Convergent Outsourcing Inc

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Convergent Outsourcing has received and investigated Ms***'s complaintWe responded toa similar complaint that Ms*** filed with the Attorney General's officeOur response remainsthe sameI have attached a copy of the response that was provided to the Attorney General's officeon
3/28/17.In addition to the previous response provided, this account was closed in our office as a dispute, andreturned to our client on 3/30/Should Ms*** have any additional inquiries she maycontact LVNV Funding, LLCdirectly at (888) 665-0374.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Convergent Outsourcing, Inchas investigated this complaintWith the additional information received, I was able to locate an account for *** ***.On 12/02/2015, Ms*** advised one of our agents that the number *** *** was the number to her place of business and stated she was not allowed to have calls to that phone numberAt that time our agent marked the phone number as bad so we would not continue to call.This letter will confirm Convergent Outsourcing, Inchas placed the phone number *** *** on our "Do Not Call List"We apologize for the inconvenience we may have caused

Convergent Outsourcing, Inchas received *** *** credit dispute*** placed this account in our office to collect a balance on their behalf 03/18/2016.Convergent Outsourcing, Incmailed two validation letters to the address we had on file.Convergent Outsourcing, Inc.did attempt to
contact *** at the telephone number *** ***, but we were unsuccessful in our effortsto reach her.To date, this is the first communication we have received notifying us that *** *** disputes the account.In response to receiving this information, we have closed the account in our office and returned the account to our client, ***We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf *** *** has any further inquiries, please have her contact *** directly.We appreciate the opportunity to respond

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: ***
I am rejecting this response because: they have never provided a signed contract with them as they are the ones reporting it on all three credit bureausThey need to remove there account from all credit reports!

Re: Case #:*** ***, *** Convergent account#:T-*** Sprint account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint On 02/01/2016, the settlement amount of $was paid with a credit cardOn 02/04/2016, a receipt was requested to
be sentOn 02/08/2016,we mailed a receipt to the address we have on fileOn 02/10/2016, we received a call from Mr*** requesting the receipt be sent to his email at *** On 02/12/2016, the receipt of payment was emailed to the address requestedAttached is a copy of both receipts that we have been sent We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourdng has received *** ***'s additional informationIn responseto this new Information, we have noted the account as a fraud dispute.We are sorry to hear they may have been a victim of fraudIn an effort to assist *** with this matter, Convergent Outsourcing has requested a fraud packet to be mailed tothemWhen they receive the fraud packet, please fill it out and return it directly to Sprint.Convergent Outsourcing has updated the credit bureaus accordinglyWe will forward a copy of thiscommunication and our response to our client.We appreciate the opportunity to respond.Respectfully,Mattie G***Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr***'s complaintT-Mobile placed this account inour office on 03/06/16, to collect a balance of $on their behalfTo date this is the firstcommunication we have received from Mr*** notifying us that he disputes
owing the balance.In this complaint Mr*** states that Convergent Outsourcing is also known as DynamicRecoveryConvergent Outsourcing, Incis not Dynamic Recovery nor do we have any affiliation withthis companyUpon researching this complaint, we conducted a google searchWe found that thereis a company identified as Dynamic Recovery Solutions, LLC located in South Carolina.In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe will request our information be removed from the credit bureausIf Mr***has any further inquiries regarding this matter, please have him contact T-Mobile directly, as we areno longer handling the account.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

To Whom It May Concern,Convergent Outsourcing has received Ms***'s dispute and request that we cease communication.To date this is the first communication we have received on behalf of this account notifying us that Ms.*** disputes owing a balance.In response to receiving this information,
we have ceased communicationConvergent Outsourcing hasclosed the account in our office and returned it to our client We have not reported our information to thecredit bureausIf Ms*** has any further inquiries please have her contact Comcast directly, as weare no longer handling this matter.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

To Whom It May Concern, Convergent Outsourcing has received Ms*** complaintThis account was placed in our office on 03/04/2016, to collect a balance on behalf of LVNV Funding,LLCConvergent Outsourcing mailed two validation notices to Ms*** address on fileThese notices
included Ms.*** right to dispute the balance owedTo date, this is the first notification we have received notifying us that Ms*** disputed this accountUpon review of the account we found there has never been any contact with Ms***This account was recalled by our client on 09/12/Convergent Outsourcing did not report any information for this account to the credit bureausConvergent Outsourcing is no longer handling this accountIf Ms*** has any further inquiries on this matter please have her contact LVNV Funding, LLC directly at (888) 665-In an effort to help Ms*** find resolution, we will forward a copy of the complaint and our response to our clientWe appreciate the opportunity to respondRespectfully,

Re: Case #: *** ***, ***ck Convergent Outsourcing account #: *** Jefferson Capital Systems, LLC account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr***'s complaintOn 03/21/2016, Mr*** called and authorized a payment of $
Upon investigation, I found the agent did not enter the amount correctly and a payment in the amount of $was processingMr*** called back the same afternoon to advise that the incorrect amount was being processedAccording to our records we were able to stop the payment before it fully processed from Mr***'s bank accountWe apologize for any inconvenience this error may have caused Mr*** and ensure our agent will be counselled on this matterIf our actions caused Mr*** fees, we would be happy to reimburse himPlease have Mr*** provide Convergent Outsourcing with a copy of his bank statements showing our initial transaction resulted in him receiving overdraft feesHe may fax this information to 206-322-attention to Sarah King compliance department or he may email it to ***@convergentusa.comWe appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in the fact that Cocnvergent doesn't have it anymore
But in my searches for contacting paypal I have been unsuccessfulnobody will call me back or I have a wrong number or I sit on holdI have no idea how to get ahold of anyone on this matter especially since it has been paid and this is from over years ago and this is the first I have heard about this since thenI want this balance zeroed out as I don't owe it
Sincerely,
*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: While I am not rejecting the response in its entirety I am wanting to provide clarityConvergent Outsourcing received the letter on 04/18/per the attached certified mail numberThis means they would have needed to provide a notice of dispute to the credit reporting agencies on or after that dateConvergent Outsourcing still continued to provide updates to the credit reporting agencies with the last one dated 05/07/which is a violationI will continue to watch my reports to ensure this account is removed from the credit bureausThank you
Sincerely,
*** ***

Complaint: ***Here's the information they requested: Convergent Outsourcing Acct#***Sincerely,*** ***

To Whom It May Concern,Convergent Outsourcing has received Mr***'s complaintLaclede Gas Company placed thisaccount in our office on 11/27/to collect a balance of$on their behalf.On 03/28/2017, Mr*** spoke with Convergent and advised the agent that he was disputing
thisaccount and would contact the Revdex.comThe account was placed into a disputed statusand collection efforts were suspended while we forwarded the information to our client.In this complaint Mr*** states that the debt is past statute and that we cannot collect on the debtanymoreThe statute of limitations sets forth the maximum period of time, after certain events, that legalproceedings based on those events may be initiatedIt is not unlawful to request payment on a paststatute account.In response to this complaint, we have closed this account and returned it to our client Laclede GasCompanyConvergent Outsourcing can confirm that we have never reported our information to thecredit bureaus for the above mentioned account Mr*** may contact the client directly should hehave any further inquiries.We appreciate the opportunity to respond