Convergent Outsourcing Inc

To Whom It May Concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintMidland Funding, LLCplaced this account in our office on 09/02/2016, to collect a balance on their behalf of $On 12/27/2016, Ms*** called our office and advised that she believed the
account to be fraudUpon investigation of Ms***'s complaint that our agent was not helpful and just wanted money the call on 12/27/was reviewedWe found that our agent did not ask Ms*** for a payment at any time during this callThe agent attempted to provide Ms*** with information pertaining to the account as well as aske her questions, so he may assist her with resolution in this matterMs*** stated she did not want the information or any other information from our company and disconnected the callThe agent placed the account in a cease communication status on 12/27/In response to Ms***'s complaint we have closed the account in our office and returned to our clientConvergent Outsourcing has not reported the above referenced account to the credit bureausWe will forward a copy of this communication and our response to our clientIf Ms*** has any further inquiries regarding this matter, please have her contact Midland Funding, LLC directly

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I need refund asap

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Convergent Outsourcing Inchas reviewed Ms.***'s complaint *** wireless placed this account in our office 10/14/to collect $on their behave
Upon investigating this complaintI reviewed the call on 10/20/when Ms*** set up the arrangement to settle the account in
fullI found that the agent did not make any guarantee the account would not be reported to the creditThe agent advised Ms*** that Convergent Outsourcing does not report these accounts to the credit bureaus and that a receipt of her payment would be mailed to her upon completion of the payments
In response to this complaint the account has been settled in full in our office as of 10/30/Convergent Outsourcing did not report the above mentioned account to the credit reporting agenciesWe will forward a copy of this complaint and our response to our clientIf Ms*** has any inquiries regarding this account please have her contact *** Wireless, as we are no longer handling the account
We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received Mr***'s dispute.On 02/29/2016, Dish Network placed this account in our office to collect $on their behalfIt appears from the information I have read in this dispute that the issue is with the original service provider Dish Network.On 03/07/2016,
Mr*** spoke with an agent in our office and advised that he disputed the amount being billed.The account was placed in a disputed status and the collection activity was suspendedOn 03/17/2016, we mailed documentation to Mr*** with an explanation of the charges.On 03/25/2016, we received a written letter of dispute from Mr***The account had remained in a disputed status.In response to receiving this information, we have ceased communication and notified our client, Dish NetworkWe do not own the account and therefore cannot guarantee resolutionf Mr*** has any further inquiries please have him contact Dish Network directly, as we no longer hold interest in collecting this balance.We appreciate the opportunity to respond.

Please view the attached PDF file
ConvergentAugust 18,2016Revdex.comP.OBox DuPont, WA 98327*** *** ** *** *** *** To Whom It May Concern,Convergent Outsourcing, Inchas received *** complaintWe believe we may have located the account in question; however it
is listed with a different last name.With the information provided in this complaint the account we have identified does have an address matching *** *** as well as the dollar amount described, however our system reflects that the information was not reported to the credit bureaus.On 08/11/2016, a letter was mailed to the address provided in this complaint.To further investigate this matter, please have *** provide a copy of the information appearing from Convergent Outsourcing to the credit bureaus.In addition,please have *** *** confirm if she had a different last name prior to *** and what that last name was.We look forward to assisting Ms*** in finding a resolution

Convergent Outsourcing Inc. has investigated *** ***'s complaintGalaxy Asset Purchasing, LLC placed this account in our office 09/27/13, to collect on their behalfTo date this is the first communication we have received indicating that *** *** believes
the account to be fraud.In response to this complaint, we have placed the account in a disputed status.The collection activity has been suspended so that this matter may be investigatedWe have not reported our information for the above referenced account to the credit bureaus.We will provide a copy of this complaint and our response to our client

Complaint: ***I am rejecting this response because: I do not have a landline with Verizon The account number referenced on the collections account, is for cellular service The bill mentioned, covered the period when my service began with Verizon Wireless The only other relationship I have had with Verizon, is for internet service The account was closed with a $balance, when I moved More so, the account number provided by the collections agency, is my current Verizon wireless account and not for that internet service.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your assistance with this matter.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Please see attached PDF file
To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** complaint*** placed this account in our office on 06/13/16.On 07/01/2016, *** *** phoned Convergent Outsourcing, Incstating that he received a notice for a *** account in
collections*** *** stated that he never lived at the service address for this *** account.As a result of the account review investigation, it was discovered that the agent inadvertently provided an incorrect response during the verification of the social security numberFurthermore as the investigation progressed we have made the determination that identification information we have on file could not be fully confirmed via the conversation with our representative and ***We would like to apologize for the misinformation provided to *** ***At the conclusion of our investigation we have updated our files accordingly and removed the address and social security number on file.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: I don't believe this is a valid response I am following up with Comcast to get something in writing claiming that they passed this "debt" onto this company Simply claiming that it was from Comcast and just as quickly dismissing it after escalating to Comcast without a reasonable response just feeds into the appearance that this is fraudulent.Sincerely,*** ***

Complaint: ***I am rejecting this response because:TThe company didn't answer to my complaint of them getting my credit multiple times, as shown on when I checked my credit report! Why are they pulling up my credit reports SEVERAL TIMES? They said they had a debit I owe, that I don't have on my report, and they say they have had no contact with meSo, why is the reason they are looking into my private information? If they are debit collectors, they are not legally able to get credit my or anyone's credit report.iSincerely,*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Dear Ms*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Tell us why hereDear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document
for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Convergent Outsourcing has received *** *** complaint and apologizes for the delay in our response.Upon investigation of *** complaint we were able to determine the following:*** *** *** has no connection with Convergent Outsourcing*** assigned the account ***
to Convergent Outsourcing to collect a balance of $on 06/06/2016, in the name of *** ***.We have confirmed on ***'s iCare support, that the account was previously assigned with *** *** Support, and assigned in *** *** name*** *** Support received a complaint through the Revdex.com and had previously mailed bill copies validating the balance owed.Convergent Outsourcing mailed a validation notice to *** *** on 06/13/*** *** states that Convergent Outsourcing has refused to provide her with validation.To date,*** *** has not requested documentation of the balance owed.Convergent Outsourcing did not report this account to the credit bureaus using a account numberThe number listed in this complaint of *** is the Convergent Outsourcing account numberWe are unable to substantiate the claim that we have failed to respond to a FTC complaint, as we have not received one on behalf of this account.We understand with the information received that *** *** refuses to pay the balancen response to this communication, Convergent Outsourcing has ceased communicationWe have updated the credit bureaus accordinglyAttached are bill copies for you to view.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative