Convergent Outsourcing Inc

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

To Whom It May Concern, Convergent Outsourcing has received Ms***'s complaintdirecTV placed this account in our office on 01/06/2017, to collect a balance of $on their behalfUpon review of this account we have found that there were two payments for $posted to convergent
Outsourcing on 02/09/Ms*** had made a payment directly to DirecTV that did not post to Convergent Outsourcing immediatelyMs*** then contacted our office and the agent accepted the duplicate payment of $to settle this accountWe have verified with our booking department that the refund check #*** in the amount of $was mailed to Ms*** on 02/16/2017, to the address *** ** *** *** *** ***, ** ***Convergent Outsourcing has closed this account with our office and returned it to our client as "settled-in-full"We apologize for any inconvenience this has caused Ms***Convergent Outsourcing has requested that our information for this account be removed from the credit bureaus (CB DEL AUD #***)If Ms*** has any further questions regarding service she may contact DirecTV directly as this account has been closed with our office. We appreciate the opportunity to respond.Respectfully, Mattie G***-***Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inchas received Mr***'s complaintT-Mobile placed this account in our office on 01/23/2015, to collect a balance on their behalf
On 08/31/2016, Convergent Outsourcing was notified Mr*** disoputed this account with the credit bureau
as fraudthis was the first we were made aware of any dispute on this accountThe account was placed into a dispute status and collection efforts were suspended
On 9/03/2016, Convergent Outsourcing updated that status to "disputed" with the credit bureaus
On 9/15/2016, a fraud packet was mailed to Mr***'s address on fileWhen the fraud packet was not returned after days we mailed a letter to Mr***'s advising him the following: "We have received your dispute and have forwarded the information to the original creditorThe have responded and indicated that the charges on the account are validConvergent Outsourcing, Incwill continue to leave this account in a disputed statsPlease send any additional documentation you have have to *** with the subject line "Dispute Dept." or mail to Convergent, Attn: Dispute Dept., ** *** *** ***, ** ***If Convergent has furnished information to any credit reporting agency on this account, we will delete it or update it as disputed."
After reviewing the account we were unable to substantiate the claim that Mr*** ever spoke to our compnay requesting to cease and desistThere has been no verbal contact with Mr***, nor any written correspondence recieved from him
In response to receiving Mr***'s complaint, we have closed the account in our office and returned it to our client, T-MobileWe will request our information be removed from the credit bureausWe do not own the account and therefore cann't guarantee resolutionIf Mr*** has any further inquiries, please have him contact T-Mobile directly
We appreciate the opportunity to respond
Respectfully,
Mattie G***-***
Compliance Representative

Complaint: ***I am rejecting this response because:
The business has been calling me on my house phone in CaliforniaI have no idea how they received this information, because we moved here last September. My maiden name is ***, and they have been inquiring about a sprint account under my maiden name up for collectionsI have not had a sprint account under my name for over years nowPlease let the company know that the apparent account is under my maiden nameI will emphasize that the allegations they have brought up are falseAgain, any charges I had on my Sprint account were taken care of before my account was closed due to my moving overseas for military serviceSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I will again contact Century Link; I called Century Link first when I initially received a collection notice from Convergent. I can't imagine why Century Link told me I have a zero balance, but have supposedly turned me over to collection in April, 2016. I will again call Century Link to try and figure out what happened with my accounjt. I have had no correspendence or phone calls, or communications of any kind from Century Link saying that I have a balance since I closed my account last November,
Thank you for helping me to resolve whatever this problem may turn out to be
*** ***

Complaint: ***
I am rejecting this response because:I never received this information, and I have already through several communication advised that this is NOT my account, and Please remove from all credit reporting agencies asap

ID # ***
*** ***
To whom it may concern,
Convergent Outsourcing, Increceived Ms*** complaintWe apologize if Ms*** received additional callsIn Ms*** complaints, she does provide the number she is receiving calls toI have marked all possible numbers that I have found for her on our "Do Not Call List"The phone number of *** *** has also been updated to our do not call list as of today
We have options to stop phone calls, or to have phone numbers removed from our system, Convergent has a Do Not Call line at 1-855-728-or visit our web site at www.converaentusa.com and use the link that we are calling in error
We apologize for any inconvenience and appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate Ms*** complaint We are unable tolocate information for Ms*** with the information provided in this complaintIn this complaint Ms*** states that Convergent Outsourcing has been making inquiries
on hercredit bureauInquiries to the credit bureaus are only able to be viewed by the consumer, and do notaffect their credit rating.I was unable to locate an account in our system with the name provided, address or telephone number.In order to locate the account we were making inquiries on and investigate this complaint, please haveMs*** provide Convergent Outsourcing with one of the following, the full social security number,Convergent Outsourcing account number or client account number.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: I do not believe that Convergent Outsourcing can just place the blame and responsibility back on Palisades Collection, LLCI have only received one document from Convergent stating a balance and offerI have never received any documentation from Palisades CollectionI will open a complaint with Palisades Collection, LLC to determine who is responsible for this alleged debt.Sincerely,*** ***

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr*** complaint and request that we cease communicationUpon investigation of this complaint, we found that we have only dialed the number *** onceWe found our automated dialing system did dial his number listed
in the compliant on 08/22/2016, and that the call was droppedWe apologize for this unfortunate mishap and any inconveniences it may have caused Mr***Mr*** returned the dropped call on 8122/and requested on the phone call that we cease communicationIn response to this complaint, we have ceased communication as requested by Mr*** on 08/22/No further attempts have been madeWe appreciate the opportunity to respond

Dear ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information. If
we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Dear Mr.P***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am requesting that this business provides proof/ validation that this inaccurate account belongs to meOnce again this agency has failed to validate that this inaccurate account belongs to meThis company has blantantly denied my rights as a consumer to be entitled to any validating reason why they would choose to attach/report this inaccurate account to my credit reportsThis company has again insisted that this ONE page bill provides with TWO lines of validation that this account belongs to meAs a business this agency should be able to provide documented telephone recording conversations that truly validates this account was being attempted to be settled by myselfIt is the responsibility of this agency to obtain validating information with the company "SPRINT" such as a form of contract if they are pursuing an important matter as such and destroying my credit worthiness a consumer by reporting inaccurate accounts on my credit report It appears that according to this response Convergent Outsourcing Incis ONLY concern is "collecting money" rather than providing accurate information, for there reasons of not obtaing a contract from SprintThis continues to be an unfair and unlawful pursuit by this company to take advantage of a consumer rightsI request that Convergent Outsourcing provides validating proof of substances that this account belongs to , instead of persistently sending a One page bill as their indication that is account was owed by myself, that services were obtained by mePlease provide a copy copy of the "settlement" and recording that you indicated I was an active participant legally.
Sincerely,
*** ***

To whom this may concern,Convergent Outsourcing, Inchas the phone number provided in Mr***'s complaint on our "Do not call list"We apologize for any inconvenience we may have causedTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do
Not Call Line at *** or on our website at www.convergentusa.com.We appreciate the opportunity to respond

Dear Ms***-***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Re: ***, *** File#:*** Convergent account#:T-*** *** *** Service address: *** *** *** *** Atlanta, GATo whom this may concern, Convergent Outsourcing Inchas investigated Mr***'s complaint *** placed this account in our office 7/23/
to collect $on their behalfMr*** expressed he was unhappy by the lack of contact made by our office to alert him of this debtWe did try to reach Mr*** via phone call attempts and we mailed a letter validating the debt 7/27/We are sorry to hear Mr*** had difficulty reaching one of our agents by phoneMr*** shared that he was previously paid up to date with ***; it seems he may be experiencing identity theft/fraudWe suggest he contacts ***'s fraud department at*** *** *** *** In response to this complaint, we have closed the above account from our office and returned it to our clientWe have requested our information be removed from Mr***'s credit report If there are any further inquiries, please contact *** to ensure this matter is resolvedConvergent is no longer handling this accountWe appreciate the opportunity to respond

Convergent Outsourcing has received *** *** complaint*** placed this account in our office on 03/28/16,to collect a balance of $on their behalf.Upon investigation of *** *** complaint,the calls on 08/25/were reviewedWe were unable to substantiate *** *** claim that the
agent handled the call unprofessionally and used profanityThe agent did not request for payment on the balance as *** *** stated he disputed owing the balanceThe agent explained the dispute process to *** *** *** became escalated and started using profanity.The agent remained professional.Convergent Outsourcing has ceased communication in reference to this account and our information has been requested to be removed from the credit bureaus.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response