvare both scammers. My bank had *** *emoved after they failed to respondThey then sold my account to youYou starred the same *** and now you sold it to someone elseI'm not alone. I will contact my atty and everyone else and she you, ***, and *** ***I want proofI want something that shows I signed for whatever you are trying to scam me out ofYet no one can provide that No I've had enough..it took me forever to have this removed you were the only ones on my excellent credit reportYou mess with this report and I will go through with the lawsuitIf whomever you sold it to dies I will die them tooI have all the time in the world and a ton of atty friends.

To Whom It May Concern,Convergent Outsourcing has received Mr***'s communication through your officeWe believe we have identified the account in question, based off the address and account number provided in this communication of ***.However the name on fille does not match the
name *** ***Convergent Outsourcing iis unable to disclose personal and private iinformation without the expressed consent of the consumerConvergent Outsourcing can say that we have ceased communication

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Convergent Outsourcing, Inchas received Ms***'s complaint*** placed this account inour office on 01/23/2014, to collect a balance of $on their behalf.Upon Investigation of this complaint, I reviewed both calls that took place on 04/18/On the firstcall Ms*** requested
detailed bill*** for the charges, as she did not remember hav*** ***at the time the service was renderedThe agent placed the account in a disputed statusThecollection activity was suspended, so we could request the documentation from our client on behalf ofMs***.On 04/18/2016, Ms*** called back after she had called ***She explained that ***had advised the charge was for equipment that they charged her for and that it had been returned.The agent advised that the account was placed in a disputed status and was no longer active in ourofficeThis information was not correctThe account was in a disputed status and was still open inour systemWe are sorry the agent did not provide the correct information and ensure they will becounseled on this matter.In response to this complaint, we have closed this account in our office and returned it to our client,***We will forward a copy of this complaint and our response to our clientWe do not ownthis account and therefore we cannot guarantee resolutionIf Ms*** has any further inquiriesplease have her contact *** directly to ensure this matter is resolved.We appreciate the opportunity to respond
Respectfully,Sarah K*** Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms*** request that we cease communicationOn 12/24/PayPal, Incplaced this account in our office to collect a balance on their behalfWe are sorry to hear that she has experienced difficulty reaching someone to speak
with in our officeIn response to her request, we have ceased communicationThe phone number (309) 364-has been placed on our "do not call" listWe have closed the account in our office and returned to our client, PayPal, IncIf Ms.*** has any inquiries regarding this matter, she may contact PayPal's customer support at 1-877-380-6578, referencing the client account number aboveWe appreciate the opportunity to respondRespectfully,

To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** additional informationWe are sorry to hear *** *** is not satisfied with our resolution in this matter; however our response remains the sameWe do not own the account and therefore we cannot guarantee her resolutionWe have closed this matter in our office and returned it to, ***.The information reported to the credit bureaus was believed to be reported with both fair and accurate informationConvergent Outsourcing has requested our information be removed from the credit bureaus as stated in our previous response to the Revdex.com.If *** *** has any further inquiries, please have her contact *** directly as we are no longer handling this matter.We appreciate the opportunity to respond

Convergent Outsourcing Inchas received the additional information provided by Ms***In response to Ms***'s inquiry, we believed Ms*** is referring to a credit inquiry, which is private and view-able only by Ms. *** and does not affect her credit score.Convergent Outsourcing, Inchad permissible purpose to pull Ms***'s credit report as we are a collection agency and our client placed her account in our office for collections.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: technically I am accepting the response but want the company to know that I am not the only person living hereThere has been no message left to know which person it was for so I sent thisIf it was meant foe me, *** or ***, they should have left a message stating for whom the call was meant.Sincerely,*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***

To Whom It May Concern,Convergent Outsourcing has received Mr***'s fraud disputeWe are sorry to hear that Mr.*** may have been a victim of fraudSprint placed this account in our office on 02/12/2013, tocollect a balance of $on their behalfTo date this is the first
communication we have receivedfrom Mr*** notifying us that he believes the account to be fraudulent.In response to this communication, we have placed the account in a disputed statusThe creditbureaus will be updated accordinglyTo help Mr*** resolve this matter, we have requested afraud packet be mailed to the address we have on filePlease have Mr*** fill out and gather theinformation requested and return it to Sprint's fraud management team located in the instructions.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Convergent Outsourcing has received and investigated Ms***'s complaint T-Mobileplaced this account in our office on /24/2016, to collect a balance of $550.36, on their behalf.Upon investigation of Ms***'s complaint we found that two payments were submitted onour online payments system on
10/12/in the amount of$This paid the account infull; and the account in our office was closed with a zero balance.On 10/26/2016, one of the payments in the amount of $where reversedThe systemrecognized this as a remaining amount owed on the account of $275.18.On 04/03/2017, Ms***'s contacted our office and explained her stated issue on behalf ofthe account The account was then submitted to be closed as a settlement in our office.In response to Ms***'s complaint, we have closed the account in our office accordinglyWewill request our information for this account, be removed from the credit bureaus.Thank you for the opportunity to respond

Convergent Outsourcing Inchas investigated Mr***'s complaintDirecTV placed this account in our office 11/03/to collect$ on their behalf. To date this is the first communication we have received from Mr***, informing us that he is disputing the balance.In
response to this complaint, we have closed the account from our office and returned it to our clientWe have requested our information for the above referenced account to be removed from the credit bureausWe do not own the account therefore cannot guarantee resolutionIf there are any further inquiries, please have Mr*** contact DirecTV to ensure this matter is resolved.Convergent is no longer handling this account.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas investigated this complaint*** placed this account in ouroffice 05/13/to collect a balance on their behalf.On 02/19/2016, Ms*** spoke with an agent in our office and advised the account was openfraudulently when she was under
ageThe collection activity was suspended and the account wasplaced in a disputed statusOn 02/24/2016, we mailed a fraud packer to Ms*** in an attempt toaide her in resolution to this matter.We are sorry to hear Ms*** has been a victim of Identity theftIf Ms*** would like to fill outand retum the fraud packet we will forward this information to our clientIn response to this complaint,we have closed the account in our office and returned it to our client, ***We do not own theaccount and therefore cannot guarantee a resolutionWe will forward a copy of this complaint andour response to our clientIf Ms*** has any further inquiries please have her contact ***directly.We appreciate the opportunity to respond

Please see attached PDF file
December 30, 2016Revdex.comP.OBox DuPont, WA 98327Re: Case ID: ***, ***To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided I was unable tolocate anaccount in our
system.I attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of *** *** also did not locate any informationin our system.In this complaint, Ms*** states that she received a letter from Convergent OutsourcingTo further investigate this matter we need additional informationPlease have Ms*** provide the Convergent account number or the Client account number listed onthe letter she received.I have placed the number in this complaint of *** *** onour "do not call list" to ensure we do not callthis number.We appreciate the opportunity to respond and apologize for any inconvenience

Complaint: ***I am rejecting this response because: They were forwarded a debt which had not been authenticated by the referring businessThis company is the collection company, however, they acknowledge that they did not have the correct information on fileVerizon placed the debt with them, not allowing days for the dispute process to take place and never contacting me and simultaneously reported me to the credit bureau in violation of the FDCPAConvergent is aware of this, yet this information remains on my credit reportThis is a violation under FTC regulationsThis is not an offer of resolution, but an excuse and admission that they did not follow the FDCPAHowever, the adverse event remains and nothing has been offered except an apologyI want my opportunity to dispute the debt, because Verizon has lied about it and has not provided me with any details regarding how this amount became dueThe credit report reflects that I did not make a payment since April 2015, which is a lie and the amount is a result of ????, they have not yet provided me with an itemized bill.Sincerely,*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative To Whom It May Concern,Convergent Outsourcing has received the additional information provided by Mr***With theinformation provided, we believe we have identified the account in questionThe information on theaccount we have identified does not match the name *** ***Convergent Outsourcing hasrequested our information, for the account we believe Mr*** is referencing, to be removed fromthe credit bureausThee-OSCAR AUD control number for the credit deletion request is# *** .We apologize for any inconvenience Mr*** has experienced, and appreciate the opportunity torespondRespectfully,Mattie ***-H***Compliance Representative