Convergent Outsourcing Inc

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Please view the attached PDF file
ConvergentAugust 12,2016Revdex.comP.O.Box DuPont,WA 98327Re: ***, *** Complaint l.D.#: ***Client Client Account # Date Placed Convergent Account # Amount
owedComcast *** 06/30/R-*** $635.08T-Mobile *** 06/17/T-*** $343.36T-Mobile *** 01119/T-*** $518.89 To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s complaintOn 06/30/2014, Comcast placed an account in our office to collect a balance of $ontheir behalf.To date,this is the first communication we have received on this account requesting validation of the balanceIn response to this communication we have closed the account in our office and returned it to ComcastConvergent Outsourcing requested any negative reporting be removed from the credit bureaus on 09/13/2015.While investigating this complaint Ms*** also indicates that she had called and spoke with an agent in our officeWhile investigating this complaint we were unable to substantiate Ms.*** *** complaint as we do not have record of any verbal communication received on any of these accounts.If Ms*** has any further inquiries regarding the Comcast account, please have her contact Comcast directly as we are no longer handling the account.T-Mobile placed two accounts for Ms*** in our office.The first account for T-Mobile was placed in our office on 06/17/2013, to collect a balance of $on their behalf.On 12131/2013, we received a credit bureau disputeThe account was placed in a disputed status and the collection activity had been suspended.On 01/0412014, we requested our negative trade line for this account be removed from the credit bureaus.The second T-Mobile account was placed in our office 01/19/2015,to collect a balance of $To date,this is the first communication we have received on this account requesting validation of the balance.On 08/29/2015, we requested our negative trade line for this account be removed from the credit bureaus.In response to this communication, we have closed both T-Mobile accounts in our office and returned them to our client, T-MobileWe will forward this communication and our response to our clientIf Ms*** has any further inquiries please have her contact T-Mobile directly.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** * ***

To Whom It May Concern,Convergent Outsourcing, Incinvestigated Ms***'s complaintT-Mobile placed this account in ouroffice on 11/29/to collect a balance of $on their behalf.Convergent Outsourcing mailed a validation notice to Ms*** on 12/06/We also made
severlattempts to reach Mr*** by phone prior to our first communication we had made with her on12/12/2016.On 12/12/2016, Convergent made our first phone contact with Ms*** who requested that wecalled her back after 6:p.mSeveral additional attempts were made to reach Ms*** whichresulted in no contact.On 01/14/2017, we reported the above referenced account to the credit bureausThe informationreported to the credit bureaus was reported with both fair and accurate information.On 1/31/2017, Ms*** called our office and paid a settlement in the amount of $On02/01/2017, Ms*** called our office and requested the information be deleted from her creditbureau.On 02/03/2017, Ms*** spoke with a supervisor in our office, who in an attempt to help resolve Ms.***'s stated dispute; advised that Convergent Outsourcing would request our information beremoved from the credit bureaus.We appreciate the opportunity to respond.Respectfully,Sarah K***Lead Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s disputeT-Mobile placed this account inour office on 11/28/2016, to collect a balance of $on their behalf.On 11/30/2016, we mailed a validation notice to the same address provided in this communication.This
notice included Ms***'s right to dispute the balance owed.On 02115/2017, Ms*** spoke with an agent in our office and advised that she was unable topay the balance owed because she was currently unemployed.In response to receiving this communication from your office, Convergent Outsourcing has closed theaccount in our office and returned it to T-MobileWe will request our information be removed from thecredit bureausIf Ms*** has any further inquiries regarding this matter, please have hercontact T-Mobile directly.We appreciate the opportunity to respond

Revdex.com:I have received an email from this company resolving my issueThanks! Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

To Whom It May Concern,
Convergent Outsourcing Inchas received Mr***'s complaintUpon investigation of Mr***'scomplaint the following information was found:
On 2/3/Convergent Outsourcing Increceived *** ***'s account from our client VerizonWirelessOn 5/9/Convergent
Outsourcing Incmade its first and only contact with *** ***via the telephone; within the call, Mr*** stated he has never had service with Verizon Wireless.On 5/9/Convergent Outsourcing placed Mr***'s account in dispute status and suspendedcollection activityAll forms of communication to Mr*** have been terminatedAll telephonenumbers associated with Mr***'s account have been placed to our "do not call list," including thecontact number provided in the complaint (***-***)
We are sorry to hear Mr*** may be a victim of fraudIn instances of fraud, Verizon Wirelessadvises consumers to fill out a fraud claim at www.verizon.com/fraud or by telephone at:***:1-800-922-0204Convergent Outsourcing Inchas not reported our information to Mr***'s creditIf he has any morequestions or concerns, please have him contact Verizon Wireless directly.We appreciate the opportunity to respond.Respectfully,Nicholas W***Compliance representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Convergent Outsourcing Inchas receiving Mr*** disputePalisades Collection, LLC placed thisaccount in our office 11/29/2013, to collect a balance on their behalfConvergent Outsourcing is alicensed collection agency who only collects on balances placed in our office by our clientsWe do
notPhish for informationDue to the personal and private information we handle, we verify the party we arespeaking with to ensure we are not disclosing personal or private information to the wrong party
On 03/30/2016, Mr*** sent a letter of dispute stating that he had never used AT & TMr*** alsorequested we no longer contact him and stated he would file a complaint The account was placed in acease communication statusMr*** dispute was forwarded to our client On 04/11/2016, theaccount was closed in our office and returned to our client
In response to this communication, the account is closed in our office and returned to our client, PalisadesCollection, LLCWe will forward this complaint and our response to our clientWe do not own the accountand therefore we cannot guarantee resolutionIf Mr*** has any further inquiries please have himcontact Palisades Collection, LLC directly at 1-and reference the Palisades Collection, LLCaccount number shown above
We appreciate the opportunity to respond
Respectfully,Sarah K*** * Compliance Representative

Please view the attached PDF file
Re: ***,***Case#: ***Convergent Account #: B-*** account#: ***To whom it may concern,In response to the additional information received,I have mailed Ms*** a copy of our last response and the credit deletion request as requestedThis information was mailed to the address that was provided in this complaint.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

Complaint: ***I am rejecting this response because: *** *** satisfied satisfied this debt in April in the amount of cleared and satisfied the debt totallyTHIS IS A TOTAL REHASH AND RECYCLE OF OLD CHARGED OFF DEBT THIS COMPANY IS KNOWN FOR TO TARNISH CONSUMERS CREDIT REPORTS HENCE THE NUMEROUS LAWSUITS AGAINST THIS COMPANY.

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern,
Convergent Outsourcing, Inchas received and investigated Mr*** complaintComcast placed this account in our office on 10/31/to collect a balance on their behalf
Upon investigation of this complaint, the only call we have had on behalf of this account, on
11/04/was reviewedWe are unable to substantiate Mr*** claim that he requested we no longer contact him
On 11/04/2016, we telephoned *** *** ***Our agent asked to speak with Mr***The phone was provided to Mr***The agent identified herself and our company and stated she was calling on behalf of ComcastThe agent then asked Mr*** to verify his address or last four of his social security number to ensure she was speaking to the correct personMr*** declined to verify anything and said he already knew what the call was for and had filed a complaintMr*** then disconnected the call
In response to Mr*** request we have ceased communication on behalf of this account and returned it to ComcastWe have not reported our information for the above referenced account to the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact Comcast directly
We appreciate the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***