Convergent Outsourcing Inc

To Whom It May Concern, Convergent Outsourcing, Incis attempting to investigate Mr*** complaintWe found an account that I believe may possibly be a match, however with the information provided in Mr*** complaint did not match our records and I was unable to deduce this was the
correct file to communication information onIn order to investigate this complaint, please have Mr*** provide additional informationHow was Mr*** contacted by Convergent Outsourcing? Who is the client? Mr*** states he wants the information removed from the credit bureau, did he find our information on his credit report? Please have Mr.*** provide a Convergent Outsourcing account number, the client account number or the full social security number so we may locate the informationWe appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchasreceived Mr***'s complaint Upon investigation of Mr.*** complaint we reviewed the phone call on 05/09/at 3:easterntime.Mr*** called and spoke with a lead in our officeDue to the personaland private information we handle,
it is our policy to ensure we have the correct personon the phone prior to disclosing confidential informationThe lead asked Mr*** to verify the full mailingaddress or the last four of the social security number.The lead did not ask for Mr***'s full social security number at any timeMr*** declinedto provide the full addressthat the noticewas mailed to.When the lead advised Mr*** that she could not go further in the call without the verification Mr*** becameupset and startedusing profanity.Mr*** did request to speak with asupervisor, however when the agent attempted to advise Mr*** that she did not have a supervisor availableand could have one returnhis call, he only continuedto use profanity toward the leadWe believeour agent handledthe call professionally.In response to this complaint, we have ceased communication as requestedWe have added thephone number providedin this complaintof *** to our "do not call" list.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated this complaintWorldwide Asset Purchasing II, LLC placed this account in our office 12/12/to collect a balance on their behalfTo date this is the first communication we have received from Mr*** indicating that he believes the account
to be fraudulent.In response to receiving this information, Convergent Outsourcing has ceased communication and placed the account in a disputed status so that this may be investigatedWe will forward a copy of this complaint and our response to our client

Complaint: ***
I am rejecting this response because:
An itemized bill is not REAL proof of a validation of debtUnder the FCRA, it is up to your company to provide a signatureHow were the final costs calculatedWhat was your method of verificationWhat did you send the credit bureau to verify that this account is accurateAre you authorized to collect on this debt?? Are you authorized to collect in my State?? So without further adieu, I'd like the original contract please and your validation process, or I'd like this account deleted from ALL major credit bureaus.

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Complaint: ***I am rejecting this response for multiple reasons. First, it ignores the fact that Convergent Outsourcing called me dozens of times prior to yesterday on July 11. Second, although Convergent Outsourcing says it is “unable to substantiate” my claim that it would stop calling if I provided my personal information to confirm I was not its intended target, it curiously does not dispute that I in fact provided this information to Convergent Outsourcing. Given my undisputed chagrin with Convergent Outsourcing does it really think I gladly would have volunteered such information if I did not feel as if I were being extorted into doing so to stop the harassing telephone calls? Finally, Convergent Outsourcing apparently calls the wrong person with the same name quite frequently because on its website's homepage is a "consumer assistance" link about whether it's "calling in error." (And yes, I've taken a screen grab although I have not attached it.) If Convergent Outsourcing offers corrective action to aggrieved consumers on its homepage, I submit it frequently is "calling in error" due to inadequate safeguards in its job to find purported debtorsConvergent Outsourcing must agree to develop better compliance procedures to ensure it is calling the appropriate party

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing Inchas received the additional information provided by Ms***In response to Ms***'s inquiry, we believed Ms*** is referring to a credit inquiry, which is private and view-able only by Ms. *** and does not affect her credit score.Convergent Outsourcing, Inchad permissible purpose to pull Ms***'s credit report as we are a collection agency and our client placed her account in our office for collections.We appreciate the opportunity to respond

Please see attached PDF file
December 30, 2016Revdex.comP.OBox DuPont, WA 98327Re: Case ID: ***, ***To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided I was unable tolocate anaccount in our
system.I attempted to locate information with the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of *** *** also did not locate any informationin our system.In this complaint, Ms*** states that she received a letter from Convergent OutsourcingTo further investigate this matter we need additional informationPlease have Ms*** provide the Convergent account number or the Client account number listed onthe letter she received.I have placed the number in this complaint of *** *** onour "do not call list" to ensure we do not callthis number.We appreciate the opportunity to respond and apologize for any inconvenience

