Convergent Outsourcing Inc

Convergent Outsourcing, Inchas received Ms***'s complaint*** placed this account inour office on 01/23/2014, to collect a balance of $on their behalf.Upon Investigation of this complaint, I reviewed both calls that took place on 04/18/On the firstcall Ms*** requested
detailed bill*** for the charges, as she did not remember hav*** ***at the time the service was renderedThe agent placed the account in a disputed statusThecollection activity was suspended, so we could request the documentation from our client on behalf ofMs***.On 04/18/2016, Ms*** called back after she had called ***She explained that ***had advised the charge was for equipment that they charged her for and that it had been returned.The agent advised that the account was placed in a disputed status and was no longer active in ourofficeThis information was not correctThe account was in a disputed status and was still open inour systemWe are sorry the agent did not provide the correct information and ensure they will becounseled on this matter.In response to this complaint, we have closed this account in our office and returned it to our client,***We will forward a copy of this complaint and our response to our clientWe do not ownthis account and therefore we cannot guarantee resolutionIf Ms*** has any further inquiriesplease have her contact *** directly to ensure this matter is resolved.We appreciate the opportunity to respond
Respectfully,Sarah K*** Compliance Representative

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr*** complaintT-Mobile placed this account in our office on 10/29/2016, to collect a balance of $1,on their behalfConvergent Outsourcing had no prior contact with Mr*** before receiving this complaintConvergent
Outsourcing believes the information we reported to the credit bureaus was reported with both fair and accurate informationIn response to receiving Mr*** complaint, we have closed the account in our office and returned it to our client, T-MobileWe will request our information for this account be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries, please have him contact T-Mobile directlyWe appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Dear Mr***s, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern, Convergent Outsourcing has received *** *** complaintUpon investigation of *** *** complaint we were able to determine the following: Sprint assigned the account *** to Convergent Outsourcing to collect a balance of $on 08/05/We have confirmed on
Sprint's iCare support, that the account was previously assigned with ERCERC received a complaint through the Revdex.com on 07/20/2015,stating that *** *** was a victim of identity theft and she could provide the police report upon requestERC had mailed documentation for fraud, so this matter may be investigated upon return of the information requestedSprint's iCare notes indicate that no fraud packet has ever been received from *** ***We understand with the information received that *** *** states she has been a victim of identity theftIn response to this communication, Convergent Outsourcing has ceased communicationWe have not reported the above mentioned account to the credit bureausWe appreciate the opportunity to respond and apologize for any inconvenience out communication may have caused

Convergent Outsourcing has received Mr*** disputeSprint placed this account in our office on06/05/2008, to collect $on their behalfConvergent Outsourcing requested our information bedeleted from the credit bureaus //
On 03/14/2016, Mr*** called and spoke with
someone in our office and advised that he had neverhad a Sprint account The collection activity was then suspended and the account was placed in adisputed statusOn 03/22/2016, we mailed a fraud packet to the same address Mr*** has providedin this dispute
We are sorry to hear Mr*** may have been a victim of fraudIn response to Mr*** disputeplease have him fill out and return the fraud packet When we receive the returned fraud packet we willforward it to our client, Sprint in an effort to help resolve this matter
We appreciate the opportunity to respond.Respectfully,Sarah K***

Re: ***,*** Case ID #:*** Convergent Outsourcing account#:T*** Sprint account#:*** To Whom It May Concern, Convergent Outsourcing has received Mr*** requestI have requested that a statement of dispute be mailed to Mr*** at the address provided in this complaint When the information is received please have Mr*** fill out the information and follow the instructions provided with the statement of dispute to file fraud with Sprint We appreciate the opportunity to respond

To whom this may concern,Convergent Outsourcing, Inchas received the request for additional information from Mr***The account number with *** *** is references above as ***The account with *** *** was closed in our office and returned to our client on 11/19/Convergent Outsourcing is no longer handling the accountIf Mr*** has any further inquiries please have him contact *** ***, and reference the above mentioned account number to ensure resolution is found.We appreciate the opportunity to respond

Please view the attached PDF file
ConvergentAugust 18, 2016Revdex.comP.O.Box 1000DuPont, WA 98327Re: ***, *** Complaint l.D.#: ***To Whom It May Concern,Convergent Outsourcing, Inchas received Ms.***'s additional informationIn *** *** *** rejection, she states she received three notices showing that the accounts were open.The notices that Ms*** received were mailed out prior to her complaint received on 08/12/In our original response to the Revdex.com on 08/12/2016, it was communicated that Convergent Outsourcing closed the accounts in our office due to the communication received through the Revdex.com.In response to this communication, the accounts identified in the attachments provided by Ms***, were subsequently closedin our office on 08/12/and returned to our clients.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance RepresentativeCONVERGEITT OUTSOURCING, INCSW 39TH STREET • RENTON, WASHINGTON TEL: • FAX:

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

To Whom It May Concern, Convergent Outsourcing, Incis attempting to investigate Mr*** complaintWe found an account that I believe may possibly be a match, however with the information provided in Mr*** complaint did not match our records and I was unable to deduce this was the
correct file to communication information onIn order to investigate this complaint, please have Mr*** provide additional informationHow was Mr*** contacted by Convergent Outsourcing? Who is the client? Mr*** states he wants the information removed from the credit bureau, did he find our information on his credit report? Please have Mr.*** provide a Convergent Outsourcing account number, the client account number or the full social security number so we may locate the informationWe appreciate the opportunity to respond

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Ms*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing, Inchas received *** *** request that we stop calling her phone numberTo date this is the first notification that we have received notifying us that we have reached the wrong phone number.In response to *** *** request, we have placed the phone number of
*** to our "do not call" listTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at *** or our website at www.convergentusa.com.We appreciate *** *** notifying us that we have reached the wrong phone number and apologize for any inconvenience we may have caused

Complaint: ***
I am rejecting this response because:
Sincerely,I disagreeYouvare both scammers. My bank had *** *emoved after they failed to respondThey then sold my account to youYou starred the same *** and now you sold it to someone elseI'm not alone. I will contact my atty and everyone else and she you, ***, and *** ***I want proofI want something that shows I signed for whatever you are trying to scam me out ofYet no one can provide that No I've had enough..it took me forever to have this removed you were the only ones on my excellent credit reportYou mess with this report and I will go through with the lawsuitIf whomever you sold it to dies I will die them tooI have all the time in the world and a ton of atty friends

Convergent Outsourcing has received Mr***'s complaintVerizon Wireless placed this account in our office on12/28/to collect a balance of $on their behalf.Mr*** contacted our office on 03/09/to settle the account for a lesser amountThe agreement was tosettle this
account in our office for $Mr*** made a Visa card payment in the amount of $on03/09/2017.Upon investigation we found that our system did not send Mr*** a receipt for his paymentThis matter is beinginvestigated and we apologize for the inconvenience he may have experienced.In response to Mr***'s request we are refunding the amount of $to the Visa used to make his payment.Please allow to business days for the process to completeOnce the refund has been completed the balance inour office will re-instate for the amount of $1788.96.Convergent Outsourcing will cease communication on behalf of this accountIf Mr*** has any further inquiriesregarding this matter please have him contact Verizon Wireless directly.We apologize for the inconvenience, and appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***