Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

To Whom It May Concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintMidland Funding, LLCplaced this account in our office on 09/02/2016, to collect a balance on their behalf of $On 12/27/2016, Ms*** called our office and advised that she believed the
account to be fraudUpon investigation of Ms***'s complaint that our agent was not helpful and just wanted money the call on 12/27/was reviewedWe found that our agent did not ask Ms*** for a payment at any time during this callThe agent attempted to provide Ms*** with information pertaining to the account as well as aske her questions, so he may assist her with resolution in this matterMs*** stated she did not want the information or any other information from our company and disconnected the callThe agent placed the account in a cease communication status on 12/27/In response to Ms***'s complaint we have closed the account in our office and returned to our clientConvergent Outsourcing has not reported the above referenced account to the credit bureausWe will forward a copy of this communication and our response to our clientIf Ms*** has any further inquiries regarding this matter, please have her contact Midland Funding, LLC directly

ID # ***, ***To whom this may concern,Convergent Outsourcing, Inchas received Mr***'s complaint and attempted to investigateDue to the vast number of accounts, we were unable to locate an account for Mr*** with the information that was provided.Please inform Mr***
to provide us with one or more of the following: *** account number he is referencing, the Convergent account number or his full social security number.We look forward to receiving the necessary information to address any issuesWe appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find this most disturbingI will most definitely await the requested documents and determine the proper course of action.
I have sought legal advice and as soon as I receive the documents I will look them over and most definitely go from thereLike I stated if I have in fact missed a debt I will happily make right upon it with the documents requested.
Sincerely, *** ***

I accept the response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Please see attached PDF file
To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** complaint*** placed this account in our office on 06/13/16.On 07/01/2016, *** *** phoned Convergent Outsourcing, Incstating that he received a notice for a *** account in
collections*** *** stated that he never lived at the service address for this *** account.As a result of the account review investigation, it was discovered that the agent inadvertently provided an incorrect response during the verification of the social security numberFurthermore as the investigation progressed we have made the determination that identification information we have on file could not be fully confirmed via the conversation with our representative and ***We would like to apologize for the misinformation provided to *** ***At the conclusion of our investigation we have updated our files accordingly and removed the address and social security number on file.We appreciate the opportunity to respond

To Whom It May Concern,
Convergent Outsourcing Inchas received Mr***'s complaintUpon investigation of Mr***'scomplaint the following information was found:
On 2/3/Convergent Outsourcing Increceived *** ***'s account from our client VerizonWirelessOn 5/9/Convergent
Outsourcing Incmade its first and only contact with *** ***via the telephone; within the call, Mr*** stated he has never had service with Verizon Wireless.On 5/9/Convergent Outsourcing placed Mr***'s account in dispute status and suspendedcollection activityAll forms of communication to Mr*** have been terminatedAll telephonenumbers associated with Mr***'s account have been placed to our "do not call list," including thecontact number provided in the complaint (***-***)
We are sorry to hear Mr*** may be a victim of fraudIn instances of fraud, Verizon Wirelessadvises consumers to fill out a fraud claim at www.verizon.com/fraud or by telephone at:***:1-800-922-0204Convergent Outsourcing Inchas not reported our information to Mr***'s creditIf he has any morequestions or concerns, please have him contact Verizon Wireless directly.We appreciate the opportunity to respond.Respectfully,Nicholas W***Compliance representative

Convergent Outsourcing has investigated *** *** complaint*** *** *** *** placed this account in our office 06/15/2016, to collect a balance of $955.58.In this complaint,*** *** states that this debt is outside seven years and is no longer validThe statute of limitations
sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute account.In response to this communication,on 06/21/2016, *** *** spoke with an agent in our office and requested that we no longer contact himThe agent placed the account in a cease communication status.Our client has also notified us that, in order to resolve your stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: I received letters regarding these accounts that's showing account have not been closedPlease review the letters that I have attached to this responseSincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Convergent Outsourcing, Inchas investigated this complaintConvergent Outsourcing has previously investigated a complaint received from the Consumer Financial Protection Bureau on01/27/2016.This appears to be the same complaint.In response to receiving this information our
position remains the same.Please see attached response to the Consumer Financial Protection Bureau.Convergent Outsourcing Inc .has Investigated your complaintPalisades Collection.LLC placed this account In our office 09/26/to collect a balance on their behalfConvergent Outsourcing only collects on balances placed In our office by our clientsWe do not attempt to scam consumers, nor do we attempt to steal consumer's Identities.To date this Is the first communication we have received from you the account is believed to be fraudulentIn response to this informationwe are sorry to hear you may have been a victim of fraud.The account has been closed in our office and returned to our client Palisades Collection, LLC.We do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our client tf you have any further Inquiries please contactPalisades Collection, LLC at (800) to ensure this matter Is resolved.We appreciate the opportunity to respond

Dear Mr***-***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response. Respectfully submitted, Sarah K***Compliance Supervisor

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Convergent Outsourcing Inchas received Mr***'s disputeComcast placed this account inour office on 12/05/2013, to collect a balance on their behalf.We were first notified by the credit bureaus of Mr***'s dispute on 1/12/The accountwas then placed in a disputed status and the
collection activity was suspendedOn 1/13/2017,we mailed Mr*** a letter requesting additional information to assist him with his dispute.On 01/19/2017, Mr*** contacted our office to provide the date he had paid the account.The account remained in a disputed status.In response to receiving this communication from your office, we have closed and returned theaccount to our client, ComcastWe will request our information for the above referenced accountto be removed from the credit bureausWe will forward a copy of the communication receivedfrom your office and our response to our clientIf Mr*** has any further inquiries, pleasehave him contact Comcast directly, as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully,Sarah K***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Miss ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***