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative To Whom It May Concern,Convergent Outsourcing has received the additional information provided by Mr***With theinformation provided, we believe we have identified the account in questionThe information on theaccount we have identified does not match the name *** ***Convergent Outsourcing hasrequested our information, for the account we believe Mr*** is referencing, to be removed fromthe credit bureausThee-OSCAR AUD control number for the credit deletion request is# *** .We apologize for any inconvenience Mr*** has experienced, and appreciate the opportunity torespondRespectfully,Mattie ***-H***Compliance Representative

To Whom It May Concern,Convergent Outsourcing has received Ms***'s dispute and request that we cease communication.To date this is the first communication we have received on behalf of this account notifying us that Ms.*** disputes owing a balance.In response to receiving this information,
we have ceased communicationConvergent Outsourcing hasclosed the account in our office and returned it to our client We have not reported our information to thecredit bureausIf Ms*** has any further inquiries please have her contact Comcast directly, as weare no longer handling this matter.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to thank the Revdex.com
and Convergent for their very quick action in this matter and would urge Convergent to verify debts before sending them to the credit reporting agencies
Sincerely,
*** ***

Convergent Outsourcing has received Ms***'s additional informationConvergentOutsourcing has advised in our previous responses that Ms***'s account was placed in ouroffice to collect a balance on behalf of L VNV Funding, LLCConvergent Outsourcing only collects onbalances placed in our office by our clients; we do not buy or sell debt.In response to Ms***'s additional information, we do not own this account; and thereforecannot provide her anything that states that this account is resolved.This account was closed in our office as a dispute and returned to our client on 03/30/Asprovided in our prior response on 04/07/2017, should Ms*** have any additional inquiriesregarding this matter, she may contact L VNV Funding, LLCdirectlyI have included the priorresponses made to the Revdex.com and the Attorney General's office for reference.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: They were forwarded a debt which had not been authenticated by the referring businessThis company is the collection company, however, they acknowledge that they did not have the correct information on fileVerizon placed the debt with them, not allowing days for the dispute process to take place and never contacting me and simultaneously reported me to the credit bureau in violation of the FDCPAConvergent is aware of this, yet this information remains on my credit reportThis is a violation under FTC regulationsThis is not an offer of resolution, but an excuse and admission that they did not follow the FDCPAHowever, the adverse event remains and nothing has been offered except an apologyI want my opportunity to dispute the debt, because Verizon has lied about it and has not provided me with any details regarding how this amount became dueThe credit report reflects that I did not make a payment since April 2015, which is a lie and the amount is a result of ????, they have not yet provided me with an itemized bill.Sincerely,*** ***

Convergent Outsourcing, Inchas received Ms***'s complaint*** placed this account inour office on 01/23/2014, to collect a balance of $on their behalf.Upon Investigation of this complaint, I reviewed both calls that took place on 04/18/On the firstcall Ms*** requested
detailed bill*** for the charges, as she did not remember hav*** ***at the time the service was renderedThe agent placed the account in a disputed statusThecollection activity was suspended, so we could request the documentation from our client on behalf ofMs***.On 04/18/2016, Ms*** called back after she had called ***She explained that ***had advised the charge was for equipment that they charged her for and that it had been returned.The agent advised that the account was placed in a disputed status and was no longer active in ourofficeThis information was not correctThe account was in a disputed status and was still open inour systemWe are sorry the agent did not provide the correct information and ensure they will becounseled on this matter.In response to this complaint, we have closed this account in our office and returned it to our client,***We will forward a copy of this complaint and our response to our clientWe do not ownthis account and therefore we cannot guarantee resolutionIf Ms*** has any further inquiriesplease have her contact *** directly to ensure this matter is resolved.We appreciate the opportunity to respond
Respectfully,Sarah K*** Compliance Representative

Convergent Outsourcing Inchas investigated Mr***'s complaintDirecTV placed this account in our office 11/03/to collect$ on their behalf. To date this is the first communication we have received from Mr***, informing us that he is disputing the balance.In
response to this complaint, we have closed the account from our office and returned it to our clientWe have requested our information for the above referenced account to be removed from the credit bureausWe do not own the account therefore cannot guarantee resolutionIf there are any further inquiries, please have Mr*** contact DirecTV to ensure this matter is resolved.Convergent is no longer handling this account.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** additional informationWe are sorry to hear *** *** is not satisfied with our resolution in this matter; however our response remains the sameWe do not own the account and therefore we cannot guarantee her resolutionWe have closed this matter in our office and returned it to, ***.The information reported to the credit bureaus was believed to be reported with both fair and accurate informationConvergent Outsourcing has requested our information be removed from the credit bureaus as stated in our previous response to the Revdex.com.If *** *** has any further inquiries, please have her contact *** directly as we are no longer handling this matter.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response