Convergent Outsourcing Inc

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Convergent Outsourcing, Inchas received *** *** fraud dispute*** *** placed this account in our office 12/22/2014, to collect a balance on their behalfWe are sorry to hear *** *** has had difficulty reaching someone in our office to
discussthis matter.On 06/23/2016, the account was closed in our office and returned to our client*** *** Convergent Outsourcing did not report the above reference account tothe credit bureaus.In response to this communication we are no longer handling the account If *** *** has any further inquiries regarding this matter please have her contact *** *** directly.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Dear Ms***-***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing has received *** *** complaint and apologizes for the delay in our response.Upon investigation of *** complaint we were able to determine the following:*** *** *** has no connection with Convergent Outsourcing*** assigned the account ***
to Convergent Outsourcing to collect a balance of $on 06/06/2016, in the name of *** ***.We have confirmed on ***'s iCare support, that the account was previously assigned with *** *** Support, and assigned in *** *** name*** *** Support received a complaint through the Revdex.com and had previously mailed bill copies validating the balance owed.Convergent Outsourcing mailed a validation notice to *** *** on 06/13/*** *** states that Convergent Outsourcing has refused to provide her with validation.To date,*** *** has not requested documentation of the balance owed.Convergent Outsourcing did not report this account to the credit bureaus using a account numberThe number listed in this complaint of *** is the Convergent Outsourcing account numberWe are unable to substantiate the claim that we have failed to respond to a FTC complaint, as we have not received one on behalf of this account.We understand with the information received that *** *** refuses to pay the balancen response to this communication, Convergent Outsourcing has ceased communicationWe have updated the credit bureaus accordinglyAttached are bill copies for you to view.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Complaint: ***I am rejecting this response because: *** *** satisfied satisfied this debt in April in the amount of cleared and satisfied the debt totallyTHIS IS A TOTAL REHASH AND RECYCLE OF OLD CHARGED OFF DEBT THIS COMPANY IS KNOWN FOR TO TARNISH CONSUMERS CREDIT REPORTS HENCE THE NUMEROUS LAWSUITS AGAINST THIS COMPANY

Dear Miss ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Convergent Outsourcing has received Mr***'s complaintSprint placed this account inour office on 11/23/2016, to collect a balance on their behalf.We recently responded to a similar complaint Mr*** filed through the ConsumerFinancial Protection BureauOur response in this matter
remains the sameWe have attachedthe response made to the Consumer Financial Protection Bureau on 03/21/2017.Convergent Outsourcing does not believe we have violated any lawsThe information reportedto the credit bureaus was believed to be reported with both fair and accurate information.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:You didn't provide a signed contract that this account is minesPlease provide the signed document to provide the legitimacy of the account
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will send th bank statements forthwith to the email address provided.Sincerely, *** ***

Re: ID# *** ***, *** Convergent Outsourcing account#:B-*** Verizon account #: *** To whom this may concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintVerizon placed this account in our office to collect a balance of $on their behalf
In this complaint Ms.*** states this is for wireless serviceThis above referenced account is landline servicesUpon investigation, I have reviewed the phone calls that took place on 01/25/I did find the agent did not explain to Ms*** that we could request the final bill in question on Ms***'s behalf and place the account in a disputed statusWe apologize and ensure this agent will be counselled on this matterIn response to this complaint, we have requested an explanation of charges from Verizon that will be mailed to Ms*** at the address we have on fileThe account has been placed in a disputed statusWe have not reported the above referenced account to Ms***'s creditWe appreciate the opportunity to response and apologize for any inconvenience

Convergent Outsourcing Inchas investigated this complaintPalisades Collection, LLC placed this account in our office to collect a balance of $ on their behalf on 05/20/Convergent Outsourcing only collection on balances placed in our office by our clients, we do not attempt to
scam consumers.On 01/29/2016, Mr***'s, spouse called and spoke with someone in our office and advised that they did not recall this account and requested that we send them proof of the balance owed.On 01/29/2016, the account was placed in a dispute status so that we may request this information from our client.The reason the agent was not able to provide all the identifying information is, Convergent Outsourcing does not own the accountTherefore we do not have access to see all of the account information only what is provided by our client.In response to receiving this complaint, the account has been closed in our office.We are sorry to hear you may have been a victim of fraudWe have not reported the above referenced account to the credit bureausWe do not own the account therefore cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr*** has any further inquiries please have him contact Palisades Collection, LLC directly at 1-800414-8319, as we are no longer handling the account

Re: Case ID#:*** ***, *** Convergent Outsourcing account#: R-*** PayPal, Incaccount#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated received Mr***'s disputeWe responded to a similar complaint Mr*** made to the
Consumer Financial Protection Bureau on 04/07/Our response remains the sameI have attached the response to the Consumer Financial Protection bureau for Mr***'s for referenceWe appreciate the opportunity to respond
Consumer Financial Protection Bureau Re: Case#: *** ***,*** Convergent Outsourcing account#: R*** PayPal, Incaccount#:*** Dear Mr.***, Convergent Outsourcing, Inchas Investigated your complaintOn 03101/PayPal, Incplaced this account in our office to collect a balance on their behalfOn 0410612016, we received an email from you disputing that you owe a balanceThe account was placed in a disputed status and the collection activity had been suspendedIn response to your complaint, the account has been closed in our office and returned to our client, PayPal, IncWe will forward a copy of this complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number aboveWe appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:As stated before, this is a fraudulent account that was previous deletedBy not sending correspondence within days of reinsertion you have violated FCRAFurthermore, I have spoken with Sprint and they can not validate this debtI have requested previously, as well as now with your company, A SIGNED CONTRACT OR SIGNATURE FROM MYSELF AGREEING TO TERMS AND CONDITIONSI have never had services with sprintAgain this is a fraudulent account that has previously been deleted for not being able to validate debt (validate NOT verify with address, name etcI need a signature as validation)
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Convergent Outsourcing, Inchas investigated Mr***'s complaint.Convergent Outsourcing only collects on balances placed in our office by our clientsWe do not attempt to scam consumersVerizon placed this account in our office on 02/25/16for *** *** to collect a balance of$106.24.Our records indicate the account was placed in a cease communication status and phone numbers were removed on 03110/In our first phone call on 03/10/to Mr*** ***, Mr*** handed the phone to a female speaker who refused to verify or allowing us to speak to consumerShe told us not to callShe then terminated the conversationThe female contacted us a few moments later to reiterate no further calls were to be madeAt that point the account was placed in a cease communication status and phone numbers on account were removed after conversation with one of our managers

To Whom It May Concern,Convergent Outsourcing has received Ms***r's complaintThis account was placed in our officeby T-Mobile on 10/15/2016, to collect a balance on their behalfConvergent Outsourcing does notbelieve that we have violated any lawsThe information reported to the credit
bureaus is believed tobe reported with both fair and accurate information.We received Ms*** request for validation of the balance owedOn 4/12117, this informationwas mailed to Ms*** at the address we have on fileIncluded is a copy of the T-Mobilestatement that was mailed to Mr***.Convergent Outsourcing has ceased communication on behalf of this accountWe will request ourinformation for this account be removed from the credit bureausWe do not own this account andtherefore we cannot guarantee resolutionIf Ms*** has any further inquiries please have hercontact T-Mobile directly.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Convergent Outsourcing has received and investigated Ms***'s complaintWe responded toa similar complaint that Ms*** filed with the Attorney General's officeOur response remainsthe sameI have attached a copy of the response that was provided to the Attorney General's officeon
3/28/17.In addition to the previous response provided, this account was closed in our office as a dispute, andreturned to our client on 3/30/Should Ms*** have any additional inquiries she maycontact LVNV Funding, LLCdirectly at (888) 665-0374.We appreciate the opportunity to respond

To Whom It May Concern,
Convergent Outsourcing, Inchas received and investigated Mr*** fraud disputeSprint placed this account in our office on 10/19/2016, to collect a balance on their behalf
On 10/31/2016, Mr*** spoke with an agent in our office and advised that he believed the
account to be fraudThe account was placed in a disputed status and collection activity was suspended to this matter may be investigated
Upon investigation of this matter, we were able to review on Sprint's iCare system, that fraud was not suspected on this account
Convergent Outsourcing has mailed a fraud packet to Mr*** in an attempt to help him find a resolutionHe may fill out and gather the necessary information located in the packet and return it to Sprint's fraud management departmentThe account will remain in a disputed status in our office.
We appreciate the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative