Convergent Outsourcing Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to thank the Revdex.com
and Convergent for their very quick action in this matter and would urge Convergent to verify debts before sending them to the credit reporting agencies
Sincerely,
*** ***

Convergent Outsourcing has received Ms***'s additional informationConvergentOutsourcing has advised in our previous responses that Ms***'s account was placed in ouroffice to collect a balance on behalf of L VNV Funding, LLCConvergent Outsourcing only collects onbalances placed in our office by our clients; we do not buy or sell debt.In response to Ms***'s additional information, we do not own this account; and thereforecannot provide her anything that states that this account is resolved.This account was closed in our office as a dispute and returned to our client on 03/30/Asprovided in our prior response on 04/07/2017, should Ms*** have any additional inquiriesregarding this matter, she may contact L VNV Funding, LLCdirectlyI have included the priorresponses made to the Revdex.com and the Attorney General's office for reference.We appreciate the opportunity to respond

Re: Case # *** ***, *** To whom this may concern, Convergent Outsourcing, Inchas investigated Mr***'s complaint*** placed this account in our office on 12123/2014, to collect on their behalfUpon investigating your complaint, I concluded that the agent you spoke with
on 02/17/did not take the necessary steps to place your account in a dispute statusThis was necessary to investigate your dispute with ***We apologize for any inconvenience this may have caused and the agent will be counselledIn response to this complaint, we have closed the account from our office and returned it to our clientWe have requested our information regarding the above mentioned account be removed from the credit reporting agenciesWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to ***If you have any further inquiries please contact ***, as we are no longer handling the accountWe appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Complaint: ***
I am rejecting this response because: as part of validation of the debt you are to provide this infoI'm not to quick to provide any personal info as you can see I'm already dealing with some type of fraud on my name from your company.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: the account was report after you received the dispute , please remove it or request a removal from Verizon ASAPSincerely,*** * ***

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

To Whom It May Concern,Convergent Outsourcing has received Ms***'s dispute and request that we cease communication.To date this is the first communication we have received on behalf of this account notifying us that Ms.*** disputes owing a balance.In response to receiving this information,
we have ceased communicationConvergent Outsourcing hasclosed the account in our office and returned it to our client We have not reported our information to thecredit bureausIf Ms*** has any further inquiries please have her contact Comcast directly, as weare no longer handling this matter.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response for multiple reasons. First, it ignores the fact that Convergent Outsourcing called me dozens of times prior to yesterday on July 11. Second, although Convergent Outsourcing says it is “unable to substantiate” my claim that it would stop calling if I provided my personal information to confirm I was not its intended target, it curiously does not dispute that I in fact provided this information to Convergent Outsourcing. Given my undisputed chagrin with Convergent Outsourcing does it really think I gladly would have volunteered such information if I did not feel as if I were being extorted into doing so to stop the harassing telephone calls? Finally, Convergent Outsourcing apparently calls the wrong person with the same name quite frequently because on its website's homepage is a "consumer assistance" link about whether it's "calling in error." (And yes, I've taken a screen grab although I have not attached it.) If Convergent Outsourcing offers corrective action to aggrieved consumers on its homepage, I submit it frequently is "calling in error" due to inadequate safeguards in its job to find purported debtorsConvergent Outsourcing must agree to develop better compliance procedures to ensure it is calling the appropriate party

Dear Ms***,Convergent Outsourcing, Incis attempting to investigate your complaintDue to the vast number of accounts we have, we are unable to locate you in our system with the information provided in the complaint In the complaint you state that
you are receiving phone calls from Convergent OutsourcingPlease provide the phone number that you are receiving the phone calls at, so we may further investigate this matterI was unable to locate the number provided in the complaint of (864)*** *** however I did add this phone number to our "do not call list" to ensure no calls are made tothis number.Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa.comThis allows anyone who does not wish to receive calls, to add their phone number to our Do not call listWe apologize for any inconvenience we may have caused

Convergent Outsourcing, Inchas received Ms***'s dispute and complaintT-Mobile placed thisaccount in our office as a pre-collection account on 03/18/to collect a balance of $on theirbehalf.Upon investigation of Ms***'s complaint, that our agents advised her to "just pay it";
the callsfrom 03/28/were reviewed.We found on 03/28/2017, Mr*** contacted our office three timesAt no time, on any of the calls,did our agents request for payment on behalf of this account.The agents advised Mr*** that the account was placed in a disputed status and the collectionactivity had been suspendedMr*** was also advised, that we do not report pre-collectionaccounts to the credit bureau.In response to receiving this communication from your office, Convergent Outsourcing has closed theaccount and returned it to T-MobileIf Ms*** has any further inquiries regarding this matterplease have her contact T-Mobile directly.We appreciate the opportunity to respond

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

To whom this may concern,Convergent Outsourcing, Inchas the phone number provided in Mr***'s complaint on our "Do not call list"We apologize for any inconvenience we may have causedTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do
Not Call Line at *** or on our website at www.convergentusa.com.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***I am rejecting this response because: I have never received any correspondence from PayPal that my account was in arrears Before filing the complaint with Revdex.com, I contacted PayPal on the day I filed this complaint and was assured that there were no records indicating there were problems with the account I have always kept the account current It is my opinion that something fraudulent is going on here as they were requesting I forward them funds to clear the matter.Sincerely,*** ***

I accept the response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Subject: Complaint #***
To Whom It May Concern:This complaint has been resolved with Convergent and I’m happy with the outcome