Convergent Outsourcing Inc

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

To Whom It May Concern, Convergent Outsourcing, Inchas received Mrs***'s complaint Eversource placed this account in our office to collect a balance of $on their behalfConvergent Outsourcing has attempted to reach Mrs*** by mail and by phoneThe address on file that our
validation notice was mailed to is the same address provided in this complaintThe phone number we attempted to reach was not the phone number provided in this complaintIn response to receiving this Revdex.com complaint, Convergent Outsourcing has ceased communication on behalf of this accountWe will request our information be removed from the credit bureausWe do not own this account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientTo ensure this matter is resolved please contact Eversource directly at 1-800-286-We appreciate the opportunity to respondRespectfully,

Complaint: ***I am rejecting this response because:
I repeat my complaint regarding receiving no written communications from convergence regarding their intent to report to the credit bureaus per the FCRA and don't believe " As appropriate ", to be a definitive they will remove the derogatory law breaking remark from my credit file
No email communication was made by me to them regarding a sprint account, I repeat my complaint they should show proof of their attempt to communicate in writing with me days before the 5/27/date they reported to the credit bureau.$for each violation occurrence still stands
I did receive a phone call from an unidentified person who asked that I verify my social which I declined this person then said they were calling regarding my sprint account which I let them now I hadn't had a sprint account in five years perhaps they were looking for my ex wife plaintif
Now that it has been communicated that Sprint think that I owe them money I again quote the law that no communication attempt has been made in writing by sprint to attempt to determine my ownership of a bill or an ownership of the said debt prior to reporting to the credit bureau or since therefore again violating my rights under the FCRA
I have had no accounts with Sprint, made no payments authorized no services from which this debt could have occurred , no attempt has been made to communicate to me by them prior to sending their account to this collection agency , I therefore view this entire affair as frivolous and demand all reference be removed from my credit file immediately
Eight days before I send this to the state Attorneys office, I will not attempt to classify this as fraud , Convergent have broke the law remove the credit bureau filing and send me a letter of apology informing me the matter is closed.Sincerely,*** ***

Convergent Outsourcing, Inchas investigated Mr***'s complaintWe appreciate him notifying us that we have reached the wrong partyWe have removed his address from this file so he will no longer receive mail for the incorrect person.We apologize for any inconvenience we may have
caused

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

To Whom It May Concern,Convergent OutsourcingInchas received Ms***'s disputeT-Mobile placed this account in ouroffice to collect a balance of $on their behalfConvergent Outsourcing believes the informationreported to the credit bureaus was reported with both fair and accurate
information.Convergent Outsourcing mailed a validation notice to Ms*** on 12/02/2016, to the addressprovided in this communication from your officeThis notice included Ms***'s right to dispute thebalanceWe also made several attempts to reach Ms*** by phoneTo date, this communication wehave received from your office is the first communication we have received on behalf of this account.Convergent Outsourcing has closed this account in our office and returned it toT-MobileWe will requestour information be removed from the credit bureausWe do not own the account and therefore wecannot guarantee resolutionIf Ms*** has any further inquiries regarding this matter she maycontact T -Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Lead Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: The issue is that the name on the letter isn't me. My complaint is the fact that the letter they issue shows: ** *** ***. That is not me. This how it's addresses: Dear ** *** ***.Please read what you send out to individuals. I'm not ** *** ***

Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Mr*** with the information he has provided.In this complaint, Mr*** states that we reported information to his credit bureauTo further
investigate this complaint we require additional information to locate an accountPlease provide one of the following; the Convergent Outsourcing account number, client account number or the full social security number

Convergent Outsourcing, Inchas received *** ***'s additional informationWith the tracking number *** *** has provided,we were able to locate the information that was receivedThe information that was received on the account was not processed through the proper departments and is currently in the process of being forwarded to *** including the check in question.We apologize for the delay and any inconvenience this may have caused.In response to this communication, we will forward a copy of this communication along with the documents provided to our clientConvergent Outsourcing does not own the debt therefore we cannot guarantee resolutionIf *** *** has any further inquiries please have her contact *** directly.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

January 18, 2017Revdex.comP.OBox DuPont, WA 98327Re: Complaint ID #: *** *** ***Convergent Outsourcing account #: *** *** *** ** ***To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** complaint*** placed this
account in our office on 02/18/2015, to collect a balance of $on their behalf.There has been no payment made to Convergent Outsourcing or to *** for this account since it was placed here on 02118/2015.On 01/13/2017,we received notification that *** disputed this account with the credit bureausThe account was placed into a dispute status, collection efforts were suspended.In response to receiving ***'s complaint, we have closed the account in our office and returned it to our client, ***.We will request our information for this account be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf MsAllen has any further inquiries, please have her contact *** directly.We appreciate the opportunity to respond.

Convergent Outsourcing has received Mr***'s complaintOn 03/08/2017, Verizon Wirelessplaced this account in our office to collect a balance on their behalfOn 03/30/2017, Mr*** advised our agent that he was disputing this accountThe account wasplaced into a dispute status and collection
efforts were suspended so we could forward thisinformation to our client.Later that same day we received a written letter from Mr*** disputing this accountConvergentOutsourcing placed a cease communications status on the account so we could forward Mr***'sdispute letter to Verizon Wireless.In response to Mr***'s request for validation we have requested docwnents for this account to bemailed to his addressThis account remains in a disputed status and we have suspended collectioneffortsWe do not own this account and therefore we cannot guarantee resolution in this matter.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Re: ***, *** *Complaint ID #: ***Convergent Account# ***T- Mobile Account# *** **
To Whom It May Concern,Convergent Outsourcing Inchas received Mr***'s complaintUpon investigation of Mr.***'s complaint, the following information was found:On 5/6/2016,
Convergent Outsourcing Increceived the account from T-Mobile to collect an originalbalance of $for Mr***On 5/10/a validation notice was sent out to Mr***;T -Mobile adjusted their account balance to $in our office shortly after.On 5/17/Convergent Outsourcing Incmade contact with Mr*** via telephoneWithinthe call Mr*** indicated he did not owe any debt to T -Mobile and advised he would like nofurther phone calls to his numberOn 5/17/2016, the account provided by T-Mobile for Mr***was placed in a dispute dispositionAll collection activity concerning this T -Mobile account wassuspendedOn 5/19/Convergent Outsourcing Incinvestigated the call Mr***mentioned in his complaint; the "hang up" was confirmed and reported to the necessary departmentfor further coaching and disciplinary action.Convergent Outsourcing Inchas suspended all collection efforts in regards to Mr*** and theT -Mobile balance placed in our officeAll telephone numbers associated with Mr*** and hiswife have been placed on the company, "do not call list." If he has any more questions or concerns,please have him contact T-Mobile directly.We appreciate the opportunity to respond.Nicholas W***Compliance representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Miss ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Complaint: ***
I am rejecting this response because:I made contact with the lady that was provided to me and provided her with my debit card that was used and asked that she please follow up with me as she stated this would take hours to hours I have yet to receive a response from her as I requested in regards to this complaint yet Until I am notified and follow up has been presented to me and resolution as to where my payment went has been presented, I do not feel the need to accept resolution on this claim.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will only be accepted when this fraudulent and negative claim is removed from my credit report at all three Credit BureausThey are Equifax, Experian and TransUnionPlease make note I have filed a police report with the *** *** *** *** Police at *** *** *** *** *** ** *** with Officer *** *** (*** *** *** *** ***The police report number is #***I also filed a Identity Theft Victim's Complaint and Affidavit with the Federal Trade Commission (FTC)The OMB control number is ***The number *** *** said to put on the entry to the FTC is ***The police report number that Convergent Outsourcing Inc instructed me to use is *** in regards to the Fraudulent report filingsPlease note I did FAX this paperwork to *** *** attention Identity Theft using this number given to me ***I would trust Convergent Outsourcing Inc follows up on this to help clear this matter up as they stated they would