Convergent Outsourcing Inc

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Dear Miss ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will send th bank statements forthwith to the email address provided.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to thank all parties involved for your support and prompt attention to this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing has received *** *** complaint and apologizes for the delay in our response.Upon investigation of *** complaint we were able to determine the following:*** *** *** has no connection with Convergent Outsourcing*** assigned the account ***
to Convergent Outsourcing to collect a balance of $on 06/06/2016, in the name of *** ***.We have confirmed on ***'s iCare support, that the account was previously assigned with *** *** Support, and assigned in *** *** name*** *** Support received a complaint through the Revdex.com and had previously mailed bill copies validating the balance owed.Convergent Outsourcing mailed a validation notice to *** *** on 06/13/*** *** states that Convergent Outsourcing has refused to provide her with validation.To date,*** *** has not requested documentation of the balance owed.Convergent Outsourcing did not report this account to the credit bureaus using a account numberThe number listed in this complaint of *** is the Convergent Outsourcing account numberWe are unable to substantiate the claim that we have failed to respond to a FTC complaint, as we have not received one on behalf of this account.We understand with the information received that *** *** refuses to pay the balancen response to this communication, Convergent Outsourcing has ceased communicationWe have updated the credit bureaus accordinglyAttached are bill copies for you to view.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because:/that still didn't answer the question as to why they still have this account in there office if they nonly longer own this account or if they can't collect for this accountand the fact that sprint has no record of the first account why do they have this

Re: ID# *** ***, *** Convergent Outsourcing account#:B-*** Verizon account #: *** To whom this may concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintVerizon placed this account in our office to collect a balance of $on their behalf
In this complaint Ms.*** states this is for wireless serviceThis above referenced account is landline servicesUpon investigation, I have reviewed the phone calls that took place on 01/25/I did find the agent did not explain to Ms*** that we could request the final bill in question on Ms***'s behalf and place the account in a disputed statusWe apologize and ensure this agent will be counselled on this matterIn response to this complaint, we have requested an explanation of charges from Verizon that will be mailed to Ms*** at the address we have on fileThe account has been placed in a disputed statusWe have not reported the above referenced account to Ms***'s creditWe appreciate the opportunity to response and apologize for any inconvenience

Complaint: ***
I am rejecting this response. Please see attachments

Complaint: ***
I am rejecting this response because:You didn't provide a signed contract that this account is minesPlease provide the signed document to provide the legitimacy of the account
Sincerely,
*** ***

Dear Ms***-***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern,
Convergent Outsourcing, Inchas received Mrs***'s complaintOur client, Jefferson Capital Systems,LLC, placed the above referenced Fingerhut Direct Marketing account with us for collections initially on11/17/2015, to collect a balance of$
Upon investigation of
Mrs***'s complaint all of the phone calls have been reviewedOn 12/10/and12/22/2015, it was found that the party on the phone identified themselves as Mrs***Both the agentswho handled the phone calls identified themselves as well as the companyMrs*** was asked to verifyher address or last four of her social security number to ensure we were speaking with the correct partybefore releasing personal private informationMrs*** did not feel comfortable providing theinformation and the calls were ended
On 05/31/2016, when calling *** a male answered the phoneThe agent stated her name andasked to speak with Mrs***The male asked "who is the bill collector''The agent asked if she had thecorrect numberThe male responded to the agent "yes and who is the bill collector calling?" When the agentasked if Mrs*** was available the male said he had a right to know who was callingThe agent tried toadvise that she had provided her name when the party said "goodbye" and hung up
Convergent Outsourcing is not able to provide personal and private information to an unauthorized partyMr.*** did not identify himself as Mrs***'s spouse
In this complaint Mrs*** states we are using a Locksmiths name on the internet To further investigatethis matter we would need further informationWhat was the phone number Mrs*** used to search onthe internet? What was the site that provided her this information? Convergent Outsourcing does not useother company's names to identify ourselves
In response to this complaint, Convergent Outsourcing has ceased communication as requestedThe phonenumber *** and *** have been placed on our "do not call" listOur client has alsonotified us that, in order to resolve Mrs***'s dispute, they too have terminated collection efforts."We apologize for any inconvenience we may have caused and appreciate the opportunity to respond
Respectfully,
Sarah K***Compliance RepresentativeCONVERGENT OUTSOURCING, INC.TEL:

Convergent Outsourcing has received Mr***'s complaintSprint placed this account inour office on 11/23/2016, to collect a balance on their behalf.We recently responded to a similar complaint Mr*** filed through the ConsumerFinancial Protection BureauOur response in this matter
remains the sameWe have attachedthe response made to the Consumer Financial Protection Bureau on 03/21/2017.Convergent Outsourcing does not believe we have violated any lawsThe information reportedto the credit bureaus was believed to be reported with both fair and accurate information.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

Convergent Outsourcing has received and investigated Ms***'s complaintWe responded toa similar complaint that Ms*** filed with the Attorney General's officeOur response remainsthe sameI have attached a copy of the response that was provided to the Attorney General's officeon
3/28/17.In addition to the previous response provided, this account was closed in our office as a dispute, andreturned to our client on 3/30/Should Ms*** have any additional inquiries she maycontact LVNV Funding, LLCdirectly at (888) 665-0374.We appreciate the opportunity to respond

To Whom It May Concern,
Convergent Outsourcing, Inchas received and investigated Mr*** complaintComcast placed this account in our office on 10/31/to collect a balance on their behalf
Upon investigation of this complaint, the only call we have had on behalf of this account, on
11/04/was reviewedWe are unable to substantiate Mr*** claim that he requested we no longer contact him
On 11/04/2016, we telephoned *** *** ***Our agent asked to speak with Mr***The phone was provided to Mr***The agent identified herself and our company and stated she was calling on behalf of ComcastThe agent then asked Mr*** to verify his address or last four of his social security number to ensure she was speaking to the correct personMr*** declined to verify anything and said he already knew what the call was for and had filed a complaintMr*** then disconnected the call
In response to Mr*** request we have ceased communication on behalf of this account and returned it to ComcastWe have not reported our information for the above referenced account to the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact Comcast directly
We appreciate the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative